Ticketmaster
Reviews and Complaints

I recieved 2 tickets to Hamilton as a gift and needed to exchange them for a different date for personal reasons, going through the process a few weeks in advance.

Customer service offered me 2 options, exchange the tickets for a different date if the seats are the same price, or purchase more expensive seats and get refunded for the original order.

I picked the first option, my seats cost £86.50 each and I noticed that all the tickets I was finding were £83.50. I ask to exchange my tickets for the ones at £83.50 as I couldn't find any matching mine, and I was told to find some that were more expensive, which was my mistake for misunderstanding.

I ask to be pointed to any dates carrying tickets at the same value of my originals, and was told there were none priced the same from now and 2024. I was not offered any appropriate solutions and will not be paying more for a pricing error on behalf of ticketmaster.

I did mention that I did not want to be refunded the price difference either, I just needed a different date. Its also worth mentioning £86.50 tickets were not being sold on the date of my original performance either, so I have no idea why anyone was allowed to buy them at this price in the first place.

Customer service refuses to provide me any contact info to talk to someone else about this and is now ignoring my emails.

Bought two tickets to the Wireless Festival in Finsbury Park 07-07-2023. I signed up for a payment plan of £81.60 a month. I have always paid the monthly payments but I have been notified that my tickets have been forfeited and not eligible for a refund as they did not take the final balance on the 1st June 2023. the money was available in my bank so there was no issue of funds not being available.

I have tried explaining to Ticketmaster that the error is theirs and therefore should be eligible for a refund but they just keep sending me a generic email advising I am no.

They've taken my money and my tickets!

I went to check for my tickets on my Ticketmaster account and i came to find out that there were much better seats for HALF the damn price. I am furious! To make matters worse, the company has zero customer service; they don't have a phone which makes sense as they would be inundated with the horrendous experiences with this monopoly of a company. I then went onto their "Live Chat" which is not live at all. It not only gave me bogus options on chat that had nothing to do with why i wanted to contact them, but they then came back with a 4-6 hour response time. I am beyond disgusted with TM and have yet to have a good experience. There needs to be another company that creates competition as TM is benefitting and gauging everyone every chance they get.

I recently had an experience with Ticketmaster that left me feeling frustrated and disappointed. I had purchased tickets for a concert that was scheduled to take place on March 14th, which was a Saturday night. Unfortunately, the concert was canceled and rescheduled for September 10th, which is a Thursday night, six months later. As someone who lives out of town, this was a major inconvenience for me and my plans.

What made matters worse was that Ticketmaster did not notify me of the cancellation or rescheduling. I never received a text, call, or email to let me know that the concert was no longer happening on the original date. This lack of communication was unacceptable and left me feeling like I had wasted my time and money.

When I reached out to Ticketmaster to request a refund, I was met with even more frustration. I was told that I could try to resell my tickets, but that would mean losing the cost of the extra fee that Ticketmaster had added on, which was a whopping $71.25. This seemed like a lot of money to lose, especially since Ticketmaster would still be charging the new buyer the same amount and essentially double dipping on the fees.

To make matters worse, I had a difficult time getting in touch with anyone at Ticketmaster. I called over 25 times and spent hours on hold, only to be hung up on before speaking to anyone. I also sent over 5 emails with no response. This lack of customer service was unacceptable and made me feel like Ticketmaster did not care about its customers.

Overall, I would not recommend Ticketmaster to anyone. Their lack of communication, poor customer service, and questionable business practices make them a company that I will not be doing business with again. I hope that Ticketmaster takes steps to improve their customer service and stand behind their product in the future.

I wanted to buy tickets for my husband's birthday to the NASCAR Race Loudon NH. I went to the speedway's website to buy the tickets so I could have the NASCAR tickets which everyone else and their sister seem to have in their possession. I paid the full face value PLUS fees PLUS shipping so I could have original NASCAR tickets only to get in the mail the generic Ticketmaster Tickets. I was so disappointed when I received the tickets because I was expecting the real event tickets.

I went onto the online chat for Ticketmaster and had someone by the name of Alfredo who told me that there was no where on their website that promised the real event tickets. I was so frustrated and angry because I paid so much money for the tickets. I told Alfredo that there was no where on the website that says you WON'T get them. He informed me that he didn't feel Ticketmaster should have to divulge that information when it's never an option to begin with. I was so mad at him because I felt like he was not listening to me.

Then he tried telling me that because I can't find the actual photos of the real tickets on their website that they aren't available. But I know several people that have them not to mention had I known that I couldn't get the tickets the right way I would have gone to the track on Sunday and gotten what I wanted to begin with for probably 250 dollars less. He told me to take it up with the Speedway and they do not feel they misrepresented at all what I would be getting. Then gives me 2 phone numbers that aren't accepting phone calls. I was so frustrated and angry because I felt like I was being cheated.

I am not happy with Ticketmaster and will never again buy from them... ever. I feel like they are not honest and they do not care about their customers. I would not recommend them to anyone.

I bought tickets for an event and parking on Ticketmaster.com. When I was buying the tickets for the main event, I made a mistake and typed in the wrong email address. So, I couldn't see the tickets in my account. I tried to fix it by contacting their "fan club service desk", but it was a total disaster. The people who responded to my emails didn't seem to understand English or they were just plain dumb. Even after I gave them all the details about which order number needed to be moved to which email account, they moved another ticket order to a new account. Now, the tickets with the wrong email are still missing and they are telling me that they can't merge the accounts. There's no phone number to call and talk to someone about the situation. It feels like a robot is responding to my emails with canned messages based on keywords, and it's not doing a good job because it keeps saying the same thing. I've been going back and forth with them for the last three weeks, and there's no end in sight.

I've been trying to find a way to give feedback to Ticketmaster, but they don't have any customer service options. If you're thinking about buying tickets on Ticketmaster, I suggest you think again and find another provider. A simple mistake can cause you so much trouble that it's not worth using this service. I wish I could give them zero stars.

I recently purchased three tickets from Ticketmaster for what I thought was a "Home Game" for the New Orleans Pelicans. I followed all the instructions on the website and was able to successfully purchase the tickets. However, when I arrived at the game, I realized that it was actually being held in Kentucky, not in New Orleans, Louisiana.

I immediately called Ticketmaster's customer service, fully expecting them to take responsibility for their mistake. However, both the customer service representative and the manager I spoke with told me that because it was a preseason game, it was my responsibility to know that the "Home Game" designation on the website did not necessarily mean that the game would be held at the Pelicans' home arena in New Orleans. They insisted that I should have read all of the fine print on the website before making my purchase.

I argued that the website's first step clearly stated that this was a home game, and that I had simply followed all of the instructions provided. However, they continued to insist that it was my misunderstanding, not their mistake. They refused to take any responsibility for the error and instead placed the blame entirely on me.

In the end, I realized that I should have been more careful and read all of the fine print on the website before making my purchase. I also learned that it's best not to rely on email communication with Ticketmaster, as they do not always respond promptly. If you need to contact them, be prepared to spend a lot of time on hold and have some emergency medicine on hand in case the stress of dealing with their customer service causes a heart attack.

Overall, I would caution anyone using Ticketmaster to be very careful and read all of the fine print carefully. While my experience was frustrating and disappointing, I hope that sharing it will help others avoid making the same mistake.

I recently purchased 4 tickets for the Rolling Stones concert in LA on October 17th through Ticketmaster. The total cost was $2100, which included a $400 service charge for the 4 tickets. However, my secondary complaint is that the service charge was $100 per ticket, which seems a bit steep.

After purchasing the tickets, I received them via text message. To my surprise, I noticed that the tickets were for obstructed view seats. I was shocked and felt like I had been deceived. This is not what I paid for! I immediately called Ticketmaster to resolve the issue.

The Ticketmaster agents told me that the only solution was to go to the Apple Store and buy a $2100 gift card. Then, I had to call them back, and they would exchange our tickets using the Apple card. I was confused and frustrated. Why do I have to buy a gift card when the tickets are already paid for? It didn't make any sense to me.

The next day, another Ticketmaster agent called me to ask if I had bought the Apple gift card. I told them that I couldn't do that until they refunded my money. The agent replied that it would take 7-10 days to get a refund. I was even more frustrated. This was not acceptable.

I felt like Ticketmaster had intentionally defrauded me and my family. It was beyond outrageous to pay $2100 for 4 obstructed view seats without any warning. As an attorney, I told the last agent who called that I would file a lawsuit against Ticketmaster on Monday morning. I am not going to let this slide. All I want is an even exchange of tickets for good seats, and without the gift card.

In conclusion, I am extremely disappointed with Ticketmaster's service. The fact that they sold me obstructed view seats without any warning is unacceptable. I hope that Ticketmaster will take responsibility for their mistake and provide me with the tickets that I paid for.

I've used Ticketmaster quite a few times to purchase concert tickets and even sold some through their website without any issues. However, my recent experience with them has left me feeling quite disappointed. I had purchased three tickets to see Kane Brown in June 2022, and unfortunately, I contracted Covid and was unable to attend the concert. I thought I could sell the tickets and get some or all of my money back, but I was in for a rude shock.

There was a glitch in their app, and I couldn't add my debit card or bank account number. The only way to sell the e-tickets was through their app, and I was unable to do so. I searched for a telephone number to contact someone at Ticketmaster, but I couldn't find any. All they provided was an email address, and they promised to get back to me within 24 to 48 hours. I sent them two emails, but it took them over nine days to respond with a generic email explaining how to sell my tickets. They didn't address the issue I had, and I lost all my money.

It's not just me; many consumers have given Ticketmaster a two out of five-star rating, and most of them complain about their poor customer service. I agree with them. Ticketmaster seems to be fine until you have a problem, and you need to talk to someone at their company. It's frustrating that they don't provide a telephone number where you can call and speak to someone. It's ridiculous that a company can be in business and not have a customer service number.

In conclusion, I wouldn't recommend buying tickets from Ticketmaster in the future. It's not worth the risk, and their customer service is terrible. If you have a problem, you're on your own. It's a shame because they used to be a reliable platform for buying and selling tickets, but not anymore.

So, I was really excited to see a concert this Saturday and needed to buy three tickets. I went to the theater's website and clicked on the link to Ticketmaster. I filled out their sign-up form, but then got an error message that said "something went wrong." I had no idea what that meant or how to fix it. I tried calling Ticketmaster, but they said they were experiencing high call volume and suggested I use their automated ticket ordering system or visit their website. But why would I do that if I already knew there was a problem with their website? I tried again later, but got the same result. It's frustrating that businesses can't seem to hire enough people to answer the phone or offer a call-back option.

I was really stuck, as the theater box office wasn't open and didn't take phone orders. So, I started looking for other ways to contact Ticketmaster and read some really bad reviews. I found even more on sitejabber. It seems like a lot of people have had terrible experiences with Ticketmaster. I'm grateful to those who shared their stories, as it saved me from potentially wasting my money by ordering online. Instead, I'll make the extra effort to drive to the box office and buy the tickets in person.

I gotta say, I'm pretty disappointed with Ticketmaster. I mean, have they even mastered anything? Not from what I've seen. Their service is terrible and they just give you the runaround when you try to get help. It's a shame, really. I used to order tickets from them all the time, but after this experience, I don't think I'll be using them again.

My wife ordered tickets for us on November 18th and we were told they were dispatched on November 20th. It's now December 20th and we still haven't received them. All we've gotten are a bunch of emails from some guy named GRAYSON who keeps telling us we should have ordered tracked postage. But get this - we paid extra for international postage and the option for tracking wasn't even available! What a joke.

We also ordered tickets for our son and his girlfriend to see Chicago in Melbourne. We're in the UK, so we're flying them back for Christmas and the tickets are supposed to be one of their gifts from us. But now we're being told that we have to pay an extra $7.5 per ticket to pick them up at the theatre. And get this - the purchaser has to be there to pick them up with the card used and photo ID. Are they kidding me? Do they really think we're going to fly all the way to Australia just to pick up some tickets? What a bunch of [censored]s.

And don't even get me started on their insurance. We took it out, but after reading through it, I'm not even sure how it's supposed to help us.

Bottom line - do not use Ticketmaster. Check out the real reviews here and you'll see what I mean. They're an absolute disgrace.

I recently attended a Tampa Bay Buccaneers vs. Miami Dolphins exhibition game through Ticketmaster. Unfortunately, my experience was not a positive one. I arrived at the stadium four minutes after the first quarter had started and had to walk all the way around the stadium to get to my seat. When I finally arrived, a group of 10-12 people had taken our spots. I emailed Ticketmaster during the first quarter to ask what to do, but I didn't receive a response until two days later. They sent me a letter saying they were sorry, but they couldn't refund my money because the event was over, even though I had texted them four minutes after the first quarter had started.

I went to security to ask for help, but they told me to try to find an empty seat because they couldn't leave their post. I had paid $145 for three seats, but I had to leave at halftime because my 70-year-old dad couldn't stand up the whole time. I left at halftime and received a message two days later apologizing for my bad experience, but they still couldn't refund me. The worst part was that they spelled my name as "Justine" instead of "Justin," even though they knew my name was Justin. I am considering starting a lawsuit because I have proof that this happened.

I would not recommend using Ticketmaster. Instead, go straight to the vendor or the actual sports team. Stay away from Ticketmaster. They are jerks! If you don't believe me, here is my ticket number: [protected]-5.

Overall, my experience with Ticketmaster was extremely frustrating and disappointing. I hope that others can learn from my experience and avoid using Ticketmaster in the future.

I recently bought a meet and greet ticket for the Yung Gravy concert in December 2021 as a birthday present for my teenager. Unfortunately, I encountered some issues with Ticketmaster that left me feeling disappointed and frustrated.

Firstly, I did not receive any information about the time of the meet and greet. When I tried to call Ticketmaster's customer service line, I was unable to speak to a representative. I also tried calling the Observatory, the venue where the concert was being held, but was unable to speak to anyone there either. I left a message with my phone number asking for information about the meet and greet, but never received a return call.

In my search for information, I came across a comment on the Yung Gravy concert page from a guy who said that Gravy was "tired during the meet and greet from the concert." Based on this, I assumed that the meet and greet would take place after the concert.

When we arrived at the concert and showed our tickets, we were told that we had missed the meet and greet, which had actually taken place at 6pm. This was extremely disappointing, especially for my teenager who was really looking forward to meeting Yung Gravy.

To make matters worse, Yung Gravy brought his mother onstage for her birthday and mentioned that she had flown in for the concert. This seemed to have created a change in the meet and greet time, but ticket holders were not notified of the original time or the final meet and greet time.

Despite all of this, Ticketmaster has refused to refund my ticket for the meet and greet. I believe that the venue has a legal responsibility to notify ticket holders of the times of events to which they sell tickets, and any changes thereto. Nothing in the vendor's contractual terms absolves them of responsibility for providing adequate notice of show times and changes to those times.

Overall, my experience with Ticketmaster was disappointing and frustrating. I hope that they will take steps to improve their customer service and communication in the future.

I purchased 2 tickets to dead and company final tour for my son and his wife on oct 22 2023. I was not aware that the tickets are not transferrable, would only be available the day and start time of the event, are mobile entry only and can only be obtained thru a third party site, mlb.com. These tickets were purchased as a favor to him as he was not going to be available to order himself due to work issues. Three days before the show, I am informed that the tickets cannot be accessed thru the ticketmaster app, but only thru mlb.com redsox. I am not going to be at the show so in order for him to have access to these tickets I have to give him my account info. What if I didn't trust someone enough to give out my info? And what if he runs into issues when he and 30,000 other people are tyring to access tickets thru a website at the same time? This is totally unacceptable and I would like a refund. The so called venue is not allowing that but are not releasing the tickets in a manner that is fair for everyone to get without hours of frustration and standing in line wondering if you will be able to get them before you get to the gate.

I reported the four fraudulent charges to the Commenity Fraud department on March 9. Two separate Allianz Event Ins charges of $115.20 apiece and Two separate TM Ticketmaster charges of $1536.06. That's a total of $3,302.52. Why were two orders of the same amount required to complete the purchase?

I don't even know what venue this was for, where it was or what date it was for. I went to my account to view my past event log which was correct. I've recently moved from California and have only been to one event since leaving in 2020. My past event log only showed the Austin Blues Festival on April 29, 2023. The credit card which I used, which I've since deleted, was an American Express. Not a Commenity MC. The MC couldn't have been present during the purchase and I don't know how verification for the purchase was approved. I just received a letter from them that after 3 months they found no basis for my claim. Did they even contact TicketMaster for clarification?There's a tone to the letter that I'm suspected of trying to defraud them. The bar code for the tickets could have been flagged when used to apprehend the culprit.

My Chase account was being billed for a 12 month plan for Ticketmaster Celebrity Theater. I am a senior citizen that does not go to concerts. I spoke spoken to Chase that has refunded the charges. Klarna continues to want payment after many disputes. I feel trapped that no one at Klarna is willing to correct their error.

I have no details on this charge and do not have a Klarna account

I purchased two tickets to see Duran Duran in Nashville. My seats were Section 3, Row 15, Seats 1 and 2. The total cost for those two tickets was $923.62.

Days before the concert and on the day of tickets in our section were being sold by Ticketmaster for $72.95 before taxes.

There appears to be a bit of either over charging me or price gouging. I'm not sure which it is, but I would like a refund for the difference in the pricing.

Thank you,

Rani Mullins

1. Purchased 2 Tickets on 5-26-23 for Mariners Game. Later that day I realized I purchased the wrong date 6-30-23. Requested a change to July 1, 2023 and changed was approved and I was notified by email from Jesus J. Ticketmaster Fan Support on May 31, 2023. I paid the additional $10.00 per ticket and that was charge to my VISA on [protected]. Jesus asked that I chose tickets from your website for July 1, 2023. I emailed him Section 211,R-4, Seats 1&2. I received the requested tickets but for June 30, 2023 not July 1, 2023 as I was approved to do. I recontacted Ticketmaster Fan Support on June 4, 2023 and received an answer from Mariana Ticketmaster Fan Support that the change to July 1, 2023 could not be done - even thought I was notified by Jesus J. Ticketmaster Fan Support that my request had been approved and I had paid the $10.00 per ticket change fee. As I write you today, this has not been changed to July 1, 2023 as your firm approved me to do so. I have saved copies of all emails to and from Ticketmaster to support my claim.

once again Ticketmaster is selling tickets below shown value to someone, probably scalpers. One would think TM would have learned a lesson in the lawsuit they lost a few years back. You have until June 15th to stop this and cancel sale of ones already sold. If not, there will be another, even bigger, class action suit filed. Wow...unbelievable! you are being watched now by numerous, unrelated watch dogs. June 15th!

I booked a venue with Ticketmaster to see a show in Orange County CA. I was sent an email stating that the tickets would be sent to me before the show date. I received the email about a week before the show and took a couple of days to get to it.

I had to click on a link that didn't work at first. Then, it went through and told me I had to create an account. It was telling me I already had an account when I had never registered with them before. I had to send 3 emails to get an answer and it was a generic welcome email. Two days before the show I sent another email and this one was answered but it was a bunch of non - helpful hints. They also have a customer service phone number on their website that is disconnected.

I ended up missing the show because I couldn't get the tickets from Ticketmaster. When I contacted them they said they had already sent me the tickets in the initial email (which is a lie) and since I had received them, they wouldn't refund my money.

Stay away from TicketDisaster! They will rip you off and then justify it in some way. If you are going to buy tickets for a show, do not use TicketDisaster.