Therabody
Reviews and Complaints

I'm getting a bit frustrated with the whole situation. I mean, it's been almost a month and I still haven't received my credit. I understand that technical issues can happen, but come on, it's been a while now.

Aside from that, I do have to say that the Therabody products themselves are pretty amazing. I purchased the Theragun Elite and it has been a game changer for my sore muscles. The different attachments make it easy to target specific areas and the varying speeds allow for a customized massage experience.

The battery life is also impressive, lasting for multiple uses before needing to be charged. The noise level is a bit loud, but it's not a deal breaker for me.

Overall, I would recommend the Therabody products, but just be aware that there may be some issues with customer service. Hopefully, they can get their technical issues sorted out soon.

Therabody is a game changer for anyone who wants to take their muscle recovery to the next level. This device is a must-have for anyone who wants to get rid of those pesky knots that just won't go away. Unlike foam rollers, Therabody can get deep into the muscle tissue to release tension and improve circulation.

I've been using Therabody for a few weeks now and I can already feel a difference in my body. Before, I would use a foam roller to try and get rid of knots, but it never seemed to work as well as I wanted it to. With Therabody, I can target specific areas of my body and really work out the tension.

One of the things I love about Therabody is how easy it is to use. The device is lightweight and easy to hold, so I can use it on my own without any help. The different attachments make it easy to target different areas of my body, from my back to my legs to my arms.

Another great thing about Therabody is how it helps me recover after a workout. I used to get cramps and soreness after a tough workout, but since I started using Therabody, I haven't had any issues. My muscles feel much looser and I don't have to worry about getting cramps or other muscle-related issues.

Overall, I would highly recommend Therabody to anyone who wants to take their muscle recovery to the next level. It's easy to use, effective, and has made a huge difference in how my body feels. If you're looking for a way to get rid of those pesky knots and improve your muscle recovery, Therabody is definitely worth checking out.

Therabody, or theragun.com, has some pretty awesome products that can help you feel better and more relaxed. However, I gotta say, their customer service is not the best. I had some issues with one of their products, and I reached out to them for help. But man, did they ignore me for months! I was trying to get a replacement for a product that was still under warranty, but they just didn't seem to care about my problem.

Honestly, I'm not sure if I would buy anything from them again. Dealing with them was such a hassle, and it made me feel like they didn't really care about their customers. If you're thinking about buying something from Therabody, just be aware that you might have a tough time getting help if you need it.

I bought a Theraface from Therabody website in April as a birthday gift for my daughter. Unfortunately, the address number was changed by the autocorrect feature on their website and the package was delivered to the wrong address. I know I should have checked the confirmation email more carefully, but mistakes happen, right?

When I contacted Therabody customer service to ask for a discount on a replacement, they showed no understanding or sympathy for my situation. They refused to offer me any kind of discount, citing their policy as the reason. I was really disappointed by their lack of empathy and understanding. I mean, come on, it was a mistake on their end too!

I was so frustrated that I didn't even want to order another Theraface for my daughter. It's a shame because I had heard great things about the product and was excited to give it to her as a gift. But now, I'm not sure if I want to support a company that doesn't seem to care about its customers.

Lesson learned: always double-check your address when ordering online. And if you do make a mistake, don't expect any help or understanding from Therabody.

I gotta say, my experience with Therabody was not the best. I ordered the Theragun prime back in October, but when I received my package a week later, it was the Theragun mini instead. I was pretty bummed out about it, so I decided to give their customer service a call on December 1st, 2021. They asked me for some more information like the serial number and order number, which I provided, but I haven't heard back from them since.

I've sent them six emails since then, but all I ever get is the same request for more information and no updates on the situation. It's been 16 days now, and they still haven't resolved anything. I'm pretty frustrated with the whole thing, to be honest. I wouldn't recommend buying anything from Therabody based on my experience.

I mean, I get that mistakes happen, but it's been over two weeks now, and I still don't have the product I paid for. It's not like I'm asking for a refund or anything, I just want the right product. It's a shame because I've heard good things about Therabody's products, but this experience has left a bad taste in my mouth.

Overall, I think Therabody needs to step up their customer service game. It's not enough to just ask for more information and then leave your customers hanging. They need to be more proactive in resolving issues like this. I hope they can learn from this experience and improve their processes in the future.

Therabody's Theragun is a pretty good product, but their customer service is just plain awful! I mean, seriously, they don't even have a phone number to call and the wait time for their online chat is over an hour! I had to wait that long just to return the carrying case that came with my Theragun. And to make matters worse, the website and link to return the case wasn't even working! I tried emailing them, but it's been over 4 days and I still haven't heard back from them.

Finally, when I did get someone on chat, they said they would process my request and that I would hear back from them shortly by email. But when I asked them how long "shortly" meant and how long the request would take, they just disconnected from the chat! Can you believe that?

Honestly, if you're thinking about buying the Theragun, I would recommend trying to purchase it from an actual Therabody storefront. Maybe you'll have better luck with their customer service there. But if you do decide to buy it online, just be prepared for some serious frustration and disappointment.

I was super excited to take advantage of the Black Friday promo on Therabody's website, theragun.com. I placed my order on Sunday, Nov 28th and everything seemed to go smoothly. However, I soon realized that I never received an order number. I was a bit confused and concerned, so I decided to give their customer service a call to inquire about my order. Unfortunately, they couldn't seem to find my order in their system. I was frustrated and worried that I had just wasted my money.

To make matters worse, I checked my credit card statement and saw that there was a pending charge from Therabody. I called their customer service again to try and figure out what was going on, but I felt like I was going in circles. They couldn't seem to give me a straight answer or solution to my problem. I even contacted my credit card company to see if they could drop the pending charge, but they couldn't do anything until it was no longer pending.

I have to say, this whole experience has been a nightmare. I'm really disappointed with the lack of customer service and communication from Therabody. If this is how they treat a potential customer, I can only imagine how they treat their regular customers. Needless to say, I won't be shopping with them again and will be looking for a competitor who values their customers more.

I had a bit of a hiccup with my order on Therabody's website, but the customer service I received from the manager was top-notch. When I first reached out to customer service, I had a bit of trouble getting my issue resolved. However, when I spoke with the supervisor, she was incredibly understanding and apologetic for the previous representative's mistake. She was able to refund the pending charge on my card and even offered to honor the Black Friday promotion that I had missed out on due to the issue.

What really impressed me was that the manager followed up with me after our conversation. She called me and even sent me an email summarizing our discussion. It was clear that she wanted to make sure that I was satisfied with the resolution and that I had a positive experience overall.

I eventually placed a new order and received both my order and the credit for the Black Friday promotion. While I was disappointed with the initial customer service experience, the manager's efforts made up for it. However, I do think that Therabody needs to work on providing consistent customer service across all of their representatives. It would be great if every customer could have the same positive experience that I had with the manager.

This company is not the best! I put in an order on November 30th and I was so excited to get my delivery today! Finally, right? But then I saw that it was being sent to Santa Cruz, California... I live in North Carolina! I checked my order address and it was correct, so I called to complain. Their "customer service" is more like "customer disservice" because I got hung up on by their employees multiple times when they couldn't figure out what was going on. One employee told me I could get a refund, but then I woke up the next day to an email saying I couldn't get a refund until I sent the product back to them. But I never even got the product! I've spent so many hours on hold and waiting for associates to help me, but they keep saying there's nothing they can do and they won't give me a refund. What the heck?! Don't waste your money on this company, go with someone else.