Thrifty Rent A Car review: Unauthorized service charge

I contacted customer service about 2 weeks ago now and complained about unauthorized additional charge on my rental car reservation. The rep said she will elevate it to headquarters for further action and I should hear back within 7-10 days. I haven't received anything up to this date.

The charge was in the amount of $228.99 of which itemized below:

Loss Dmg Wvr $174.95

Concession Recovery Fee $19.44

Tax $34.60

I did not agree or approve this product. My spouse made the reservation online through a third party (Priceline) and I told the counter rep I did not want anything just the basic (and I was referring whatever in the reservation my wife made).

This is another unsatisfactory service in addition to the frustration I experienced picking up the car at the airport. When I get there, I was told that there are no cars available and I had to stay overnight at the airport without sleep just to be the first one in line in the morning. I'm aware the reservation was through the third party but what is the point of reserving and having paid the reservation and ended up not getting it on the day that it is scheduled and expected to be available?

Reservation info:

Rental REcord # [protected]

Pickup date: 08Sep23

Return date: 12Sep23

Michael McCormick