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Tikona Digital Networks

Tikona Digital Networks review: Worst internet service provider 1

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8:56 am EDT
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I have subscribed to tiokna internet connection, 4MBPS plan (user id [protected]). The funny thing here is since the day I got the connection the maximum speed I'm getting is 0.02 MBPS! Like any other customer, I called their customer care and raised a complaint. I was promised that the issue will get resolved within 24 hours. Its been a week and no action from Tikona. I called them again and again but no use. Today when I told them I'm going to post about this irresponsible behavior, the customer care executive Mr. Rahul Sawant (hope its his real name) tells me that he doesnt care. thats how they respond. By the way they have already taken the money for next 3 months. What hurts me most is not the speed, but the way Tikona bahves with its customers. So my sincere advice to fellow citizens is please stay away from Tikona. There are tons of good good service providers out there. Its not just about the money, its about the mental peace. Never seen such a worst service providers in my life so far. PS: I'm facing this issue since 14th October 2015 i.e the day I got the connection. Today is 22nd october 2015, not even a single technician from Tiokana has addressed the issue so far.

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Oct 23, 2015 4:44 am EDT
Tikona Digital Networks customer support contacts
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'Corpora', Office 3A, 3rd Floor, LBS Marg, Bhandup(West), Mumbai, 400078, IN

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Dear Aravinda,

Greetings from Tikona.

Please be assured that your concern listed Oct 22, 2015 has been noted and our team is working on addressing the same.

Regards,
Tikona Care
Update by Aravinda Devaramane
Oct 25, 2015 2:38 am EDT

Dear Tikona,
I'm very sad to say that now the condition is even worse. I dont know how can you say that your team is working on it.

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Oct 27, 2015 6:18 am EDT
Tikona Digital Networks customer support contacts
Address

'Corpora', Office 3A, 3rd Floor, LBS Marg, Bhandup(West), Mumbai, 400078, IN

Website
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Dear Mr. Devaramane,

Greetings from Tikona.

We have noted your feedback and the same has been shared with our respective team.

With regards to your concern, we are working towards a resolution. We will revert to you shortly.

Also, we request you to refer the link below for ways to optimize the speed:
http://www.slideshare.net/TikonaIndia/3-ways-to-optimised-speed-by-tikona-digital-networks-23108551

For any further issues/queries, please contact us on our toll free number 1-800-209-4276 or you can reach us at forum.tikona.in

Regards,
Tikona Care
Update by Aravinda Devaramane
Nov 06, 2015 8:09 am EST

Dear Tikona,
Today is 6th November 2015 and I'm sad to say that the problem is not solved yet. So my kind request is to stop this kind of substandard service. I have gone through a lot of mental torture and I cant take this any further. Everyday I cant waste my precious time by talking with your customer care. What I understood so far is you people or incapable of solving the issue I'm facing.

Regards
Aravinda

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Pooja1234
IN
Nov 17, 2015 4:36 am EST
Verified customer This complaint was posted by a verified customer. Learn more

I've been with tikona from past 8months; I never had any major problems with Tikona service as such. But Yes the first three months was perfect, no issues. After that I had a problem with drop-outs at problem facing for 2 months but that went away. As of now it's been perfect again. Speed is great, excellent customer service for when we do have any problems, and good pricing.

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  1. Tikona Digital Networks Contacts

  2. Tikona Digital Networks phone numbers
    +91 22 6174 9700
    +91 22 6174 9700
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    +91 22 6145 7900
    +91 22 6145 7900
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    +91 22 4062 9629
    +91 22 4062 9629
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  3. Tikona Digital Networks emails
  4. Tikona Digital Networks address
    'Corpora', Office 3A, 3rd Floor, LBS Marg, Bhandup(West), Mumbai, 400078, India
  5. Tikona Digital Networks social media
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Tikona Digital Networks Category
Tikona Digital Networks is ranked 15 among 64 companies in the Internet Providers category