The UPS Store
Reviews and Complaints

Do NOT do business with this UPS store. It is the Cheater with fraud ads, and bait and switch traps.

When I rent the mailbox, I clearly told them the mailbox rental is for receive package, and not for mail. The regular mail is able to directly delivery to my home, and I have no necessary to rent the mailbox for them. My mailbox rental is just to get someone to signature the package for me in case I am on working. The UPS store 's young employee and owner agree with my words, and also when I mention the package is too big to be hold by small mailbox, I am told that they will put the package in the floor, and leave a note in the mailbox. When I ask the limitation about the different size mailbox, I am told by young employee that no exactly difference, and just small mailbox's size is too small to hold too much mail, and also I am told by the owner that "Do not worry about that".

The young employee shows me the $25 discount coupon, and I am told by the young employee that I can combine the coupon with 3-month free extension promotion if I subscribes one years' mailbox rental. During the check out process, the UPS store owner appears and he says the price is too cheap if combine two promotions coupon. I point out immediately that it is illegal to refuse their store coupon and their promise. Finally he redeemed the $25 coupon as $15. It is so surprised that store owner negotiates with customer about their store's coupon value. I never to beg anything for him, and I am surprised that their word and they do not show up their respect to customer.

About the coupon, it is highly suggested that the store should send an original copy of the promotion ads to BBB service for investigation purpose, and then the fact will be clear.

The store plays the typical bait and switch tactic: attract the customer with the bait ($25 coupon + 3 months promotion), the break the agreement by some excuses and switch with menace: pay additional $99 to upgrade or lost the incoming mail (since the incoming mail is already on the way and no way to change destination).

Several days later, when I go to UPS store to pickup my holiday gifts, the store owner starts to break the agreement and ask me to upgrade the mailbox by some excuses. To my surprised, my holiday gift is regarded as business item. I tell Ken it is holiday gift and not business item, but Ken roughly shout out that no matter what item it is, the mailbox must be upgrade into business mailbox. Then I ask several times for their formal mail and formal description about the limitation, but they refused to provide related and the business owner (Ken) claims that he will throw my items away or return to sender. As the customer I have rights to know the detail information before and after my purchase, however, Ken refuse to release any information by formal letter about that, and looks like all the rules will rely on her instantly flexible words. Until Dec 24, I still do not get exactly detail information about services. Since he is always give flexible words, and wipe the words out very soon, I can not talk with him by mouth any more.

On Dec.24, 2008, Ken, the UPS Owner blocks my mailbox (#106) without my authorization. It is just 11 days from the 15-months subscription begins.

This UPS store's activity has the significant negative effect on my Christmas shopping, and lots of my friends in this community know her behaviors. We are no longer desire to do business with this dishonest person.

To try nicely resolving the issue I go to the business, however, it is found that the lock in my mailbox is changed and my key does not work since Dec 24, 2009 without my authorization. Also, to my surprise, the business owner does not the refund the fee, and even he abuses the customers with the bad language. I can not believe that this type business activity happens in US.

As my previous words, the business owner issues the bogus advertisement to attract the customer without intention to redeem the coupon. He tries to take advantage the nice customer. I am obviously not happy with their business style, but I am too nice and fall into the trap by his bogus words.

Do not do any business with bad credit business, and he will cheat you again once he cheats you first time.

My girlfriend and I recently rented a mailbox from this UPS Store in Schenectady (Rotterdam), NY in order to receive mail and packages that requires a signature. We also felt it would be more secure than packages being left on our front porch. The location was also convenient since we pass by the location on the way home from work.

The published hours indicate that the store is open until 7pm at night; however, on numerous attempts to pickup packages between 6pm and 7pm, we've found that the store is closed. According to their neighboring stores in the strip mall, staff and manager frequently close "if they are slow". We've inquired about the store being closed, and there is always an excuse about "no coverage" or "sick employee", etc.

On top of this, my girlfriend recently had an UPS prepaid return (tag supplied by the recipient) and took the package to the store. The guy there charged her a $2 drop-off fee -- no doubt pocketing that money. We have also witnessed them charging other customers a fee for dropping off pre-paid items.

We've contacted UPS Store corporate Customer Service via email 3 times, and received no response. Finally, we called them and we're told that complaints are forwarded to the local franchise owner and they have no control over how things are handled in the individual stores.

THIS IS JUST A HORRIBLE HORRIBLE WAY TO DO BUSINESS!

Beware UPS hidden fees. I used the UPS store on Cambie near 18th yesterday. I asked whether they did regular postage. The man said yes, put my large envelop on a non-metered scale and charged me $3.52. The impression was clearly that the 3.52 was based on metering. After paying, he then said, 'everything's fine. we'll put in the mailbox for you.' I thought perhaps it is better I put it in the mailbox and said "I would like to put the envelope in the mailbox." That's when things turned funny. He suddenly looked uncomfortable. The man very hesitantly took my envelop to another scale, one that was metered. It was only then that I noticed that the first scale was not a metered one--it was just part of the game. He stood there a long spell and finally, pressed a button and a postage sticker came out. He handed me back my stamped letter and I proceeded to walk out the store. Then, I noticed that the postage read just over 2 dollars! I went back and asked about this and the man said 'we're not canada post so we charge a service fee for putting postage on letters.'

i got angry and replied that nowhere was this mentioned. 2ndly, i was paying close to double just to have ups put on a stamp. thirdly, I was most angered by the theatre of it all--I would have been none the wiser if I had just let them put it in the mailbox and I wondered how many others have simply left it at that for UPS to drop in the mailbox not knowing that they were charged a huge premium over normal postage. They put on a show that they are like a post office so that no one ever thinks to ask about any fees. Moreover, there is no system for the fees charged it seems to me. I paid nearly double my postage. I demanded my money back and after a spat got it back. Buyer beware on UPS, particularly the one at 3495 Cambie.

Owner/Operator of franchise was rude when I asked him for a small strip of boxing tape.
I tracked my shipment a week later to find that this UPS location held onto my shipment for 5 business days before finally shipping it out.

This was a repair shipment with a RMA that had a limited time span (expiration). This franchised location jeopardized my transactions.
Would never use this location again... UPS should be more careful when monitoring quality control in their franchised locations.

I ask the clerk in the UPS office to box the items that I laid on the counter. Instead the girl filled the box with popcorn and place my items in the box and sealed it with tape. When she brought the b ox out I asked her if it was full, she stated no. I had additional items to be placed in the box. She took the tape off and proceed to say, "I do not want your glass items to be broken." (There were no glass items in the box. The n ext day or today I had additional items to send; again, the girl placed the items in the box along with popcorn. I abruptly asked her to take the popcorn out. I only asked for a box and there were no glass items. The other staff member stated that I did not have to be rude! The other staff member continued on with, you are rude, why do you have to talk so loud, etc. She could not shut up. Of course I will change UP store.

North Carolina UPS Store has an apparent scam wherein they seemingly scam the elderly and disabled. Package was taken to the UPS Store by my wife with instructions to send normal ground. She told the clerk normal ground and the clerk responded "Would you like it to go today?" - or my wife thought! What the clerk asked was Would you like it to go 2 day (2 day air). Instead of paying about 10 dollars turned out to be almost 41 dollars for a package to be delivered on a Sunday - when no is there. Communicated to UPS Customer Service and their first response to me was "Do not expect money back from us - we cannot control what franchises do. Besides, you agreed to pay the amount!"
So, not only is service bad, and UPS Stores complain about UPS Coporate, but at least one store has discovered how to recoup what they believe UPS cheats them out of monetarily. Apparently, these UPS Stores have drawn foreign interest - since everyone I have spoken to within the UPS domain, speaks broken english!

In mid December, my father used the UPS store to mail some valuabe and fragile dishes left by my deceased grandmother. He paid for extra insurance believing they would take care to ship the items. The box was crammed with glass goblets on the bottom and a variety of other items on top. The items were wrapped poorly and fragile was not even written on the outside of the box. Over 1/2 of the goblets were shattered. My father filed a complaint with the store Before Christmas-we heard nothing. He contacted the second time on the 9th of jan and I was told I would be contacted by 1/14 for an investigator to come and inspect package-no one called. Contacted for THIRD time this morning-told someone would call by end of business today-no one called. I want my father to get his money refunded and the insurance returned with no more hassle from this terrible company!

On two occassions we sent personnel to UPS Stores in Florida to send packages to New York. We insisted that these packages be sent the cheapest way possible, which would be UPS Ground. We were told that forms needed to be filled out, and they did not have UPS Ground forms and gave UPS 2nd day air forms. The persons sending the packages are not obviously knowledgeable to shipping charges. We were charged $558.59 for 2nd day air packages being sent vs. $110.58 which would have been charged for ground packages. These packages contained clothing to be donated to a local charity, WE DID NOT NEED THIS PACKAGES TO ARRIVE WITHIN ANY SPECIFIED AMOUNT OF TIME! We feel we are being scammed by the UPS stores. They can send packages UPS ground, but are scamming people into sending them 2nd day air.