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Hi Thrifty Blue Chip Customer Service.
I am a long-term Thrifty Blue Chip Member...Old : B8VD08 / New: [protected] ... and rent from you all of time. In most cases you give me great service. But for my below Friday, September 8, 2023 5:00pm rental reservation you did a horrible job.
My wife and I were flying to BWI for a dinner that night. We had our rental reservation we made weeks ago. You sent us a confirmation e-mail the week before our rental reminding / confirming my car reservation.
When we got to your BWI Thrifty rental car counter, there was much turmoil. People everywhere waiting for cars from Thrifty and a black lady yelling at everyone that it might take 2 hours or 3 hours or longer to get a car...she did not know.
We tried other rental counters, but they had no last second cars available. They said if we had a reservation, they would have given us a car.
I told your Thrifty black lady and the other black man at the counter that I was a Blue Chip member (there was no Blue Chip lane), and she told me they had no cars and I would have to sit on the floor and wait 2-4 hours to get a car. I asked her why they did not tell us that before we got there...we could have made other car plans...she told me that was not her job and go call Thrifty.
Which I did, and then proceeded to talk some your people in other countries for over a hour with no help. I asked to talk to a Manager and then they put me on hold for 20 minutes. Then they said in broken English no Managers were available.
I then asked if someone from your USA Blur Chip Customer Service department could I talk to. They said no...they did not know how to transfer me to that desk. Then they took my name/phone information and told me someone would call me back. But, no one ever did.
I then meantime I had a rent a UBER for $69.96 to get to Annapolis for our dinner that night. I ended getting another rental car company in Annapolis for the rest of my trip.
I AM NOT VERY HAPPY with how I as treated.
-You should have told me before I went to BWI that you had no cars...that would given me the opportunity to make other rental plans.
-You should have a Manager on call to help people on problems like this...you had none on Friday evening.
-If you promise some one was going to call me, your better to do that...but you didn't, so know I am writing this e-mail instead of talking to you or your overseas operations.
You do not treat good customers like this.
I am seeking compensation for this.
Sincerely,
John Genter
Thrifty Blue Chip Member # [protected]
[protected]
From: [protected]@rentals.thrifty.com
To: [protected]@aol.com
Sent: 9/8/2023 4:52:46 PM Central Daylight Time
Subject: Thrifty Rental Agreement
View Online
Here’s your Rental Agreement
Thrifty CAR RENTAL ®
MAKE YOUR OWN ADVENTURE.
Here’s your Thrifty Rental Car Agreement
VIEW RENTAL RECORD
571508486R
Rental Record# [protected]
JOHN GENTER
***INCOMPLETE RR***
Rental Rate* 2 @ $ 46.00 per day T $ 92.00
@ $ 46.00 ex day T $
*Includes Unlimited Miles
Additional Products
Frequent Flyer Surcharge WN [protected] T $ 3.00
Fuel Responsibility Starting Level 100 %
You agree to replace fuel used or pay a refuelling charge of
$ 5.36 per gallon OR $ .298 per mile driven.
Service Charges/Taxes
CONCESSION FEE RECOVERY 11.11 % T $ 10.34
CFC & TFC T $ 12.00
VEHICLE LICENSE COST RECOVERY T $ 1.12
Tax 11.500% On Est. Taxable Ttl $ 118.46 $ 13.63
ADJUSTMENTS
TOTAL ESTIMATED CHARGE $ 132.09
Credit Card Authorization Amount $ 332.00
Rented by Thrifty, Inc.
LocNum: MDBAL18 / 0075218
Miles Out: 0
Plan: SBIZ
Class: F
Rental Location: BALTIMORE INTL AIRPORT
Rental Time: 09 / 08 / 23 at 5 : 49 PM
Return Location: BALTIMORE INTL AIRPORT
Return Time: 09 / 10 / 23 at 4 : 00 PM
Click for Rental Extensions/Changes or
Emergency Road Service
This estimate assumes you will rent and return at the locations and times indicated, and that you will not exceed any mileage limitations. Rental Rate subject to increase if You return Car more than 24 hours before or 24 hours after scheduled Return Time. Late returns may be subject to extra hour and/or extra day charges.
Charges indicated as **** will be calculated at return.
Taxable charges are preceded by a "T".
Desired outcome: Need compensation for my UBER ride since you did not provide my rental car per my reservation
