The Cheesecake Factory review: Gift card

My husband and I had dinner at the Cheesecake Factory last night and tried to pay the bill using 2 gift cards. One had a balance on it and was accepted and the other was a $15.00 gift card that was declined. When we spoke to the manager, he said that the $15.00 gift card had an expiration date of February 2023 and he refused to honor it. FYI after having this pointed out to me, I could barely see it on the card. The manager said it was "Corporate Policy" to refuse expired cards. In the State of Nebraska Statute 69-1305.03 states expired gift cards are redeemable for 3 years after said date. See Attached:

According to Nebraska Revised Statute 69-1305.03, a gift certificate or gift card that does not have an expiration date and is not assessed any fees shall not be presumed to be abandoned. However, a gift certificate or gift card that contains an expiration date or requires any type of post-sale finance charge or fee which is unredeemed for a period of three years from the date of issuance shall be presumed abandoned1. The amount presumed abandoned is the face amount of the certificate or card itself, less the total amount of any applicable purchases and fees1.

Additionally, Nebraska law provides that gift cards cannot expire within five years from the date they were activated and generally limits inactivity fee on gift cards except in certain circumstances, such as if there has been no transaction for at least 12 months.

Service Recovery is common practice where I live. I would be very appreciative if you would send me a $15.00 Gift Card that I could redeem at my Cheesecake Factory. We are regular customers and even introduce our friends to this fine establishment.

Thank You for your consideration.

Barbara Keathley

17809 Z Circle

Omaha Nebraska 68135