Tophatter
Reviews and Complaints

With this particular item retracting it did it to our Samsung Galaxy S8 Plus.

The phone is is no problem but to watch keep saying is not ready to connect through Bluetooth. We tried calling the customer service number and say the numbers out of service we need someone to call us as soon as possible we've been fighting with his item for over 3 weeks now!

Please call [protected] to speak to Verlon.

I have been over-charged several hundred dollars by tophatter. For the last two months i have pages of charges from tophatter, 100's on the same day. I never placed any of these orders and i want the last two month's charges reversed and credited to my charge account. I have been working with us bank and they are disputing these charges for the past month. However, today i received numerous additional charges all dated 3/2/18. I have a few items that i ordered back in dec and jan that i still have not received but i have paid for them. Please resolv e this issue immediately and credit all those charges. If this issue is not resolved asap, i will be forced to report this to the bbb. I have not been satisfied with 90% of the items shipped to me, either. Please rsvp at [protected]@gmail.Com or [protected]. Thank you.

This is a very poor quality toothbrush. It was difficult to find/see info about the item and it's location.
Had I known, I probably would not have bid on it.
For $16.00 I could have purchased one at a Walmart and would have easily and at no cost to me, returned it.

I am not looking forward to receiving the other 2 items I bid on and won.

Never again.

My kids were playing with my phone I was not aware they were ordering and canceling things I really enjoy spending on Top Hatters and I would like to start getting again will you please let me back in Michele hormann @gmail.com my deepest apologies I would really like to be back in with bidding I guess this is why I was thrown out it was not me my children or punish for playing with my phone I really send my deepest apologies and I would really like to start bidding again like I said I send my deepest apologies please take me into consideration thank you

Can't get into my account no matter what I try! If I tried from emails sent to me get only sign up page if go from official site get only sign up page if I use my email address it says alreadt taken! I cannot get in to ck my orders this has been going on for days. No way to contact them not by phone or if you push contact support takes you back to sign in page and says sign in first with not option to sign in! I am very upset as I have many orders! If this issue is not solved immewdiatly I will never use this site again and will give the bad review they deserve if not fixed! I am very worried with all the complains about fraud and taking money from your account for stuff you did not order or get. This should be looked into!

Cute baby cap scarf set cute animal type winter hat for c...
February 3, 2018 · sold by james
Preparing to ship
Usb charging base dock station with type c port sync crad...
February 1, 2018 · sold by robbie

I am providing a list of some of the items that were charged to me and I have not received.
From Dec 22 2017 to De [protected] charges to my CC
Dec 28 2017- 2 charges to my CC
Dec 30 2017- 1 charge to my CC
Dec 31 2017 - 7 charges to my CC

I never received these items nor did I order any of them. These items total $250.00 which I will not pay anytime.

This was a piece of junk — went straight to the trash-I could have bought this at a dollar store — never any directions with items-last time ordering anything that comes from china — I should have expected this after the junk I bought for christmas — never again-the items I received at christmas/ helicopter toy never worked — children disappointed-I have nothing to return as I threw it away-junk-junk-junk

This item was described as a floor rug it is about 7" wide and about 10" long I would like a refund for this item it is useless, if you were decorating a doll house it may be good I am quite upset they would say this is a rug. It was suppose to go in our new home, maybe if I had a tiny baby kitten it could use it for a short time. I would appreciate prompt attention

They sell fake bitcoins for 1.00-6.00 if they were real bitcoins they would be worth 1, 000 or more, they say 95% off to make it look like a good deal, there's no enformation on the metal, it is gold plated iron worth a 1.00 or what ever one would be willing to pay for it. real ones are made of gold plated brass, or some are soild gold and are worth much more.

They don't protect their customers.
I dealt with a very suspicious person named Ginger59, he or she sold me a broken item that was definitely used before judging by scratches on its surface), even though I was said that the item was absolutely new. Plus, my order also contained three different items. One of them was missing, and another one was actually wrong. The third one was ok.
But darn, one normal item out of 4?
I opened a dispute, but it was closed several hours later without explanations. So now I can't obtain justice because Tophatter does nothing, the seller disappeared and the only person who cares is me.

On December 17 I ordered and paid for a remote flying aircraft (drone)
# [protected], it was then that i saw i needed to add the camera extra so i tried to cancel, so i could go back and order it again with camera.
But they refused my cancel. so now is there anyway i can add a camera still?

or do i have to return it to order it again.

Thank you for any help. Joan Simmons
6121 Pratt St
Omaha NE 68104

e-mail [protected]@cox.net

In late October, 2017, I ordered the above referenced item and as of this date, December 21, 2017 I still have not received the item.. When I check the status of the order I always get the same message.."IN TRANSIT".
Where is my merchandise? This was supposed to be a Christmas gift for my son! When I attempt to contact you by telephone at [protected] I can get no response. When can I expect delivery and will it be before this Christmas?

I won an auction on a smart watch on November 20th, was to be delivered to me on Dec.20, I have not seen it yet. It's now the 21st December.
Tracking number, CHINA-EMS LS206541340CN Order #4476652
Please look into this and get back to me, thanks.
I have been receiving my orders, , , , , without much issue until now.
My email address is, , [protected]@gmail.com

i have spent alot of money on your siteon 12/14/17 i recieved 3 of the induction helicopters but as i opened each one i found all three were missing the remotes, not sure how i am going to get the remotes sent or a refund. and i also ordered a cannon printer pixma MG3022 and it came with no ink which makes it worthless, i would appreciate any help to resolve these issues, THANK YOU

Well I well start with this here are pictures of the truth I didnt get them the thing im complaining about but I cant send them there is nothing on this to send pictures I nerer got any of this but its been delivered then I say return never got they want me to send it back because it was delivered I dont know how the stuff I order only weighs 0.0 oz but its been delivered I also won printer they say on the box ihe ink is on the box but its not in the box im just not happy about this and I got proof of what im saying too but I cant send it to you

The item was delivered on Dec4th and missing the battery pack that is necessary to operate the unit. I need that sent to me. The directions did not tell the type of battery pack that was needed to run the unit.

Order # [protected]

The tophatter.com/invoice/[protected] site does not exist.

Your Customer Service option is hard to find and worthless. If you really want to provide quality customer support then why is not available on the TopHatter Web site? I found this site by typing in complaints about your company.

Sandy Sweeten
[protected]@gmail.com

Me and my fiance have ordered a lot of items for this company. All of my items say they are in transit but yet when i call the number for the tracking it tells me that it has not even started moving. We was told that we would receive all of them before Christmas and now that we are just a few weeks from said day, my stuff still has not shipped.. Im furious about this. We spent a good deal of money at this company and i have gotten two of the 10 items that we purchased. If i don't receive them before Christmas I will NEVER use TopHatter again. I have even got my mom and best friend buying from this company. Lets just say i wont be sending any more of my friends or family to them again. Fix this ASAP!

Deanna Ortaly aka Deanna Ortaly Yepremyan sells counterfeit Michal Kors there as authentic.She advertises them as leather and the Chinese tag says plastic.
She does this knowingly. She tried to make a deal with me off site as she knew I was reselling them, stating *it would save me in shipping and I could have bundled shipping if I ordered direct from her at $18 each*. I won bids for $1! I've filed over 150 return claims with Tophatter today and guess how many I expect to be honored?
You guessed it! They are cheap, lying *** and Tophatter makes it impossible to speak to anyone. Tophatter is a dishonest company saying *tgey sent you a return label in your email* which never comes and though their site SAYS you have 30 days to return items, they say I have till December 8! Deanna Ortaly as she goes by on Tophatter contacted me to make a deal so she could get away with not paying Tophatter their percentage.
When I contacted HER to let her know I'd discovered all the items were counterfeit she then blocked me from messaging. She goes by dortalyrn on Twitter. I wish to *** Tophatter would act like a legitimate honest company and make things right by their customers.
I'm disabled and am just trying to make some extra money and now my living expenses are spent with what is likely no recourse from Tophatter.They are the worst company ever!

I have had a number of issues with bidding on something and during the bidding process having the item I am bidding on disappear and something else appearing mid-bid and all of a sudden I've won something I did not want. Then after I ask for a refund I am barred from bidding for 24hrs. this has happened to me a number of times. Review how much I purchased recently. I am getting a little upset with tophatter.