The Salvation Army USA
Reviews and Complaints

I was wondering if you could have someone from Sarah homes contact me. I am having issues with the salvation army. I was assigned a case worker he would not provide me a list of apartments to look for that worked with the salvation army and he would not guide or help me at all. For two months I have been searching for these apartments all on my own. I went to my case workers supervisor and he sed he would be over seeing my case. Since it has been so long they have cut my rapid re housing down from 6 mths of help down to 3. I have been [redacted] for 8 months and I finally get on the list for my housing and now my award is being cut down because they are not sure if they are going to get a grant. This will just make me struggle even more because I cannot make plans of if my rent is going to be paid or not. They told me they could not give me an answer until they know if there grant is going to be extended. My situation is too severe to not receive the full amount of the rapid re housing program which is supposed to be up to six months to a year. I don't know what to do I am coming to there staff everyday asking why my rapid re housing that I was accepted into that was supposed to be for six months is now cut to half? I was forced to take an apartment that had a right away open because the shelter that I am staying a will not let me stay until July 16th because it has been too long and the only apartment that approved me for was a little be more pricey then what I was expecting and now I'm going to need the full amount of help. They will not explain to me why award is not being cut in half and they cant tell me if they are going to continue to help me unless the grant is renewed. That does not help my situation because its too severe and I would like to be referred to a different agency after the help of the 4 months is over to get the rest of the help for the 6 months up to a year I cannot wait to see if there grant is going to be renewed I need the full amount of the 6 months that was given to me when the program first called. the case worker there at the salvation army did not help or suggest any apartments to me I have been doing this on my own

I have a lot of questions

Can someone from

Sam ministries

Salvation Army

Sarah homes

[protected]

can you all please contact me and help me

Even if you are at a different location of the salvation army please call me so I can get this resolved I am tired of driving there and not getting a clear answer of how I am going to get the assistance I have been waiting for for almost a year I need guidance and when I come there I do not get the answers that I need

I especially need someone to contact me from the salvation army who can lead me to upper management who I can tell them what I have been going thru dealing with my case manager. I have gone to his supervisor and now my award has gone from 6 mths for up to a year of help down to 3 mths. That is very stressful for me as I have been [redacted] waiting to get to the top of the housing list for almost 8 mths I get to the top of the list and Sarah finally pulls me and refers me out to the salvation army and now I receive a case manager that has given me no guide as to look for an apartment and Im left to do everything on my own. Every time I would ask him for a list of apartments in the San Antonio area he would always say I don't have it at this time. Every time I would ask him if he knew if any apartments where available he would tell me not at this time and he left me to look for the apartments all on my on and it took me two months to find places as I work full time now since its been so long they are telling me that they don't know if they are going to get the funding and are cutting my rapid re housing help from 6 months down to 3. My situation is severe and every time I ask them for a clear answer as to why my rapid re housing is being cut down they will never give me a clear answer as to why my case worker would say he was e mailing me but I would never receive them and it would take several days for him to return my phone calls. if the salvation army cannot provide me 6 months of help as which is what they stated they would give to me 2 months ago its only fair for them to help me with what they can and then refer me to an agency that is prompt and that can provide me the rest of the help for the remainder of the 6 months to a year. They never provide me clear answers as to why my rapid re housing is being cut in half I have talked to the supervisor and he cannot provide me a clear answer and now I need help so that I can have a clear answer I cannot move into an apartment and wait to see if they are going to get a grant or not to know how much they are going to help me with or to know if they cannot help me with the full 6 mths who am I going to be referred too I have been to the salvation army almost 10 times every time I ask for upper level management they tell me that there is only one person there and he wont provide me a clear answer my rapid re housing just keeps getting lower and lower and lower after they told me they would help with six months to a year I don't know the upper level management of the salvation army so I would like for all of you to please reply to me and help guide me on who I need to contact to get this resolved as my situation is not funny and its time sensitive and I need a clear answer on if they cannot help me with the six months like they sed they were going to who they are going to refer me out to who can so that I don't have to wait on the waiting list over again because that is not fair to me they always tell me they are going to call me back and they never do and never provide a clear answer to me when I come there can somebody please call me and help me thank you I need someone in upper level management I can express my concerns too

Can all of you contact me to help guide me on what to do because every time I come to the salvation army they give me the run around or tell me they are going to call me and they never return my phone calls. I had to find this apartment on my own and the case manager there was supposed to be guiding me and finding me help for that but he never would. I need help because my situation is to severe to be given the run around or to not know how much assistance I will be receiving can you all please contact me and guide me on what I can do so that I can know how much time I have to stablize myself because the salvation army is not giving me a clear answer and I cannot wait to see if a grant is going to be renewed to know i I am going to get 6 months or help or not that all need to be clear before I sign a lease and then Im in something that does not help pull me out of my situation

To whom this may concern,

I hesitated to write this letter because I still am afraid, however, it needs to be brought to someone’s attention, even if nothing is done.

On March 5th at approx. 7:15 pm, I went to the salvation army in Kalispell Montana, after work to drop off three boxes of donations at the front door. I have done this previously on two or three occasions recently, as I have moved and live in a smaller place. Most of the items I donated were items I purchased at the Salvation Army, some with the price still on them.

I am a 62-year-old woman and have lived in Montana since I was sixteen years old. I have for decades shopped and donated to the Salvation Army, my favorite thrift store in the entire valley. However, this opinion has changed as of March 5th When I went to donate in front of the store and was treated like a criminal. Due to the back part of the Salvation Army being dark I did not feel comfortable donating there, so I left the items at the front door.

A man approached me, and I was very scared as I did not know who he was because he never introduced himself, instead he put his flashlight in front of me and stated, “Mam, you cannot put your items here, you need to do it when we are open. Which was fine, so I said alright “I am sorry I did not know. This man said, “Yeah everyone claims they don’t know.”

This person continued saying over and over that I would be arrested and fined if I ever donated when the store is not open. This was uncalled for, and he became more and more verbally aggressive and rude, even though I had already stated that I was sorry and would not do it again. He ordered me to take back the items I donated, which I did without hesitation on my part, I picked up my belongings. However, the verbal abuse proceeded this man telling me I will be arrested for trespassing if I ever do it again, and that I will be fined. He said this to me at least 6 or more times. He also took down my license plate number. I did not protest I simply did as he asked, and it was unnecessary to continue to threaten me. He was rude and aggressively speaking to me. At no time did he explain to me why I could not leave the items to be donated other than to say I had to do it when the store was open. I will NEVER donate another thing to the Salvation Army ever again.

After this incident, I went into the salvation army to see if the items I had recently previously donated were up for sale. And indeed, my donated items are listed in your store, and that is hypocritical. How ironic that you are selling the items that I have donated but are threatening me with jail and a fine for trespassing. You are profiting off me and at the same time threatening me with jail for trespassing. I have over the years spent thousands of dollars to the salvation army, and I won’t ever be doing that again.

I will never donate again to your organization again, for your employee acting extremely unchristian to me. All he had to do was explain your policy and that would have been fine. That is not what he did. He was rude, condescending, aggressive, and threatening. His behavior was unacceptable. He at no time introduced himself to me, which would have been the right thing to do.

Sincerely,

Deborah Bradford.

[protected]@gmail.com

I donate my items to the salvation army for free the woman says she cannot sell the items that I'm donating because she needs to pay for her building. I'm like the items are like two $3 each some items at the salvation. She asked me if I used to shop there yes I did shop there in the past and now I'm here donating to help out people who are less fortunate. The woman is very rude to a person that's giving a free donation and she is not here to help people who are less fortunate she's here to sell items to fix her building and turn the salvation army into a low budget antique shop. The woman stated they sell the donations to pay for the building and their parking lot. I thought the salvation army is nonprofit organization funded by the government. As per the woman's comment they're taking the government money they're also taking the sales from the items that we give to them for free to fund themselves as well so they are making a profit. Jamestown New York Fairmount street salvation army the person accepting donations is very rude. People who donate to the salvation army give you their things that they worked hard and paid for for free so that the salvation army can sell it to people who are less fortunate but it seems here at this location they're there to sell it for their own personal gain. They're not here to help people and they are very rude to the people who are giving donations. I donated a pair of $500 glasses to the salvation army a few years ago I've helped out this company a lot the person who was rude to me at that location does not know who she's talking to. It makes me feel like I don't want to give my donations to this location anymore or at all and that it's fraud and it makes me not trust any situation or company like this. All donations should be accepted and not scrutinized and judged by an individual who was hired to work there. Being that the donations are free and we get nothing out of the deal, they should

just take the free donation and I appreciate that someone took time out of their day just to bring something down there for free so you can sell it don't be rude.

Bought mattress and box spring as a set. After I paid for it the manager tells me it's not a set and refuses to give me my money back or the box spring. Her name is AJ. She was rude and spoke down on me. Just cuz I shop here doesn't mean I'm simple minded, weak or uneducated. I would like either the box spring that came with the set or my money back.

Thank You for reaching out to me on the behalf of my concerns at the Salvation Army Harbor light. Which I do A major concern Cannot remember the approximate time or date but two weeks ago I was working unit 200 Day Shift 7am-3pm. March 2021 And counselor love walk up to my work station And just stood there for a minute. Then he said I said hello. I reply back good morning I Didn’t hear you. Did he reply back yes you did and I reply back no I didn’t , I said why do I need to lie about saying I didn’t hear you. Then counselor love made a smart remark about if you don’t want to work here just quit. And in my opinion I thought that was 1 disrespectful and rule not to mention accuse me of something I didn’t say or do. My immediately thoughts was to go to Ms. Danelle in Human resources to address what has been said. Did I thought I would just let it blow over. Unit another employee inform me that He went to the Supervisor Marion and telling lies on me saying the other employees don’t like me. That is the purpose of this letter. My concerns are How come the Supervisor never address me concerning this matter because the way I see it. That’s taking sides of a one sided story. And the reason I’m address it to you because you have to go to a higher authority get results.

I was told February to pay the balance owed for January and February and they would help with march I even got a email and the day after she emailed me she said I couldn’t get assistance and I’m confused now I’m getting the run around about rent they said they would help with cam someone please contact me because I don’t think it’s right

I'm complaining because the lady that granted me rapid housing refused to give me copies ofpaperwork I signed.I wanted the administration to know causing me other issues.

Hello, I am a regular costumer to Salvation Army. I have noticed that the Manager and Assistant Manager are pulling out items for a certain individual in a cart. The individual waits until one of them comes out and the induvial follows behind. As well, giving discounts when the individual has a full cart with new or not as used items. It is frustrating and unprofessional for people who work for the salvation army to do things like that. I thought Salvation Army was a professional company. We all look for the treasure, but instead everything is given to that person. They do this every week and there needs to be a stop.

My husband is terminally ill, I asked for help was given 2 bags of groceries. Went back to see if I could get a space heater was told I was always asking for free stuff, I did not ask for free, I asked for a cheap one. I asked about clothes

Because money is tight. Was told to leave, yesterday was the last straw asked if they had a mop, fir flooded bathroom. Accidently went in back room (in Sebring Florida) the lady at the front desk said I could. The woman manager screamed at me to get out.

6:00 went in salvation army to eat an prepare for bed. The Chief Officer was there he preceed to tell me the building had security put in 5 yrs ago repeating 3 times. I said I mentioned the screen outside was very disturbed an thought the the drug users might be trying to get in concerned about my safety. On the 3 third time I said ok I understand an went to get me a water as he walked to answer the phone he said "I was talking to you"

My family and I are a family of 6 we applied for rental assistance and was approved now we r getting kicked out of our home my youngest is 2 and our other 3 have severe ad HD and behavior issues. I'm the only one who works and now we are going to be homeless and the representative will not return my calls I will never recommend anyone to ask them for help I'm Waco Texas

Lucy and Regina at Tampa shelter on Florida Ave always yelling at clients and treating us like we animals. I ask a question about address verification form and they both yelled at me and told me to stop asking questions.

I called the Salvation Army in Brookings South Dakota. I have been having great financial hardships with losing my job and working for minimum wages.

I asked for help in getting gas money so I could go to work. I had a medical bill come up and a broken foot.

How was I going to get to work? I need to work to pay my bills and I received no help. This person said she already gave me $160 for a new pair of glasses. Yes, I needed them for me to work and drive. Then I asked her for gas money to go on a job interview, she gave it but was not happy about it.

Now I needed money to get to work because I had to pay the medical bill first. She basically told me she has spent enough money on me. She told me to go to a church and ask for the money.

I thought the Salvation Army was there to help people in need, like me! These life
experiences do happen and the girl at the Brookings Salvation Army made
Me feel like a low life because I need gas money.

What are your guidelines? Why are people being turned down from being helped? Your purpose is to assist people that are in need.

Unhappy in Brookings South Dakota
I smell a rotten egg.

Insulting donors by suggesting that we should reflect upon our "white privilege" is insulting and racist. I will redirect my annual donations to organizations who stick to serving the needy without promoting racism. I will also educate others about this and pray that the Salvation Army will return to the honorable tradition of meeting needs while sharing the Good News of eternal life through our Lord Jesus Christ.

Will never donate to you because of your WOKENESS, DONT YOU KNOW WHEN YOU GO WOKE YOU GO BROKE