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prior to traveling I booked a full size car with Thrifty and paid in full. When I got to my destination, and waited an hour in line to get up to the counter, I was given the paperwork and told I would have to wait an hour out in the garage for car to become available.
After waiting some time, a car pulled up and they called my name to get the vehicle. It was a midsized car.
When I returned home after my trip, I emailed and waited for response. No response, I called and they said they would give me a certificate for $50 for my inconvenience. This was not acceptable because I did not know when I would be traveling again. I was then told I would be sent a check for $50. I confirmed the wording saying I can bring to my bank and cash it, right? and they said yes.
Later in the mail I received a customer service certificate (good only at Hertz, the most expensive rental agency) and good only until the end of the year (received late October).
I called back and asked to speak to a manager, I was told one would call me back. No one ever called. Two weeks later I called and was told I could not speak to a manager and there was nothing they could do for me.
Claimed loss: Paid for a full size and received a midsize. Monetary loss.
Desired outcome: A $50 check that I was promised by your employee.
