Thrifty Rent A Car review: RR# 968505086

Dear Thrifty Customer Service,

I am a fellow Blue Chip member, hoping to one day achieve high status within the community. I am, however, writing to express my dissatisfaction with a recent car rental experience I had with Thrifty. On February 17th, around 10:30 PM, I rented another Toyota Corolla (#968505086) because the prior weeks Thrifty experience, also in a Toyota, was awesome. I was expecting a clean and comfortable ride, as this booking is for a week. However, I was disappointed to find that the car had a strong, pungent smell of cigarette smoke that permeated through the fabric seat covers.

The smell was not only unpleasant but also caused discomfort during my journey. Despite airing out the vehicle, the smell persisted, indicating that it was deeply ingrained in the car's upholstery. This significantly detracted from the overall rental experience and did not meet the standards I have come to expect from Thrifty.

Moreover, I would like to bring to your attention how difficult it is, trying to reach someone via phone later in the evening. Due to my work schedule, I usually have to schedule pickups for after 9pm. This makes it difficult for me to immediately address issues like this one at the time of pickup. This marks the second Thrifty rental that has had a lingering odor. The first time, a similar situation but the smell was of faint marijuana, didn't bother me as much as this time. It's been raining all week here in California, which is unusual, so I haven't been given a proper opportunity to open the windows and air the vehicle out.

I believe that all customers should be provided with clean, smoke-free vehicles as part of their rental experience. I kindly request that Thrifty address this issue promptly to prevent similar experiences for future customers.

I look forward to your prompt attention to this matter.

Best regards,

Jeremy Graham