Thrifty Rent A Car review: Car rental at fll

I had booked a rental car from Thrifty at FLL Airport (09/12 - 9/26/2023) using my rewards points on my credit card, upon arrival at the desk at FLL, the agent found our rental. Asked if we wanted insurance, which I declined and stated that we had our own which covered rentals. He then said, oh then you will need liabilty insurance, because it's now a law. To that I asked, when did that change? with no answer from the agent, I said is that something new? to which he answered yes and proceeded to add the charge of $ 222.32, plus the gas purchase (which we did want). We got the car and proceeded to leave, we paid for a full tank of gas, and we received under 3/4 of a tank. The car was dirty, french fires under the seat, not to mention scratches and dents all over the car. Which I took pictures of the day after so as to have it on record that we did not cause them. When I looked up the law requiring you to have to purchase liability insurance - I found that there is no such law in Florida. So the agent flat out lied to us. I think it was becuase we "paid" for the rental with rewards points.

We called Thrifty customer service, to no avail - they said I had to wait until the end of the rental and call the billing department to request a refund. Which I said to them - yes, but they can say "the rental is over now, so we will not refund your money". To which they said you'll have to call billing.

Then we stoped by the local Thrifty Car Rental at Naples Airport. They said that they could not issue the refund becuase we did not rent the car there, that we would have to ask the manager at FLL when we dropped the car off. So when we droped off the car at the end of the rental, I asked to speak to a manager. I told him what happened, and to no avail - he refused to give us a refeund - even thouhg his agent lied to us about there being a law. He siad "well the rental is over now, and you just want your money back becuase nothing happened." He also said we should have refused the insurance, to which I said I did, but he added it to our rental anyway.

I have tried to contact Thrifty several times though phone and contact form of their website. I even filled out a survey I received, to which they said someone from thrifty would contact me - but again silence. Today I called customer service again, only to be disconnected before I could even talk to a person.

If this is not resolved with a refiund of the insurance, I will never rent from Thrifty again.