The Salvation Army USA
Reviews and Complaints

Cindy Abney Director

Reached out for utility assistance was told we did not have a bill so no help. PSO does Power Pay its upfront prepaid to ones electric account. Money could have been pledged but was refused.

First we where told we got help less then a year ago she turned us down. It actually has been 14 or 15 months since we last asked for help. Its only a one time of year help. We need the help and then told she didnt have a bill.

I sent her a copy of our past due balance and our current account status with PSO it is Power Pay and our account number is on it. I have two kids on disability and a wife too. She shunned us pretty badly.

My name is Joshua White my fiance works at a location 8th and Carson will not mention any names nothing but disrespect from Crystal the store manager that was working Saturday August 20th 2012 regards to policies and service rent from Salvation Army my Uncle William Pfeiffer is the development director for the Salvation Army and I too have also been through the program but the treatment that we are getting when spending money that we work hard for in your stores I think this needs to be corrected this has not happened just what it's happened numerous times not to mention I have a service dog and Crystal behind the counter said dogs are not permitted when it specifically States on your door service dogs permitted and are allowed only and my dog got kicked out so I would like to situation Rectify immediately and these employees to be counseled and how to treat customers with respect just as much as we are required to treat employees with respect working at centers like this thank you so much you can contact me at [protected] bye

My Husband and I help out the homeless in our town with clothing blankets and every day item's to survive we're constantly cleaning up trash that people scatter around the Salvation Army we've talked to several employees of the salvation army and they've given us permission to gather up perfectly good clothes and shoes from their dumpster yesterday while I was there a Salvation Army employee pulled up in the company van after they was closed and begin to cuss me threatened to have his wife kick my [censored] and called me every nasty name you can think of even after telling him that I have permission he called me a liar a nasty Bit.. i went home picked up my husband and went back up there but the employee wouldn't come outside or answer the door i have his name I don't believe an individual like this should be employed by the Salvation Army

Hi today August 15,2022 around 2:30 pm I visited the Salvation Army located at 462 Hempstead Turnpike,Elmont NY 11003. I have the worse experience the manager is the worse person i ever seem in my whole life. He was screaming at my kinds calling name and telling them their were not welcome there any more. Let me told you in the past my kinds used to love going there with me today when we left the store they were crying telling me mom why that man was so rude to us all we did was play with our toys in the floor. At that time the store was pack of people my kids were not the only one play but it seem he have something agains us. we not welcome there he screamed at loud at us i really dont understand why he was so mad today why i aways go there to shop and never has any problems at us. This manager need to take a class so he he control his temper specially when kids a present. I try my best not to raise my voice in from of my kids and now this man just at nowhere is screaming and calling my kids names i dont like it he is acting crazy i dont ever ever go there if that man is there he need to be remove out that service and bring someone that really care and love his job because this man doesnt llike it. I will be telling everyone about this issues because that discrimation to me and my kids I am a american citizen so are my kids.

Dropping off donations manager irate and rude.

I was dumping off a truckload of donations there was no one there to receive my stuff so I started setting stuff out the gentleman came out and I guess I have a few items that you guys no longer except. They were ceiling fans just replace them from my house. He stated you can leave the ones that I already sent out but they’re the one in the back of your truck just can’t take it. I said oh OK this is the one that actually has a remote control. I said that’s fine. I said it on the dock. While I was doing that he grabbed the other fans and threw them off the dock. I said no worries I will take us to the dump I have a trashcan over here. I went to grab the fan I placed just placed on the dock and he grabbed it and threw it in the glass shattered cutting my leg. I got mad jumped up on the dock told him he assaulted me and he’s like I don’t press charges. He’s a stop confronting me and apologized for breaking the fans. I could’ve donated them somewhere else or I would’ve took them them to the dump is what I told him. He refused to be accountable for his actions that he took and the assault on me saying I don’t know the glass was gonna hit you do you want me to get you a Band-Aid. This guy is not a customer service oriented person in my opinion. I’ve been shopping here for over five years now and never had such a bad experience. My name is Daniel Wendling phone number area code [protected]

I contacted the Salvation Army and spoke with a woman by the name of Ramona Lopez who is more concerned with interrogating me than assisting me.

I have provided her with over 16 documents she requested, and have had 3 interviews with her on several different occasions requesting the same information. She keeps asking me personal questions and requiring me to give her better answers because the ones I gave her just didn't sit right with her. I am in dire need of assistance, and this lady is harassing me over and over and treating me like a criminal.

I'm currently working full time and waiting to move in to my apartment so I'm residing at the Salvation Army in Wichita Falls, Texas. I was told to have my belongings off of the property by 7am and to come back at 7am for breakfast after I move my property. I moved my belongings (just a couple backpacks of clothing and skin care products) across the street so that I can come back and eat breakfast. When I get to the door I was told that because I left the property I cannot come back in the building until 4pm and several others that left to move their belongings are let back in right Infront of me. This is not fair and the staff is not following policies and procedures correctly.

Thurs28 I spoke with front receptionist asked how to get motel vouchers she said i'd have to come in do paper work I informed her my husband and I had çovid could I do the paper work over the phone she put me on hold came back ask my name then put me back on hold for 30 mins exactly til I hung up and called. Bck then I spoke with case worker who informed me to call the motel they use only 1 to c if they had a room I did so the motel said yes 1 is being cleaned she gave me the price I called the case worker straight back held on for another 10 mins just for her to inform she had just got off phone with the same lady and tell me they were booked I informed the case worker that I slept n my car the night before and had nowhere to go and that both me and my husband had çovid she was very rude and didn't care that I had nowhere to go

How embarrassing is it that the Captains of this Salvation Army can't clean their own house unless their son does it for them. How embarrassing is the piles of dog feces and puddles of urine that sometimes go for days without being cleaned. How embarrassing is it that these two captains literally make fun of people for needing help. You'd think the people running a charity organization would understand the clientele. Just know if you've ever worked with these guys, they have bashed your name behind your back, they have wiped their butts with your donation money, and are only putting on a face for you. Heck I bet captain Ed never told y'all about his adultery issues prior to moving here. I bet captain candy never told you she was a pyramid scheme salesman. I bet you also didn't know captain candy reads Nazi books for fun. I bet you guys also didn't know that these people have made numerous jokes against people of color, religion and culture. These people aren't on your side, they wanted a cozy position so they could look down on what they used to be. Here's one last fun fact for you readers, did you know that captain candy reached out to her son's friends and told them to call police and say he was on heroin (all he ever did was smoke a little pot and needed a walk to cool his head). These people are not who you think they are so please conduct your business and charity responsibly.

Sincerely

A son who's over the lies

Salvation Army,

I've donated money to Salvation Army thinking that it was a wholesome Organization doing good things for people. In November of 2021 you all demanded it from your donators who are white to apologize do apologize for our whiteness. It's disgusting and it's racist. I have requested that you all stop telling me to ask me for donations. I will not donate any money until you have publicly announced an apology for that period it needs to be a solid apology. That is racist and unfair. I've done nothing to any other colored skin individual. I have friends and family that are from 4 races. I am white

Today is July 9th at 12:05 pm in west Springfield Massachusetts Salvation Army truck license plate number L27- 195 was driving recklessly almost running myself off the road and further ahead Almost running a motorcycle off the road. He continued for 5 miles to the Salvation Army in Westfield. The entire time riding way too close to vehicles in front of him. USDOT 1534938. I also have photos of both the license plate, USDOT and the picture of the motorcycle next to the truck if needed. I’m not one to complain but this gentleman is going to kill someone.

Thank You!

It has been over 1 month this food-bank has not been able to assist food assistance. At least two sources have told me the new manager has been taking the food off the truck and selling it for profit. These allegations effect the community of elderly and poor. I can be of witness to say it has been over month waiting for the promise of the food truck to show up?

The Salvation Army family store address 927 6th street in winter heaven Florida is proving everything Extremely over priced. I’m not the first Coustomer to give. Bed google review with pictures. There was A printer out that they are charging $136 dollars second hand and I found it on line for $79 new. Pleas look T the google review for the other customer that posted of a $50 shirt and a $95 dollar dark Vader toy. My pictures are of the print out I was Ted to buy but not for $136.

The mgr was rude and an associate behind the register laughed at me as I walked out of this store because I was trying to return some clothing that didnt fit for a store credit...

I have been going to this store for many years and have spent hundreds if not thousands of dollars here...

Then I looked at a mcm leather 1.000 dollar sofa that she sold for 39.00 (probably to a friend) and remarked that it should never have gone that cheap thats why I think

She refused to return my item..

She should be "fired" for her insensitivity toward a long time customer, not just at this store but I shop at lincoln park gratiot and 15 mile, west vernor and merriman but I will never step foot back into the downtown store again while she is in charge...

So to all my senior friends I will post this on my fb page.

"do not shop at the downtown salvation army store on west fort street!

24 hrs after my landlord & I were given a huge stack of paperwork to fill out (on a Wednesday), so my family could receive rental assistance to get out of a high crime apt complex where I was on my 5th police report, this TSA rep calls me 5 times around 3:00 pm the next day (Thursday) from an unregistered phone number to tell me that I suddenly have to return the paperwork by 5:00 PM so she could leave early for vacation. I was on the phone with a company mid-interview, when my phone must have beeped 20 times, interrupting the gentleman interviewing me, forcing me to ask “Can you repeat that” at least 7 times: it cost me the job. I still had no idea this was TSA calling me. I didn’t recognize the number so I had no idea it was her. She didn’t email me. She didn’t text. She didn’t contact the landlord, and she certainly didn’t tell me the day before, that if I didn’t submit the paperwork by 5 pm the following day, that I would lose all opportunity to receive assistance. And why would they give me all of that paperwork on a Wednesday and fail to tell me it needed to be turned in the next day by 5, if they knew there was going to be no more funding? It just doesn’t make any sense.

After her vacation, she was offended when I told her that no one needs to call me five times in a row, explaining that they embarrassed me in front of an employer and that it cost me the job. That’s when she claimed that “there was no more funding at all, [in all of TSA] for my family.”

[censored]. I don’t know what her problem was with me, but you can’t discriminate against an applicant simply because you don’t like them or think poorly of them because they’re in crisis. Not to mention the poor taste of gaslighting me into believing that I had done something wrong to cost me the money that was going to help jy family. That is disgusting abuse, and HOW DARE YOU do it to a family in crisis, facing homelessness. How dare you.

So I demanded a letter on letterhead explaining every part of my experience, demanding why I was given an app on a Wednesday: plenty of money, then 24 hours later on a Thursday: no more money at all. I wanted to know why I wasn’t given a deadline then, the day I got the paperwork, along with four other very easy questions that should have been a breeze to answer if all of this was the truth. And I wanted the questions on letterhead, answered, and signed by a dept head. Of course, she refused to write the letter; I gave her a deadline of Friday, not a peep. Monday was Labor Day, and by 5 PM Tuesday, still no word. Clearly, she had zero responses n zero answers because she was a big, FAT LIAR. These are the kinds of people TSA hires? These are the kinds of people a CHRISTIAN organization puts into place to HELP people? Help?! Ha! If this is TSA's version of "helping people in need", I think we outta take another real, hard look at this organization and if all of the millions of dollars we donate as a nation is truly going to the right place. There are plenty of other organizations that actually DO help people. Maybe it's time I speak up a little louder to people who will actually receive what I'm trying to say.

After the weekend and still no letter, I gave her one more chance. She refused by telling me she had sent "my issue" to another person and had a department Program Director send me a one-line, condescending email telling me TSA wasn’t made of unlimited funds. And she too refused to answer my five simple questions. Everyone was lying to me. I also know that your fiscal year isn’t up until September, so I find it very hard to believe that all of the Western Territory's funding for financial assistance for families in crisis is used up by MAY.

So I made a complaint via their website, under TSA Western Territory. I was contacted rather quickly by a rep, who asked if we could make an appt the following week to discuss the details. I responded with some light details of what happened, asked enthusiastically to set up a time to talk the next week, and then I never heard from her again. I sent another email asking to be heard and to set up a date and was ignored again.

I cannot tell you how it feels to be treated like this not only by a family in crisis intake coordinator but then by a dept head? And then someone who specifically handles complaints? Have any of you read the TSA handbook and grasped what your mission statement is and what values you are to uphold as employees of TSA? Unacceptable.

Porschia Coleman, Aurora, CO. Intake

Kelly Brown Aurora, CO. Supposed Director

Kristen Baluyot, Denver Metro Services Director

For Proof:

https://www.canva.com/design/DAFD5zLYTrw/5CS3lvOi2ShclPA6LNtWFA/view?utm_content=DAFD5zLYTrw&utm_campaign=designshare&utm_medium=link2&utm_source=sharebutton

When you are homeless, you are at your very lowest. Mentally, physically and spiritually. You are hurting in ways that a lot of people don't understand. I'm hoping that since they are remodeling the 1 in Freeport that they find people that will HELP you instead of just locking you up. At least try and talk to you to see how they can help you out. The homeless in Freeport need HELP. They need people that will try rather than giving up on them and locking them up. Find out what is going on with them. Getting to the root of the problem. Not being so quick to lock them up. People have already given up on us, our last hope is the Salvation Army. I thought that Salvation was meant to save the homeless not give up on them.