thredUP
Reviews and Complaints

I sent a large package of pre owned clothing, many name brands. I never received a response on what they decided with regard to what they were going to purchase and/or return. I attempted to inquire but with no response. Never got any items returned and no money was sent. I have a credit with thredUP and would appreciate a check as I tried to purchase additional items however the items received were badly worn, faded and often with holes. Stay away from thredUP, I now see many of their items on Ebay.

I am missing my Chanel Scarf!
i had sent them a Chanel scarf along with other high priced items with a box and everything. they sent out one maxi dress as an unaccepted item but not my Chanel scarf. I bought return assurance to make sure i get my high priced items back incase they dont accept any.
No news of it..Get help section sucks...no response nothing...i have tried to contact but there is no actrual number..where is my scarf?
they bluff and say there will be a tracking number for your kit return but i have nothing...

I have been trying to buy 3 items, using the same valid credit card I used just 3 days ago with ThredUp. I keep getting an error message saying that I am not providing "valid payment information." I have re-entered every box 6 times.
There is no way I can see to fix this problem. I also can find no way to reach a real person to assist with this problem. The only telephone numbers posted (on a different site) have only electronic answerers. I have been at it for several hours now, with no changed results. VERY FRUSTRATING.
I have written 3 emails, and no real response. The stock answer is that it can take from 7 - 10 days to respond. Unfortunately, my "cart" will expire long before then. And my "bundle" option will also expire. SO I'm feeling pretty defeated, and thinking that ThredUp is not a good way for me to buy or sell my quality gently used name brand clothing. 11-11-19

Back during the summer I sent in about 5 or 6 bags of clothing to them. They sold some of the clothing under the pretext that I would get a portion of the money. I hit my cash out button and still haven't received any money from them.i want my money and they need to be shut down and sued for falsely advertising that when they sell your clothes you get a portion of the money.

I sent in a bag of clothes to consign. They posted everything EXCEPT 3 barely worn boys Under Armour sweatshirts. What happened to them when they were Included in the bag I sent? Who knows since there is absolutely no way to file a customer complaint. I am contacting the Better Biz Bureau. It's the principle of it as I am sure they are scamming a lot of other people. Keeping the best items for themselves? What do they do with it?

I have ordered clothes from them twice now and both times when some items were returned I never got refunded my money for them. I love this concept and the layout of the website, but I feel like I' getting ripped off. I've emailed, called and chatted and cannot get a hold of anyone. I work in SF across from their corporate office. Maybe I should just show up and demand some help!

Changed address on website several times, but once the order goes through, my old address came up which is where these have been sent. Once I realized that it was happening again, I tried to cancel the order (ThredUP does not allow that I guess)
but could not find a way to do so. I have also contacted them several times regarding the address change issue. The address shows on the website order page as changed, but once you hit the purchase button you can see that the old one is the shipping address. So, that is why it happened twice. I thought that I had corrected it. They have no customer service number that I am aware of.

Item was supposed to be 100% Cotton;it's not, it's actually 55%Linen&45%Rayon-I like natural, 100%cotton clothing, that's why I ordered it;IF I'd known the Truth about the fabric content I wouldn't have bought it-classic case of FALSE ADVERTISING!I won't buy anymore clothing from these Fraudsters!They Cheat you on resale items, too, plus lie&Steal items

First, I want to start by saying how frustrating it is not to be able to connect with a human being at a company that you are trying to purchase things from. I emailed ThredUp regarding another order days ago and no one has responded to my inquiry, which is concerning since the following inquiry is time-sensitive.

I just received my Goody Box but there was no invoice in the box so I have no idea how much any of these clothes cost. I can't find one in my account either.

The "response" email from customer service said it could take up to 5 days for someone to get back to me, which is convenient since this box needs to be returned within 7 days or I'll be charged for all of it.

And, I agree with others that their payout policies are BS. I stopped selling with them and now I am pretty sure I won't shop with them either. Returns cost $9, plus a $2 restocking fee. I'll stick with Amazon, I think.

Thanks.

I got burned too. I think this company steals and I read so many complaints about the way they operate regarding consignments. So the good new is I AM NOT ALONE in my misery. I asked to receive my clean up bag back since I didn't approve their prices. After close to 2 weeks communications I was told whatever they did they did and I cannot do anything about this. So I think they are relaying on this because I saw so many complaints all over internet since 2012 ( they were created in 2011) .If we all take their way of doing business and do nothing about this TredUp will keep burning other people. I am in FB -Group TREADBURN -please contact me .

I have been ordering from ThredUp for over a year now, living in the desert you can't find much fashion near by, so yes, I have been overpaying for USED clothing, but they have a selection. I learned early on NOT to sell to them, because of their lowball pay-outs, I have jeans that cost more than I like to admit, so no thank you on the pennies for every dollar deal, I have stuck to ordering. They have several months back implemented a $1.99 restocking fee, petty yes, but it didn't stop me from ordering again because of my limitations on getting to REAL stores. Every once in a while I return something I purchased, and I most recently returned a pair of jeans I purchased from their site for $32.99, plus $5.99 shipping, plus sales tax. It took them more than 10 days to process the return and they applied a CREDIT to my online app account for $11.93. Eleven dollars and ninety three cents! Where is my other $20 plus dollars? I don't know, I have now been emailing ThredUp Customer Support for a week solid and have gotten NO RESPONSE. Not a single response to any of my email inquiries! Where is the rest of my money!? Horrible Customer Service! And I run a CSR Department, I know service!

Kit # B2YET-ETMW7

I sent this kit in about 3 to 4 weeks ago and finally received a confirmation that ThredUP had received it, but instead of doing consignment, they decided to do it as a donation box… Which I NEVER selected at all! There are two completely different tabs on their website and I have never selected donation… Of course, this box had tons of shoes, brand new items and now no one is responding. I cannot get anyone to reply to emails or online on their instant messaging option. I need someone to contact me please to get this resolved.

I sent 3 pairs of brand new never worn and expensive shoes including a pair of reppetto and a pair of Christian Louboutin shoes with the hope that thredup would buy them from me and sell them on their website as advertised. Instead they gave me 0$ and are selling them anyway on their website. They have also refuse d to send the items back or provide any information regarding their supposed recycling.

I ordered a "faux leather" jacket. I received a real "suede" jacket which I would never buy, and it smells so bad I can't keep it in the house.

I tried to do a return online to no avail. Also none of the return choices are "pure". I either have to pay postage of $8.99 or get a store credit. Since this item is so obviously defective, I would like to return it postage FREE. Thanks much.

My order number is [protected]-I ordered an outerwear rescue box and was sent an activewear box instead. This is a 15.00 difference. At this point thred up has and is stealing from me. I emailed them concerning the issue and did in fact receive a response that they would look into it. I has been 3 days and I have emailed twice for response. I am going to be filing against this company to seek my claim in damages as at this point I have paid for goods I did not receive. I am grateful it was 15.00 as I have spent over 1000 in spending over the last week. I will not be doing business with this company again, and if so, I will not be spending this kind of money. It would do thred up well to solve these kinds of issues promptly, in a quest to not have to pay more than the measly 15. Oo in question.

Several moths ago, I ordered $80 Coach bag rescue box and the fun box. I received the fun box however, I never got coach item. I checked my checking account andThred Up has withdrawn $80.This is the second time I have tried to make contact with Thred Up.I have not received any response at all. This an irresponsible way of doing business .
Patricia Mair

Hi,

A few months ago I filed a complaint with the Better Business Bureau about a package that I sent to ThredUP that was apparently lost. After many initial attempts to contact ThredUp and get a response, I filed a complaint. ThredUp gave me $50 initially and then said that they suddenly found my package and were willing to give me an additional $49. I received $50 but not the $49. My items never made it to the site and I have not heard back from ThredUp. Before I file another complaint with BBB, can you please let me know when the $49 will be credited to me? ThredUP had agreed to pay me April 4. My BBB complaint # was #[protected]

6/5/2018- I have ordered before and was very pleased with the shipping packaging and product. I spent hours looking for that something that I would love. they offered a discount APPITUP and I could not find a place to enter it on there web site when I was checking out. It went though at full cost. I have used codes with this site and went back and looked could not find a thing. No customer service, there is no human. to talk too, website to enter a comment or question.

Hello Anthony, I referred a customer to Thred Up (Sharon Burris) who lives
in my apartment building. I followed her shopping experience along the way,
And together We come to learn a lot about the Business Practises of Thred
Up, Which are, to say the least, not in the best interest of The customers.
The problems started with Not being able to apply the 15% coupon on an
order at the check_out, And The return of items that were Misrepresented
by Thred Up. The items that were sent back for store credit (was stated by
Sharon ), Of the misrepresentations, ( on your RETURN section process).
So with her store credit she shopped and spent over $79.00.She made
additional purchases which exceeded the store credit, And she should have
eliminated any shipping charges. When she went to check out her total was
over $80.00 And at that time of checking out she was able to apply A 15%
coupon that was offered to her by Gaby. (She had been in correspondence
with Gaby) After applying the 15% code, She was charged for shipping
$5.99.
Now there is the matter of certain items that are
clearly over priced, I own a purse that I paid $20.00 retail for at
Walmart, It was on Thred Up for $39.00 (stating that it was estimated at a
higher price than the $39.00). "RED FLAG", Next- there were 2 dresses that
are owned by Sharon in which she paid $7.00 for each retail, On your site
it was stated estimated $40.00, Thred Up price $19.99. "RED FLAG'
Sharon did spend over $400.00 with Thred Up, After communicating with Gaby
in trying to understand your return policy, /Not able to apply codes /If you
use store credit for returned items, Misrepresented /or wrong size are the
customers expected to pay shipping? Well Gaby never answered The questions
asked, And offered a discount code to Sharon toward HER next purchase,
Totally disregarding Sharon telling her that she would gladly pay the
shipping and end business with Thred Up, And that for sure Thred Up lost a
valuable customer. What also gets lost is that shopping on ThredUP can be
very Challenging and Time consuming, And the last thing a customer need is
having to deal with E-mailing a Business that CAN'T or WON'T address
consumers after their money is spent. We also noticed MARK UP PRICES, WITH
A SLASH THROUGH THE PRICE., I would think that a lot of people understand
that gimmick, that is done in some stores, To make the customers think that
they are getting a DEAL. Why is THRED UP using those tactics? A lot of
prices on items at Thread UP can easily be Matched in a store where you can
try the items on. I will not be doing business with Thread UP again, And
I will not recommend ThreadUP to anyone else. If Gaby is the only source
of customer service she Will bring the business down. Sharon Asked her
for a phone number, Or take her phone number in order to speak with her (
Gaby), Or someone else. Gaby said. in short NO PHONES SET UP-That could not
happen. Sharon also forwarded the E-Mail correspondence between herself
and Gaby to James Reinhart, And have not heard a word from him. You did ask
"DID WE DO SOMETHING WRONG", And I have been watching and waiting to see
this through, Now I can say something.

Jeanette

cc:James Reinhart

I have the tracking number fedex shows it's on its way to them but it has been a month. Something has gone awry between my post office and fedex and thredup is unresponsive.

Do not mail anything in ther bags target for theft. I am still trying to get an answer on what my recourse is.. Crickets...

Not acceptable to profit off good people or have delivery systems that don't secure payment if bags are lost or stolen.