T-Mobile USA review: Internet home cell phone

Speaker 1 · 00:01

Let's try by choosing one of those options. Are you calling about a payment? Do you need tech support? Have a billing question or something else? Bill? I'll get you right over to someone who can help. Please enter or say your 6 to 15 digit. Ok, got it. We care about your experience so we may record this call.

Speaker 2 · 00:38

Hi, thank you for calling T Mobile. This is Rob. How can I help you today?

Speaker 3 · 00:43

Hi, good afternoon. You said your name was

Speaker 2 · 00:44

Rob? Uh My name is Rothman. That's R A LP H.

Speaker 3 · 00:49

Oh, I'm sorry, I have um I have um

Speaker 2 · 00:54

payment. Yes, ma'am. That's ok, ma'am. Uh Good afternoon ma'am. What seems to be the reason um for you to be calling T Mobile, ma'am?

Speaker 3 · 01:04

Um Yeah, yeah. Um I hate to even go in while I was calling on T Mobile. I would like to verify myself. You look at my notes and then I want to get some answers to some questions if that's ok with you.

Speaker 2 · 01:19

Yes, ma'am. No worries ma'am. I can definitely help you with the questions, but I do need to verify your account first. Can I have your first and last name

Speaker 3 · 01:25

please. That's exactly what I asked you to do, sir, Hollyhol. Yeah, Holly is my first name Llyn Lewellynllewellyn, please. And thank you.

Speaker 2 · 01:46

All right, ma'am. So I'm gonna go ahead and verify your account. So that's Holly Newly. Alright. Yeah. All right, ma'am. Yes, I have successfully verified your account, ma'am. And yes, what uh what questions are we um, do you wanna know about your account, ma'am?

Speaker 3 · 02:03

I would like you to take a moment and look at the account. I would like to inform you that I'm extremely irritated that I expected a text about a call back by no later than two after two o'clock they sent me a link to tell me how I feel that's not what's supposed to happen on this mother of Christmas trees phone calls Ralph. I was supposed to um um be ordering equipment and everything else so I'm gonna hold I'm going to speak to your supervisor escalator and then I'm gonna see what the Christmas Trees are going on here and then I may be um the next phone call may be to how I get my my all my services from AT&T.

Speaker 2 · 02:48

Alright, so I just wanna make clarification. Ok. Um um you're because you were supposed to get a call back um at 2 p.m. correct

Speaker 3 · 03:00

sir. The notes are there. Yeah.

Speaker 2 · 03:04

Alright, so I'm gonna go ahead and um see the notes, ok? And the memories of your account. Alright then just give me a few minutes. Ok? And then I'll get back to you. Um um, once I am

Speaker 3 · 03:21

done with you, may I ask you a favor? Please miss out because of my illness. I request that you put me on mute until you're transferring me. Please do not put that hold music. I cannot tolerate it. I'm sorry, I don't feel well. Thank you so much.

Speaker 2 · 03:39

Yes, ma'am. I understand ma'am. No worries. I'll just be putting myself on mute. OK?

Speaker 3 · 03:42

Yes, sir.

Speaker 2 · 03:44

All right. Thank you so much. Hello, ma'am. Yeah. Yes, ma'am. As what I can see here in the uh the memo, ma'am. Um What specific um uh notes are, are we uh looking for ma'am?

Speaker 3 · 05:27

I'm I, I'm not looking for anything except you to escalate the call and for you to escalate this. That's it. I want to call escalator. I want it escalated. I don't care to talk about this previously. I spent enough time from Thursday the 18th 19th until today with this baloney. I don't wanna argue. I, I'm tired.

Speaker 2 · 05:46

Ok, ma'am. I understand ma'am. So yes, I'm gonna go ahead and see uh if there are any uh we can do the escalations for you. OK? So just hold on a minute for me. OK? Yes. All right. Thank you so much. Good. Hello, ma'am. How we

Speaker 3 · 08:35

I'm, I'm still waiting. Yes.

Speaker 2 · 08:38

Yes, ma'am. Um Yes, I have already uh talked someone uh for the escalation call but um she's still handling um uh another customer so it will take her up to about uh five minutes ma'am so yes um I I don't wanna waste your time time ma'am so I just wanna know um what uh what I can see

Speaker 3 · 08:57

here is I don't wanna talk about it but you can call me at [protected]. I'll expect that call in five minutes I'll be putting a timer on my phone. Thank

Speaker 2 · 09:07

you. Alright. Thank you so much ma'am.