Thai Airways
Reviews and Complaints

Dear Thai Airways,
I'm Ralph Rodehag, airline captain for Ryanair. Today we have returned from New Zealand to Brussels with your company. Flights TG492 connecting to TG 934. My wife Isabel and myself travelled. The bags were checked through to Brussels as the connection is fairly short (4 hours and 15 min). I don't have the baggage tags nor the boarding cards but on the inbound flight from BKK we had seats 43A and 43B. We received our bags in Brussels but did not discover the broken parts as you can see on the pictures that I include for you. The bag zippers have been deliberately broken as they were secured with a TSA approved lock. Further evidence is that some of our gifts have been ripped open from the person who broke in. Nothing was stolen since there was nothing of special value. However the bag is a Rimowa and therefore quite expensive. I suggest that you reimburse us for either a new bag or a repair of the broken zipper. Furthermore you should investigate this. I believe this has taken place in BKK during the transit. Check your CCTVs. This is criminal and should be followed up. It happens in a lot of airports worldwide. The surveillance must increase around the baggage. I expect to hear from you regarding this matter.

This is md niyaz ahmad, I have booked my ticket on thai airways through goibibo on 30th november, 2019. Now I want to extend my date of journey from 30th november, 2019 to 10th january, 2020. As I enquire the charges for extension it is approx 20000 more I have to pay. I have already book ticket at the cost of 30000, why I have to pay such huge amount of money. Please help me out. Here is my detial...
Md niyaz ahmad
Date of journey-30th november
From-khaoshiung to new delhi
Pnr no-qetsrz

Hi, my complaint is about 2 things. Firstly, about your telecallers in Mumbai office who are just not helpful at all. Your Hyderabad office phone number and email is not working and no one in your office seem to be bothered or interested to help the customer. They just have a standard line that Hyderabad systems are down but you have to contact Hyderabad office only and they cannot help further from Mumbai office.
Second issue is that I bought an airline ticket from Thai airways through Yatra but erroneously the sequence of the first name and surname is opposite to how it appears on the passport for one of the passengers. I am trying to find out if that would be a problem or we can go ahead with the same booking but no one in Thai Airways office is helping answer that. I an exasperated now. Your Hyderabad office is not reachable and your Mumbai office refuses to provide any answer. I have even sent an email to your Hyderabad office but did not get any response. How should I solve this? Shall I take this matter to consumer forum and sue Thai Airways for the unprofessionalism or shall I write to the honourable tourism ministry in India for help? Please advise.

I have a flight from krabi to Bangkok
I would like to change my route from Phuket to krabi with date update

Unfortunately, thaiairways website, mobile application is not giving any button to update. There is a manage booking section. Its showing only itenary details. Even, we contact customer care after giving a lot of effort, then they have no knowledge to make change and asking to reply next day.

Such kinda thing in 21st century and as a member of start alliance is not nice !
Still not solved !

Dear Sir,
I was travelling from Islamabad to Kunming through Thai Airways Flight TG350 on September 21st 2019. The problem is the Thai airways representatives charged me 80 US dollars to carry my personal laptop.
Due to short time the representatives do not want to give me boarding cards and unfortunately, I need to pay 80 US dollars. I am travelling from last 10 years through different airlines including Thai airways but never happened to me that airline charges for extra luggage in the form of laptop.
Kindly resolve my this issue and reimburse my payments.
Sincerely
Dr. Shahzad Munir
email: [protected]@yahoo.com

Subject: Flight Claim Refund from April 20, 2019 with Thai Airways

I writing you guys because I want to claim compensation for my scary and bad experience using Thai Airways on April 20, 2019. For this situation I am using my rights as customer for notifying consumers of known delays, cancellations, and diversions.
I bought the ticket number [protected] with airline confirmation number as follow, Air Canada (QCF6CM) and Thai Airways (NVAH28) for destination from Bangkok to San Juan, Puerto Rico by using the schedule from Bangkok to Seoul, Seoul to Canada and from Canada to Puerto Rico.
For this destination the problems and confusion begins when I went to the customer service desk in Bangkok International Airport on the Thai Airways desk between times of 5:00 to 6:00 AM to look for my flight ticket for the flight TG634 from Bangkok (BKK) to Seoul (ICN). The representative was acting very confuse about my destination and her English language was very poor. For that reason I use my friend (Onmanee Hanmontree) from Bangkok that was with me in Bangkok and that she speak Thai to help me understand the Thai Airways represented at the Airport. My friend told me that the representative was advising me that when I arrive to Seol I need to look for my checked luggage at the luggage claim when I arrive to Seoul. I try to ask why I need to look for my checked luggage on Seol but the representative doesn't have any answer for that and they not give me any addition information about the flight. The problem about all this is that for some reason this flight TG634 before arrive to Seoul they stops at Taiwan (TPE). When we arrive to Taiwan Airport everybody was living the airplane and nobody advise me that there was not the final destination of that flight. In addition the flight attendance from Thai Airways was very confusing when they try to speak English language at the flight and for that reason I never understood why I was in Taiwan and I left the plane because I was thinking I was in Seoul ready to search for my next flight to Canada.
For me to be at Taiwan Airport without notice and knowing that I lost my flight was very maddening. The staff representative at Taiwan Airport from Thai Airways (with subsidiary Eva Air) was very confused about my situation and was lack for resolving actions for me that put me in a very sad environment conditions experience there. I try to contact Thai Airways to help me to resolve the situation but they told me that the offices are closed during weekends. I try by using ticket line department by speaking with a Thai Airways ticket sales representative that I reach contact there but his treatment with me was very rude and sometimes they laughs about my situation and told me that cannot help me. Finally I resolve by buying and new flight ticket because any airlines at the Taiwan Airport help me by offering a free ticket for the inconvenient.
I don't wish anybody to have the bad and maddening experience that I was had there and for that reason I am requesting a compensation for the ticket that I bought at the Taiwan Airport by taking the flight number BR36 ticket number [protected] by using Eva Air to get from (TPE) to (YYZ) April 20, 2019 by using my rights to claim compensation under your protocol of consumer protection board. In resume I am accusing Thai Airways to not gave the correct information and to let me get out of the plane that I suppose I don't leave and because they don't have anybody to help me because their offices are closed on weekends. For that reason I am disputing for consumer complaints and to refund me for the flight that cost me $1, 400 (dollars) take in Taiwan. Please contact me at the mobile number [protected] or email me at elvyn.[protected]@gmail.com. I try many times to contact to Thai Airways using emails from Bangkok offices and contact them by phone at the Los Angeles Location but any replay from them.

Sincerely,

Elvyn J. Pirela Rodriguez

When i booked the tickets, besides baggage there was 4 mentioned in brackets, which, any common would take as 4 piece of baggage, and that is why i booked the flight. Now i get to know that im only allowed 20 kgs of checked in bag that too just one piece. To travel back, its asking for more than double the price of my ticket for my extra bag. This is misleading your customer and you have to sort this out. I have 2 baggage 23 kg each and im not paying that extra amount. So either fix this issue or cancel my tickets for complete refund, else i will have to raise this further for misleading your passengers. My booking reference is MEEPJ2.

I booked a ticket from Delhi to Jakarta via layover at Bangkok. After receiving my luggage at Jakarta, i received my luggage in a broken condition. The locks were at found at their place but the zippers are broken out. After we check the baggage items, somebody has taken items from the bag. The items were missing from the luggage and we tried to complaint the airlines but Nobody has listened to the matter

I booked a midnight reporting flight by Thai Airways (SIN - BKk-BLR with reference PYXPBC) and date is supposed to be different for reporting and departure. After realizing it (within minutes) I tried calling Thai Airways but in vain. Next working day, I tried, sent emails etc but very disappointingly I was asked to pay 100$ fees per ticket. For a ticket of year 2020, they are so strict and don't have any consideration to shift by a day? . Basically not clever enough to differentiate "genuine and not genuine cases". Very bad experience with any Airline so far..

I travelled from mumbai to taiwan via bankkok on 4th August. After i reached my taiwan- Hsinchu hotel, my baggage lock was broke up by someone, that time, i couldn't compliant immediately, now 31/08/2019, i am returning from taiwan to Mumbai i compliant in taiwan tai airways, during my web check-in, they said, need to compliment on online.i showed my broken lock to web check in counter. Please di the needful thinks my contact no- [protected]. My ticket no is [protected]

I have ordered Moslem meal on my flight from Melbourne to Bangladesh. The food was so bad, rotten and smelly. I got totally sick after eating the meal. It was a very long journey and the food made my journey worst.

Here are my flight details:
Booking reference: O4R5IE
Mon, 26 Aug - Thai Air 466
Departing: Melbourne Intl Airport (MEL) at 3:15 pm
Arriving: Bangkok Suvarnabhumi Airport (BKK) at 9:45 pm
----------Transit Time: 1h 30m--------
Mon, 26 Aug - Thai Air 339
Departing: Bangkok Suvarnabhumi Airport (BKK) at 11:15 pm
Arriving: Dhaka Shahjalal Intl Airport (DAC) at 12:50 am (on the 27 Aug).

Desirable solutions: I would like to request a refund.

I was on TG409 from Bangkok to SG on 26 Aug, flight timing 4.25pm. Requested air stewardess Pongjai.T to help to put my hand carry onto the overhead shelf as I am unable to reach. Instead of extending her helping hand, she stood there seeing me struggling to put my hand carry to the overhead shelf.

Total 2 handcarry, one from myself, the other from Friend. In both incidents, she just stood there seeing.

May I ask you what is the jobscope of an air stewardess in Thai Airways?

This is to inform you that my all checked in baggage's were filled with water as a result of unprofessional way of handling baggage's by Thai Airway staffs in chennai. As a result first 2 days of my tour was suspended in Hanoi as my whole family do not have any dress to wear and costs significant mental stress and cost.

I would need a full review on my case and appropriate compensation.

Reservation code: TY2VB6

Disappointed and mentally stressed customer of thai airways,

Gopi & Family

The reason of my report is to point out a misconduct, carried out by Thai Airways. I booked a ticket through Thai Airways website for my wife from Islamabad, Pakistan to Melbourne, Australia with connecting flight in Bangkok, Thailand. Initially, there was almost 1 hour 45 minutes stay in Bangkok for the next flight TG461. But, when we tried to check-in online, we were shocked to see that the connecting flight in Bangkok was changed from TG461 to TG465 and now the layover time was almost 18 hours in Bangkok. Forget about taking our consent for this change, even it wasn't informed us. Then, I asked them to provide a hotel room in case of stay, they refused that as well. My wife was travelling for the first time and she was alone, it was a very bad experience for us. It messed up our arrangements and me and my wife, we both were stressed out. In addition to that, I spent many hours of stressful calling to Thai Airways customer care service to fix the issue, but nothing was helpful. They didn't take any step to make this change even smoother.

I provided all the contact details at the time of booking and we haven't even informed about this change. Now, after this ridiculous experience, I want a compensation on what they did and for what we've gone through. I want a heavy penalty, so that they think twice to repeat this to anyone else.

Regards,
Hassan Shahbaz
Email: hassan.[protected]@gmail.com

Thai Airaways/ On board service

My wife (thai)and my daughter (less than 6 mo old) have traveled with Thai airways on 15 th Aug 2019, 00.15am from Bkk to Melb via TG475.
I booked this airline because it was an emergency trip as my wife's father suddenly had a stroke and I expected a better service from Thai Airways than low cost airlines. But I was disappointed by the behaviour of one of the female flight attendants. She lacks of manners and service mind when talking to the passenger and has no sympathy especially with a passenger travelling alone with an infant.

My wife was after the baby bassinet two female staffs refused to install it for her because the first staff assumed that my daughter is more than 6 month old and due to the size. Yes my daughter is a big girl but she is not over the limit and the bassinet weight limit is 10kg max so she still fits in. Then she asked the 3rd staff to help her and confirmed that our daughter is still less than 6 months but no luck.

The first staff came and saw my wife asked other staff again (4th staff), then she was rude by shouting out that " but you have the second seat next to you!" then walked away to behind the curtain. What? Did she expect the passenger to place a less than 6 months baby on the adult seat instead of giving bassinet? Are you out of your mind?! And this is thai treats thai...

Can you imagine when a mum travelling alone with an infant and no helper come along, how hard would it be? What is she going do when she needs the lavatory? What is she going to do when food is serving while baby is asleep? She can't just ask the staff to hold a sleeping baby so she can eat and all staff seem to be busy preparing and serving anyway. And that's why my wife asked for the bassinet but she was really upset and disappointed about the reaction of this female staff of thai airways.

Anyway, my daughter slept quietly all the way back to Melb in the bassinet given by other staff. Thanks to that person.

Passengers expect a better service from Thai Airways, a well-known international airlines, but if they get a low-cost service after paying more, then there is no different between Thai Airways and any other low-cost airlines.

Hello, my name is peter van der linden ROP number NR 02858. I have been
a gold member with thai airways for 6 years. My flights consist of BNE to BKK then BKK to BNE every 2 weeks.
Over the past 7 years thai airways have flow many diffrent aircraft's
on this route witch i have been very happy with.
Last monday i did the same BNE to BKK TG474 depature 2:00 pm. When i got to the gate i was advised the my seat had been changed due to a full flight. My original seat was 35F an aisle seat witch i always ask for and is on my thai airways preference member's form to 50K a window seat with a boulkhead.
Now, first i sat down cramped then one of the cabin crew asked to see my ticket with attitude and i explained to him that the ground crew at the gate changed my ticket and he replied only people that have pre - booked can sit here so i explained to him again what had happened he got very angry, then who i thought was the in flight manager walked over and told him that i could stay . no apology just a rude look from him as he walked away.
Next the flight left and when the seat belt sign turned off i went to get my tv witch is beside the chair and set up my table witch is in the arm rest, im not a big man and when i layed down the table it hit my stomach and this made it very awkward to have a drink on the table let alone eat my meal . VERY UNCOMFORTABLE. As i set up my tv i had big problems nothing was working and as i looked around i could see no one's tv was working then i heard over the PA system that they had to re-boot the system and it will take 30 minutes. ok we all wait 30 minutes and as they said it came back on but my tv and the person next to still did not work.
feeling like this is going to be a bad flight i got up and went to the busisness class section and asked to speak to the in-flight manager, his name was Pawarote . s. when he came over to me i explained to him what was going on and he told me he will have to re-boot the system again . At this stage I was feeling very sorry for him being that so many people were complaining about the service the tv's and the all round condition of this 777 200er . I said to him it's not your fault you can only work with what you have and it's a shame that thai airways allow plane's so run down to be in service. So while I was waiting for the re-boot I went to the bathroom, the toilet seat was half falling off the sink would not drain so it was very hard to clean my hand's an overall very bad experience.
My tv did not work the hole flight the seat was very uncomfortable the table did not lay flat let alone have enough room for a meal the toilet was broken the sink was blocked and a very rude male cabin attendant.
I hope that you thai airways get your plane's in order before putting them in service.
Thank you thai airways for a very bad experience

25/07/2019 London
Hai Hoang Phan
I paid a very expensive ticket £695.82 ( for London Heathrow 2 - Bangkok then Bangkok-HCM city), the flight from Heathrow to Bangkok got delayed from 12:30 to roughly 6pm ( by 5.5 hours). Once I arrive to Bangkok at roughly 11am local time, I was informed that I have to wait for another 6.5 hours for my flight to HCM city at 17:30 (Bangkok time).
So instead of a 14.5 hours flight including transit, I have to endure 26h flight including transit. This nearly double my journey time.

26/07/2019, Bangkok

When I arrive to Bangkok, there are several choices for the flights from Bangkok to Ho Chi Minh city provided by Vietjetair and AirAsia which cost around (£100-£150) and departing 13:30 or 14:30 instead of ThaiAirway (at 17:30). I asked goundstaff to help me book those flights instead of the default one and after a 30 minutes discussion, I was finally directed to the duty manager of Bangkok airport, SUPAWASA. She was helpful and tried her best to assist me. I asked ThaiAirway to transfer me to those early flights but they refused on the ground that they don't have an agreement with budget airlines such as Vietjetair or AirAsia and that they have an agreement with VietnamAirline but it was fully booked therefore ThaiAirway is the only option.
When I asked a hypothetical question of a situation in which the only options are the budget airlines, would ThaiAirway cover the cost? To my surprise, they responded yes.
This means that ThaiAirway has the resources to cover the cost of transfer to budget air and they only do so as the last resource. Alternatively, If I want to get on the early flight, I will need to pay for it myself and reclaim it back at Heathrow. This is very wrong because I couldn't afford it and there is no transparent promise/ deadline that I would receive my money back & that imposes more stress on me and none of these issues are my fault but the ThaiAirline.
I personally feel this policy is very self-serving and place the interest of the airline above that of the customer. This could be fair if the delay or inconvenience is caused by factor outside of the airline control but this time the delay is caused by the airline itself in failing to replace its plane's part on time. So it is only fair if the airline places the interest of their affected customers on top of its interest to save cost because the delay is the airline's fault.
I explained my ground and the unfair nature of ThaiAirway to the SUPAWASA. However, SUPAWASA couldn't help me and blamed the limitation on her authority & say she can't change the policy. This is the classic excuse and an incompetent answer to dodge responsibility.
Since it is outside of her authority, I asked SUPAWASA to direct me to someone who has the authority to consider a change in policy to reflect the justice for 8 unfortunate passengers.
She then directed me to another duty manger, WANRAWEE. This time, I spent half an hour trying explain this concept to her and get to the same point again that she can't change the policy and that she won't put me in touch with higher management. I asked for a reason why and she simply ignore my request for reasonable answer. Due to the unfair nature of ThaiAirway's policy, she is in no position to defend it so eventually, she asked to talk to SUPAWASA and during their conversation, the hung up to stop talking to me.
In conclusion, I'm disappointed by ThaiAirway and their service, they have a self-serving interest and is unwilling to take constructive feedback in order to drive improvement. Instead, management generates incompetent excuses claiming changes to policy are outside of their control in order to cut off conversation with disappointed customer when indeed, they could be flexible and choose the best option for their customer at a fairly manageable cost.

Booking Reference: KV9I4X
Date: 23.07.2019

I made an online booking using my points and paid the fee and taxes using Poli, so the amount came out of my bank account straight away but no tickets were issues.

I called up Melbourne office then Sydney office and both advised me that they can't do anything since it is online booking. I then called the Thailand office, who advised after being on call for more than 45 mins that they also can't do much but suggested that I need to pay again if I need the tickets issued. They wanted me to pay in Thai baht and charge me slightly more than what I was charged earlier and I would also had to pay international card fee and conversion rate to my credit card company, so I said I will first speak to the local Melbourne office.

Same statement that I have to pay again and having no choice left I paid again and got the tickets issued.

No one knows when exactly I will get the previously paid amount of $226.40. There was so much hassle I had to go through and I expect to be compensated.

Bhawna Dadhich

I had traveled with Thai Airways on 7th July 2019, 3.20 am via flight TG 332 from Delhi to Bangkok. I had chosen Thai Airways with an expectation of good service. But I was appalled by the behavior of the female air hostess. They were extremely rude, no courtesy and full of some attitude. The lavatory door was locked during landing but after landing when we were allowed to stand I requested the air hostess to open the lavatory as I wanted to use it but one being called twice that too very politely she almost shouted at me saying can you wait, I was shocked and so was her co male steward and he immediately came to cover up and opened the gate for me. I fail to understand this rude irritated behavior of the hostesses because this is not what is taught in hospitality industry. I am definitely never traveling by this airlines ever again where the staff lacks basic manners.

I had booked my flight with tg via tg website.. (yangon/bkk/yangon). As I am holding a gold membership of singapore airline kf club (also an alliance with star alliance group of airlines) I was denied to exercise the membership rights to access to the sky lounge in yangon. I later spoke to the counter and was told that this flight which I am flying is a coach share with thai smile.. Is this the airline practice to refuse its membership rights when an alliance partner coach share with other non alliance partner flights? If so I believed it should be clearly told to passenger when doing our booking! Your review is most appreciated..