Thai Airways
Reviews and Complaints

Hello,

Yesterday (August 24, 2018), my partner, Don Mark Serrano, and I flew from Siem Riep to Bangkok on Flight PG 914. Upon check in to PG 514, we were forced to check in both of our carry on bags, even though my own carry on bag contained critical medication which I take on a daily and nightly basis. Our final destination was Vientiane, Laos, and we had only 40 minutes or so to make the transfer to Flight TG 574 once we arrived in Bangkok.

Although we were able to arrive at the gate on time for the flight to Vientiane, and although the flight was delayed for at least 45 minutes, our luggage still did not make the flight. We were assured repeatedly that the luggage would be on the flight, but this did not happen.

As a result, we had to endure 24 hours without our luggage due to the error/negligence of Bangkok Airways operated by Thai Airlines. During this time, I was forced to visit a local hospital to obtain a one day supply of my medication so that I would not endure life-threatening withdrawal symptoms. I paid nearly $100 for this medication.

Additionally, we were without clothing, toiletries, etc. during this entire time. This was an extreme inconvenience, to say the least. Just moments ago, the airport in Vientiane received our luggage from Thai Airlines and delivered it to our hotel.

I am hereby requesting financial compensation in the amount of at least $200 ($100 for each passenger) due to the negligence of Bangkok Airways/Thai Airlines. We are frequent Star Alliance flyers and are exceedingly disappointed with the treatment we have received due to the negligence of Bangkok Airways/Thai Airlines.

Thank you for your time and attention to this important matter.

Dr. Christopher R. Trogan

[Second passenger: Don Mark Serrano]

Dear Sir/Madam,

My name is Kwik Sri Kinarsih and I was one of your passanger when I travelled to Frankfurt on August 4-2018 with the booking reference SUNUIU flight number TG921 from Frankfurt to Bangkok and continued with TG433. When I arrived home and opened my check in lugage that wrapped with plastic that I did at Frankfurt Airport. I always decided to wrappe my check in lugage to avoid unpleasant things to be happened.
It was really dissapointed when I request a report thru your Jakarta Office Staff - Mrs. Tjut Hamzah. The way she handles the request without empathy at all. I need the report as a supporting data for me to claim to the travel insurance that I bought.

Booking T6QSCS
We need to fly to Bangkok from Jakarta(434) instead of Denpasar (432). Same dates but different departure location.

We have to move from Denpasar to Jakarta because of health problems.
But Bali Thai Office refuse to change the departure location !

We are good clients with Thai Airways and fly every year to Europe, we did even pay this year the fare of our minor grand-children (PJIC8Z).

We trust you can help us as we are old (75 and 71 years old) .
Roger DENIS and spouse
Lucie VANDERLINDEN

I had a back & fort plane ticket with Thai Airways ( Mla/ Bkk, Bkk/ Norway & vice versa) for the reason that I will have a safe trip & my luggage be handled with care . Everything when smoothly. No problem with flight though some delay on Bkk/ Mla. But my main complain is what damage happened to my check in luggage . Hope you could do fast action with this . I want my luggage be replace with good one since I've only usef this the second time . Bought it only last year .
Boarding pass TG955 ( Oslo/ Bkk)
TG620( Bkk/ Mla)

We need to fly from jakarta instead of denpasar. Same dates but different departure location.
We moved from denpasar to jakarta because of health problems.
Denpasar refuse to change the departure location!

If so, we will never fly again with thai airways.
—
From: "travel document"

Sent: thursday, february 22, 2018 10:22 am

To: [protected]@hotmail.com

Subject: denis/roger jean mr 08oct2018 dps bkk

Thai intl denpasar bali booking ref: t6qscs
Ground floor, bali beach hotel date: 22 february 2018
Sanur bali denpasar, indonesia
Denpasar bali denis/roger jean mr
Indonesia vanderlinden/lucie marie mrs
Telephone: +[protected]

Flight tg 432 - thai airways international mon 08 october 2018
—
Departure: denpasar-bali, id (ngurah rai), terminal I - 08 oct 16:55
International terminal
Arrival: bangkok, th (suvarnabhumi intl) 08 oct 20:05
Flight booking ref: tg/t6qscs
Reservation confirmed, business (j) duration: 04:10
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
Baggage allowance: 40k
Seat: 12a confirmed for denis/roger jean mr
Seat: 12b confirmed for vanderlinden/lucie
Marie mrs
Meal: meal

Non stop denpasar-bali to bangkok
Aircraft owner: thai airways international, tg
Equipment: boeing 777-300

Flight tg 934 - thai airways international tue 09 october 2018
—
Departure: bangkok, th (suvarnabhumi intl) 09 oct 00:30
Arrival: brussels, be (brussels airport) 09 oct 07:40
Flight booking ref: tg/t6qscs
Reservation confirmed, business (j) duration: 12:10
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
Baggage allowance: 40k
Seat: 14e confirmed for denis/roger jean mr
Seat: 14f confirmed for vanderlinden/lucie
Marie mrs
Meal: meal

Non stop bangkok to brussels
Aircraft owner: thai airways international, tg
Equipment: airbus industrie a350-900

Flight tg 935 - thai airways international sun 18 november 2018
—
Departure: brussels, be (brussels airport) 18 nov 13:10
Arrival: bangkok, th (suvarnabhumi intl) 19 nov 06:10
Flight booking ref: tg/t6qscs
Reservation confirmed, business (j) duration: 11:00
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
Baggage allowance: 40k
Seat: 14e confirmed for denis/roger jean mr
Seat: 14f confirmed for vanderlinden/lucie
Marie mrs
Meal: meal

Non stop brussels to bangkok
Aircraft owner: thai airways international, tg
Equipment: airbus industrie a350-900

Flight tg 431 - thai airways international mon 19 november 2018
—
Departure: bangkok, th (suvarnabhumi intl) 19 nov 08:50
Arrival: denpasar-bali, id (ngurah rai), terminal I - 19 nov 14:15
International terminal
Flight booking ref: tg/t6qscs
Reservation confirmed, business (j) duration: 04:25
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
Baggage allowance: 40k
Seat: 14e confirmed for denis/roger jean mr
Seat: 14f confirmed for vanderlinden/lucie
Marie mrs
Meal: meal

Non stop bangkok to denpasar-bali
Aircraft owner: thai airways international, tg
Equipment: airbus industrie a350-900

Flight ticket(s)
—
Ticket: tg/etkt 217 [protected] for denis/roger jean mr
Ticket: tg/etkt 217 [protected] for vanderlinden/lucie marie mrs

Hi,
Would like to make a complaint about a recent flight from Cairns to Bangkok with my girlfriend Lydia the flight was TG466, we were seated at 37E & 37D. First of all I have flown to Asia on many occasions using airlines such a Singapore, British and Quantas and I have never treated such contempt and utter rudeness... aftert being given our meal we got a drink, I then buzzed to get another and was told I would have to the galley and my own drink, I then got out of seat to get a drink and was told if wanted to get a drink for my girlfriend she would have to get up as well! Several hours later I got up to ask for another beer and was told to back to my seat as the second meal was on its way ... on the whole 9 hour flight I cosumed 2 gin and tonic and two beers! Which I had to get myself. This is appalling service and the times I did go to he galley the staff seemed more interested in looking through their bags or playing with there phones, I am so dissatisfied by this flight the only reason I am returning whith Thai Airways is because my return flight is already paid for... I will not be flying with Thai Airways again in the future...

Regards Eli Every

I was on flight TG 607 business class from Hong Kong to Bangkok on July 26, 2018 seated in seat 11 J.My ticket number was [protected].and the paid fare was HKD 3798. On approach to Bangkok a brief announcement and safety check was done. However the flight attendant passed right by me and said nothing. Not only was my hand luggage out of place but my seat was partially reclined and I was struggling to put it upright. .i called them but was ignored as they all sat down and were laughing. I tried and tried to put the seat up myself as it was stuck but badly cut my hand in the process. On Landing it was still in a semi reclined position .The crew really did not care about ignoring procedures and putting passengers lives in jeopardy. Their only inadequate response was to give me a bandaid as I left the aircraft bleeding profusely. In order to make this situation right the responsible crew should be reprimanded and retrained and due to my injury and experience my fare should be fully refunded. In the USA under FAA rules the crew committed a crime and should be punished.

I was flying back from Bangkok to Dhaka on 21st July, Flight No. TG 339 and my seat no. was D-53. After the meal was served I have selected 3 items from your on flight list of the products and added to my cart.

I called a crew and requested to see those items and I told her if it is problem for her to bring those to my seat, I may go in front in a convenient space. Then she took me to in front and ask his manager (maybe) about the items. He then told me that after 35 minutes they will show me those and meanwhile they confirmed me whether I will buy those or only see (very insulting!). I assured them that at least I will take one for sure. Then I went back to my seat.

With all my surprises, no one came to me as we were closure to Dhaka and are descending, I called again and remind the purchase. Then she told me that, they descending and not possible to sell anything now. I have requested in all my ways because I had a commitment to my daughter that I will buy this bracelet for her on my way back to Dhaka (I chose that on the way to Bangkok in the same flight on 17th July and confirmed her!).

Even after landing I have asked that gentleman to arrange for me as he forgot or neglected by request. But, all went in vain and I failed to bring that for my daughter, which was very painful for me and I am entirely blaming the attitudes of that crew and their failure to serve a simple requested allowing ampule of time in advance. Here, this may be mentioned that, I use to fly quite often and it's my practice to buy something from the airline onboard shop and I have never faced such negligence from any of the airlines worldwide.

I would request you to let me know why it was done with me and how can I get that item anyhow.

Thanks and regards,

Rezaul Karim

I have lost 10 cloth items from my luggage and the lock of my luggage was different when I received it.

I was travelling with my wife from bangkok to Kolkata with Thai airways. The flight was at 11.45 p.m on 05.07.2018

So, request you to kindly take some immediate action against the culprit and kindly help recover my cloths

For any further query kindly contact me on
[protected]

Firstly, I am extremely disappointed with trying to make a complaint to Thai airways and am not able to. The website has no mechanism for customers to make complaints, the feedback form on the website does not work for Mac users, which is extremely poor, and considering the amount of money customer's are spending with Thai airways, a reliable and efficient feedback tool should a minimal requirement. It shouldn't take me 6 hours on Saturday to find out how to make a simple customer complaint.

Secondly, I wanted to make a complaint about a recent issue we have experienced as a newly wed couple. We have booked our honeymoon in March and booked a flight with Thai Airways, and have been looking forward to our first holiday as a married couple. As we have recently got married, my wife's wanted to take my surname and it would have been special to have our first married trip together with new passports with her new name, to celebrate our new beginning together. However, we can't do that, because Thai airways won't allow us to change my wife's name on the ticket, despite knowing her maiden name. Whilst I know they will respond informing me of some legal rubbish and that it's in the T&Cs etc etc, but considering many newly wed couple must use Thai airways for their honeymoon, I would have thought common sense would prevail and it is reasonable to expect you would have a customer friendly service for this situation allowing a partner to take a new surname. I'm disappointed to say the least. Thanks to Thai airways we are beginning our honeymoon with frustration.

I travelled from Perth to New Delhi on 19.06.2018. After reaching my place, when i checked my luggage, I found out that the lock of my bag was broken and all the items in my bag were misplaced and some Indian Currency i had in my bag, was missing. I am really disappointed in the way my luggage was handled. Is that a kind of customer service your airline provides? Do you think we will recommend your airline to anyone, for the kind of service you provided ?

Hi good morning my name is paul skipton and i'm a gold member
On the 10th I arrived very early in to phon phen so I wanted to change my evening flight to the afternoon I got there and told to go to pp centre to change my ticket got a motor bike there it's was sunday and close I can understand this went back to airport after waiting 4 hours for check in opens at 2pm but it was thai smile asked if I could change my bussines class ticket to the afternoon flight
Said I don't mind going encomay etc I don't really want to stay at airport till the evening flight mr leach ketamine from thai smiles he cannot change ticket I said I don't mind paying the 75 pound for changing no because we need a code I said surely thai airways have a phone number or member off staff around to help as thai airways is a good company and there would not leave there customers with out any support etc he reply you have to found or self he would not help in any way and almost laughing at me to yes other staff and said I don't work for thai airways basically saying thai air ways customer are not important only thai smile after 39 minties I gave up could not found a number that answered I kept asking him you must have a phone number for a member off thai airways in phon phen
At 7pm thai airways check in opened I spoke to mr sokmasaan who I regonice from my many trips he said he was at the airport and mr leach did have his phone number and I saw that mr lach ketamin did call him around 3pm but did not mention nothing about me so I could had gone back to bkk

When I travelled from loei to dmk, I flew with nok, on 25 february 2017 joined nok fan club, nok smile valid contract for 2 years checked baggage allowance 20 kgs. I recently bought a ticket from dmk-cnx for 1 july 2018 upon receiving confirmation e-mail mentioned 5 kgs checked. this needs to be resolved, thai airways at 1300 b with free checked baggage or lion thai at 695 b with 15 kgs checked... I enjoyed nok

Gord

[protected]@rogers.com

Your booking number:
[protected]

Dear khun gordon middler,

We are delighted to welcome you to nok fan club membership program.

Member classification: nok smile
Member id: cg4442
Password: [protected]

nok airlines public company limited is pleased to put a smile on your face via service and privilege from nok fan club membership for example;

Nok fan club privilege for nok smile member

1. receive the right to redeem an award flight ticket* in exchange of 7, 500 or more nok points

2. receive 20 kilograms of baggage allowance*

3. receive special offers from nok fan club's partners

*for domestic flight only. 30 kilograms of baggage allowance for international flight.

Hi, flew with you from Brisbane to London however when I got to Bangkok I looked at my boarding pass and it said 00:55 on the 7th when it was supposed to be at 12:40 on the 6th. After realising this, I went to the desk and the lady said my flight was correct as my flight had been cancelled on the 1st! I hadn't received any email or message saying that it had been cancelled. Even tho I did get put up in a hotel, I had to wait 19 hours for the flight. Then when I did get on the flight we were all squished in and it was the most uncomfortable flight I've been on, plus we only got fed twice on a 12 hour plane journey! I had an important appointment to get to which I was unable to make due to the flight being cancelled and if has now been rescheduled to the 4th of July, so would you be able to change my flights till after this date?
Thanks
Sally

G111 may 31
Etkt [protected]
Seat 44a

Baggage no. tg 016999
Booking number ocl9w7

Chiang ma/ cnx - bangkok/ bkk

14:50
Tg mq57295 base

To whom it may concern,
I was on flight tg 111 on may 31 at 14:50, ticket number etktt [protected]. when traveling, i always take photos of my suitcase after i pack to have evidence of what is in it. so, i was really upset to find that once arrived at my hotel, adelphi forty-nine, and opened my suitcase that my travel pillow was missing and two of my personal items were wet. your personal is responsible for this situation. for whatever reason, they failed to return my travel pillow to my suitcase. additionally, failed to provide an explanation as to why it was removed and my items were wet or to compensate me for my loss. is this how you treat your american customers?

This is unacceptable, disrespectful, and unprofessional. i'm currently looking through my entire suitcase to see what else has been stolen. i have never experienced anything like this in my travels. i want to be compensated for my lost items.

If i have to i will post this incident on all social media, travel website, and complaint outlets until thai airways replaced what was lost or damaged in my suitcase.

Hi,

Im really disappointed with your service, im supposed to board flight TG518 on 12th May 2018 at 8:55pm. Unfortunately, after 2 hours it was declared as cancelled. We were informed that next flight is at 9pm the next day (very convenient!). They have informed us that they will book a hotel accommodation and transpo for us, problem is my mother is on visit visa and she cannot go out of the airport anymore. They have informed us that they can arranged us for a booking on EK at 2:50am, they advised us to go and wait at Terminal 3. Again, unfortunate things happen we are 4 people travelling and only 2 people was booked til the flight was closed. Then they booked us again on the next flight (3:40am flight, which by the way is totally empty as per EK staff), this time the other 2 were booked and the previous 2 were not. We are family travelling with a child and a senior. We are so tired, sleepy and hungry at the same time. None of the management is willing to talk or assist us only they sent their 1 staff named Mia (who cannot give us a proper answer). We have to come back again to Terminal 1 just to reach to a Thai Airways representative. We are totally exhausted, Im sending this complaint at exactly 4am now, still we are stuck in the airport. This is totally UNACCEPTABLE! We are VERY DISAPPOINTED! The excitement that were supposed to have is gone, the happiness that were supposed to have is gone, how can you compensate us with the trouble, the exhaustedness, all the pain that your company has caused my family? It totally ruined our vacation! How can your company be so cruel to us! We have been waiting for 8hrs straight now!

I need to submit an official complaint over the frustrations I have faced today with Thai Airways and I swear never to fly it again. I will be posting my experience in all social media.
I have bought 3 business class tickets online form the official websithttp://www.thaiairways.comboookign reference Kke6rc
I suddenly faced an emergency situation and wanted to leave one day earlier- which means the 5th instead of the 6th. I called up Denpasar and Jakarta several times but no one answered and phone kept on ringing. I have full record of the calls I made on my phone.
Then I called Thai airways main office in Bangkok and was utterly shocked to hear the staff saying that since the flight starts from DPS I can only ask them to do any changes even though the ticket was purchased onlien from your own official website! Even a budget airline in India would be more efficient than Thai airways. They told me to email them urgently in Denpasar or Jakarta and I sent 4 urgent emails but never got a reply!
At that time the seats were available.
Finally after hours of trying I managed to get the Denpasar staff pick up the phone and then at that time they said there were no seats! I suffered immense fristraiton as I had to reach Bangkok by anyway. I then tried checking again online and found the seats were now showing available. I decided to buy 3 new tickets just to travel by anyway and then ask for refund of the original ones. Again it did not allow me to pay on line and after I entered my card details it went back to the booking page and gave me the option to pay at the thai airways office. I confirmed the booking - Wrjhar and decided to go to the airport to pay tomorrow. Now to my shock I called up Thai in Bangkok and was told it is not possible to buy at the airport nor would the city office be open tomorrow as it was a weekend! I have lost my health and my blood pressure has been damaged with the stress I faced . I have had to buy tickets from other airlines just in order to reach my destination tomorrow. I need to cancel my previous tickets and get a full refund without any cancellation fees for the stress and inconvenience I have faced.

at 27/2/1028 me and my wife flow with thai from auckland new zealand to bankok. we did not get the star allaience credit for that flight
as we flow on your boarding card also from bankok to istanbul
you may credit as fro this flight as well
here the details:
left Auckland at 27/2/2018 landed in Tel-aviv 28/2/2018
oded magen ticket no. [protected]/54
ruth magen ticket no. [protected]/56

asking to credit both of us for the entire filight from auckland new zealand to tel aviv
thanks
oded magen
[protected]@gmail.com

Dear Sir,
I have traveled to Canton from Karachi via Bangkok on TG-342 dated 20th Jan 2018 from Karachi to Bangkok and than on TG-668 dated 21st Jan from Bangkok to Canton. My seat no was 41 F from Karachi to Bangkok.

I had put my wallet in my handbag and I put my handbag in the over head bin above my seat. When I arrived Bangkok, I got of the plane and moved to departure lounge to get my connecting flight to Bangkok.

I checked my wallet in the departure lounge and found that there is only left Euro 50 and someone had stolen Euro 800 during the flight from Karachi to Bangkok from my handbag while I was sleeping.

Please advise what kind of help you can provide to recover my lost money in the flight.For your information, I am your frequent flyer having silver card GA 08465 and this has happened first time in my life.

Awaiting your response,

Thanking you,
Yours truly,
Syed Yaqoob Ali

Reference is made to the PNR no KA5ASR, my mother Mrs Kamla Udharam Panjwani along with my son Gunhaar Panjwani travelled on Mar 9 in Business class. Although specific wheel chair request was made and very disappointingly at the Thai airport they were made to wait in the aircraft for 1 hour and after that they were forced to use stair case. She is 84 years old lady and is under extreme pain owing the stepping down and trauma while coming out of aircraft. She is traveling back to jakarta and I want a written confirmation that you will be decent enough to take care of an Elderly Lady and a Business class passenger. I am very dismayed and shocked at your attitude and behavior. I reserve my rights to take the matter to my lawyer and social media. An immediate response shall be highly appreciated.
I can be reached on Bangkok number till Mar 13 nite @ +66 [protected] or on my Jakarta number @ +62 - [protected]