thredUP
Reviews and Complaints

tracking number 4209511292748927005079000001222383
order number Order #[protected]

My package was never delivered. I was supposed to receive it on 4/21. It says no access to delivery location, which doesn't make sense because it says it was delivered at 4 PM and there is always access to the building until 7 PM without doorman, then after that there's always someone at the desk. I need to know where my package is and when I will receive it.

My package came in two deliveries and my other delivery came fine. So there should not have been a problem with this one. I want to return some things from it, but I do not want to pay for shipping twice for two different packages, so I'm expecting this package soon.

I bought items from thredup some of the dresses did not fit i sent them back immediately. I should have received my refund back to my account by now. I am super pist i cant get any one on the phone. None of the numbers work other than giving you their web sites and then hanging up on you, the email address does not work. It states it is not a working email that can accept and receive emails. How can any company run a buisness with no customer service and no working numbers ect. This should be an illegal practice. Now who do i contact to receive my money back since they received the goods back.

Thredup sounds like an ideal place to buy used clothes online at a cheap price: but be careful! You may end up spending more money than you intend! My sister and I both ordered huge boxes of clothing from the website, spending around two hundred to three hundred dollars on each box. We spent some time deciding which clothes to keep and which to return. When we went to return the clothes that didn't fit for a refund, we found that we were too late: Thredup wouldn't receive our returns. We were supposed to return them days ago. We never received any email or any notification telling us the deadline, only after some searching did I find it in the fine print. I tried to contact customer service to see if I could still return the clothes for a refund, but all I got was an automated answering machine and no answer to my message. My emails were never answered. I would definitely never recommend this scam of a website!

I've been receiving emails for weeks notifying me that I must reclaim my items that didn't sell. I have done so, multiple times, but keep receiving emails. This morning the email notified me that I have twenty four hours left to reclaim my items. What the heck? I have a navy blue Skies Are Blue dress with you in a women's large that I'd like returned. It would be nice if you did so. Also please let me know how long it will take for your company to mail said item to me.

Thank you.
Cathy Riccie [protected]
660 Princeton Avenue
Brick, NJ 08725

I bought three pairs of shoes on thredUP and tried them all on when they arrived. One pair of shoes fit and I promptly boxed up and returned the other two. I never wore them out of the house. I received a refund for the less expensive shoes I returned, but not the more expensive shoes which were in the exact same box. I have repeatedly contacted their "customer service" via the thredUP app and have gotten no response. So now I am out the money I paid and I don't even have the shoes! I feel super ripped off!

I sent in a clean out bag on March 1, 2018. When I checked the tracking on it last week, it said still in transit. When I checked it today, it said, error, not found. I have sent them two customer service inquiries and have heard nothing. Honestly, I didn't expect to get much for my items, even though the retail value of the whole bag was well over $500. I was just looking to have some fun and maybe trade it for a shirt or two. I could have outfitted a mother and toddler for a year with the stuff they seem to have stolen.

I am happy with the customer service I've had over the past few years. My question is how do you replace a missing payment/gift card? I received my card, but somehow I lost it during a recent move. Can you provide me with the card company and how to get a replacement and.
The only "complaint" I would have is easier access to your customer service. They have always been nice and helpful in the past, hope that hasn't changed. And wish I could get more return on my bag, but you sell so cheaply, it's understable. And a I do make a few bucks, so all good.

I sent large bags to this company in November and December. I expected a delay in processing because of the holiday. What I did NOT expect was for them to list the cheapest items and not list or even acknowledge the black Chanel pumps or grey Cole Haan handbag or the Brighton wallet and other higher priced items I sent. Where are my items? They won't respond or provide any way to file a report. This is thievery and criminal.

For the last 4 days I have been trying to get ahold of customer service at thredup. I've spent about $200 as a first-time customer two out of three of my packages arrive on time one. However one did not even leave the facility, I'm missing a pair of jeans out of one of the packages that did arrive. I've tried to get ahold of thredup through messaging, emails and I've just called and left a message no one has replied to me. Now when I try to login my account it says my password is wrong now and I'm not allowed to reset my password either which I thought was strange. I sent a message saying, I'll be complaining to BBB, YELP, and many others to express how unhappy and unsatisfied I was a customer and still no reply. I can't log into my account now.

I sent them a huge bag of clothes in a very good condition, chose the best of the best, something I would continue wearing, but I wanted to buy new clothes, so that's why I decided to get rid of "old" things because most of them I wore once and twice.
But the ThredUp thought that paying money for my clothes is not necessary.
It's been 2 months and there's still nothing from them.

I sent in a like new Gucci bag in pristine condition taking great care to package it well to ship within the black Luxe bag. A month went by, heard nothing. I contacted them as I was wondering why the transaction was taking so long. Told me they were shipping it back due to a small hole. Immediately concerned I started questioning this as it had no hole when I sent it to them. Next message from customer service stated there was indeed a hole, but the bag was Marc Jacobs. Now a huge concern, I did not send them a Marc Jacobs bag. I asked for a return shipping label to send it back to them as it was not mine. They then admit my bag is "lost" and there is a slim chance of them finding it but they would reimburse me. To date, several emails have gone unanswered, I have asked for a phone number to speak to a real person, nothing. Have not been compensated for the lost bag, no bag returned, no answers to my emails - this is completely unacceptable as is the fact they ignore requests to respond and are unwillingly to assist with something that was solely their responsibility.

It's a scam!
I decided to share my clothes with someone who would really enjoy it and to refresh my wardrobe at the same time. So I sent two bags of great clothes (I'm not overrating) of a great quality to them. Looking at the clothes it's impossible to say it was worn. And honestly speaking, I would never send anything terrible, I'd be just embarrassed.
However, the ThredUp paid nothing to me for no reason. So my wonderful clothes were just stolen.
I am writing here because I can't get in touch with them.
Please, be careful. It's scammers!

Their website is terrible and buggy. It's not profitable for anyone. Neither for sellers not for buyers. Their system is often down and it may lead to different bad situations for everyone. Their "sales" are fake, most of the items are often out of stock and I suppose their quality is small from the start. Trying to contact them is not worth it. They won't help you.
So stay away from them, folks!

I sent them a huge bag with over 35 items. Some clothes were never used and even had tags. 25 items were accepted and I was credited about $20! So they actually gave me cents and then they were selling my things for higher prices! I got less than a dollar for each item. Absolutely ridiculous. And also I never received back the items they did not accept. I'm totally disgusted with Thredup! I tried to contact them many times but never received a response.

I sent them two bags of clothing and everything I sent was in good condition, no tears, no stains and on their approved brand list. Before sending the clothes I checked their approved brand list very carefully. Items I sent were brand new designer clothes, mostly jeans and shoes. There also were several gorgeous and very expensive dresses. I had never worn any of those things and they even had tags. I sent in total of 30 items. Two weeks later I received a message from them stating that they won't be able to accept anything. It was strange, because all 30 pieces met all their standards. They never returned my items and did not pay me a dollar! I'm extremely disgusted with thredUP!

I sent them three huge bags of clothes. All the things I've sent were brand new designer clothes mostly women's jeans and dresses. All the clothes were new, never used and had tags. They decided to keep only several items and paid me only $20. Only later I discovered that the jeans alone were sold for $30. I paid them extra money to have the unaccepted items returned but never received them back. Not to mention that when I checked my account that little amount of money they had paid me just disappeared! No words can describe how disgusting and ridiculous thredUP is! People, read the reviews and don't make the same mistake I did. Check their Facebook page, it is full of negative feedback's from people they've ripped off. Horrible!

I sent them brand new designer stuff and they gave me cents. I paid hundreds of dollars for those things and never used them! When I asked for my things back, they refused and told they'll keep everything. Very unprofessional company. They would not tell you ahead what they will pay. First you need to send everything and only then they will think about the prices. And they pay sellers only 10-15% of the price they decide. The they sell if for a higher price. So this company is actually a fraud! You need to make a little research through the website to obtain this information and read their policies very carefully. Don't waste your time, money, and don't send them your stuff!

Before sending my things I went through their list of accepted items. I checked everything very carefully because they have quite strict rules. I put two brand new designer dresses in the bag ($150 each dress). Well, five weeks later I finally got a message stating they received my items. Then I received another email saying they are paying me $10 for my two dresses! My items were sold in few days, but they did not pay me anything. I have sent tons of messages, called many times, even sent a complaint, but there was no reaction. So two months later I have been paid nothing and I feel like this whole website is a scam. Save your time and money!

I sent them two bags with very nice clothing and footwear. All items were new and had tags on them. My mother bought all those things for me overseas, but I just didn't liked them. Few weeks later I received a message from thredUP. They told that none of my items met their standards. That was strange, because I red their strict rules before sending items. They promised to send them back to me, but I never received anything. In the meantime I don't have a clue where my items are. I contacted their customer service and after the agent told me he does not know anything either, he asked me to write a review about his service. That was the most ridiculous thing I ever heard! Stay away from this site if you want your nice items put up for consignment.