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MasseurFinder.com Complaints 88

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1:37 pm EST
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MasseurFinder.com Ad suspended for unknown reasons

I recently had my ad suspended after I made some minor adjustments to my profile text. I'm assume some AI device picked up on something that was deemed inappropiate but I assure you nothing was. I do not think an actual person looked at it. The changes I made were suggestions the site gave me such as trying to sound more welcoming and inclusive - so that is what I did.

I do not think it's fair to remove an account without a proper review of the matter or at least to give me the chance to modify whatever it is I need to modify (if that be the reason for the suspension).

I would like a chance to have my account reinstated. I was happy with all the client that I was getting from the site and my clients really enjoyed my professional services.

Is there anything I can do?

Desired outcome: account reinstated

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OAs
US
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Feb 07, 2023 8:44 am EST

Hello Masseurfinder representative!

Great that you shared this information. I believe Your software picked my profile because of absolutely identical text in the profile, which was copipasted by someone else from MY profile. Otherwise I see no other violations because I was very loyal happy customer of your company since 2015. Is there any fair solution to this case?

Also I tried to create a profile on massagefinder.com which I believe is your second website. Your software or your employees kicked me out in less than 24 hours which is totally ridiculous. What did I violate there? Absolutely NOTHING. I tried to test it and prove that you guys or your software is not functioning correctly. My ad was 100% professional with professional photos. So what did I violate?

I want justice and my rights were violated! I want my account back because I love that website and was a happy customer that never did anything wrong!

olinchukandrii@gmail.com

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3:45 pm EST
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MasseurFinder.com His account should be suspended.

On Nov 25th, I was attempting to contact a masseuse (Ben -https://www.masseurfinder.com/massage/atlanta/) to request massage availability, and he responded that he was unsure about the day/time I was requesting. At this point, he asked me to “send nudes” with the understanding this would influence his availability. I was asking for a legitimate massage, and, at this point, I knew that he was NOT offering that, but something more like a hook-up. Admittedly, I was pissed, thank him for his time, and texted a smart remark. He then threatened to “blacklist” me.

I’ve used the services in the site before, but I have never had anyone ask me for nudes as a condition for booking.

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3:24 pm EDT
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MasseurFinder.com Paying more for ad space than other masseurs, featured lower in search engine listing due to inconsistant moderation of profile

I pay $375 a month for an ad space on MasseurFinder. This rate for ad space is NOT equal across all customers, as other customers pay only $300 a month. What's more, my ads are down placed in search engines, placing me below other masseurs in my area who pay the cheaper rate. I am told through automated messages that I am placed lower in search engines because of a grade that I am given for use of my profile. After uploading new professional photos I had taken, my current rating stands at C+. The reason for this rating states that my MasseurFinder profile pictures, which show me in various solid color, collared professional shirts that I perform my massages in, do not qualify as professional attire adequate to perform massages in. What's more I am told that my pictures "may be taken by a $12 tripod with help of a friend." This is ludicrous advice as I have paid a hefty $400 for professional photos from a magazine photographer. I have done some investigating and found that these other masseurs that pay a cheaper monthly fee to MasseurFinder admitted to me that they take selfies with their phone and are given A+ reviews and higher listings. This is unacceptable. On top of that I see other masseurs with sleeveless shirts in pictures that are obviously selfies that are placed in higher listing than me. If these matters are not addressed fairly and adequately I will need to make this matter public and publicly disclose all aspects of business that are dealt through MasseurFinder.

Desired outcome: Lower monthly fee or guaranteed higher listing on photos than those who pay less for the same service; an appropriate and fair moderation of photos be used with a through line across all masseurs on the site.

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ZenDude
Los Angeles, US
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Dec 05, 2023 2:28 am EST

The therapists paying less than you have been with MF for years…without interruptions in their subscription. The advertising rate you start paying when signing up remains the same forever, as long as you consistently advertise on their site each month with no breaks.

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11:06 am EDT

MasseurFinder.com My account is suspended

Hi. I’ve been advertising my services on masseurfinder.com for almost 7 years. NO violations, no issues, no complaints at all. And one day my account was being suspended. For absolutely no reason. I see that I am not the only person who has been kicked off the website. This is absolutely ridiculous and unfair. Even at “real” job we got to know the reason.

Account was removed on June 7 2022

Desired outcome: I would like to get my account back. And I would like to know why did they do that to me

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Suzane Marinho
US
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Mar 21, 2023 6:32 pm EDT
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It happened to me last Friday

No reason

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6:19 pm EDT

MasseurFinder.com Escort and no massage

This guy is offering sex when you are in his studio and ask you for more money. He send expiring pictures in WhatsApp naked and expiring conversations. I felt so weird because I was looking for a real massage. That was not nice.

Alejandro Vanega in Fort Lauderdale.

+[protected]

I met him on grindr, he’s there with an emoji of the hands 🙌. I asked him if he does massage and he told me yes. I told him show me a link that show me you are a real masseur, and he sent me the link of masseurfinder. I saw he was real, he was weird using other number +[protected]

He send expiring naked picture. And after the massage like escort he blocked me from grindr and I couldn’t report him.

That was last Saturday 11 pm. Everything he text he deleted. That’s why he uses grindr and WhatsApp. That was my experience.

Desired outcome: I want suspend his account, that was not nice. If I would like a escort I go to the website of them.

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2:54 pm EDT
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MasseurFinder.com Account has been scammed

My account was cancelled about 8/16/2022. I have not changed anything on my account for over a year. I have been a loyal customer of yours for many years.

I get most of my clients through your website. I don't know what happened.

I know, understand and abide by all your rules.

My name is John Weninger

2700 South Oakland Forest Drive, Apt 103

Oakland Park, FL 33309

[protected]

[protected]@gmail.com

Desired outcome: Please reinstate my account. Thank you.

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3:18 pm EDT
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MasseurFinder.com My advertisement on Masseurfinder.com

To Whom it May Concern,

I went to check my account to update my specials as I do pretty regularly and have done for a few years now. Though I am thinking to close the account very soon as I do other work as well and the income from Masseurfinder.com may not be worth the cost for me. I have not fully made the decision just yet. When I got online and tried to login to my account I got this message:

Your request has been blocked. Please disconnect from any proxy or cloaking services such as TOR.

I really don't know what this means and I have not knowingly signed up for any "proxy or cloaking services" and don't know what they are and I have no idea what TOR is. I also am searching for a way to reach the management, preferably by telephone, but found nothing.

I hope I will hear back from someone at Masseurfinder.com and that this block is removed immediately or clear directions for what I need to do to correct this are given.

Thank you,

Richard

Desired outcome: Remove the block from me accessing my account or explain what I (most likely) need to do in the situation you're mentioning for which I do not comprehend.

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Jameson Dwayne (Luxury Masseur)
US
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Nov 25, 2023 10:15 pm EST
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It's not a reflection on you. They removed you deliberately to provoke a reaction, likely seeking to boost their search engine rankings through heightened engagement by highlighting their URL.

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12:28 pm EDT
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The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I booked a massage with Jarred McDonald (Therapeutic Touch) phone #[protected]. Upon arriving to inside the room - there were trash bags full of what I can imagine were dirty sheet! He asked me how long and type of massage that I wanted and ask me to get not he table while he went to "wash his hands" 10 minutes later he comes in for the massage and about...

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8:55 pm EDT

MasseurFinder.com I got a massage by someone who stole my money

This masseuse said is was 200 for a hour did not give me a good massage and also stole my 60 dollars Bcs I give him 260 for 90min and he told me to get out after 45 told me I would regret it if I didn’t get out and made me feel unsafe also was offering Alcohol and I do not believe he has a liquor license to be offering that as a service to pay for.

Desired outcome: My money returned

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1:56 pm EDT

MasseurFinder.com Account suspended for no reason

I had an account on massage finder for 1 yr and I tried to update my post and ended up getting suspended for no reason and can no.longer post in anyway shape or form.

This is my primary means of making income. My plan is to take this to court if it is not resolved.

I have a competitor sabatoging my business because I have gained all.of her clientele. I also had a payment made twice and without refunds

Thank you so much.

Desired outcome: Please allow.me to repost once again on to the site and refunded money spent on the ad

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5:05 am EDT
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MasseurFinder.com male masseur registration

Hi guys

I am 63 years old masseur, the most of my customers were happy with my massage, I think.

When I began my carrier several in 2013

I made some mistakes when I was advertising on your site, I cant remember or not sure now.

If you please let me again registration with your site I would be very thankful.

After my divorce I would need secure some money to solve my accommodation problem

Regards miroslav knorovsky

Desired outcome: enable my registration with your site

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1:23 pm EDT

MasseurFinder.com Advertising platform

I sign up everywhere about unreasonable suspension. It ruins business, it ruins life. My life was impacted dramatically when when they suspended my account. I don’t find explanations except that it was a random choice. My compliance with policies was high, always responsive to the adjustments to present myself properly with respect to the platform.

Desired outcome: Bring the management accountable and explain such a rude and inappropriate behavior. I used to pay taxes out of that business!

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5:07 pm EDT
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MasseurFinder.com Deleted account

I am a qualified masseur and have used the services of masseurfinder.com for a long period (exact date unknown).

A recent client of mine wrote a glowing review. In April, I posted it (I am allowed 1 every quarter) and when I hit submit, I was prompted to 'change errors'. I re-read the post and saw where they might have found issue and so I adjusted the post. Once again, I hit submit and again, I was prompted to 'change errors'. So I did and submitted again.

Without notice (which I usually get), I noticed that the revised review had been published and listed as NEW REVIEW.

This morning at 9:42. I received this message on my email account.

Dear Kenneth,

Your account on Masseurfinder.com has been suspended. Our agreements with you allow us to suspend an account at any time for any reason, including for violations of our guidelines and policies.

If you signed up today, you may still have a pending authorization your credit card, but this is NOT a charge. It will disappear from your card's online activity within 1-3 business days. Unfortunately, we have no ability to remove pending authorizations. Please contact your card issuer for more information.

Please note that you will no longer be able to log in to the site. Do not attempt to create a new account.

Respectfully,

Masseurfinder.com

This is the most ridiculous business practice.

If I "violated their guidelines and policies," why did they approve and post the reference? I didn't approve it - they did. I didn't post it - they did. I assure you that there was NOTHING lurid in that reference. I will not tolerate any lurid nonsense of any kind in my practice.

That said, this is also my ONLY form of income. I have no other. So theoretically, without any warning other that two requests to revise a review someone wrote about my services, they have put me out of business.

I have run an honorable and respectable business and if you're unable to assist me contacting them and having my account reinstated (and if they as they do claim that my latest post has violated their terms and conditions, they can delete it as I suggested - but there is no response to me at all), I will chase after them in the court system.

This is absolute nonsense. If I were running an underground operation, I would NOT be taking action as I am by contacting you for your help.

Please let me know if you are able to assist.

Many kind thanks,

Kenneth R. Vásquez Laya

Desired outcome: I want my account which is in not good but exceptional standing reinstated so that my business can operate again. I have NO alternate means of income available at this time.

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2:37 am EST

MasseurFinder.com Canceling my membership without a reasonable explanation.

My account was canceled, with no reasons given, just a simple meaningless email stating their decision.
My profile was graded A+,
And then I moved one of my last photos to be the main one, and then it was cancelled.
I am still wondering which violation I committed, because I reviewed it few times and there was no improper language, photos/images were descent (not taken by a professional but descent), specials and overall, it was graded A+.
I am still wondering what happened and how could I or at least someone else don't go through what I am going through.
This is my only income resource and it makes me feel anxious that I don't have a job anymore., and the facts that I was literally "terminated" with no explanation. This is alarming, its traumatizing.
I'm really hoping they can reach out.
[protected]@hotmail.com

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6:16 pm EST
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MasseurFinder.com Masseurfinder website

This site is a sex trafficking site that hides behind the MASSAGE category as BEN the webmaster has forced me as a masseur to submit photos of myself shirtless & a video disclosing my sexual orientation. If you are not willing to have sex with clients for money he will not let you advertise on his site. I have been advertise as a masseur since 2003 & on this site since 2004 when it first started & was desperate for masseurs as they only had around 10 masseurs at the time. Now that they have done well & Ben has had endless escorts pretending to be masseurs pay over $200 a month as I did, he is now being the Harvey Weinstein of massage sites & has stollen money from masseurs posting their ads paying $200 then suspends their ads without notice & doesn't refund the money as he did with me cause I refused to submit nude photos of me to him or have sex with longtime members of his site for money. This site needs to be investigated & shut down

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12:04 pm EDT
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MasseurFinder.com Massage Service

My name is Titus Johnson. Today 10/23/21 Massuerfinder.com suspended my account indefinitely without a reason. I would like to be reinstated. I'm willing to comply with all the rules and regulations. Please help me find out why I've been terminated and to get my suspension lifted.

I submitted the email they sent me. My email and # is listed below. Thank you for your help.

[protected]@gmail.com

[protected]

Desired outcome: To have my suspension lifted and to have access to the site again.

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9:02 pm EDT

MasseurFinder.com Removed from masseurfinder.com for no reason

9/4/2021

My name is Mickey Weicksel. I live and work in The greater Philadelphia Area (Ridley Park, PA 19078 to be specific) I go by [protected]@gmail.com on MasseurFinder.com

About three weeks, ago for no specific reason, like so many other Masseurs, I was Cut/Removed from MasseurFinder.com with No explaination at all. Also, like several other Masseurs I've spoken to, MasseurFinder.com was our Main Source of income from New Clients.

This has cost Me $2, 000 already, about $500-$700 a week. I am very upset. There has to be a way to resolve this. Whatever happened, I am certain there is a way to correct it. If I made some kind of a mistake there HAS TO BE a Means For Redemption, Otherwise there is No Hope For ANY OF US!

Please help Me understand and get back on MasseurFinder.com

Other than this Event, being removed from MasseurFinder.com, I LOVE MasseurFinder.com amd have told everyone about how great it is.

Thank You,
Hope to here from you soon
Mickey Weicksel
[protected]@gmail.com
[protected]

Desired outcome: Get back on MasseurFinder.com ASAP

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Franz95
Bedford, US
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Jan 06, 2022 9:39 pm EST
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Hey, I'm just curious... Is this issue resolved now? Did they recover your account or is it still suspended?

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8:17 pm EDT

MasseurFinder.com Massage

The therapist had no experience. He went thru my bag to take items. Thankfully he only took some change that I had. He tried to charge me for 90 minutes when he only did 60 minutes. When I only paid him for the 1 hr, he yelled and complained about it. I also did not ask for a happy ending, but he decided he wanted to sexually assault me. I was also told the massage was going to be on a table, but it ended up being on a bed. I also asked about the 10% off on Wednesdays that was on his post. And he got pissy about that. So then he told me to leave. Later I found out he took my face mask. So I had issues trying to get into a restaurant, and also on the DC metro. He needs to be removed from the site, and sued.

Desired outcome: My $110.00 back

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2:45 pm EDT

MasseurFinder.com Scammer in scottsdale “blake” +[protected]

I reached out to "Blake" via the "text" Function on massuerfinder.com, staying in Scottsdale at a Luxury Resort, Blake's response initially was kind and willing to book a massage. Later, I received a text to confirm AGAIN, to guarantee I was not scamming him. Then he said his Car was in an accident, could I send him an Uber. I purchased a $25 Uber GC and send it to the email address he provide. I contacted the CC company and Uber to complain of this scam. Next is channel 3 news "on your side" - AFTER I CALLED him out on his scam and that I would reporting to him, he told me he would return my $25. Never happened! DON'T get scammed by this guy!

Desired outcome: REMOVE THIS SCAMMER FROM YOUR WEBSITE!

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JERS2021
US
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Nov 27, 2021 1:12 pm EST

7 of 7

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JERS2021
US
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Nov 27, 2021 1:12 pm EST

6 of 7

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JERS2021
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Nov 27, 2021 1:12 pm EST

5 0f 7

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JERS2021
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4 of 7

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JERS2021
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3 Text of 7

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2 Text of 7

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1st Text of 7

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JERS2021
US
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Nov 27, 2021 1:09 pm EST

This Massage Therapist has some MAJOR issues. See my text thread from him. He needs to be reported to the board of massage.

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6:27 pm EDT
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MasseurFinder.com Booked massages being cancelled by the masseurs

I've had problems with two masseurs I've booked with on this site. The first one was Pablo in Denver who was excellent, but late on two occasions. The last time I booked with him he wrote to me two hours before the scheduled massage to cancel it.
And today I had a massage booked with Nando in San Francisco. He also cancelled two hours before the scheduled time. I would never do that from my side unless it was an emergency. This is very poor business practice; I'd like to know why they advertise their service if they don't want to provide it.

Desired outcome: Response from the company

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About MasseurFinder.com

Screenshot MasseurFinder.com
Masseurfinder is a directory of LGBT-friendly massage therapists and body workers in the United States and beyond.

Masseurfinder is a site that helps massage aficionados find the perfect massage pro, and helps massage advertisers establish a strong presence in the LGBT+ community. A safe space where clients are affirmatively welcomed with open arms regardless of sexual or gender identity.
Frequently asked questions (FAQ) about MasseurFinder.com customer service
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Is MasseurFinder.com a legitimate website?

Yes, MasseurFinder.com is a legitimate website that connects users with professional massage therapists.

How does MasseurFinder.com vet the therapists listed on their site?

MasseurFinder.com relies on therapists' professional credentials and user reviews, but the exact vetting process may not be publicly disclosed.

What services does MasseurFinder.com offer?

MasseurFinder.com serves as a platform where users can find and book appointments with professional massage therapists based on their specific needs and preferences.

Is it safe to use my credit card on MasseurFinder.com?

MasseurFinder.com implements standard security measures to protect your personal and financial information. However, always make sure you're on their official site before entering any sensitive information.

Does MasseurFinder.com have customer service?

Yes, MasseurFinder.com offers customer service to assist with any concerns or questions related to their platform and services.

How do I know the reviews on MasseurFinder.com are real?

MasseurFinder.com collects reviews from users who have booked and availed services through their platform, which adds to the credibility of the feedback.

Are there hidden fees on MasseurFinder.com?

MasseurFinder.com facilitates the booking of appointments with massage therapists. Any additional fees would likely depend on the individual policies of the therapists rather than the platform itself.

Does MasseurFinder.com have a refund policy?

Refund policies may vary depending on the individual therapists booked through MasseurFinder.com. It's best to clarify this with the chosen professional before booking.

How do I report a problem with a therapist I found on MasseurFinder.com?

You can contact MasseurFinder.com's customer service if you encounter any issues with a therapist booked through their platform.

Are the profiles on MasseurFinder.com verified?

MasseurFinder.com relies on therapists' professional credentials and user reviews. However, the extent of verification for each therapist's profile may vary.

Can I find therapists for specific types of massage on MasseurFinder.com?

Yes, MasseurFinder.com lists therapists who specialize in various types of massage, allowing users to find a professional who suits their specific needs.

How does MasseurFinder.com handle customer complaints?

MasseurFinder.com addresses customer complaints through its customer service team. They strive to resolve any issues to ensure user satisfaction.

What kind of information do I need to book a therapist on MasseurFinder.com?

The required information may vary, but typically, you'll need to provide your contact information and preferred appointment details.

Can I trust the therapists found on MasseurFinder.com?

While MasseurFinder.com hosts profiles of various therapists, the quality and reliability of services largely depend on the individual therapists. Always review user feedback and therapist credentials before making a decision.

Overview of MasseurFinder.com complaint handling

MasseurFinder.com reviews first appeared on Complaints Board on Aug 21, 2018. The latest review Signing up was posted on Dec 17, 2024. The latest complaint No account support was resolved on Jan 19, 2024. MasseurFinder.com has an average consumer rating of 1 stars from 91 reviews. MasseurFinder.com has resolved 8 complaints.
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  1. MasseurFinder.com Contacts

  2. MasseurFinder.com phone numbers
    +1 (915) 302-7722
    +1 (915) 302-7722
    Click up if you have successfully reached MasseurFinder.com by calling +1 (915) 302-7722 phone number 27 27 users reported that they have successfully reached MasseurFinder.com by calling +1 (915) 302-7722 phone number Click down if you have unsuccessfully reached MasseurFinder.com by calling +1 (915) 302-7722 phone number 35 35 users reported that they have UNsuccessfully reached MasseurFinder.com by calling +1 (915) 302-7722 phone number
  3. MasseurFinder.com emails
  4. MasseurFinder.com address
    427 N. Tatnall St., Wilmington, Delaware, 19801, United States
  5. MasseurFinder.com social media
  6. Stan
    Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Dec 17, 2024
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MasseurFinder.com is ranked 1 among 19 companies in the Massage Therapy category

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