Timbercreek Communities / Timbercreek Asset Management
Reviews and Complaints

Bad community, timbercreek worst service worst manager no body care they lie, every time they said should write request we write no responding, I tell my freind and everyone read my review don t never ever rent or even think about it

I agree Timbercreek is doomed. Ive been living here 2 months and already id rather jumpp off my 8th story balcony than live here.
The whole building smells, the firealarms never stop going off and the rental office is a bunch of dumb blondes who have too much air in their heads to give a ###.
If you have any advice on how to get out of here fast, please let me know.

I moved into the apartment buildings September 1st 2014 and I would not recomend Timbercreek to anyone moving in. The first few months of living here my roomate and I had experienced multiple trying to get into our apartment as they believed it was a "vacant unit" even though we had all the papers signed and had been paying rent. The water gets shut off multiple times a month which is a complete inconvenience, especially when you don't recieve the notice or if you only recieve it late the night before. However, this isn't the worst, the worst would be the COCKROACHES that are in the kitchen. We keep our apartment very clean and tidy and do the dishes as soon as we are able in order to prevent to roaches from coming in. We've had this problem since we moved in and have been making complaints and demanding exterminations atleast twice a month, which they do but nothing is working since they only exterminate our unit and not every unit on the 15 floors. Everytime there is an extermination every cupboards in the kitchen and bathroom need to be emptied which after the 2nd extermination you find is a huge hassle because the problem is not going away. They are currently updating the buildings but first things first they should focus on the problems within like the cockroaches. Don't let the construction of the building fool you.

I plan on moving here . would you say its a good place to live ?

This is a complaint towards Timbercreek Asset Management, 146 Stewart Street, OTTAWA. March 12, 2013
I have been a tenant since September 2012, and I pay $970 (incl parking) for a bachelor unit.
Their website indicates that they aim to maintain a high standard of living for their residents by providing Superior Service. This is completely untrue. I have provided notice to move out because of my displeasure. The building is old. There is an old cigarette smoke smell lingering in units as well as hallways. The windows are old and get stuck every time one attempts to open or close them. A cold breeze always seems to come from the heat radiators right underneath the windows which made me get a heater throughout the winter or keep my stove on (I have to pay Hydro on top of the rent). I complained regarding these issues back in October, and they did not address the issue. Regardless, as I have been swamped with work and school, I decided it was too much effort to continue bothering them.
Initially when I moved in, there was a representative/superintendent who worked 9-5 Tuesday to Friday. She was replaced after the first 3 months, and then her replacement was also let go. There is a blond lady, manager, who I have only seen occasionally, who is the reason for this complaint. At the loss of my keys one afternoon in March and at the lack of a person working in the building, I called the number found at the lobby. This was before 5PM on a Tuesday. The woman, who identified herself as the manager, was critical and very rude throughout the phone. I tried to speak to multiple times and she kept interrupting me. She told me that the new person who worked there was off this week and that my issue was not an emergency. However, as a one time EXCEPTION, she was going to do me a FAVOR and send someone else from another building. While I understand that the loss of my keys is my fault, I expect (as a tenant) for the company to uphold their "aim to maintain a high standard of living for their residents by providing Superior Service" as their website indicates. I also expect that when EMPLOYEES ARE ON VACATION, that the company fills in that spot in case issues arise in the building. This is an apartment building of more than 100 units. I am completely displeased with their service and even though I still have two more years worth of school, I am seeking other accommodations.
I hope this assists anyone who is currently looking to move in at a building managed by Timbercreek.

My comment mainly targets the students or people are less experienced in dealing with rental corporations. I had some very bothering experiences with Timbercreek management assets which at the end of the day cost me some money but good experience for the future to better protect myself against some super opportunistic businesses.

Be careful buddies! they take advantage of any single situation you are not fully aware of or not fully informed about. They even play unfair games to put you in a situation to make mistakes. DO NOT TRUST THEM! be careful of your money. They would play stupid games for charging you some crazy money e.g., They would disappear on the day you are moving out. and if you have to move to other cities will be in trouble. Make sure you will evacuate the apartment when you do the moving out inspection with the manager in advance, otherwise, they would charge you with crazy nonsense amounts of money and would threaten you with your credit score. They would not even refund your deposit for the key fobs.
Terrible experience at the end of the day! I would never ever do business with Timbercreek Asset Management again. I have learnt a lot from my experiences but would never forgive and deal with opportunistic corporations who run unethical businesses.

I live at 2840 Baycrest Drive, Ottawa. You will wait forever for anything you ask, if they do it at all (after asking many times). Long waiting lines at management office. Run-down building. Bricks are falling from the balconies. Garbage chutes are disgusting and full of roaches. Some people are afraid of the roaches and leave their garbage on the chute's floor. This creates garbage mountains that clog the garbage room's door open and let roaches, garbage juice and awful smells in the hallways. In the stairwells, there are huge cracks in the walls and a full wall is missing. They don't care about who they rent to and the stairwells are full of graffitis. Shopping carts in hallways. The building is infested with flies. Garbage and recycling are always overflowing. Hot water sometimes takes 10 minutes to come. Basement is falling apart. Water damage in hallways. Elevators are very old. Right now, one doesn't work at all and the other one only goes down one floor at a time, opens it's door for no reason and then you must press the button again. And now they want you to pay 10$/day for visitor parking. Unless you're about to become homeless, don't rent here !

I worked for Timbercreek for almost 5 yrs, we went above and beyond for the residents and the company done most of the work ourselves to help them save money and just out of the blue one day the property manager Patricia comes in one day and gives us a week suspected with pay to do an investigation due to a complaint which there was no investigation done because we asked several people if the were questioned which should have been if they were doing an investigation, once the week was up they fired us with no explanation, but the harassment didn't stop there they blamed us for keeping their master keys didn't give us our belongings right away, it was a week of hell, they had residents sitting around the lobby with dogs, bikes which we never allow, security guards wAtching us as if we were murderers, then I hear they hire a couple that was fired from another company. Timbercreek don't want employees that will help the residents they want deadbeats that don't care that way they don't have to spent money just collect it

I am living in 274 cedar ave richmond hill, and building manager including all family smoke like a ###, building smell so bad all time, smokers have more rights than children, pets or non smokers, building problems, like second hand by air transfer between apts I will never move in to another timbercreek properties, in general are smoking buildings and bad management

WORST PLACE TO MOVE INTO. BEWARE OF SCAMS.

First of all I must thank god I do not have the pleasure of moving into 569 Broadview Avenue & 9 Tennis Crescent.

We viewed a couple of units in the place and found them to be pretty nice and we thought it would be a good idea to put in an application. Thats the only thing positive I can put in this review regarding Timbercreek.

We filled out an application with the property Manager - Dan was his name. He filled it out on the computer and we signed it after he printed it out. We were given a copy of the application which was double copied which meant that it was faded and anything written in fine print was very hard to read. We never received a copy of the application we had signed, which was very clear and easy to read. They also needed a deposit of $1500 and $80 for FOB Keys, which we provided on that day.

So a few day go by and we inquire to see whats going on? They inform us that the application is almost finished and they will get back to us.

We had been looking for other places in the meantime, just in case we were not approved. We finally are approved and receive an email indicating this. We change our mind because we find a place that is more ideal to our situation and tell them we are no longer interested and would like our deposit back. HERE IS WHERE IT GETS INTERESTING.

The property manager says please forward your mailing address and we will send you a check, it is customary for us to deposit your deposit cheque upon approval. We wait a couple of days and there is nothing in the mail. A week goes by and still nothing. Apparently someone from there office was suppose to contact us by the name of Sarah. We eventually have to get a hold of her to find out that we are: Legally bound to pay the $1500 even though we have no intentions of moving in. Then she informs us that it clearly says on the application, mind you we have the blurry double copied version. After vigorously squinting through this we find that in fine print there is such a stipulation.

So we are out $1580. $80 is not even refunded for the FOB keys we never received. We never signed an actual lease. We were taken for a ride as far as getting out money back, it took 3 weeks to get the final word that we will not be getting back our deposit. Dan even sent us a text message that we would receive our cheque, this never happened.

I am actually very happy that I am not moving into this apartment as the size of a 600 square feet for $1500 a month is a little high. More so I am happy not to deal with this kind of company where they do not care about there customers and are only about doing what they can to make money by any means necessary.

Again to all of you dealing with Timbercreek BEWARE OF SCAMS AND LOOPHOLES WHEN SIGNING ANYTHING. Also read reviews online in regards to this company you will find many 1 and 2 star reviews.

I have lived at 175 Hunter Street for just over a year. The unit above me has on average one party a week - throws water over the balcony, drags furniture over the floors at all hours of the day. I have damaged curtains because of water damage from the upstairs unit

We have had water leakages into my unit - apparently the 'bathtub' overflow is broken. How often does the valve needs fixing in a year

The emergency line is a waste of time. And if you call it. It takes up to 30 minutes or more before the supers arrive

If I could afford to move I would.

I agree with some of these people since I have moved into one of Timbercreek property in London Ontario at 750 Wonderlad Rd South it has been a real HELL. I have lived here for 6 years it went from one ex stream of hell to an other hell since we have went through 5 supers but the one thing that we had real good ones like Jim and Mary Meakes that made 750 Wonderland Rd South feel like a place to live but now since they have left us it has been real HELL. As far it goes with Timbercreek office hiring people to plow the parking lot is like hell too since they are using pick-up trucks they can't plow with a dam at all they make more of a mess then cleaning it plus the other thing is to that people leaving the front door opened when we are paying for a security building and plus people leaving junk outside of the garage doors and skunks going around ripping them open and the other thing is that tenants don't know how to keep there dogs on a leash at all. The other thing is to that they hire a company who comes into apartments to do things don't care how they clean up or even care about the tenants things too for me I think that Timbercreek care about the money instead of it's tenants and I hope Timbercreek office in Toronto reads this and gets the point too.

Don’t be fooled by the pretty signage and lobby entrance. Timbercreek pays for the look but not the quality. Since we’ve moved in to 2000 main street west Hamilton we’ve had 3 major floods in our bedroom when it would rain. We had to complain numerous times and push them before they would fix it. Mold had even grown on the baseboard and our furniture got damaged. The garage floods every time it rains hard and the garage itself is a disaster with pieces of wall missing. They shut down the water for the whole day very often. And when they finally got a good super that was actually cleaning up the place and fixed our flood they fired him without giving a reason. This company only cares about making a profit.

I live in the timbercreek building on Baycrest. Let me tell you...i've never in my life been through something like this. Cockroaches everywhere! My children don't even sleep at home most of the time because my son woke up to a cockroach on his face! The lobby, the elevator, mail boxes, apartments, laundry rooms...everywhere! They brought exterminators in 5 times since i moved im and that was only 8 months ago. The staff is horrible and rude and dirty. The people at the office ...dont even get me started on that. Noone comes over anymore because they're afraid of the bugs. I have through so much with my kids. Please do not rent here you will regret it. Windows dont open, cupboards are old and barely hanging, water is disgusting, bugs bugs bugs, rude nasty staff... ughhh!

The complaints by these people is all true about Timbercreek the way they run the company and the lies that are told
to the tenants. They insist on asking for 3% rent increases when they have done nothing for the tenants living in the building..
they are only interested in renting the apts telling these people a bunch of lies and making promises to them.
I am talking about the Quebec building on there way to the conditions of the other buildings they own.
If you think being a tenant is bad, don't work for them they don't treat employees any better, they listen to your phone calls
then make lies up about you I could tell you a lot more after working for them 15 months and being fired in the dead of
winter and giving reason as organisational changes. posting for a replacement in November and saying not your building
then in January it is posted again, and you ask again and the next he comes and dumps you That is enough for now .

File complaints directly to rental board and small claims court where possible after you've tried, and as usual per their practices, received a lack of proper and timely resolution to your issues. Timbercreek management is beyond shady. York street building in Ottawa is in complete disarray and their own accounting highly questionable in terms of proper record keeping. As example: Every month they send out notices to tenants claiming owed rent, amounts never add up, and they can not verify amounts received. They've raised rent without notice or written agreement from tenants for such, bypassing tenants' rights to refuse or demand for accountabilty for such increases. Tip of the iceberg.
Keep ALL your rent receipts and records. A tenant association is needed to deal with these people and put a stop to their practices and harrasment. Their response to your post is a joke and clearly a standard, canned response.

Thank you for your comments and concerns regarding 1867 Bloor. Timbercreek Asset Management prides itself on being the landlord of choice and diligently works to take all necessary measures when it comes to the safety, comfort, and satisfaction of our tenants.

We do take the outlined issues very seriously and ask that you please contact our resident relations department by email at residentrelations@timbercreekfunds.com or by phone at [protected], ext. 274 and provide us with your unit number and contact information for further discussion.

Best Regards,

Timbercreek Asset Management

comapnies like timbercreek dont care anymore about the tenant...all the y care about now is Money money thats it. everything is second in line to money...greedy very greedy... if they have a number up for emergency then they need to go...period...that is what the number is used for hello comapnies...start caring again if you want your tenants to stay...and by the way its the tenant that is keeping you in business at least have the kindness to compromise...