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won't cancel/keeps charging after cancellation
I had received (without prior permission, nor any notification of) the FYE Backstage VIP Pass. I say I was not informed because when purchasing a few last minute christmas gifts, the clerk asked if I would like to save 15% on my NEXT purchase (notice the 'next', because there was no savings advertised for the current one) to which I replied no thank you. I...
Read full review of FYE and 48 commentshorrible customer service
Since 11/15/2009 I have been trying to resolve an issue with FYE to no avail.
Issue: I re-ordered Call Of Duty Modern Warfare 2. My order was canceled because they were out of stock (this was canceled several days after the product was released). When I made the purchase I used a gift card to pay for some of the amount. When the order was canceled they refunded my credit card...but made no indication they would return the money for the gift card.
I reported this to their online customer service - mistake #1. They can't read anything for the life of them and were persistant on the fact that I was refunded for my credit card... (although my issue was with the gift card)... I proceeded to call customer service - mistake #2. I spoke to this older lady named Roshelle (cause of Mistake #2). Frankly she was the most unprofessional person I have ever encountered at a customer service. She was rude... kept promising to call me back... never did... would put me on hold for 30 minutes at a time... kept forgetting to followup on several occasions... She didn't even know what the policy was for gift cards. Nobody could point me to the web page which stated that I could not throw away my gift card... And to top things off I tried speaking to her manager. Apparently her manager, Bobby only works Monday through Fridays from 4 - 6pm. Not sure how that works out. I never got a call back from anyone.
Till this day I haven't heard anything back.
The icing on the cake is why I have the gift card in the first place... It was given to me from FYE because they screwed up a previous order of mine...
It is safe to say they are the worst and I am probably never doing business with them. I am just going to keep posting complaints so the word spreads and people know the truth.
I would like to add that I filed an official complaint against Roshelle and kept getting resistance from the manager. I couldn't understand why this person was so adamant on letting me know there is no possible way Roshelle would ever be unprofessional. Well... turns out he was her son. I felt sorry for him but his mother was so rude and possibly one of the worst people I have ever dealt with.
Hopefully the complaint was filed and not sabotaged.
The complaint has been investigated and resolved to the customer’s satisfaction.
taking unauthorized money from my checking account
They have been withdrawing money from my account without me having ever signed up for their VIP club. I paid 25 for the Backstage pass membership, which is a yearly charge...then they started charging me monthly for this VIP pass...which is not what I signed up for.
The complaint has been investigated and resolved to the customer’s satisfaction.
illegal charges
I just saw a couple of complaints against TLG FYE company on illegal charges. I want to also share that I, too, have been charged 9.99usd for 2 months now by TLG FYE (i don't even know what this is) without my authorization. I would appreciate it if your kind office to conduct some action to sue this company and stop their operations. Thanks, Albert
Read full review of FYE and 5 commentsunauthorized debits from my account
I went into the FYE store because my son wanted to buy a cellular phone. While I was waiting for him I saw a Billy Cyrus CD and decided to purchase it for my daughter. When I paid with my debit card the cashier tried to sell me a discount VIP program for $25.00 a month. I told him NO. He then said he had something that would give me a 10% discount. I told him not to sign me up for anything. I found out four months later that he had put something through to my bank to take approximately $10.00 out of my account each month. When I called FYE and demanded the money be refunded they said they would refund $20 to the account the same day and I should request the remainder in writing. They have never refunded anything and I have had no answer from them for my letter. My bank if refunding two months because I filed a fraud claim. I am probably now looking at legal steps against FYE to recover the full amount.
Thats right several people that I know have complained and have had problems with that store.
The complaint has been investigated and resolved to the customer’s satisfaction.
firing 8 month pregnant woman
how can a company fire an eight month pregnant woman 3 weeks before christmas and deny accumulated vacation and sick time. supposedly a customer filed an e-mail complaint, we've never seen a complaint. was it because a pregnant woman may have been grouchy or short with a customer ? who knows ? it seems the store manager and local human relations are friends. if this is how this company treats an employee with 2+ years experience i would be careful of applying for work here and definitely wouldn't own the stock. also, i haven't seen a link on their website to file a complaint. sounds like b.s. to me.
The complaint has been investigated and resolved to the customer’s satisfaction.
not really knowing the full circumstances, you can go to human resource person, they are suppose to be for the employee, or you can go to web site and email the ethics and dyversti board(not spelled right)with your complaint and they will investigate it.Now weather or not it goes in your favor thats another question.In the long run these folks are usually looking out for their company!
I don't understand FYE, what company did she work for?Was it waste management, inc.(garbage and recycling company)?
Good Luck and hope the Best for yall.
what is FYE? I hate initials, this could mean anything!
I'm sure you probably didn't do a good job at FYE. It doesn't matter if your pregnant or not. If you can't sell for FYE you can't work for FYE. So you must have really sucked bad for them to can your ###..hahahahah
This doesn't seem fair at all.This is the way these big companies are.they don't care about their employees, especially the ones that make it work for the company.
What is the Company name, you didn't say.
Good Luck and I hope you don't sit back and take this with out a fight.
$ 10 hidden fee every month
i agree! im sixteen years old. I went to fye to buy my earphones & this cashier said that if i want a discount card.. i asked him if its free, and he said yes. he didnt say that THEY GET freaking $10. every month! i got overdraft because of this stupid discount card! i called fye and asked them how to cancel my card.. they gave me the wrong number! hopefully i can get my $ 40 back! or else!
im never gonna go there again! stupid cashier!
The complaint has been investigated and resolved to the customer’s satisfaction.
employees forced to push bsp vip
I have a friend that works for an FYE store. This company rules by a heavy hand when it comes to employees. If they choose to continue to work there, they are up against "threats" if they do not sign-up enough VIPs during their shift. This goes for the magazine program as well. All complaints should be directed towards upper management, not in-store. Pay attention if you shop there, ask questions, we all get stuck on the word "free" and tend to not hear anything else afterwards. Read the brochure, read your receipt, it's there. The employee is only doing the job that the corp office dictates.
The complaint has been investigated and resolved to the customer’s satisfaction.
Yeah you can't blame the employees here, theyre literally forced to push this junk, and they end up taking most of the flak when angry customers come storming in. It's really a growing problem in the retail industry moreso than with this store, you can't just buy something anymore without being heckled about cards and you can't be an employee there without having to sell these scams
I have tried a bunch of times to cancel this membership online to avoid hassle of calling and speaking to some ### who can barely speak english trying to convince me to keep acct active. It does not recognize the login info or the membership # and I did register the acct. I have even called and am now scratching my head on whether or not they cancelled it or left my acct active. I guess I will have to call again and see for sure. Don't bother with this crap it's more headache than anything else.
To bad the Corporate office does not want to hear it, , I know they are about to fold YEAH
they're taking money from me
My statement is telling me I am being charged 9.99 from TLG FYE and I never agreed to any monthly charge!
The complaint has been investigated and resolved to the customer’s satisfaction.
This charge is from signing up for a discount card called the backstage pass. It comes with a free 30 day trial, and if you don't want to be charged after that, you need to call the 1800 number to cancel or it will automatically bill you each month. The 1800 number can be obtained by calling your local FYE and asking for it. The associates can do nothing at a store level to cancel, you must call yourself.
unauthorized charges
These people charged my mastercard twice at $9.99 each. I NEVER authorized them to charge my card. I NEVER gave them my credit card number. I have NO IDEA how they got my information. I called the 877 number that was on my credit card statement and spoke to 'Mary'. 'Mary' was very rude and at first, refused to refund my money, even though I explained to her...
Read full review of FYE and 20 commentsweb coupon/email coupon
They had a coupon listed on their website that they were ALSO emailing at the SAME TIME. I tried for over a WEEK AND A HALF to use this coupon and each time I entered the coupon received the response that the code had EXPIRED, even though 2 hours after trying I would receive this SAME COUPON in an email to NO AVAIL. I searched for a number to call with NO LUCK. AFTER ALMOST 2 WEEKS I reached a live person, who told me in the "fine print" they could change the terms at ANY TIME, I likened this to being in a store with a sale sign up and walking to the register only to have them take it down when you were half-way to the register OR halfway through your transaction. THE NITWIT on the phone did not process this so I asked to speak to a SUPERVISOR-wouldn't YOU KNOW IT THEY WERE ALL UNAVAILABLE. I called back later and spoke to a ROCHELLE, she made sure I knew here name was ROCHELLE because they have a Rachelle there and she told me they had been having problems with this coupon for SEVERAL DAYS! and had NUMEROUS CALLS and she KNEW THAT IT WAS WRONG that they were NOT HONORING THE COUPON BUT WHAT COULD SHE AND HER SUPERVISOR DAVID DO? FALSE ADVERTISING? ETC... She said wait till another coupon comes up, YEAH RIGHT! The store employees ARE NO HELP EITHER. SOMETHING NEEDS TO BE DONE TO ENFORCE THIS COMPANY WITH STOREFRONTS ACROSS THE US TO FOLLOW THE BUSINESS CODES AND ETHICS PRACTICES THAT ALL OTHER BUSINESSES ADHERE TO. By the way, days later that coupon was still being emailed out. FYE YOU ARE A JOKE and I tell EVERYONE TO SHOP ELSEWHERE, eventually you WILL get the message that YOUR SCREWING the customers is ILLEGAL and you can not get away with it!
The complaint has been investigated and resolved to the customer’s satisfaction.
vip card
Went to Fye bought 2 posters when I payed I used my debit card the clerk says hey do you want to check out our Vip club all we need is your email and you get 10% off I said sure told her my email got 10% off was filled with joy...I check my bank statement 2 weeks later and they have started to charge me 10 dollors a month every month on the card witch I used for the purchase never did I sign up for this or agree to be charged they just started it without my permission I called and canceled it and what do I see next month anouther charge on my account for 10 dollors for Vip FYE club. So I had to go down to my bank in person fill out a forum for fraud and cancel my card to stop any other purchases...what a pain in my A$$
The complaint has been investigated and resolved to the customer’s satisfaction.
unauthorized, unexplainable monthly charges on credit card
About five months ago... I signed up for the VIP membership at FYE music store in the mall and they made it sound so easy. They said the first month is free. after the first two months you get at $20 gift card... after the first few months it costs $11.99 for the monthly fee. ok ok... sounds easy right. Well first of all the 10% discount on all purchases isnt worth it. you need to spend about $120 dollars in the store to make the in store discount even worth it, which isnt even worth it lol. i figured i would try it out for at least a couple months and in the end i would at least get a $20 gift card, which i didnt even get! well... i dont shop at FYE very often maybe once or twice a month. so i decided i would close my account there. i thought it would be easy to close... but they dont let you close your account in the store. well i lost my membership card... and they said it would cost 6 weeks to get a new card. but you need to have your membership number to close your account over the phone...which i didnt have the membership number because it was on my card. which i had to go online to find the phone number to the company. they dont have an option online to close your VIP account. so i called the number and talked to someone who barely spoke english... and told her i wanted to close my account... I SAID NO when she asked if i wanted to keep my membership for a lower fee... i clearly said NO. and i found a month later they charged me 9.99 on my debit card... they over drew my account with out my permission... my bank then charged me 35 for the overdraft fee... it wasnt even worth it. all that hassel... not worth the time
It was your fault. The small little paper explained that tour card was going to be charged and you signed it..next time read before you sign
Same thing happened to me! I was asked about the VIP card and I said sure, he told me it was a month free and that I had to register my card to sign up after that... with that said, I don't normally shop at FYE, I think twice in 10 years... anyways, 2 months in a row I noticed I have been charged 11.99! I DID NOT ever register my card, so how is this taking money out? I don't have the packet they gave me nor the card, I threw them out when I cleaned my car because I only wanted the free month... And the guy who said he works for FYE, may I suggest that you tell your district/regional mangers that they need to have better training in selling the VIP cards, because from the looks of it, I'm not the only one who got scammed.
Actually the additional discounts for the card may be useful. The $11.99 a month also gives you 1000s of coupons nation wide. Khols for example gives you 15% off online purchases with the card. My parents just save $300 on a Carnival Cruise. You also get credit card protection as well.
I cancelled mine, because I only wanted the one free month, but the point is you have to READ the agreement.
yeah, this is ###. i am livid, i will write a formal complaint to the company and then to the better business bureau.
I agree with shizzdashizz. When my uncle and I signed up, they told us it was 100% free. They never said anything about cancellation or how much money we'd need to spend per month. All they told us was that we'd get discounts. That was it. We signed up, thinking "ok. works for me" and then WHAM. I'm reading the instructions and rewards crap on the FYE mini packet they handed me, and it says 11.99 a month! A MONTH! THAT IS SOOOOOO NOT WORTH IT! FYE needs to make that statemen more clear! GOD!
This is an absurd complaint. I am an assistant manager at an FYE store and I can tell you that it was your fault for signing the agreement. Yes I said agreement-this is required so you can't sue the company. Your account wouldn't have been activated without your signature. The company gives you two slips to sign when you sign up for a VIP. Your signature is required when you pay by debit/credit (as most places require) and one for the agreement. Also- shizzdashizz you are lying. We are NOT allowed to offer VIP's to minors. If we enter your d.o.b. in the system it would reject the clerk from signing you up. This is obviously done to protect the companys ### from lawsuits as well. Get with it people. Seriously...
i agree! im sixteen years old. I went to fye to buy my earphones & this cashier said that if i want a discount card.. i asked him if its free, and he said yes. he didnt say that THEY GET freaking $10. every month! i got overdraft because of this stupid discount card! i called fye and asked them how to cancel my card.. they gave me the wrong number! hopefully i can get my $ 40 back! or else!
im never gonna go there again! stupid cashier!
broke contract
I had went to their site and seen a preorder option for The Beatles Mono Box Set limited edition. I agreed to accepting & paying for the order when it was scheduled to ship which was 090909. 090909 passes I see it's still in process, I email them they said they didnt have the items. didn't have the items? Did they oversell the items? Many people I have spoken to since recieved their orders with no problem Fye.com & wherehouse.com which is owned by Trans world Entertainment did not deliver. A couple of days later I see a charge on My card for almost $1, 000, huh? Item never shipped. Like most places you order from they don't chage you until item is shipped. I was charged that friday and that sunday it was never shipped but charged. Emailed company, no response? Charge is still there not pending or was I credited back. I filed a complaint with FTC & now I will call my bank and explain it's a fraudulent charge. I am not a lawyer but, When an offer is given on a website that promises to deliver such in such by such in such time & I commit to their offer I believe there is a contract, they made themselves obligated to take a payment from me & deliver that item in a timely matter. Fye.com & wherehouse.com failed to meet the obligations they took. I cancelled their backstage pass before I am to be charged but from what I see posted her as above I will notify my bank to not accept any charges from the parent company nor fye or wherehouse.com. they belong backstage where they are not seen to ripoff another consumer...at the least be fined, $10, 000 would seem fair. How low can a business go, I just found the lowest I have seen in decades. the company should be put out for trash collection & If I were you I wouldn't support them with any business, they should be out of business. Only found complaints after it was to late from now on I will be more careful & let anyone I know my experience.
The complaint has been investigated and resolved to the customer’s satisfaction.
unauthorized charges to visa card
After noticing that we were illegally charged 9.99 for 4 consecutive months, we discovered that after using an online flower delivery service, TLG FYE illegally obtained our debit card information from the flower service via a pop-up window and began charging us for a subscription we did not order. After some investigation, we further discovered that this company has a history of scamming people.
Beware if you ever see the company name of TLG FYE-VIP which is allegedly a subscription service to receive discounts on entertainment tickets, etc. They are boldy performing illegal billing practices.
The complaint has been investigated and resolved to the customer’s satisfaction.
hidden fee
I bought one CD, was given a discount of $1.50 on it. The clerk threw in what he called a free discount card. Saying you can get a discount on this and that. Never one did he say there was a monthly fee. Now I find a fee on my credit card that I don't recognize. First I do a search on the internet to identify it. Okay, now I know that it goes with thi...
Read full review of FYE and 18 commentsmembership terms
I was offered a VIP pass for no monthly fees and received a book of coupons.Couple months later I find there is a $9.99 per month and the associate in the store told me, " Well, I don't know why she told you that, so call headquarters and they may or may not refund your money back." All this with an attitude of too bad so sad, we don't know how to apologize.
Read full review of FYE and 21 commentsmissing movies
Let me start by saying that I loved this store... Which is why I didn't think it would be a problem getting a gift card from them in exchange for some CDs I sold. I ran into problems when I moved and even after asking the sales rep at the store specifically if there was a FYE store nearby my new residence I found out there wasn't.
Then I used the gift card online to order some dvds. Which because of where I live are apparently "undeliverable"
I tried to cancel before they were shipped but it was too late. It was litterally like the next day. Then the slow e-mail response led to me not realizing the dvds where undeliverable until what I'm fearing now is too late.
I've e-mailed FYE today but am not really expecting anything to come from this. I've still got the gift card with some cash on it. Unsure when or where I can use it in an actual store.
Next time I'll get CASH!
The complaint has been investigated and resolved to the customer’s satisfaction.
worst customer service
The horror stories about fye rebates are true. Just look it up online. The number of complaints are staggering.
I made a purchase from them, filled out the rebate forms to the letter and sent them in, only to have them rejected because they're allegedly incomplete. But by the time you get that back, the time limit for returning items has already elapsed.
The truth is, rebates are a con. If they really wanted you to have those savings, they'd simply mark the difference off as a sale price up front. They're hoping you either forget to send them in, they get lost in the mail or you weren't 100% compliant and thus they can reject you. Of course, they can also lie when denying you.
The prices at this store are insane to begin with. But their rebate scam takes the cake.
The complaint has been investigated and resolved to the customer’s satisfaction.
Ok. Im really tired of people thrashing this company when in reality, you people are VERY ignorant! I work for this company, and let me tell you something about the rebates...It is not FYE that you have to do the rebate through, it is a third party company that you have to go through. We get paid from those companies that want to slap a rebate on selected items. The price you pay in store is all FYE has to do with it, again, the rebate is through a third party company. So how about taking you're ignorant complaint to them.
The experience I just had dealing or trying to deal with FYE.com Customer Service is shameful. Their auto response to a situation did not answer the PROBLEM.. Almost 2 weeks of emails back and forth left me with no results..
DO NOT ORDER FROM THIS SITE.. That are a rip-off and there is N CUSTOMER SERVICE.. why do you think there is no direct phone contact. The 800 number they post is just an explanation of what to do ONLINE..
Again, boycott this Business as they collected funds and never delivered the merchandise that was ordered.
On top of that FYE will hire anybody--literally! I was one of their best workers and put a lot of effort into my work, only to see other associates do a half-assed job! If you do work at any of Trans World Entertainment's stores, there's no reason to show any incentive: they don't care! And if you do work for them, switch to a better retail company! :)
I used to work for them--everything that you've said is true. All of the loyal customers at the location I worked at would tell me to throw the rebate form in the trash, being that they didn't want to wait an eternity for a $5-7 reimbursement. Horrible company...
bad service
DO NOT ORDER WITH FYE! I ordered a CD and paid extra for 2 day air (making the CD worth $16.99 cost $29.13)I even emailed them saying if they could not make delivery in the time needed to cancel my order. The order was made on the 16th and failed to arrive in time for Christmas.When I called to get a refund on the $9.98 shipping charge- I was refused by the customer service representative saying that they need 3 - 5 business days just to process the order before it is shipped. When I noted that it did not say that anywhere on their website and asked to speak to a manager I then was treated very rudely by the manager. He refused to refund the shipping cost and said couldn't show me specifically where the (ridiculous) time frame needed to process an order before it could be shipped was stated on the site & then said he did not have time to talk with me. Since a web business is only as good as their customer service (and especially their managers) I say FYE isn't worth anything...go somewhere else.
The complaint has been investigated and resolved to the customer’s satisfaction.
"I was refused by the customer service representative saying that they need 3 - 5 business days just to process the order before it is shipped. "
that is common. Normally the shipping method you choose at checkout online refers to the transit time once it actually leaves the facility. It does not mean the time from when you click the mouse when you finish placing the order.
Common sense.
Also, typically, and online order cannot be cancelled once it is processed.
again, common sense.
Just because you emailed them and demanded your own rules does not mean they have to make a special exception.
TWX Magazine Complaints
Got a purchase for $2.01 after signing up for "free magazines" after my purchase of a used CD.
I haven't gotten magazines, but I did get the charge.
The charge on my card was " TWX*MAGAZINE ORDER [protected]"
I called the number, and it is an automated phone sex line.
I called their customer service and they actually asked me for my credit card number, and my name. I gave them my name but refused to give my card information.
Turns out they are a credit card billing company, but say that they do not work with TWX magazine.
I hate people. I should eat them.
FYE Reviews 0
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About FYE
![Screenshot FYE](/images/business-screenshot/752x348/115557/115557-0.jpg)
Customers visiting FYE's website or physical stores can expect to find a range of products catering to various entertainment preferences. The company has a selection of popular and niche music albums across different genres, from rock and pop to hip-hop and country. Movie enthusiasts can browse through an array of films and TV series, while gamers can find titles for several gaming consoles.
FYE also taps into the market of pop culture merchandise, offering items like action figures, posters, and novelty gifts that appeal to fans of specific franchises and characters. The company periodically updates its inventory to include the latest releases and trends in the entertainment industry.
For those interested in selling or trading their used media, FYE provides options to do so, giving customers the opportunity to refresh their collections while also accessing second-hand products at reduced prices.
The company's services are designed to cater to a broad audience of entertainment consumers, with a focus on providing a variety of products that reflect current entertainment and pop culture interests.
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Overview of FYE complaint handling
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FYE Contacts
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FYE phone numbers+1 (877) 351-2131+1 (877) 351-2131Click up if you have successfully reached FYE by calling +1 (877) 351-2131 phone number 0 0 users reported that they have successfully reached FYE by calling +1 (877) 351-2131 phone number Click down if you have unsuccessfully reached FYE by calling +1 (877) 351-2131 phone number 0 0 users reported that they have UNsuccessfully reached FYE by calling +1 (877) 351-2131 phone numberCustomer Service+1 (866) 766-0251+1 (866) 766-0251Click up if you have successfully reached FYE by calling +1 (866) 766-0251 phone number 0 0 users reported that they have successfully reached FYE by calling +1 (866) 766-0251 phone number Click down if you have unsuccessfully reached FYE by calling +1 (866) 766-0251 phone number 0 0 users reported that they have UNsuccessfully reached FYE by calling +1 (866) 766-0251 phone numberSpanish Language+1 (877) 813-4977+1 (877) 813-4977Click up if you have successfully reached FYE by calling +1 (877) 813-4977 phone number 0 0 users reported that they have successfully reached FYE by calling +1 (877) 813-4977 phone number Click down if you have unsuccessfully reached FYE by calling +1 (877) 813-4977 phone number 0 0 users reported that they have UNsuccessfully reached FYE by calling +1 (877) 813-4977 phone numberMagazine Subscriptions+1 (800) 818-1941+1 (800) 818-1941Click up if you have successfully reached FYE by calling +1 (800) 818-1941 phone number 0 0 users reported that they have successfully reached FYE by calling +1 (800) 818-1941 phone number Click down if you have unsuccessfully reached FYE by calling +1 (800) 818-1941 phone number 0 0 users reported that they have UNsuccessfully reached FYE by calling +1 (800) 818-1941 phone number
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FYE emailscustomerservice@fye.com100%Confidence score: 100%Support
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FYE address1425 Central Avenue, Albany, New York, 12205, United States
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FYE social media
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Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 13, 2024
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Its funny you mention Roshelle because I am also having a problem with her myself. I have been dealing with her Lori ( VERY RUDE) a "Manager" ( I dont think he is a manager) Charles and I am so upset with the service I have got from them. I wil NEVER order from them again!. I am trying to get a CD I ordered a month ago for a birthday present! I am still fighting them for it and I will not stop! I will call EVERY DAY until I get my money back! They will not win this fight but when I would ask to speak to a manager they put you on hold hoping you would hang up so that they do not have to transfer you. Uh.. Once I get finished with all of this I will be posting my experince on here as well so everyone will know what they are getting their self into when they decide to purchase from FYE.