Thrifty Rent A Car review: Service, misinformed, cost, refund

K6962561032 Thrifty Car Rental. Dates: 02/15/2024 - 02/20/2024

* I rented a Thrifty car on-line through USSA Bank using my points in the amount of $390.07 for an economy car in Phoenix AZ. Upon arrival the agent said the economy size would not hold our 3 checked bags and us. She said we needed to upgrade to the next size. I have a hard time believing it was impossible to fit our luggage in.

* When I have previously rented through USAA, they allow a second driver for free. Thrifty agent told me they would charge me $60. for 5 days that came to $300.00. No discussion! As it turned out my daughter stayed with friends and did not drive the rental.

* The female agent told us we had the option to fill with gas outside or use their gas which was much cheaper. The gas tank was half full when returning the car, but I paid for a full tank. The agent did not previously tell us we’d be charged for a full tank.

* According to Thrifty, I would be refunded $75.00 within 24 hours after returning the car. Today is March 7, after 17 days of waiting, still no refund. Unfortunately I could not find a phone number for Customer Service. The only Thrifty number available to call is 877.283.0898 and you only get a recording that says to contact my bank if I haven’t receive the refund. I have made 2 separate calls to USAA but they don’t have information on this refund. My impression of Thrifty is that adding on charges is the goal, and, they don’t care about customers after they have been paid and car returned. My original rental was paying $390.07 through points. My bill came to $720.44!

* I am a senior citizen and live on a set budget, this was my first trip in 5 years. The trip was great but my experience with Thrifty was not good. I would appreciate if someone would review this and get back to me. Thank you, I appreciate any help you can give me.

Patricia Himelick

719.338.4707

[protected]@ gmail.com