Menu
For Business Write a review File a complaint
Ticketmaster

Ticketmaster review: Unauthorized charges 6

K
Author of the review
7:52 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I purchased (4) Chicago Cubs tickets to take my sons to their first Cubs game. I went through ticketmaster not realizing I was actually going through an affiliated organization Tickets now.

Well the invoice was for $409.17 thinking I had paid retail value of tickets plus delivery charges. I got the tickets Fed Express with the ticket price 36 per ticket or $144.00.

I received an invoice numer from Ticketmaster however they deny any involvement in the transaction.

Can these people really do this and still be legal.

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

6 comments
Add a comment
T
T
Tjones7
Nov 04, 2008 2:37 pm EST

Mary J cancelled her show in Baltimore. I had tickets to send my husband there for our anniversary (he loves Mary). I had a whole event planned around this show and was disappointed when it was cancelled. I then found out that she had a show in NJ which was not that far so I called Ticketmaster back to buy the tickets to find that the money that I spent on the Baltimore tickets was not credited back to me yet. So I placed the tickets on hold for 3 days. After three days the money still wasn't there and I lost the tickets (so the ticketmaster customer service rep said). I was upset. I changed my focus to a football game instead. When I went to buy the tickets for the football game my money was not there still. I called my credit card company to see what was going on and the money was credited but Ticketmaster charged again fo the NJ tickets after I was told that they could not hold them any longer. I was livid... I did not purchase these tickets and was lead to believe that they were gone. When I found out I called Ticketmaster to see what happened and to refund the purchase and was told that it was too late. They told me that once I gave them my information they had the right to charge it. I couldn't fight it through my bank because they didn't handle Ticketmaster disputes (even though I didn't authorize the purchase-go figure) nor with the vendor because the money was gone. Now I am trying to contact someone from Mary's staff to give me a refund to no avail. This was my worst anniversary EVER!

M
M
mel
Nov 13, 2008 6:26 pm EST

i disagree on the complaint because well if you provided your information on the sport tickets then why say it should have not been charged and another thing you said the hold was on the mary tickets and not the sports game you got all in all get over dont give out any info unless you know your going to purchase because some of these shows are not refundable and so they tell you before purchasing thats y i always make sure iam going or sell them or give them, but every agrees to terms and conditioins and then act like no one told them.

R
R
Redbirdwarrior
Raleigh, US
Aug 20, 2009 4:05 pm EDT

They feed off of dumb people like yourself. You see, the Cubs will sell out 80% of thier home games within 45 minutes of the first sale date. The reason is that vendors or agencies will buy blocks of 300-500 at a time to re-sell them at a fat profit.

For 409 bucks, i assume you were looking for tickets for either the Cards or the White Sox. Either of which you did get a deal on. i have seen people pay 600 per pair to either game.

Get real.

T
T
Ticketmaster unathorized charges
Concord, US
Dec 31, 2009 10:58 am EST

I was getting ready to order some tickets on Dec. 30th. When I got my total it was 14.35 more than the ticket total. I told the guy at Ticketmaster I wasn't paying an extra 14.35 when the tickets themselves are only 15.00, so I didn't want them. He said he cancelled the transation and nothing go through. The next day I checked my bank account and he had taken the mone out. I called that day and demanded they give me back my money. They gave me back my money, but I was on hold waiting for almost an hour to get a hold of someone in customer service. I requested mthe guy's who took my order, but the lady stated it wasn't listed. Never going to call TIcketmaster again. The extra charges are outrageous.

T
T
Ticketrep
hida, US
Feb 15, 2010 9:43 am EST

Ticketmaster does not buy up blocks of tickets. The actual venues/promoters, in this case, the Cubs, are actually clients of Ticketmaster whom have hired Ticketmaster to market and sell majority of their ticket sales.

B
B
Brad2295
Winnipeg, CA
Feb 23, 2010 11:21 pm EST

so because YOU didn't notice you were purchasing from a different site, your blaming Ticketmaster.

So because of your stupidity, you want to blame someone else.

Doesn't seem fair, that's like saying you didn't see the stop sign and blaming the person that hit you as you broke the law.

Think before you speak

  1. Ticketmaster Contacts

  2. Ticketmaster phone numbers
    800 653 8000
    800 653 8000
    Click up if you have successfully reached Ticketmaster by calling 800 653 8000 phone number 64 64 users reported that they have successfully reached Ticketmaster by calling 800 653 8000 phone number Click down if you have unsuccessfully reached Ticketmaster by calling 800 653 8000 phone number 104 104 users reported that they have UNsuccessfully reached Ticketmaster by calling 800 653 8000 phone number
    United States
    136 100
    136 100
    Click up if you have successfully reached Ticketmaster by calling 136 100 phone number 4 4 users reported that they have successfully reached Ticketmaster by calling 136 100 phone number Click down if you have unsuccessfully reached Ticketmaster by calling 136 100 phone number 2 2 users reported that they have UNsuccessfully reached Ticketmaster by calling 136 100 phone number
    33%
    Confidence score
    Australia
    +1 (855) 985-4357
    +1 (855) 985-4357
    Click up if you have successfully reached Ticketmaster by calling +1 (855) 985-4357 phone number 0 0 users reported that they have successfully reached Ticketmaster by calling +1 (855) 985-4357 phone number Click down if you have unsuccessfully reached Ticketmaster by calling +1 (855) 985-4357 phone number 1 1 users reported that they have UNsuccessfully reached Ticketmaster by calling +1 (855) 985-4357 phone number
    Canada
    +44 333 321 9999
    +44 333 321 9999
    Click up if you have successfully reached Ticketmaster by calling +44 333 321 9999 phone number 9 9 users reported that they have successfully reached Ticketmaster by calling +44 333 321 9999 phone number Click down if you have unsuccessfully reached Ticketmaster by calling +44 333 321 9999 phone number 5 5 users reported that they have UNsuccessfully reached Ticketmaster by calling +44 333 321 9999 phone number
    29%
    Confidence score
    United Kingdom
    +64 800 111 999
    +64 800 111 999
    Click up if you have successfully reached Ticketmaster by calling +64 800 111 999 phone number 0 0 users reported that they have successfully reached Ticketmaster by calling +64 800 111 999 phone number Click down if you have unsuccessfully reached Ticketmaster by calling +64 800 111 999 phone number 0 0 users reported that they have UNsuccessfully reached Ticketmaster by calling +64 800 111 999 phone number
    New Zealand
    +43 12 530 555
    +43 12 530 555
    Click up if you have successfully reached Ticketmaster by calling +43 12 530 555 phone number 0 0 users reported that they have successfully reached Ticketmaster by calling +43 12 530 555 phone number Click down if you have unsuccessfully reached Ticketmaster by calling +43 12 530 555 phone number 0 0 users reported that they have UNsuccessfully reached Ticketmaster by calling +43 12 530 555 phone number
    Austria
    +32 900 40 850
    +32 900 40 850
    Click up if you have successfully reached Ticketmaster by calling +32 900 40 850 phone number 0 0 users reported that they have successfully reached Ticketmaster by calling +32 900 40 850 phone number Click down if you have unsuccessfully reached Ticketmaster by calling +32 900 40 850 phone number 0 0 users reported that they have UNsuccessfully reached Ticketmaster by calling +32 900 40 850 phone number
    Belgium
    +357 77 777 040
    +357 77 777 040
    Click up if you have successfully reached Ticketmaster by calling +357 77 777 040 phone number 0 0 users reported that they have successfully reached Ticketmaster by calling +357 77 777 040 phone number Click down if you have unsuccessfully reached Ticketmaster by calling +357 77 777 040 phone number 0 0 users reported that they have UNsuccessfully reached Ticketmaster by calling +357 77 777 040 phone number
    Cyprus
    +45 70 156 65
    +45 70 156 65
    Click up if you have successfully reached Ticketmaster by calling +45 70 156 65 phone number 0 0 users reported that they have successfully reached Ticketmaster by calling +45 70 156 65 phone number Click down if you have unsuccessfully reached Ticketmaster by calling +45 70 156 65 phone number 0 0 users reported that they have UNsuccessfully reached Ticketmaster by calling +45 70 156 65 phone number
    Denmark
    +358 60 010 800
    +358 60 010 800
    Click up if you have successfully reached Ticketmaster by calling +358 60 010 800 phone number 0 0 users reported that they have successfully reached Ticketmaster by calling +358 60 010 800 phone number Click down if you have unsuccessfully reached Ticketmaster by calling +358 60 010 800 phone number 0 0 users reported that they have UNsuccessfully reached Ticketmaster by calling +358 60 010 800 phone number
    Finland
    +33 892 390 100
    +33 892 390 100
    Click up if you have successfully reached Ticketmaster by calling +33 892 390 100 phone number 0 0 users reported that they have successfully reached Ticketmaster by calling +33 892 390 100 phone number Click down if you have unsuccessfully reached Ticketmaster by calling +33 892 390 100 phone number 0 0 users reported that they have UNsuccessfully reached Ticketmaster by calling +33 892 390 100 phone number
    France
    +49 304 081 8824
    +49 304 081 8824
    Click up if you have successfully reached Ticketmaster by calling +49 304 081 8824 phone number 1 1 users reported that they have successfully reached Ticketmaster by calling +49 304 081 8824 phone number Click down if you have unsuccessfully reached Ticketmaster by calling +49 304 081 8824 phone number 0 0 users reported that they have UNsuccessfully reached Ticketmaster by calling +49 304 081 8824 phone number
    100%
    Confidence score
    Germany
    +353 818 903 001
    +353 818 903 001
    Click up if you have successfully reached Ticketmaster by calling +353 818 903 001 phone number 7 7 users reported that they have successfully reached Ticketmaster by calling +353 818 903 001 phone number Click down if you have unsuccessfully reached Ticketmaster by calling +353 818 903 001 phone number 9 9 users reported that they have UNsuccessfully reached Ticketmaster by calling +353 818 903 001 phone number
    Ireland
    +31 900 300 1250
    +31 900 300 1250
    Click up if you have successfully reached Ticketmaster by calling +31 900 300 1250 phone number 0 0 users reported that they have successfully reached Ticketmaster by calling +31 900 300 1250 phone number Click down if you have unsuccessfully reached Ticketmaster by calling +31 900 300 1250 phone number 0 0 users reported that they have UNsuccessfully reached Ticketmaster by calling +31 900 300 1250 phone number
    Netherlands
    +48 223 958 700
    +48 223 958 700
    Click up if you have successfully reached Ticketmaster by calling +48 223 958 700 phone number 0 0 users reported that they have successfully reached Ticketmaster by calling +48 223 958 700 phone number Click down if you have unsuccessfully reached Ticketmaster by calling +48 223 958 700 phone number 0 0 users reported that they have UNsuccessfully reached Ticketmaster by calling +48 223 958 700 phone number
    Poland
    +46 771 707 070
    +46 771 707 070
    Click up if you have successfully reached Ticketmaster by calling +46 771 707 070 phone number 0 0 users reported that they have successfully reached Ticketmaster by calling +46 771 707 070 phone number Click down if you have unsuccessfully reached Ticketmaster by calling +46 771 707 070 phone number 0 0 users reported that they have UNsuccessfully reached Ticketmaster by calling +46 771 707 070 phone number
    Sweden
    +90 216 556 9800
    +90 216 556 9800
    Click up if you have successfully reached Ticketmaster by calling +90 216 556 9800 phone number 0 0 users reported that they have successfully reached Ticketmaster by calling +90 216 556 9800 phone number Click down if you have unsuccessfully reached Ticketmaster by calling +90 216 556 9800 phone number 0 0 users reported that they have UNsuccessfully reached Ticketmaster by calling +90 216 556 9800 phone number
    Turkey
    +971 43 662 289
    +971 43 662 289
    Click up if you have successfully reached Ticketmaster by calling +971 43 662 289 phone number 0 0 users reported that they have successfully reached Ticketmaster by calling +971 43 662 289 phone number Click down if you have unsuccessfully reached Ticketmaster by calling +971 43 662 289 phone number 0 0 users reported that they have UNsuccessfully reached Ticketmaster by calling +971 43 662 289 phone number
    UAE
    +52 53 259 000
    +52 53 259 000
    Click up if you have successfully reached Ticketmaster by calling +52 53 259 000 phone number 0 0 users reported that they have successfully reached Ticketmaster by calling +52 53 259 000 phone number Click down if you have unsuccessfully reached Ticketmaster by calling +52 53 259 000 phone number 0 0 users reported that they have UNsuccessfully reached Ticketmaster by calling +52 53 259 000 phone number
    Mexico
    +1 (310) 360-2321
    +1 (310) 360-2321
    Click up if you have successfully reached Ticketmaster by calling +1 (310) 360-2321 phone number 0 0 users reported that they have successfully reached Ticketmaster by calling +1 (310) 360-2321 phone number Click down if you have unsuccessfully reached Ticketmaster by calling +1 (310) 360-2321 phone number 0 0 users reported that they have UNsuccessfully reached Ticketmaster by calling +1 (310) 360-2321 phone number
    More phone numbers
  3. Ticketmaster emails
  4. Ticketmaster address
    9348 Civic Center Dr., Beverly Hills, California, 90210-3624, United States
  5. Ticketmaster social media
  6. Nick
    Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 19, 2024
Ticketmaster Category
Ticketmaster is ranked 2 among 79 companies in the Events and Festivals category