Tinder
Reviews and Complaints

Tinder is using my picture over the first window of tinder over play store. I wasn't even informed about it. Kindly remove my picture and compell them to pay compensation for using someone's image without their will. As I wasn't even involved in these dating sites and don't want my image to be displayed over it. Kindly look into this matter as early as possible since I have reported this issue multiple times on the tinder site and emailed them but I haven't received any update.

I would greatly appreciate it for a human being to respond to me. I have recently signed up with Tinder and I have no idea what it is I am getting. I can't believe with a company of your stature that you have no representative to answer questions or help with your accounts. You certainly don't have problems taking the $. I may be looking at it all wrong, I certainly hope so.
Please contact me at [protected], [protected]@gmail.com Thank you, Customer in need of your help-
Brett Beaver

Hello. I deleted my Tinder account shortly after I made it. When I tried to make a new one the next day I was met with the popup message that my Tinder account was banned because of activity that went against Tinder terms and agreements. I don't believe that I broke any of those terms. I had some picture of myself in lingerie, but no nudity was involved. I had blurred out private areas with photo editibg as an extr precaution because the lingerie was not fullt opaque. My profile had no text. I only chatted a little with three people, just regular friendly chatting. I can only assume that someone might have thought that picture in lingerie weren't allowed and banned me because of that. I had read the terms before posting the picture and I read that it was only nudity and sexual ly explicit or pornographic content that wasn't allowed and I didn't think that plain modelling lingerie or bikini pictures fell into those categories at all. I feel that Tinder should be equally strict and thorough about making sure people aren't being banned unjustly, that is without having broken any rules, as they are with banning people who do break policy. After all one should be able to trust that if ones behaviour is in agreement with terms of the service then one shouldn't be banned. If it happens anyway it could be interpreted at best as carelessness and lack of attention by the people responsible for the Tinder service and at worst as discrimination against the person being banned without being aware of having broken any rules. When I contacted Tinder they didn't even give me any information about what they banned me for. Nothing. I told them that I don't think I have broken any rules in the terms of the Tinder service, but that didn't lead to any more investigation or explanation from their part.

i would like to know how i can get my account unbanded or can yous give me a chance to make a new one. as i have asked before and you just send me rules and never on how i can get unbanned. i was never told that i was my account is under review and when i send yous a email for help i always get the same answer to my questions. which never helps me. i have honest, kind and respectful to others. all i would like is a chance to get my account back to at lest make a new one.

Hi I have just bought a 1 year package with tinder and paid SGD113.21 as of 10.20.2020 with my new card. Then on 21.10.2019, today, i received another email saying a payment of SGD71.68/- has been renewed for 6 months. How is this possible? Charging me twice! You should have a record that I have upgraded after the last expiration and not charge me twice!. The funny thing is the dates are all wrong with the renewal payment that i had received, showing 15.10.2019 as expiration.

Please check and update me please.

My payment for SGD 113.21 - Ref Code : TNDR.20daca3d-8bd6-49a1-bf78-d6920529930e

and the renewal email Ref Code for SGD71.68 /- : TNDR.0a078216-b89a-[protected]-cf27589f667c

my email ID with [protected]@gmail.com (existing) and now i had used [protected]@msn.com for payment.

Please help here.

Thank you.

Devi
+[protected]
Singapore

I joined Tinder on October 16th. Paid for Gold membership. The next day, I received notification of a message from a "match" but before I could open it a message popped up that I was banned for "violating terms of service". The huge problem being, that I had done NOTHING except swipe left and right...I read the terms of service and believe me, I am not in violation of any of their terms. I am a divorced, single mom who owns my own business and I am about as law-abiding and vanilla as they come. I then start reading about this issue online, there are tons of complaints and posts and articles about how prevalent this problem is...especially with attractive women being targeted by disgruntled trolls if they aren't "liked" in return. Apparently anyone can complain and say anything they want and people are kicked off the site automatically. There is no "customer service" or appeals process. The message I received to my question about what happened was an automatic, generic reply - same exact message that popped up when I was kicked off, with an added: "unfortunately we cannot give any more details at this time". This entire situation is a violation of my rights as a compliant, paying user. If Tinder can't provide me with proof of any wrongdoing, or provide an automatic refund (I paid for a month of service- I only got 1 day), this is a contract violation and I question the legality. I am confused, frustrated and furious.

I wasted 15 bucks and will be charged 25 later for what? Your regular tinder is trash, you can't see who likes you unless you purchase the premium package which I think is theft. Then when I got a hook up from somebody, and tried to verify myself on tinder stars.com, I had to put my debit info in again(which is BS, btw), and it didn't verify. So I missed a booty call because your post website works like garbage. I'm disappointed. Only doing one month of this and then I'm out. I think it didn't verify because I must not have enough money for these [censored] to steal. Tinder is a joke.

Hello Tinder team. I subscribed to tinder gold for6 month. Few days ago I deleted my account and then i made the new one. But when I tried to restore my purchases and then i'm getting the error of exceeding the limit. I purchased it on 2nd of sept. Tell me what should i do?please help me. My apple id is [protected]@yahoo.com . My email is [protected]@yahoo.com

I was charged twice while upgrading to tindergold. I was charged on my credit card and it said declined. It was then charged to my debit card. I would like the amount approved on my debit card to be refunded and the last four numbers of that card are 4737. I don't understand how the card can be declined and then show a charge on it, and now that I can't get a hold of anyone in billing it makes me angry.

Hey Tinder Team,

Someone has created fake account on tinder without my information.

Someone has used my profile picture and added this account.

I want pls delete and cancel this account on priority and provide confirmation post deletion.
Account name is "Kannnnuu 31"

Profile picture is also attached for your reference..pls delete on priority and confirm.

The Tinder website is a disgrace, the amount of you girls claiming to be 45, 50 Yr old is unbelievable. Tinder are responsible for this, either they create the profiles or they are not doing enough to get shut of these parasite profiles. Tinder should be shut down. Robbing people out of money, as a site they are no better than the parasite profiles that are on here

I hooked up with a woman consensually and the next day told her I didn't want to see her again because we weren't compatible. She complained to tinder that I was a sexual predator (she told me this later) and I got banned for violating Tinder's terms of service.
I wonder what I violated exactly. The fact is, I wasn't comfortable seeing her again for 2 reasons:
a) she pressured me to drink alcohol when I kept telling her I didn't want to
and
b) At the end of a date, she wanted money, like payment. This was shocking to me because we never discussed payment (I don't pay for sex) other than my paying for her taxi (and I paid for the drinks as well). Doesn't that violate Tinder's terms of service?
According to Tinder's terms of service, do I not have a right to stop seeing someone for the stated reasons? I believe I have that right and I did not violate the terms of service. And no one ever complained about me before.
But it seems on Tinder, it's easy for anyone to weaponize banning for because Tinder never asked for my side of the story. I wish they had.

Hello Tinder Team,

I was using your app when all of a sudden it crashed and then I logged back into to find that I had been banned. Is my account really banned? Or is this a glitch?

I hadn't sent any inappropriate messages, videos, pictures or other forms of spendable media. In addition I hadn't harassed, stalked, or made anyone feel uncomfortable. Furthermore my account did not contain any images, videos or text depicting something against community guidelines. If it is banned can you tell me what it is that got me banned? I did not mean to do something against community standards, and if I did I'm not sure what it was.

I hope this message finds you well.

Kind regards,
Austin Lieber

I wake up in the morning to see some new messages.
Within 4 hours, I was mentioned that I was banned.
That I was violating terms of agreement.

FAM, I used tinder since it first came out.
Nowhere near or have I violated any terms.

Tinder doesn't even provide a proper [censored]ing contact information.
No email that you can complain to.
Even better, their contact doesn't even work, it's linked to a [censored]ing fax machine.

Get your [censored] together.

Dear Tinder,

This photo has been used to create several fraudulent profiles in the San Francisco and Los Angeles areas. The same photo is being used with SEVERAL DIFFERENT NAMES and information. I was victim to this at one time which is how I know. Very handsome photo. The culprits behind this respond with broken English. It became apparent that the profile was fake with correspondence. I've reported this several times to no avail.

Some random girl profile I got matched up with asked for my number nd wanted to solicite sex and asked for a safe code to my phone number. To give u a nice summary. I ranted... That was my first match way to go to give me a good opinion. That f*cking hurt man I told her a bunch about myself... I cryed inside lol... Well I guess time to get over it. Also just got a second match and it blipped into the tinder void.

My phone was recently taken without my consent. It unfortunately was unlocked when it was taken again without my consent, in Auckland at 3:30am in the morning. At that point, photos were edited and my profile changed to include an wholly inappropriate photo that I myself would never have uploaded.

I was not aware of this change until I recovered my phone and I was told that I had been hacked. I logged on in the morning and my account had been blocked. I searched for a solution to make a complaint but there was absolutely no way of a) contacting tinder directly (of which I'm sure the authorities are aware of) and b) there was no appeal process for the decision made.

I understand that inappropriate pictures should not be uploaded to the app. However, where is the recourse if these were not uploaded by the owner of the phone or account but by a hacker?

Please could you advise how to proceed as I have paid $50 to subscribe to tinder earlier that evening? I have had to since cancel my subscription as there was no way to appeal this decision nor put forward the circumstances with which this occurred.

Thank you very much

Lizzie

I cancelled my subscription for tinder plus and even deleted my account but still I was being charged ₹189 subscription money, I discovered it today when I reactivated my account and was checking my bank statements and I didn't remember subscribing to any itunes service for ₹189 and then I checked my itunes account and to my surprise I was still paying for a membership I wasn't even using and reaping and no benefits out of it, I would like to get a refund on the extra money I have been charged for the last 6-7 months

I have been trying to cancel my subscription with Tinder for months now and I keep getting email responses that are a dead end, and now my account has been double debited. I demand that my subscription be manually cancelled because all your instructions are meant to make it impossible to cancel this subscription, and for me that is illegal practice. If it's easy to register the subscription, it should be as easy to cancel it too.

Hi there,

A couple months ago I had just gotten out of a relationship and decided to jump back on Tinder. I hadn't deleted my account when the relationship started, only deleted the app. So once installed, I logged into my account, gave it a fresh start, swiped for about 10 minutes and I got banned.

I have been a PAYING Tinder user for YEARS, have never been reported, never had any major problems, I have no idea why I was banned. All I recieved was an automated email saying "too bad" essentially, and when I inquired why I was sent another automated response saying "no further information can be given at this time".

Also adding I had a Tinder gold subscription during this with no refund.