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On August 18th 2023 I had a reservation for a rental car, it was to be picked up at Abbotsford airport, then dropped off at Calgary international airport on August 30th. I had been planning this trip for 2 years, my plan was to have the rental and start out in Vancouver then slowly make my way to Calgary over the 12 days. I had all of my Airbnb's and this rental car booked and paid for months in advance.
Before I booked this reservation with thrifty, I called them directly to make sure I could do so without a credit card. They told me I would have to leave a $500 deposit with my debit card, and it would be fine. I get to the Thrifty booth on August 18th after a 5 hour flight from London ON, where they refused to give me my rental car because I did not have a credit card. I pleaded with them and explained that I called thrifty prior to booking to make sure I could get a rental and they told me they have a strict policy that requires a credit card. I was left stranded at the airport across the country in a place I am unfamiliar with and no family or friends to help me. It was very traumatizing. I ended up having to pay $90 for an uber to northern Vancouver which was very stressful having all of our luggage and ourselves crammed in there. My partner broke his ankle, he was in a cast and was using crutches as well as a knee scooter. This wouldn't have been an issue if we had our car like we were supposed to.
When I called thrifty to have my refund issued the person I was speaking to was also confused why they did not give me the rental. She told me that they do have a debit card policy and I should have been able to get it. It was very frustrating hearing two different things from different people. I had to cancel 2 of my Airbnb's and book an additional flight for my partner and I from Abbotsford to Calgary on the 26th. As you can see this has cost me a lot of money and turmoil which will leave me no choice but to go to the Better Business Bureau and talk to a lawyer unless I am compensated for the money and time lost.
Jaylene Cornelius- Deleary
Confirmation number- #K49033776C
Desired outcome: Compensation.
