Tikona Digital Networks
Reviews and Complaints

I bought a broad band connection last year from Tikona Digital Networks. The service was so bad that i called the customer care to discontinue my service. They did not do so even after repeated calling for a week or so.

I also sent them an email to stop the service and refund me the money for the few months advance deposit that they had taken from me. But they kept sending me monthly bills.

After a few months there technicians came and took away the company hardware and got a release receipt signed. Even after that the bills still kept coming for another 5 months or so.

After a year now I get a call from a very rude guys who threatens to file a suit against me in Delhi, unless i pay the outstanding amount of Rs. 400. Mind you I have taken the service in Pune, Maharashtra and Delhi has no jurisdiction in the matter.

Today again a got a call from an Advocate A.P. Singh from Delhi Civil Court, at least that's what he said his name was. He said he is about to file a suit against me for an outstanding sum of Rs. 780.

The company is an absolute fraud. The customer harassment is wide spread. I know a few people in my locality itself who have faced a similar problem with Tikona Digital Networks.

I want a refund of my money as well as compensation for this harassment. Other wise i will file a criminal complaint against this company and its representative who have been harassing me.

GUYS, Never go for tickona Internet connection... Here by i would like to share my experience with TIKONA.

10Days before i have requested Tikona Internet connection through their website. I have given all the details like my address, contact number and etc. After 3 days i got a call about the enquire and they promissed that within next two days they will be giving the connections. So i cancelled the plan to take reliance or airtel and decided to continue with tickona. As they promised the second day one guy has to come to my home and installed a hardware and given me a paper (Steps), i have to follow. And as per his instruction i paid the advance + installation (Even through installation not completed) amount through credit card But i couldn't complete the first step it self (open 1.254.254.254), it was giving an error "Page Cannot found". I tried to call the installation guys, but no response. After that i tried to contact through customer care, but every time was getting very polish answer like we have taken the request, updated and etc, Today 4th day after they installed the hardware...still i didn't get the Internet... Please guys, don't ever go for TIKONA connection..

Note: Another funny thing is the guy installed the hardware in ### way.. The antina is shaking every seconds. because they don't have a proper installation kit..

Shyju Pulari
+91 [protected] (If any feedback, please feel free to call me any time)

Hi,
Tikona is a very bad company with such a poor services. I am staying in Gurgaon, laxman vihar phase 2 and facing lots of issue. Never apply for tikona services, i have broadband connection from

tikona and it does not work 15 days out of 30 days. I am fed with the services given by Tikona company. I have so many complaints against them and they are also so frequent but still they never

able to resolve and i always get an sms stating that your complaint is resolved. Few of my complaint details are as follows:-
1) Not getting discount on online payment. For few months i got the discount, but from last three bills i am not getting discount while i am still making online payment and thats also before time.
The request number for the same is : 1-[protected]
2) Very frequently my internet is not working at all. I have to raise complaint almost daily just to get my internet working. Even the executive visited my home corrected the issue, and when he left, just after one hour my internet again stop working. The mobile number of executive came at my home is : [protected] (he was keep asking me my internet password two three times. I did not gave him the password, i enter it myself always. He did change my password without any reason then i have to reset it to keep it secret from him.
The list of frequent complaint i had to do to get the connection are as follows:-
1-[protected]-16Mar2013
1-[protected]-17Mar2013
These are only two, unfortunately i did keep the track of old ones.
3) Few days back i got the sms that if i opt for paperless billing i.e. bill will not come at home, it will directly send to my email id, then i will receive some gift, and there were big list of gifts. I opted this option, but didnt recieved any gift, i forgot i am dealing with fraud company, it their another dirty cheap trick and nothing else. I call on customer care and they said we are not tracking such things, you will recieve email. Strange thing is that, hardly anyone will recieve any gift sure.No hope for justice, this country if full of such companies, just awaking others that tikona is another fraud company. Can somebody put full stop on it.

Thanks to those who can teach lesson to these companies.
Ajay
[protected]

Tikona is thee worst Internet broadband service theat one can take. Its a complete fraud. theey do not give you your individual modem or anytheing of theat sort.

The installation guy doesn't mind if you have cable lying all over your house floor. They do not have a proper installation procedure.

I had taken Tikona service just last monthe, but I am so frustrated withe thee poor service and speed theat I want to discontinue thee service and get a refund back on thee money I spent.

I had got a unit installed in thee first week of June, but it did not start functioning right away. After a number of phone calls and visits by technicians, it was almost 10the of June when it finally started operating.

Withein one monthe I had to call your ridiculous customer service 3 times due to no Internet or extremely poor speed. I was not even given a complaint number for some of theese calls. One of thee complaints was not even resolved. Their customer care executive even called me for a follow up but did not send a technician to solve thee problem and closed thee complaint witheout resolving it.

I got thee complaint number for disconnection more thean 10 days back. After theat I got 2 calls to ask for status update and I told theem theat It has still not been uninstalled. And theen after a weeks time I again get a call and theeir customer care executive asks me if he can help me resolve thee problem.

What kink of crappy customer care service is theat. Three of theeir customer care executives failed to inform me theat I need to write a mail to get my connection discontinued, despite having my complaint number for disconnection.

Tikona is thee worst broadband Internet service theat I have ever had. It is horrible speed and extremely poor customer care service. Their so called 24x7 customer care actually only functions from 9 to 5, when any office going individual is unavailable. I have mailed theem to discontinue my services and refund my money.

Dear Sir / Madam,

My Tikona username is [protected] and from madipakkam, Chennai-600091, Tamilnadu.
My plan is 4 mbps circuit breaker ADCB 1199 with initial payment of Rs1000 before installation.

Issue started when the first bill came. Additional Rs 1000 was quoted in the bill without proper detail.
When contacted the customer care he cannot explain the same and finally they disconnected the connection now.

I contacted the local tikona guy who I met first for the connection. He accepted the bill amount was wrong and collected the correct first bill amount of Rs 800 from me in cash with all soft copies of bill details to his mail promising he will resolve the issue.

I found he CHEATED me when I received the second bill as that Rs800 I gave is not reflecting in the bill
When I tried to reach his mobile disconnects my call
His name is Prabhakaran. Ph no : [protected]
Initially I was promised of guaranteed maximum bill amount of Rs1499 with 4mbps speed but my first bill is more than Rs1800 and speed rarely at 4mbps. (usually around 2mbps ie., half of the speed promised).

You guys exceeded poor service.
Its beyond the words "POOR" "FRAUD" etc. I never came across this kind of service provider in my life.

Regards
Sathish.
Mobile : [protected]

i want to file a complain against tikona wi-fi. my user id is [protected] and may name is RAKESH BAJPAI i got connected with tikona on 11th may and I have paid Rs. 1213/- for installation changes in advance. The guy promised me for the good speed and active customer service but i found all this wordings as fake and i am just fed up with this slow speed and very poor customer service. i have filed complain on 12th may but no one come for the checking i have complained at least 20 to 25 times but i am not getting any response from this fraud and cheater tikona connection then i have also filed my complain in tikona toll free number bt they are also not giving us the proper answer i have decided to get disconnected with this rubbish connection and complain for this also then again the same reaction was given by the customer care now 10 days have passed and still i got no response . i have disconnected it from my computer and wanted tikona to take back their modem and return my money back. i want my money back. This is ma last responsibility completed from my side to complain to tikona now i will file complain against this in consumer forum

Tikona broadband no connection and no refund since last 3 months
Hi,

I applied for broadband connection and tikona executive reached my place and verified the signal and assured that the signal is good and asked me to choose a plan and I opted 6 months rental plan INR 799/- PM by paying inr 5293/- In cash on 27 feb 2011. Later their technical team approached to my place and said there is no signal, so installation wont be done. And said I will get refund within 2 weeks.

From that day onwards I didnt get any refund of a single rupee and their response is also not good. Instead of refund, they called me many times to make the payment of monthly charges even without installation.

I called up the customer care several times and always they need one month time to send my refund back. I spent more money on my calls to their customer care.

After 3 months they again called and said your refund will be settled in one month.

I would like to tell the pain and misleading information by tikona to other people and get refund through this forum.

sales executive ID:[protected]
application Number:[protected]
Registered Phone [protected]

i'm posting this info as many places as i can to save few other people from this pain

Regards,

Sashi

I had submitted my application on 23rd Oct for Broad band connection vide application # xxxx along with a cheque for Rs. 500.

After a week, installation enginner had come to my residence. HOwever instalation was not done since there was no coverage in that area.

I had requested to return my cheque along with the application but there was no proper response. Inspite of several reminders & calls, no one cared to return the cheque.

I have also mail them a couple of days back, hoping a positive response... !
at email # [protected]@tikona.in

Hi Friends, do you have any suggestion for me to get back the cheque...

I have taken tikona wi bro connection in april 2010.
I have taken unlimited plan 'f599' per month of total amount rs685 per month. Tikona service men told that i will receive full speed 512kbps. But. .
The speed was worst. I had logged many complaint on customer care site and on telephone frequently but i always get bad response. Customercare always said that they(Tikona) are going to improve with in couple of days.
From june mid week, the connection was disabled. While asked to tikona customercare officer he said that its undershifting. But after 15 days we asked for removal of their sevice(Disconnection) . But he told that " we are going to improve u can check on tikona site", we also asked tikona customer care that i havenot use service for 25 days, and if now i 'logged in' you would charge us for 1 day, so we would not log, but he assure that "tikona would never charge while repairing period as not giving proper service of full speed".
Due to customercare officers assurance, we loged in.
I was looking forward for speed 4 days i tried to get speed but all in vain. I cannot get their assured speed. Finally second time in july i gave complaint for disconnection. As their is no other procedure in tikona for disconnect other than telephonic customer care, this disconnection i had done on 18 july as well as on 24 july. (Tikona) they said on telephone to pay their bill of july for disconnection. So i had paid their july bill also on 5th august. Even then tikona did not disconnected connection and continue to bill for unlimited usage. The tikona customer care requested me to see that connection is working, by logging in on my id, so then i tried for connection speed by logging in but again same problem. And i again had telephonic talk for disconnection. Tikona assured that we had been disconnected and their wifro assembly will be taken back in couple of days. After some days again august bill given to us. Whereas in july i had already been said for disconnection and as stated above i had logged in tikona by their request for connection test
In september their technician came for taking out tikona wibro assembly. Even then tikona till now are charging us each month bill. With no usage for 4 month tikona still attaching each month increased bill, we didnot have even their assembly for 3 months.
And on 24 november a person mobile no [protected] named manasi called me "to give amount of rs600 for settlement then tikona will provide me letter of complete bill paid and disconnection succesful".
But still they are not done as per assurance, and not talking after certain time callingon same mobile. This is pure cheating. Pls they had to be punished. I want justice.

we are unable to pay our bill as the tokona online payment site is having some problem, when we called the customer care allways he says another 2 hrs it will be solved, from past 1 week i am trying and i am unable to pay the bill. Also called customer care person, who told he will be coming and collecting the money since 2 days, also, he did not turn back. I am unable to drp the cheque or DD as there are lot many procedures in our office, which will delay the payment. Hence suggest me alternative

in have been cheated by this tikona wifi internet service provider they have shown me a good speed of internet at 1st on the time of demo but after purchasing this service they have given me 16 kbps & 5 kbps speed . i have may times erported complaint at there customer care service but they just give me complaint no. & none of ther engg has yet arrived & noe they have sended me monthly bill before due date for this low speed .my UID is [protected] my location is dombivli west mumbai india. hope to get justice

I am Unsatisfied with Tikona service. My problem is speed had adopted 599/- plan with Unlimited downloading and uploading.
Speed I get it is 6kbps to 130kbps ranges with time. I have continues calling to customer care service all the technical and managers in the customer care says give us 48hours,

Sir i had taken tikona service on 11th of 2009 December ensuring that your service will be good but your company

Tikona is worst and fooling customer belief.

All the customer care says switch off your modem for 5 min and then release ip and renew ip and then our technical person would come to your home with in 48 hours.

But Sir no one came for last 6 days of my connection for the first 3 days speed i got is 319kbps then after the speed gradually decreased

.I have checked my speed in tikona speed where it show 287kbps when i check in outer site network like 2wire.com my actual speed is 4 to 130 kbps ranges Sir they convienced me saing that our connection is end to end connection .

You can check the screen shot hot the speed varies Today is 10 th Dec. I have used for 30 days and my screenshots are placed below So my dear friends my humble request is that please donot take the tikona service they will waste your time and money.

I got 1086.59/- rupees at last. They say sorry sir for wrong bill you have to pay only 599/- with service tax 59.99/-rs Sir for 150kbps why I should pay 599 + 59.99 rupees So Friends think for better net service provide not this fraud worst idiot tikona service

Tikona Had wasted my time and money I want a solution to this so that no other person would face this problem once again