TopResume
Reviews and Complaints

I paid for the services of TopResume, poor quality product, very entry level. The first writer I worked with knew nothing on how to write a resume, even after I sent in issues; such as missing a lot of my key skills and experience, they wanted to argue with me, saying the resume was fine...it was not. They assigned me to a second writer, which was worse than the first. I received the resume, and red inked the whole thing to show them the issues with the resume, at this point might as well write it myself. Spoke with customer service about my issues and they were rude, kept arguing with me that the resume was fine. I requested a refund, and they refused. This company is horrible, scam, will take your money, and waste your time. I have never wrote a bad review on a company, even if I had a bad experience with them; I usually just move on and deal with my losses. But the experience I had with this company was so awful that I had to. I am going to every platform I can to write about my horrible experience with TopResume.

On 10/8/2018 I signed up with TopResume to have my resume done, as I was in a hurry I added the 48 hours expedited version (2 business day when you take to the people on the phone). On the 10th I started making phone calls to see just where the expedited resume was. It was not until 10pm that night I received my first response from the writer. I stayed up until 1am answering questions and correcting mistakes, mistakes that should not have happened as the copy of the resume they had was quite clear on timelines. 10/19 I finally heard again from the writer responding to a response made a week ago. I have tried to call the support line but keep getting sent to voicemail. I have not received the services I have paid for, the resume that I had was sub par, non-standard font, and poor verbiage. I was forced to modify it myself as I was in the middle of an active job search and not longer had the luxury of waited for the expedited response. I would not recommend the use of this service.

I finally was able to see draft - had to go back to initial emails to find link - topresume sends out lots of emails, but lack the direction in where to find information. So far-extremely disappointed with draft it does not reflect my work history, nor did follow my initial request when I placed the order, sorry, but the work reflects a novice non seasoned experienced professional writer, again very disappointed on the work specially when paying 300.00 usd for this service..

I have send them my version that I put together, I know it needs clean up and, repeats info here and there, i'm not a professional writer, but the version that I worked on reflects a much higher level of professional executive resume than what they put together - stay tuned - more info when this gets resolved.

I ordered a resume, cover letter and linkedin page rewrite from this company. When I received the resume and cover letter back, I found that, for a $149, they'd written one paragraph and added a bunch of typos to my resume. The cover letter seemed pretty good, but, considering the resume quality, that made me suspicious and a quick google search proved my suspicions correct. Despite promising a custom-written product completed by one of its supposed "network" of experts, I had received a cover letter plagiarized from another website that had been posted in 2014.

I told the company I had been promised a custom product and wanted my money back. They refused and never provided the linkedin rewrite. Do not waste your money on this scam.

I had ordered the following services from topresume.com on Dec 15 2017:
1 x cover letter, 1 x standard resume, 1 x LinkedIn service, 1 x expedited 48-hour turnaround with up to two revisions within the revision period Dec 19th to Dec 26th 2017. Total amount paid: $269
I paid for expedite service (48-hour) turnaround but did not hear back from the resume writer for 3-4 days so I emailed him and then received the resume re-written but it needed serious editing. Emailed back the writer same day and did not hear back from him till Dec 26 saying that he was ‘out of his desk'. This is so unprofessional and as a result I have lost precious time and money which is vital for Job searching. Due to this inconvenience, I have not been able to apply for jobs. Very unprofessional service and will NEVER recommend to anyone.

Have already complaint to BBB. WOULD NOT RECOMMEND.

You better spend some time on writing your resume by yourself, because you're the only one person who's interested in the outcome, you will not miss any important detail. Yes, maybe you are not good at it, but they are not way better, unfortunately.
The resume I received from them was poorly written with spelling and grammatical mistakes and it's absolutely unacceptable for a company like this. I feel like I was robbed and wasted my money for nothing.

I was referred to this website which is connected with LInkedIn through a friend. I went in with a positive attitude signing up for the Executive Service. My friend said she was offered a discount so I asked for one as well. I had not been offered the same discount within the same period of time which I found concerning. What is the real price? Well? I was happy until my order was passed off. I ordered a telephone call to discuss my "goals" but was reassigned three times to different writers. No call to discuss goals. They took my existing resume and dumped it into a Template which honestly looks like it was created in the first version of Word in the 1980's. I am working for a refund now. I had three writers assigned within two days with no contact regarding my telephone call to "discuss goals". Run screaming. I want a full refund.

Thanks for nothing, topresume, but the resume I got from your editors is awful. It seems like it was written by an uneducated [censored]. So many mistakes! It's just unbelievable. Either this guy is really stupid or he had no idea what he wrote about. Or English is not his native language. Nobody builds sentences the way he did.
Moreover, I didn't like the result and asked for my money back. They refused and offered me a different editor. But I don't want another one. I need my money!

Around Aug. 15, 2017, after receiving a critique of my resume, I purchased the PlanExecutive Priority Resume Writing Package worth $219. It took 2 revisions of my resume and I was still not happy with it. The revision only converted my bullet points into 7-8 sentence paragraph. The comments I highlighted on the 1st revision were ignored and I did not see anything changed on the 2nd. The linkedin profile were all suggestions.

I got more interviews with my original, unrevised resume. (Maybe I should do the writing for them) When I started using the revised resume, I did not get a single interview. The service guarantees 2x-3x number of interviews. When I complained about this, I was told that they can only revise again my resume after 60 days and no refund. I told them that I was hoping to get hired within 30 days; that the service did not do me any better.

This company take advantage of people who are jobless and hoping to land a good job.

On the 24th May 2017 I aggreed to pay for the Executive Priority service in exchange for a professionally written resume and LinkedIn makeover inwhich I would recieve a draft in 48 hours.
The package included>
The package you purchased includes 1 x cover letter, 1 x standard resume, 1 x linkedin service, and expedited 48-hour turnaround with up to two revisions within a seven-day period. I am sending you the first draft on May 25. Your revision period ends on June 1. Please provide your feedback as soon as possible to ensure that we can incorporate your changes and suggestions before the deadline.

The draft I recieved on the 25th May, but the person writing it was profiling my details for a different position for which I was qualified.
I complained that I would not employ this person (myself) as the profile in my resume was conflicting with my work experience. This looked like a high school leaver was writing this, who had no idea of the position I was applying for.
1st June I sent another email stating I was not happy and was still waiting for the revision.
3rd June I sent another email asking, what is the delay? stating dissatisfaction with turnaround and customer service.
6th June, I recieved a reply stating they would be working on the revisions that night of the 6th June and would reply very soon with revisions.
15th June I sent another email stating my concerns as to why is this premium service that I paid for, taking the longest time ever for a resume to be written.
The service for Executive was for a seven day turn around.
I have NOT recieved any revisions to date, only a draft and this was not satisfactory.
No LinkedIn makeover.
15th June I requested a full refund from TopResume.
This company has scammed my money and has breached the terms of contract by not delivering the goods within the agreed time.

Actually I did contract the services from TopResume on or about the first of June 2017 and I am extremely disappointed. First of all, the resume they provided to me was almost exactly like my current resume. Except theirs had typos! They also claim to offer a new Linkedin profile. However all they provided were tips and techniques to improve your profile which is already available on-line at no cost. I attempted to voice my concerns but were met simply defending their services with virtually no consideration to make it right. I can not recommend this service and I would strongly encourage you to look elsewhere for this service.

Hi
I was looking for a job and then i found about topresume. I thought may be i will get a job easily as they told me that we give guarantee but unfortunately i didn't get any job. Moreover, In the resume which they sent me, they only did rearrangements of my previous resume and made 1 box of skills which i have already written in the previous resume. I accepted their deal because they said me that my resume is not so good. But if it was not so good why you copied all the stuff and just rearranged ( every skill statement).
Now i just wish if i can get back some of my money because i know how i made that much money which is just wasted by topresume.

The first resume I had done was basically the one I had submitted but with some of the content pulled out and very few changes. Major difference was that my original resume I had written myself was getting substantially better results than the one I paid TopResume for.

I received an email from TopResume asking if I was satisfied, to which I explained that I was not. They offered a complete re write. I thought that I should offer more information to assist with the re write. The revised resume was so far from the information provided that it was completely wrong, and was just a sales pitch full of lies that wouldn't even make sense to a hiring manager.

It seems very obvious that TopResume have a business model of taking your current resume and re writing it with completely unskilled workers offshore in somewhere like India or the Philippines.

These company is basically a scam and job advertisement sites like Seek.com.au should be more responsible than to promote such a scam.

I don't usually write reviews or complaints but I just want to help people like me who wanted a professionally written resume. Jennifer J wrote my resume. She misspelled the word instructor and she submitted the resume without correcting the errors that I pointed out. The staffing agency told me that the skills page needs to be rewritten and the second page is completely useless. I now have to redo my resume and I cannot get a refund because I only purchased the $149 or basic package. I seriously wasted money on this. Please hire writers who can spell or are more thorough with their work.

Order369797.

TopResume is a completely fraud company！ Don't be cheated by them!

First it provided free evaluation to devalue your resume and provided re-writing service to you.

Then, I was attracted to spend US$200 before tax on its rewriting resume service. After one week waiting, what I got is totally garbage. I come from Canada and mentioned nothing about the US in my resume however its writer changed my resume to "have professional experience in both American and Canada". And there are a lot of technological mistakes about IT terms!

I called for a refund. They didn't tell me they don't issue the refund and just forced me to accept service from one of its other writer. Forced me! And I just got the resume again. The writer changed nothing. Just changed the format to a very ugly one and reworded my sentence like change "developed models to predict production" to "predicted production by developing models". Such a fraud and totally unworthy.

I called them again and I was told they won't issue a refund. And I never knew this when I paid for its service. They didn't say this at all.

Please pay attention to this fraud company! Don't ever be cheated by them.

I would request you to cancel my order. I will be posting topresume performance in internet or I want to post a complaint against you.
I need you to provide a executive priority package with cv plus cover letter for 249 usd dollars. Its not a small amount.
I am not at all satisified by the format of cover letter and cv I have to pay for 249 us dollars. The format and content with words change is delivered by topresume.

I received a rewrite of my resume... no doubt it had some improved language, but they didn't address any of the issues I needed resolved. I asked on three separate occasions for them to include specific items and they just ignored them, and because they didn't understand the skill decided not to include it... Now I'm going to have just as much time in fixing things as if I wouldn't have contacted them at all... AND I'm out the $$ and the time. I've asked for a refund, and haven't heard anything back.

I think they use a computer program to write the resumes, no people involved. Completely ignored the information in the on boarding questionnaire, including examples of my target job description: Credt & Collections Manager. I have an extensive background, skills & experience. I got a 1 1/4 page resume (and cover letter) for an Executive Assistant! Go figure. This piece of junk doesn't qualify for an entry level job in any area, let alone a top management position. Who wrote all those glowing reviews for the 86% satisfaction rating they claim?

Don't pay them! seriously! I have bought a package of 1 resume and cover letter.

The first draft that they sent me was complete disaster! It was extremely irrelevant to my sector and my job description etc. and the template was very standard - that you can find from anywhere on the internet. Also the cover letter was a copy-paste one which doesn't have any individual input.

And they haven't done any significant change in the second draft. So in the end, I had a resume which I can't use anywhere and I've thrown my money to the street in all means...

So please take my advice and instead of giving your money for nothing, you'd better to find a template on the internet and do it yourself.

I have ordered a resume from this scam service called TopResume! They did not listen to me at all and my resume was a complete nightmare!
I contacted them and asked them to redo everything and asked them to follow my instructions. They agreed but I had to pay extra for that! Can you imagine? They made a mistake and I had to pay for them to correct it. Total nonsense!
Anyways when I received the final version it looked exactly like previous one. In other words they did not change anything! What a bunch of lazy money hungry scammers!