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This company has a very poor return policy and their customer service department ranks as one of the lowest I have come across. All communication is conducted without names and they will not let you talk to speak with anyone. I would not recommend this company and would ask anyone looking to by snow chains for their car/SUV to look somewhere else. SCC Chains is a much better company to deal with (I spoke with them as well and they always seemed to be ready to help) and will give them my business in the future. I regret having made a bad decision to go with the low price supplier.
The complaint has been investigated and resolved to the customer’s satisfaction.
From: TireChains.com [mailto:sales@tirechain.com]
Sent: Friday, February 20, 2009 8:31 AM
To: Dan Thomas
Subject: TireChain.com Return Authorization
There is not a way to get them back to you within the 15 days that I received them because tomorrow Feb 21st is 15 days from when I received them on the 6th. I ordered 2 sets of chains (order# 100785 and 100788) and used 1 set and left the other in the garage. I have been on vacation and yesterday was the first opportunity to return the chains. Is there any leniency you can offer, or a couple of buffer days so the chains can be returned next week? Please let me know.
Thank you,
Dan
________________________________________
From: TireChains.com [mailto:sales@tirechain.com]
Sent: Friday, February 20, 2009 8:31 AM
To: Dan
Subject: TireChain.com Return Authorization
Hello,
Please use your order # as the RGA#. The order # must be on the outside of the package. The return needs to be in our signed into our returns department within 15 days of the delivery date or it will be refused.
Below is our return policy.
Returns must be received by tirechains.com within 15 days of delivery date. Returns for refund are subject to a 15% restocking charge. Effective January 2, 2006, UPS is charging shippers for the return of undeliverable packages, including but not limited to - refused packages and those where three attempts were unsuccessful. Any item that is refused or undeliverable, return shipping will be billed to the customer in addition to the original shipping charges. Chains must be returned in new, unused condition. Credit will be issued less actual shipping charges incurred by tirechains.com. RGA # (return goods authorization) required. No returns accepted without RGA number on outside of package. RGA # MUST BE REQUESTED VIA EMAIL - CustomerService@tirechain.com. EMAIL SUBJECT MUST INCLUDE YOUR ORDER #. No Fedex returns accepted.
Thu 2/19/2009 5:46 PM
I would like to return these chains. Please provide me with a RMA # and I will ship it back to you. Thanks, Dan
From Dan
Fri 2/20/2009 11:54 AM
I am very disappointed to hear that. I will make sure not to buy chains again from Tire Chain and tell those who ask about it to find a more lenient supplier.
Dan
From Dan
Fri 2/20/2009 12:35 PM
For your reference I have attached a link to share my opinion and disappointment about your company:
Tirechain.com — Poor Return Policy/Customer Service
Please feel free to forward this to your President
I agree! I live New Jersey and needed some tire chains but when I called to get some assistance to guy I spoke to was rude and almost seemed like he was too busy to help. I went to vulcan tire and they were very helpful and the price I paid was very competitive.
I did some checking for and it looks like the president of the company is David Goldblatt. D&B shows they are a small company so you might not get to far with them. If you need more info let me know.
I JUST GOT A SET OF 2 LINK SKID STEER CHAINS. THEY WERE LACKING A CROSS LINK 15 INSTEAD OF 16 AS PIC. ON THERE WEB PAGE SHOWS. THEY SENT ME A REURN LABEL THEN WHEN THEY REFUNDED MY ACCOUNT THEY CHARGED ME FOR SHIPPING. I HAVE BEEN BACK AND FORTH WITH THERE JOKE OF A CUSTOMER SERVICE. EMAIL ONLY NO PHONE.THEY REFUSE TO CORRECT THERE FAULT. WISH I WOULD HAVE RESEARCHED THEM MORE TO SEE ALL THE COMPLAINTS I HAVE FOUND.
I am sorry I did not first read the Blogs about this company. I ordered 2-Pair (quantity-4) of snow tire straps for emergency use. They arrived, via UPS, ($14.99 UPS charge added to invoice shipping from Pa to Georgia? Each pair was in a white canvas bag, stitched across the top. The bag was stamped Made in China. All this seemed fine until I opened the stiched bags and found that three of the four tire chain straps, could not be re-closed with the locking mechanism. Nothing lined up properly. Obviously these people receive the merechandise in from overseas and never check to see that the mechanical parts line up and that everything is working properly. I was going to contact the company and fiqured it would be a no brainer replacement. After all, they shipped out faulty merchandise and natutrally I assumed they would replace at no charge. Then after reviewing their horrible return policy I realized that I would have to ship the faulty merchandise back to them at my expense, and if I got another poor quality replacement, I would again be shipping back at my expense. Also, if you decide that you want to return the merchandise, they hit you for a 15% RE-STOCKING FEE. OK, so they got me for $60.97, the total price of my order with shipping. I am throwing these chain straps away, it is not worth the aggervation to get a partial re-fund. Chalk this up to my stupidy! Hopefully you will learn by my mistake and those of the others posted here, about this company.