MasseurFinder.com’s earns a 1.4-star rating from 91 reviews, showing that the majority of clients are dissatisfied with massage services.
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No account support
I tried creating an account, and after a few hours it was suspended with no explanation provided. I sent an email asking for more details, and never got a reply. If I violated any of the guidelines, I was not given a warning or a chance to fix the issue, my account was just suspended. Can someone from the company please respond so I can try to fix this?
The complaint has been investigated and resolved to the customer's satisfaction.
Deleted account w/no reason.
I have been a client on the site for many years. No issues or bad reviews.
Suddenly, I received an email stating my account was deactivated and remaining monthly payment will be refunded.
No reason why, no negative reviews. Later I find the new current prices to advertise on the site is double/triple the bucks I paid for gold level. I have called and left messages and sent emails asking why my account was deleted, and NOT ONE REPLY.
Although this is the main gay massage site out there, the bad way they conduct business will catch up to them!
This has dramatically affected my income for what I can only imagine is a cherry picking of therapists on their site.
Not a great way to do business!
Recommendation: Use caution and join at your own risk.
The complaint has been investigated and resolved to the customer's satisfaction.
Stay away from this website
The website is run by thieves with no ethics, moral values or regrets, who never shown the slightest gratitude towards the providers who are literally doing all the work for the owners while paying extremely high fees. Zero support for providers. No customer support. No information about the business can be found online, just mixed addresses, confusing names and fake phone numbers. Just a big money scam orchestrated by a couple of socioPs. One minor mistake and you're on your own. Zero flexibility. As a matter of fact they can decide to shut down one's livelihood for no reason as they stated multiple times. Only an insecure sociop with a severe personality disorder would do that for no reasons, knowing it is a leading source of income for a lot of masseurs. Unfortunately the website is one of the longest running massage directories online, so it's still ranking at the top of google search, driving traffic away from other site. More websites with actually genuine core values, oriented towards provider's experience are catching up now. I really hope this website gets shut down in the near future and whoever runs it can be held accountable for all the wrongdoings.
Recommendation: Look elsewhere
The complaint has been investigated and resolved to the customer's satisfaction.
A total bogus response by masseurfinder! Is that canned response the best you can do? Try addressing the issues - YOUR ISSUES. We, the "advertisers", pay a lofty monthly sum to use this website. Without us you'd be out of business. Remember that the next time you cash your paycheck.
MasseurFinder.com Complaints 88
Signing up
Not really a compliant but I was signing up as a new user and got suspended immediately when I started writing my bio and was told not to create an account anymore. I understand I may have violated something but as a new user without prior knowledge to the website I wish I was given a warning as to a permanent suspension for something I’m not quite sure of?
Desired outcome: I just wish I would be in suspended and given the chance to sign up for the account as I had no real malicious intent to violate the website’s policies.
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Suspension
I just create my account and they suspended right away. I didn't right anything goes against your policies. So disappointed. I was in using this side form 2016-2020 never had any issues. I stopped after de pandemic. Now I decide set my add back and not event got told what is wrong in my add. Ive been proficient in a range of bodywork techniques such a...
Read full review of MasseurFinder.com and 1 commentAdvertisement on Masseurfinder
I made an account, yesterday, on masseurfinder.com. I have known about it for years because I have a twin brother who used to use the account. He for one reason or another, got suspended from it. Anywho, I have given them my ID and did all the verification they asked, and then they proceeded to suspend my account without talking to me. I’m suspicious that they think I may be my brother? Not sure, but it seems weird. I’ve tried contacting them and can’t find any number or anything to reach them.
Desired outcome: Get my account reinstated
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I made an account to promote my massage business. I’ve never used the platform before. I have a twin brother who has used it before in the past. In order to be on the site, they make you verify your identity. You scan in photos of your identity and send a video to confirm identity. I did all of that. My profile got approved. I downloaded some photos for my page. A few hours later, the photos were denied and then my account was suspended. My twin brother had his account suspended awhile back. I think they suspended my account thinking it’s my brother impersonating someone else. I’ve tried to call, email; with no avail. They made a mistake and haven’t had any response. I would like my profile back. I can verify my identity with whatever they need. Just find it super weird/odd that my ID wasn’t enough to verify my identity as a totally different person.
Is MasseurFinder.com Legit?
MasseurFinder.com earns a trustworthiness rating of 82%
Highly reliable. Use their services with confidence, yet trust but verify.
The age of MasseurFinder.com's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.
Masseurfinder.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Masseurfinder.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
We looked up MasseurFinder.com and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
Adult content may be available on masseurfinder.com. It is important to be aware of potential risks and to use caution when accessing or engaging with such content.
However ComplaintsBoard has detected that:
- MasseurFinder.com's complaint resolution process is inadequate and ineffective. The support team lacks customer service skills, training, and resources, resulting in only 9% of 3 complaints being resolved.
- We conducted a search on social media and found several negative reviews related to MasseurFinder.com. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
Account Suspended
I’ve been using this website for over 5 years. I get on there to update pictures every once in a while. Haven’t ever changed the payment method. I use it daily and log in to let customers know when I’m available. All of a sudden, I got an email today (April 6 2024), saying my account was suspended. No reason, no explanation. Like I mentioned, my account hasn’t added or changed anything and it’s been practically the same for 5 years with the expedition of clients adding reviews. And every review has always been approved. Absolutely gutted that they would allow my account to just suspended for no reason.
Desired outcome: I would like them to review my account and make sure it wasn’t a mistake and restore it.
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This sounds like a copy and paste of everything you’ve said to everyone else on here that has complained about the same issue. I have not had multiple “flags” by your security department. I’ve had some photos not be allowed to post because I had a tank top on. You have the right to terminate my account, but you don’t have the right to do it illegally. There was zero communication about anything on my profile being censured or having issues. I am not letting this go. My attorney will be reaching out. I can’t wait to see the names that hide behind a screen and just illegally take down profiles. No effort was made on your company’s behalf to ensure any “mistakes” where made. Which there weren’t because I haven’t touched my profile to make any updates in years. Other than to post a review.
My profile
I made sure to follow every rule on the website and my account was suspended with no reason as to why. Especially since I didn’t break any rules. Would love to get my account back
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Ad suspension
My ad was suspended I believe for a word I used in my description. I didnt think it would go against the policies of the website. I made an honest mistake. I have been on the masseurfinder website for a long time and I am unable to make contact with anyone from the website to explain myself. Id like to get in contact with someone from the website to work it all out.
I highly rely on masseurfinder for my clientele. Please help.
Claimed loss: Clients
Desired outcome: Ad reinstated.
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Oh, now I see WHY my Ad was suspended!
Masseurfinders double/tripled their monthly dues. I was paying 123.99 per month for the gold tier membership. Now it’s 246.99. Wow!
I would have cancelled anyway. What a rip off!
Masseurfinder, karma is real! Peace
Oh, now I see WHY my Ad was suspended!
Masseurfinders double/tripled their monthly dues. I was paying 123.99 per month for the gold tier membership. Now it’s 246.99. Wow!
I would have cancelled anyway. What a rip off!
Masseurfinder, karma is real! Peace
Masseurfinder team, this was my ad… completely professional! I added the word tantric to convey a meditative ambiance that is tranquil and relaxing.
“Located in North **** *****, I offer legitimate high-quality full-body therapeutic massage on a professional table for adult men of all body types in the LGBTQ+ and straight communities.
My availability depends on my primary work schedule. Im not frequently “available now.” I am current on flu, covid booster, and monkey pox vaccinations. Please provide your name when contacting me.
As an experienced masseur, I understand the external stressors that create high-tension areas and soreness in muscles, and joint stiffness. I skillfully manipulate muscle to promote and enhance the healing blood flow muscles require to recover from soreness and fatigue caused by vigorous workouts or work-related physical stress. I use a combination of techniques with the pressure application individualized for each client. These include Swedish, sports, deep tissue massage, some tantric elements, and manual stretching.
I provide a strong, intuitive, personalized massage, creating the healing connection needed between me and my client. I strive to completely soothe your muscles and mind. I assert to establish an energy between me and my client that leaves them feeling rejuvenated and recharged.”
I was not aware of the full meaning of tantric in relation to massage. I practice basic massage. It was my understanding tantric referred to a meditative and tranquil state.
Give me a break Masseurfinder team. My ad text is overall very professional and there is no misleading references. In fact, I constantly received positive feedback from new clients about the professionalism of my ad and how it wasn't misleading in anyway. It was the biggest reason why these clients reached out to me.
I can easily remove tantric from my ad without having an indefinite suspension.
Please reconsider. Thanks.
My ad was extremely professional, especially compared to many other ads on your ad site. I added two words, “tantric elements,” to try to convey a tranquil, meditative, relaxing experience to my massage. I didnt realize the word would be so offensive. After my ad disappeared and got notice of the suspension, I looked further into the word tantric and now I can see how it could go against policy.
It was an honest mistake on my end. However, given the overall professionalism of my ad, I think suspending my ad indefinitely is very extreme. A warning would have sufficed and I could have easily removed the two words.
Ive been a paying customer for years on the site, and it was my ad that provided me such great clientele from the feedback I received from my clients. I never received any kind of feedback in the past about my ad ever being in violation of policy.
Luckily, I have a licensed career in healthcare. Massage is just a hobby of mine I thoroughly enjoy. However, some masseurs solely rely on their ad for their income. People make honest mistakes and for your team to just suspend someone’s ad visibility they have relied on, payed into, and have built a clientele with, well its cruel and deplorable. You are negatively affecting the income of some masseurs. Masseurs on your site deserve second chances when they have supported your company as paying customers.
Shame on you masseurfinder! Shame on you. Especially when at one time your site had sensual and erotic ad sections. I stayed on your site because those sections were removed. I was able to get higher quality clients. Because of one mistake, its been all taken away. In this case, I do believe it is your loss. I immediately got texts and calls after my ad disappeared with concerns of me seizing massage services. Believe me, I will share this experience!
My ad
I had to cancel my bank debit card and get a new one because of nefarious activity. I do not have the new card yet. So I am REALLY annoyed that MasseurFinder tried to bill my card on Saturday for my ad and then cancelled my ad on Monday. 48 hours?! Are you kidding me?! So I tried using my partner's debit card on the same joint account. Denied, because they only accept a card that is in my name. So I checked my Capital One credit card--expired. Then I found out how to get a working virtual card on that account--and I can't use that either because you don't have my correct legal name. You have me as Thomas Ross, which is how I usually call myself as I use my middle name as a use-name, but my full legal name is Wayne Thomas Ross. None of my methods of payment use Thomas Ross. Everything is either Wayne Ross, Wayne T Ross or Wayne Thomas Ross. Please fix this or I can't use your website anymore, which would be a shame as I have been advertising on your site for 17 years now.
Claimed loss: I'm losing business every day my ad isn't up. Possibly hundreds of dollars a day.
Desired outcome: I would like to be able to use my Capital One virtual card to pay my ad fee, since you are unwilling to wait more than a minute and a half for my new checking account debit card to show up. It's under my full, legal name--Wayne Thomas Ross.
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MasseurFinder contacted me the very next day by email to let me know that they have changed my account to my full, legal name, and have gifted me two weeks worth of free ad time to tide me over until my new bank card gets issued. They have even changed my gold membership to an older, grandfathered gold membership fee to reflect how long I have been advertising with them, thus saving me money. MasseurFinder has effectively resolved my issue and did so promptly.
Suspension
I joined the best website for male massage thirteen years ago. And it was until recently the most reputable. However on the 17th of October I was suspended. Why? I had attempted to rectify a misleading word from my profile. The site kept rejecting my attempts and the I received a suspension notice. A phone number was given, which I call often, but it...
Read full review of MasseurFinder.comMassage 90 min
I had massage with this strange guy 150 was charged to me 60 min ...first and foremost he wants to see selfish of me so he wants approve my face to proceed elevator...as soon as I arrive he wants my money right before proceeding to the service repeatedly ask me few times add 100 dollars so he was to be nude doing d massage find it so awkward keep my mouth...
Read full review of MasseurFinder.comAccount suspended
Before a leave on vacation I did a mistake, my intention was just to freeze my account for a few days, I didn't want to close it. To my surprise I saw that I was suspended, I was wondering what I had done wrong, because I follow the rules 100%. As I was unable to recover the account, I created another one, but was suspended also. I am not understanding what happened, I had no intention of violating anything, and I kindly ask that If I can get my page back.
Joelson Fernandes de Paula
joe_depaula@hotmail.com
Comforting Massage by Jacob
UNPROFESSIONALISM AT IT'S BEST! I reached out to Jacob to book a massage via text with the number provided. He was in town for a couple days and figured why not give him a try. Well upon finding out that he does his massages on a bed I declined his services and thanked him for reaching out. It's my personal preference to only get massages on a table- I...
Read full review of MasseurFinder.comMassage therapy/therapist
I reached out to a “Therapist” named Waldo. I sent him a message with a face pic inquiry about his services/availability. He responded and told me not to send anymore. I thought that was odd so I responded “disregard”. He then called me a creep and a [censored]. I was shocked. I responded asking him him why did he call me that? He then told me to “lose his number [censored]”.
Desired outcome: He needs to be removed from the platform
Wasted time - Male massage by Michael
On Sunday June 25th, I contacted Michael requesting to book a one hour massage. He replied within approximately 15 minutes stating his earliest appointment was at 9 PM. Several text messages went back and forth to see if an earlier time could set but he stated he couldn’t. At approximately 730 PM he texted me saying he needed to cancel and asked to reschedule for later in the week. We agreed to meet on Monday the 26th at 730 PM. At 430 PM on Monday, I texted him to confirm our appointment. He replied asking that we change the start time to 820 PM. After several back and forth texts, he promised that the massage would happen and no other changes would occur. I drove to his location and texted him upon arrival. No response. I called him and he didn’t answer. A voicemail was left. He didn’t respond. What a waste of time!
Desired outcome: A reprimand from masseurfinder
A copy of his ad is attached
This is not uncommon for some of these sites. I have had very similar issues. I would recommend seeking those on the site the have more professional photos, or those who say they are actually licensed and/or certified. Additionally, a state-licensed massage therapist will also be more likely to follow workplace hygiene protocols that I have noticed many unlicensed therapist don't follow.
What a classy guy. That’s enough of a turnoff to make me not want to hire him.
Suspended my account because I uploaded a new photo
After years of being with them they suspended and terminated my account just because I kept trying to upload a new photo.
It was a headshot and and photo of me wearing a fully covered shirt
It kept getting declined and was telling me that it violates guidelines ?
I see many male therapist and female therapists that have approved photos of them wearing a less covered shirt ?
It is not right for them to take accounts without valid reasons.
It feels targeted
The complaint has been investigated and resolved to the customer's satisfaction.
My account was cancelled about 10/02//2023. I have not changed anything on my account for over a month. I have been a loyal customer of yours for a long time.
I get most of my clients through your website. I don't know what happened.
I know, understand and abide by all your rules.
My name is Mayram Tagirova
18433 Collins Street unit 111, Tarzana, CA 91356
mtagirova@gmail.com
Desired outcome: Please reinstate my account. Thank you.
Masseurfinder, why do you place the same canned response in every complaint? Do you actually stop and look into the situation?
Masseur Ad Suspended for Unknown Reasons
I’m writing to understand why my account had been suspended. All photos and text had been within guidelines and approved. I had an A rating on my profile based on the Masseurfinder placement scores then one day it simply was suspended. No changes made that I know of to have affected my profile, seems like an arbitrary decision made. I would like to know for what reason this was done and can provide the info for the account to check into it.
Desired outcome: Reinstate account.
What information is needed for you to provide information on my account please?
Male Massage by Marcos
Marcos was short in his texts and rude. He left me waiting for a confirmation on booking. I reached out again, he then said his massage was $300 and assumed I wanted a erotic massage. I showed him his advertising that said $180 and that asked if it was a regular massage. I also asked about the 20% discount he offered on this profile for Mondays. Then tried to spin a discount on the $300 that was still higher. I sent a photo of his page, s which made him more rude and impatient. How the hell is someone suppose to want a guy like that to touch you? Don’t trust him. He is not a honest man.
Desired outcome: Awareness
I met him once. He smelled like he hadn’t showered in a month. I turned around and walked out the door!
Marcos is a money [censored] and that’s it. This is a classic example of the lion striking at an opportunity. He obviously doesn’t care about you. Shame on him for putting greed above all else and shame on you for allowing the situation.
Outrageous! Marcos must be smoking some really good weed to think he’s worth $300. I wouldn’t pay him $30 for the poor-quality massage he offers. I wish the powers to be at masseurfinder would ban this clown.
Wow. I had the same experience with him about three weeks ago. I ended up blocking his texts because of the continued profanity. Thank you for sharing.
I was a massage advertiser for years
I have been on this site for almost a decade if not more. I have not done anything that goes against their guidelines to just be banned and suspended. I simply would ask why the traffic was a little slower at times and if it was because of the search ranking. I have tried to reach anyone I can. I don’t see how this is a reason to ban someone. Seems very wrong and as if they won’t take any sort of critique or question.
Desired outcome: I would like to be able to advertise as usual on a site I have given tons of my money to
they remove your account and don't even refund $375! crazy. I've been using a new site called FindMasseurs.com so far so good and the fee is 49 bucks only
they removed my account for no reason a year ago too, no customer support, no refund. I found a new website FindMasseurs.com so far so good
They suspended me for no reason
I’ve been advertising for almost a decade. It seems like someone took over the site since they raised the prices a lot and don’t ever have a support system. It’s outrageous that I see tons of complaints just like mine. I don’t get how nobody seems to stop them. I wish someone would start a new site and show them who’s boss. It’s horrible business and karma to do this to people and their sole incomes.
Desired outcome: Take it with as much people to the better business bureaus and have them change their ways or shut down
The complaint has been investigated and resolved to the customer's satisfaction.
So you can just ban people that have given your company tons of business and money for a decade simple for asking a question about something? This seems so far fetched and very communist mentality.
My account was removed by mistake
I was advertising on masseurfinder since 2015. Was a happy loyal customer and NEVER ever violated any rules and terms. In June 2022 they removed my account, of course no explanations besides that they can do ghat whenever they want etc etc.
I’m still wondering, what so terrible did I do that they removed me from the website? This is insane because I had all professional photos, never ever posted any text, that THEY personally didn’t approve, I never copied anything from others (other guys were copying MY text and the website didn’t remove them, but they removed ME). Where is a justice? I had no complaints from customers, because they didn’t exist nor anyone could’ve posted anything on the website. I saw that they carefully decide what account to remove and what for. This is NOT fair to remove me, it was my main source of income, and I am 1000000% sure that I didn’t violate anything. I am totally aware of all the rules so why would I “kill the cow that brings milk?” I would like to see if this company is fair to its loyal customers because I am 1000% not violated anything and they simply kicked me out. Maybe because someone who’s name in NYC was Scott and who totally copied my text profile and you guys decided it was me copying him?
Anyway all I ask is a justice. I love the website and want to get back. I want to get in touch with company representatives and show to everyone that this is a fair honest business.
I was advertised as Alex in New York
Email [protected]@gmail.com
Desired outcome: I want my account back because I am not guilty!
I recommend Personal Touch. Great to advertise and not too much hassle.
Help me please
My masseur account removed
Masseurfinder.com removed my account after advertising with them for 5.5 years. I'm very upset as this is my main source of income. I don't even know a way to get in touch with them to give my side of things and reconcile. I received a text complaint from a disgruntled client that he felt discriminated and then complained I looked older in person than my pictures (which are my real recent pics actually). I got the email an hour later that my account was removed. I can't help but wonder if he had contacted the website with his bogus complaint.
pizh.[protected]@gmail.com
The complaint has been investigated and resolved to the customer's satisfaction.
Masseurfinder never sent any warnings that I posted something wrong or violated the terms. Everywhere in the world anyone gets warnings about doing something wrong. If you guys approved photos and info text (which are only 2 things that we can do on the website) that means YOU guys are totally OK with what advertisers posted. So how can you suspend the account if YOU approved everything?! It doesn’t make any sense. Maybe there’s a problem with your software?! Otherwise I don’t see ANY reason for being suspended!
About MasseurFinder.com
Masseurfinder is a site that helps massage aficionados find the perfect massage pro, and helps massage advertisers establish a strong presence in the LGBT+ community. A safe space where clients are affirmatively welcomed with open arms regardless of sexual or gender identity.
Yes, MasseurFinder.com is a legitimate website that connects users with professional massage therapists.
MasseurFinder.com relies on therapists' professional credentials and user reviews, but the exact vetting process may not be publicly disclosed.
MasseurFinder.com serves as a platform where users can find and book appointments with professional massage therapists based on their specific needs and preferences.
MasseurFinder.com implements standard security measures to protect your personal and financial information. However, always make sure you're on their official site before entering any sensitive information.
Yes, MasseurFinder.com offers customer service to assist with any concerns or questions related to their platform and services.
MasseurFinder.com collects reviews from users who have booked and availed services through their platform, which adds to the credibility of the feedback.
MasseurFinder.com facilitates the booking of appointments with massage therapists. Any additional fees would likely depend on the individual policies of the therapists rather than the platform itself.
Refund policies may vary depending on the individual therapists booked through MasseurFinder.com. It's best to clarify this with the chosen professional before booking.
You can contact MasseurFinder.com's customer service if you encounter any issues with a therapist booked through their platform.
MasseurFinder.com relies on therapists' professional credentials and user reviews. However, the extent of verification for each therapist's profile may vary.
Yes, MasseurFinder.com lists therapists who specialize in various types of massage, allowing users to find a professional who suits their specific needs.
MasseurFinder.com addresses customer complaints through its customer service team. They strive to resolve any issues to ensure user satisfaction.
The required information may vary, but typically, you'll need to provide your contact information and preferred appointment details.
While MasseurFinder.com hosts profiles of various therapists, the quality and reliability of services largely depend on the individual therapists. Always review user feedback and therapist credentials before making a decision.
Overview of MasseurFinder.com complaint handling
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MasseurFinder.com Contacts
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MasseurFinder.com phone numbers+1 (915) 302-7722+1 (915) 302-7722Click up if you have successfully reached MasseurFinder.com by calling +1 (915) 302-7722 phone number 27 27 users reported that they have successfully reached MasseurFinder.com by calling +1 (915) 302-7722 phone number Click down if you have unsuccessfully reached MasseurFinder.com by calling +1 (915) 302-7722 phone number 35 35 users reported that they have UNsuccessfully reached MasseurFinder.com by calling +1 (915) 302-7722 phone number
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MasseurFinder.com emailsnotices@masseurfinder.com100%Confidence score: 100%Support
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MasseurFinder.com address427 N. Tatnall St., Wilmington, Delaware, 19801, United States
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MasseurFinder.com social media
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Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreDec 17, 2024
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