I was the unfortunate victim of a scam that was perpetrated through your company. Unfortunately, I've since learned that there are a whole lot of people in my scam boat! And that you are in partnership with them!
I booked a car from an airport with what I "assumed" was Thrifty but found out it was some third party, not in existence anywhere. When I tried to get a refund for turning the car in early, everyone was quick to pass the buck! I'm so sad to have to stop using your service and to strongly dissuade others from doing the same.
The Better Business Bureau had this to say:
"Cartrawler has been accused of partnering with respected car rental companies worldwide to scam customers. The scam works by offering a lower rate for advance purchase, but if the link leads to Cartrawler, the customer is instantly charged and unable to get a refund. Cartrawler is also known as Etrawler, Carocar, and Carngo. Customers have reported being charged for additional insurance upon arrival to pick up the vehicle, and being marked as a no-show to keep their money. Some customers have also reported being denied the terms of their contract upon arrival at the rental company. Cartrawler has been accused of being complicit in the actions of their suppliers."
I have had my attorney file a claim against them and you for this blatant scam, and they indicated that there is an ongoing case.
Again, so sad to see that you would engage in this illegal game.
Shame on you!
Marie Brown
Claimed loss: a day's rental plus fees
Desired outcome: A refund in due me.