TotalAV
Reviews and Complaints

I was having trouble downloading and paying for totally online so I contacted your support. They came online and also connected with my computer. After a few minutes I was told that we needed a more expensive plan and when I said no he became irate. I then told him to cancel the plan and to disconnect from my computer. He disconnected however I was charged $101.80. I contacted my bank however he has put in the order and the bank oked it. I am very dissatisfied. I can not get into the site nor can I seem to talk to anyone as they disconnect me or put me on hold.

I purchased a anti virus program last year 2022 and this year had decided to not buy from them now suddenly i find £119.00 taken from my bank account via paypal as a old age pensioner i can not afford this loss and feel violated and disgusted with this practice its theft and trying to contact av is nothing short of hopeless. Original purchase for 1 year only for £19.00 only .Invoice no: [protected]. Ordered online.

There was an advertisement stating that the software from TotalAV at $1.99.

Under invoice number : [protected].

I have use the software to date after purchasing online - kindly check.

It

I paid through my credit card and later realised that I have to pay password at $39 USD.

To me that is a ripoff as I am able to get cheaper good antivirus for half the price.

Had requested several times for refund or alternatively requested to remove the password cost at least.

No reply from the billing side of TotalAV.

Totally disappointed due to no attempt from billing side to reply.

My email: [protected]@hotmail.com

My name is Raymond Perry my account number is [protected].

My email is [protected]@msn.com I have paid this account for a year a head.

The account was in my wife name Nancy Perry she died last April 19/2022

Her email was [protected]@msn.com

Her account number was [protected] i will not be paying this one again it was monthly.

I would like you to fix this or send me my 119 bucks back.

Good afternoon,

My name is Anne-lise Robert. I am French but I live in Poland. I would like to complain against the transaction number : [protected]. I did the necessary to stop my abo but your system didn't take it into consideration. I did it a couple of years ago. Now, I just want my money back. I hope that it will be possible.

Thanks in advance to take this complain into consideration.

I am getting rather annoyed about repeated “non-payment” letters from Total AV.

Almost every time there is a renewal, I get an attempted overcharge which is rescinded after a call to the Total billing support. Have been using the product for many years and generally I am happy with it and as an IT professional have also recommended it to my clients/contacts.

My account clearly shows that I am paid up till January 2014

This unnecessary harassment must STOP or I will find an alternative product next time around.

I have tried to call the company but every option points back to their website.

Your disappointedly,

Customer ID [protected]

you have taken money out a pay pal account that was not ok by me Can someone please look into my account for over charging on 5/7/2023 you took out 2160 krone's out of my wife's paypal account after i have closed my account with you Thanks for your help steven p romero transaction number [protected] I had closed my auto payment long before you took this money out of an unauthorized

A month ago, I requested a refund for an unauthorized transaction of £99 withdrawn from my account.

My emails are completely ignored, and the confirmation code does not come into my inbox to cancel the subscription either. Since I am very disappointed with the customer service, I wish to cancel my account immediately and get a refund. However, TotalAv makes it impossible, so the last option is the report & ask my bank to block them.

I am unhappy with the service I received :

• You are now chatting with Support

• I can see you're looking for help with your subscription. I'm just picking up chats while our queue volume is high, but it shouldn't be too long until someone becomes available

Support12:56

• Is there anything else that would be useful to know before I put you through to the Billing Team?

Support12:56

• I wish to cancel my subscription

Customer12:57

• Is there any particular reason for wanting to end your service?

Support12:57

• No, it is within the 14 day cooling off period

Customer12:58

• I'll put you through to someone who is able to look at this for you in more detail

Support12:58

• Please hold for the next available agent

• How long do I have to wait?

Customer13:09

• You are now chatting with Jay Sparks

• Hi Username, you are speaking with Jay Sparks. Please give me one moment to review your account.

Jay Sparks13:12

• Hi Jay Sparks, please can you cancel my subscription. Thank you.

Customer13:13

• I'm surprised to hear you're looking to cancel Username.

Tell me, did you have a pricing concern, a technical issue, or was something wrong with the service?

Jay Sparks13:13

• No, its just my right to do so as stated in your terms and conditions 13.4.5

Customer13:14

• Did you receive my message?

Customer13:15

• "I respect your decision, as a gesture of goodwill how about if I add 3 of our premium addons services (Safe Browsing VPN, Family Protection – 5 extra device license, Total Adblock – removing ads) free for life right away.

How does that sound?"

Jay Sparks13:16

•

I can confirm that you have access to the following features in the application:

- Advanced Antivirus (Protect your device and personal information from harmful threats)

- Real Time Protection (To be protected, removing the need to run scans every day)

- Firewall (Protect your device from harmful network connections and phishing)

- System Boost (Our cutting-edge tools to boost your system's performance)

- Disk Cleaner (To create a lot of space, and lets you delete any files you do not need as well as clearing the junk data)

-Web Browser Cleaner & Manager

-PC Performance & Optimization Tools

-Stay Safe Online With Web Shield Extension

Jay Sparks13:16

• No thank you. Please just cancel my subscription

Customer13:16

•

I understand your concern but upon checking your account, I can confirm that your device is fully protected with Antivirus Pro. If you cancel the service your device will no longer protected.

Jay Sparks13:17

• Please just cancel my subscription

Customer13:17

• I'd hate to see you leave due to pricing Username, so what I'll do for you, is extend your initial discount for another term, so you are only paying £2.99

Jay Sparks13:19

• Please just cancel my subscription. I dont wish to ask you again

Customer13:20

• It appears that you have recently made a purchase, and you are still within the 14-day money-back guarantee period. I recommend trying out our services, and if you still have any concerns, feel free to contact us. We would be more than happy to assist you.

Jay Sparks13:20

• Can you advise me how I can make a complaint?

Customer13:21

• Please just cancel my subscription

Customer13:21

• It’s a shame to hear you no longer wish to stay with us.

I have gone ahead and provisioned your cancellation and you will receive an email follow-up within the hour.

Please follow the steps within the link to complete your cancellation.

Jay Sparks13:22

• Thank you. How do I make a complaint?

Customer13:22

• Please take action on cancel link.

Jay Sparks13:23

• I do not understand?

Customer13:23

• Please take action on cancel link to cancel the subscription.

Jay Sparks13:24

• I undersatnd that, but how do I make a complaint?

Customer13:24

• Is there anything else I can help you with today?

Jay Sparks13:25

• Yes, please advise me how I can make a complaint

Customer13:26

• Which complain?

Jay Sparks13:27

• That is my concern. Please can you advise me how to make a complaint

Customer13:28

• I am sorry but I don't know.

Jay Sparks13:30

• Can you give me an email address of your customer services department

Customer13:30

• I can't provide that.

Jay Sparks13:31

• Thank you for contacting TotalAV today, you have been speaking with Jay Sparks.

Jay Sparks13:31

Hello,

I N writing your organization again referencing Total Av. I cancelled your subscription back in 2022. It is expired and remove from my system. Why have you made 10 attempts to pull fund from my account. Your attempt to pull fund from my account is UNAUTHORIZED. I can’t speak with a real person as your only wanting to work through your app. Looks like I will have to file complaints with BBB and the FCC WARNING others of your fraudulent attempts to pull money for a service I cancelled. It is very frustrating to formerly subscribe to a company once trusted to realize that you are cyber bullying and thief’s. Fix the issue.

Angela Hill

I tried Total AV and when I decided to cancel after my trial they negotiated about 3 times to try and make me stay with them.Eaxh and every time I woke up in the morning I had to turn on the Webshield and connect the VPN. But then every month when my monthly charge went through my protection was shut off! I had to activate one every device I have! It wouldn't allow me to add my tablet though it claimed I could add up to 5 devices. I canceled last month and they still charged me this month! I had to cancel again! This is a nightmare!

I hate the crooks behind this app!

GO AWAY!

This is Rose Mckinley, customer number [protected]. On June 12 I purchased Total Adblock AV. I want to cancel subscription and get refund

1.99 and 40.00 Please.

It caused flickering and jumping around on my

iphone 14 Pro and the ads were just blocked out

black, leaving the article I was reading and it was spaced far apart. I have dyslexia and motion

sickness and the way it moved , It was hard for me to get around the house for little while.I use Park

Community Credit Union. My email is

[protected]@gmail.com Thank You

TotalAV have taken 3 amounts of money out of my PAYPAL account.

I have not signed up with AV and have not given permission for this money to be taken out of my PAYPAL account.

these amounts as follows:

25.06.23 £47.19

25.06.23 £47.19

25.06.23 £28.80

Could this money please be returned. I do not want Total AV service.

Thank you.

Gillian Hayward.

I stopped your service 6 or 7 months ago. You continued billing me, so I called and spoke with a person about the problem. They said they would take care of the problem. Here we are three months later, and I am still being billed for a service that I am not using. Each month you have billed me $ 9.95 + .10 for trans fee. My account was under [protected]@yahoo.com phone number [protected], my address is 2032 fountain valley way, North Las Vegas, Nevada. 89031. Please stop billing me for this service. So far you have taken $60.80 plus .60 in transfer fees. I had you erase my download and have canceled your service via my PC.

So, I got this email from Total AV offering me a special deal for January. They said I could protect my computer and two other devices for only $14.95! I was pretty excited about it, so I clicked on the link and paid the money.

But when I got everything set up, I realized that I only had coverage for one computer and one mobile device. What the heck? That's not what they promised me!

Honestly, I'm pretty disappointed with Total AV. I don't think they're worth the money at all. If they can't even deliver on their promises, how can I trust them to protect my devices? I would definitely recommend staying away from this company.

So, I recently tried out TotalAV and I have to say, I was a bit disappointed. At first, I was excited because they advertised that everything was totally free. However, after downloading the app, I quickly realized that this was only a half-truth.

You see, the anti-virus and firewall were disabled and I couldn't use them until I paid for them. I found this to be very deceitful and shady. I mean, if they're going to advertise that everything is free, then it should actually be free.

Now, I will say that once I did pay for the anti-virus and firewall, the program did a great job at protecting my computer. However, I still can't get over the fact that they advertised something as free when it really wasn't.

Overall, I would say that TotalAV is a half-sham. It may be a good program, but the advertising is very misleading. If you're going to use it, just be aware that you'll have to pay for certain features.

I bought Total AV and even got some extra services from them. But then my wife's computer went kaput and wouldn't start up. It was just stuck in this loop of trying to repair itself. I spent a whole month trying to figure out what was going on, and finally realized that Total AV was the culprit. Turns out it doesn't play nice with Bit Defender, which is already built into my Netgear Router. So I had to delete Total AV, and now it's too late to get my money back. What a bummer! I wouldn't recommend wasting your time or money on this one.

I wouldn't recommend TotalAV to anyone. They kept sending me reminders that my subscription had expired, but I didn't want to renew it for another year. However, they went ahead and charged my account without my permission. This is unacceptable and I feel like I've been scammed. I'm planning to contact my bank to block them and report them for fraud.

Another issue I had with TotalAV is that it's impossible to access your account. Every time I tried to log in, I got stuck in a purchase loop. It's frustrating because I wanted to cancel my subscription, but I couldn't even access my account to do so. To make matters worse, they don't answer emails and their phone lines are always busy.

I strongly advise against giving TotalAV your bank details. They don't respect their customers' wishes and they make it difficult to cancel your subscription. It's not worth the hassle and the risk of getting scammed.

TotalAV is a complete waste of money. I made the mistake of purchasing a year subscription for three devices and it turned out to be the worst decision I've ever made. I didn't know how they control reviews online, but I wish I had read them before buying. The website charged me 9.99 a month when I bought a year for 36 for 3 devices. What a rip-off!

To make matters worse, the software didn't work as advertised. They wanted me to install other software too, which was a complete hassle. I tried to cancel my subscription, but I couldn't talk to anyone. I contacted my credit card company and stopped payment. I refuse to give any more money to these crooks.

It's bad enough when people pretend their names are Peter and Penny, but when they NEVER answer a call, that's just unacceptable. I'm done with TotalAV and I suggest you stay away too. Don't waste your time or money on this garbage. Save yourself the headache and find a better antivirus software. TotalAV is not worth it.

TotalAV is a security system that does its job without making a fuss. It's efficient and effective, but the cost of activating the full system can be a bit of a shock. When you purchase the AV system, it seems like you're getting all the modules, but it turns out that you have to pay extra to use them. This can be frustrating for customers who feel like they've been misled.

Despite this issue, TotalAV is a good program that provides solid security. People are willing to pay for quality protection, but they need to be able to trust the company they're buying from. It's important for TotalAV to be transparent about the true cost of their product from the beginning. If they don't, customers may feel scammed and lose faith in the company.

Overall, TotalAV is a good choice for those looking for reliable security. Just be aware that the full system comes at a cost and make sure you know what you're getting into before making a purchase.