Tinder
Reviews and Complaints

I have started using tinder few weeks ago and this was the most horrifing experience I ever had by using a dating app. I have bough tinder plus and first time I started to use it, it worked 3 hours, after that, I couldnt send or receive messages and one person I was in contact with told me I disappeared from his matches! For no reason they have blocked me or put me on invisible, stopping me from using a SERVICE I have bought! I had to close my account and make a new one and I used again my aquisition but the same problem repeated, after few hours all was dead! I asked at customer service to refund or to support me in my problem but I receive no email back! Abusively they take money, block accounts and dont offer any support! I stopped using it for a few days and after I made a new account and bought a new tinder plus to try again although they didnt REFUND ME at all first time! But same problem repeated, after getting some matches in one hour, after 3-4 hours I was invisible again! I asked refund next day and I received no answer.Horror! No respect for customer.

Hi there, i was banned today 22/05/2019 for "a violation of terms of use". I paid for the subscription 2 days ago havent even spoke to anyone yet and only have 2 pictures of myself on my account (which are family friendly pictures) so i am very confused as to why i am banned. Hopefully you can look into this. Thanks, Luke.

my email address is : [protected]@gmail.com

gold member account banned again
i travel all over the world and use tinder,
this is the 3rd time I'm in nigeria and my tinder location is back home in israel.
this is the 3rd time i have been banned for no reason.
i have payed full yearly membership last month, and now banned and can not be paid back my money. 150US$.

this is ridiculous

no one in their customer service gives an actual service

Some profile in tinder called evgenia in kiev is a scam.
Some crook use the pictures of a girl in moscow that I discovered later to be an instagram succesfull profile.
That crook is trying to catch guys that will pay for a travel with that fake evgenia.
The phone he is using in whatsapp is +380638708512.
Fortunately I was not enough naive to be catched.
I attached the picture used for the fake profile.
Thanks to clean your site of scams.
Luc

good afternoon. i am a 23 year old female named lexii and i had an account with tender for a while before it got deleted and i got banned from the site for no reason. im not sure why this wouldve happened and ive tried to recreate one since it happened but it still says im banned and its been atleast a couple of months. please help. thank you for your time.

on the app it says 17+ i was 17 turning 18 in a couple days when i got banned. i am not 18 and have not been u banned. i did absolutely nothing wrong and never got to experience the app because i was a few days young. RIDICULOUS. i mostly got the app because i struggle with getting a relationship and make friends. i was very very hurt to find out i was banned. everytime i email them i get no response. i guess i'm not getting unbanned. my profile was very appropriate and i never said anything inappropriate

i signed up for tinder gold paid $50 for one month.

one conversation with one tinder member became aggressive (his side) i defended myself appropriately without being aggressive back. he then said he was sick of time wasters and was going to report me for harassment. i reported him too.

i then try to log in next day and find i am banned. i then contact tinder through appropriate channel to advise them of the situation and the unfairness considering he was the one who was aggressive to me.

no action has been taken by tinder except for a standard reply about being safe and reporting harassment.

i want either a refund of my $50.00 or reactivation of my account.

Hello,
I am Rashmi Tiwari, 21, from Pune. Few days ago, my friends told me that I am on Tinder. Someone used my picture with name Neha and bio was Hook-ups. This created a very bad image in front of those who are my new friends. One of my close friend informed me about it and I was shocked. None of my friends were able to report the profile. Kindly, look forward to this issue.

Hello,

I've signed up on tinder to find a partner. A couple of weeks in, I decided to upgrade my account since I was missing out on some connections. A couple of days later, my account was banned while I was in the middle of trying to communicate with someone. I do not feel that I did anything inappropriate and upon reviewing the policies I can confirm that I have indeed NOT broken any policy rules. I also want to point out that it is easy to accidentally click on report someone without even realising it which would account for so many people being banned. I would like to have my account reinstated or the upgrade refunded. Unless, of course, you can provide proof of any wrongdoing, in which case I will humbly leave the matter to rest.

Sincerely,
Dora

Well I literally got banned for nothing I'm not a perv I don't harrass people I have no understandwhatsoever of how this ban came about I've used the app for years and never had a problem. Would very much like some form or resolution as I didn't do anything just woke up to a ban . I would love to have my account restored and at the very minimum what rules did I break because I read all the fine print and I haven't broken any. Yet guys can go around harassing women or shagging half the cityand that's fine to you guys but God forbid someone follows your guidline's I guess you you better throw a ban their way. What's wrong guys is it because I refuse to rate you well tbh if this isn't resolved I will but I will be resounding 0. I could understand if I did something wrong but I didn't and if you had a look you'd see that too

I have only been using this app for 30 min. I have had no contact with anyone on the app. My profile fit the guidelines yet when I went to log back in it said I was banned. I reread the guidelines and my profile fit without going against it.

I would like to be unbanned and inform of why my account has been banned.
This happned april 23 2019. My account was signed in by my phone number.

Waynejr.[protected]@gmail.com is my email.

Hi, recently joined the Tinder online dating app and within 3 wks i started conversation with 3 guys of interest. Investing time and cost leading to future meeting each other that has now been lost as i went to jump back online to set up the meet and found i was banned. My account locked out of.
I contacted via email and was advised that i had breeched their terms of agreement and they take such violation very seriously. My account will not be reversed. No explanation was given as to what i had done after asking for proof of violation.
I have since heard of others who have had the same happen to them... banned without provocation and no refund of their subscription. Appalling and extortionate of the tinder app company, where i believe their botts program is defective in picking up violations.
Not happy! Missed opportunities here! Wasted time and money!

I haven't been logged into my account for about 2 months maybe longer and when I tried to log in it said I was banned. I went over the guidelines and I'm more than sure that I didn't break any rules. I just dont understand. Itd ne great if you guys gave me a specific reason but no. Is there anything that can be done could you guys review my profile? I'd just like to know why I was banned.

I tried logging in to my tinder app on Wednesday night & realized I've been logged out & banned, I opened another profile 1am this morning and I got banned opened another at 11am & now I've been logged out, I really want to know what the issue is, is someone reporting my picture, profile or my I.P address is being flagged...This is so unfair, this is a dating site people meet banter and have fun without being judged & shouldn't be banned except for really strong allegations...

If I had a subscription it would not have been refunded. This happened on the 17th of April 2018. I just logged in to find screenshot saying I was banned. It seems an appalling way for this company to behave to not give a reason, I would recommend nobody ever pays to use this site as you can have your account cancelled at any moment and no refund offered. Not to mention all the contacts I have lost, including one girl I really liked, no I will never see her again, for no reason at all.

Hello,

I downloaded the app yesterday since this morning I've had trouble loading the app I've reinstalled it a couple of times, attempted to make a new account etc, I've lost my matchs for nothing but still won't let me log on once I actually can log on my profile picture doesn't show up neither does option to swipe left or right.

Can I please be shown on to fix this please highly annoying

Kind Regards,

Caitlyn

I have been trying to log into my account but it keeps telling me to enjoy me youth. It thinks in 14 which I was in the early 90's. I can assure you I'm in my forties and have wrinkles on my wrinkles. The remember friends the first time round and I have actually partied like it's 1999 back in 1999. I even visited the US in 2004 in my twenties not -1 that your app think ls

I can prove my age by emailing a passport of driving licence. I don't know what has gone wrong but I contacted customer services and I've had no response. Please can you reinstate my account as there was someone I was talking to that I actually would like to meet. Thanks.

I have been using tinder for years and have made many friendships and met lots of great people through it. A few days ago a man sent me a risky message and I replied. Recently I logged back on to tinder to find I was banned. I had violated the terms and conditions - even unintentionally. I apologize for breaking the policy of the app because I do respect the ideals of tinder. I regret responding and know now it's against the rules and it will never happen again. By reaching out to you I hope to hear back and possibly be considered to be part of the community again. Thank you! -Deanna

Email trail as follows. I just want subscription I pad for a friend cancelled. Jacob is taking no action.

On Wed, 3 Apr 2019 at 6:31 pm, Luke Mckenzie wrote:
This is the reference can you please ensure subscription is cancelled.

Reference code:
TNDR.93d88442-b543-4f76-ad0c-a0d499722d73

Restore token:
RT.749120b5-52e9-4042-a43b-0068f964bf91

On Wed, 3 Apr 2019 at 12:24 pm, Tinder wrote:
##- Please type your reply above this line -##
Your request ([protected]) has been responded to. For additional help, simply reply to this email.

Jacob (Tinder)
Apr 3, 4:24 AM PDT

Hello,

Thanks for following up. If you subscribed to Tinder Plus on Tinder.com and aren't able to access your account in order to cancel your subscription, we're happy to help.

First, please note that if you've deleted your account on Tinder.com, then the subscription that you purchased has been automatically canceled for you and you will not be charged again. You may restore this purchase at any time before its set expiration date. However, once it expires, you won't be able to access it.

If you haven't deleted your Tinder account, but you can no longer log in, please send us your order reference code. This code can be found in the the confirmation email that you received after purchase.

Thank you,

Jacob

lukermckenzie
Apr 3, 4:20 AM PDT

So can you please cancel the subscription wherever that may be that is associated to my email address? I do not have access to the account at all.

Jacob (Tinder)
Mar 30, 2:45 AM PDT

Hello,

You can cancel your subscription at anytime to prevent future payments. Please note that uninstalling the app will not cancel your subscription. To cancel, follow the steps below depending on your device and payment method:

If you subscribed via Tinder Online (Tinder.com):
1. Go to Tinder.com
2. Tap the profile icon at the top of the main screen
3. Go to Manage Account
4. Either disable Auto Renew or select Cancel

Note: After canceling your subscription, you will be able to use Tinder Plus or Tinder Gold for the remaining days that you have already paid for. Canceling your subscription will not retroactively refund subscription payments, and previously charged subscription fees cannot be prorated based on cancellation date. Deleting the app does not cancel your subscription.

If you're having trouble canceling your subscription, please let us know what device you used to subscribe, and we'll be happy to help you resolve this issue.

Thank you,

Jacob

lukermckenzie
Mar 27, 4:34 PM PDT

Im not sure we tried a few. I think it was on the web but i dont know if that is tinder web or tinder.com

Jacob (Tinder)
Mar 23, 2:41 AM PDT

Hello,

If you're having trouble canceling your subscription, please let us know what platform you used to subscribe to Tinder Plus or Tinder Gold originally (iPhone, Android, or Tinder web at Tinder.com), and we'll be happy to help.

Best,

Jacob

lukermckenzie
Mar 21, 5:17 PM PDT

It was not done on iTunes it was done on the website with a credit card. It's also not my tinder account. Can you please look into this properly.

Jacob (Tinder)
Mar 19, 6:22 AM PDT

Hello,

You can cancel your subscription at anytime to prevent future payments. Please note that uninstalling the app will not cancel your subscription. To cancel, follow the steps below depending on your device and payment method:

If you subscribed using your Apple ID:
1. Go to your iPhone Settings > [your name] > iTunes & App Store
2. Tap your Apple ID at the top of the screen, then tap View Apple ID (you might need to sign in)
3. Scroll and tap on Subscriptions
4. Tap the subscription that you want to manage
5. Tap Cancel Subscription

Note: After canceling your subscription, you will be able to use Tinder Plus or Tinder Gold for the remaining days that you have already paid for. Canceling your subscription will not retroactively refund subscription payments, and previously charged subscription fees cannot be prorated based on cancellation date. Deleting the app does not cancel your subscription.

If you're having trouble canceling your subscription, please let us know what device you used to subscribe, and we'll be happy to help you resolve this issue.

Thank you,

Jacob

lukermckenzie
Mar 18, 5:07 PM PDT

I paid for a friends first month of tinder so he could try it out. It's renewed now and is like to stop it. I can't reach them and so cannot get it cancelled their end. Can you please cancel the renewal against my card?

This email is a service from Tinder.
[09X8VE-7EEV]
--
Please excuse brevity or typos, sent from mobile

I deleted my Tinder profile roughly two weeks ago yet I was informed by Vodacom today (04.04.2019) that I have been billed R218.49 for my Tinder Gold Subscription - I subscribed to Tinder for one month (R189.99) on the 5th March 2019 but did not subscribe to Tinder Gold...yet I was billed ?

Please delete all Tinder subscriptions immediately as I no longer have a tinder profile.

I would appreciate it if you could confirm receipt of this complaint and confirm that all subscriptions showing on your system have been deleted.

Your assistance would be appreciated - many thanx.
roger.[protected]@gmail.com