TradeInn
Reviews and Complaints

Extremely unhappy and disappointed with the service! I ordered a device on August 18, and almost a month later, I have received nothing! I was given a Colissimo tracking number... which indicates that Colissimo, in France, has never received a package, has not taken charge of a package. I paid almost 190 euros for this product, and I got nothing, it's shameful, for a first experience on this site! If I do not have a replacement product shipped quickly, I file a complaint at the police station where I reside in France as well as a complaint in Spain, for fraud, with the police in Celrà, in Girona. Sincerely, Mr.

TradeInn is a website that comes up first in search engines, but don't be fooled, it's not free. The prices are attractive, but only if you're absolutely sure about your order, including the size, color, and style. If any problems arise, whether on your end or theirs, be prepared to pay for return costs and deal with the difficulties of the return package process.

It's important to carefully study the products before making a purchase because not all prices are equally attractive depending on the size, color, and other factors. Stick with normal delivery because other means of delivery won't be refunded in addition to the return costs.

If you need to refer to European Consumer Law for e-commerce, be aware that it will still cost you money in case of a return, even if it's not your fault. It's always a good idea to search for product codes, references, and other search engines to find better deals with free delivery and returns.

According to a state website's 2022 Consumer Protection Report, 43% of websites checked were in violation of EU rules during Black Friday. So, be cautious and do your research before making any purchases on TradeInn or any other website. Happy shopping!

So, I gotta tell you about my experience with TradeInn. I ordered some hiking boots back in July (the *** ones, if you're curious). At first, I was pretty stoked - their customer service hooked me up with a sweet student discount, and they even said they'd refund the difference to my PayPal account after I made the purchase. Score!

But then things took a turn for the worse. I reached out to them right after I placed the order to get that refund, but suddenly they were all like, "Sorry, your order's already on its way. We can't change it now." What the heck, man? I didn't sign up for that!

So I decided to refuse the package when it arrived and send it right back to TradeInn. According to the tracking info, they got it back on August 11th - that's over 50 days ago! And yet, despite all my emails and chats, I still haven't gotten my refund. All they keep telling me is that they're "dealing with the delivery company" and trying to locate my package. Yeah, right.

Honestly, this has been the worst customer experience I've ever had. I'm so fed up with their excuses and delays that I've even brought in my lawyer to help me out. Do yourself a favor and stay far, far away from TradeInn.

I recently had a bad experience with TradeInn (tradeinn.com) and I want to share my thoughts with you. I ordered a new pair of shoes to be shipped to New Zealand on December 3rd. TradeInn offered two different shipping options: DHL for $89 with a delivery estimate of 4-5 days, or NZ Post for $24 with a delivery estimate of 9 days. I chose DHL and TradeInn posted that my package was scheduled to be delivered on December 15th, before they even handed it over to DHL.

However, when I noticed that the estimated delivery date was not the same as the one TradeInn gave me, I called DHL and they told me that TradeInn was lying and that it would take at least 10 days for the package to arrive in New Zealand. I contacted TradeInn before they shipped my package and asked them to address the issue, but they refused to do so.

I am very disappointed with TradeInn's poor customer service. They scammed me out of $65 and their customer service is the worst I have ever encountered. I want a refund for the difference between the two shipping speeds and an apology from TradeInn. My order number is *** and I hope that TradeInn's customer service improves in the future. I am reposting this review because my original review with the order number was ignored. I hope that TradeInn will treat their customers better in the future.

I had a really bad experience with TradeInn. I ordered an item and was promised that it would be delivered in two weeks, which was perfect timing for my event. However, almost three weeks later, I still hadn't received my item. When I contacted TradeInn, they told me that the item had only just been shipped and that it would arrive 18 days after the last delivery date they promised. I was really disappointed because my event had already passed and I no longer needed the gear.

I tried to get a refund, but TradeInn refused to admit their fault and process a refund. I even checked the reviews on Trustpilot and saw that many other people had similar experiences with TradeInn. It's really frustrating because TradeInn has a "4.6" star review on their website, but I think it's a scam because they only allow people to write positive reviews.

If TradeInn took responsibility for their mistakes and provided refunds for cases where delivery is weeks later than promised, they could improve their reputation and gain back some customers. But based on my experience, I will continue to warn others about their terrible service. I hope that by sharing my story, I can help others avoid falling victim to their scam.

I recently had a terrible experience with TradeInn's subsidiary, Bikeinn. I ordered bike tires from them 8 weeks ago and they were supposed to arrive 6 weeks ago. Despite my numerous requests for updates, they have not been able to locate my package and have refused to refund my money. Their response to my inquiries has been the same generic message that they give to all negative reviewers. It's frustrating to deal with a company that doesn't seem to care about their customers.

If you read the other reviews, you'll see that my experience is not unique. Many customers have reported outright fraud, false statements about availability, sending used and broken components, and even employees stealing credit card information. It's alarming to see so many negative reviews about a company that is supposed to be reputable.

What's even more frustrating is that Bikeinn takes weeks to locate lost packages and refuses to refund or send a follow-up package to customers who have been charged for something they haven't received. It's hard to understand why it takes so long to locate a lost package with their shipper. It's even harder to understand why they refuse to refund their customers.

I eventually gave up on Bikeinn and purchased replacement tires from a reliable supplier (Performance Bike). The tires arrived in just one week without any issues. It's a shame that I had to go through so much trouble to get what I paid for.

If you're thinking about using TradeInn or any of its subsidiaries, I would advise you to stay away. Save yourself the headache and find a more reliable supplier. Don't be fooled by their false promises and lies.

I gotta say, I've been using TradeInn for a while now and I'm loving it! I've made a few orders over the past year and a half, including a skateboard and helmet in October 2020, some sneakers in February 2021, and some bikinis just last month in October 2021. And let me tell you, the experience has been great.

Now, I know some people have been complaining about import duties and taxes, but honestly, that's just the way it is when you're ordering from overseas. It's not really TradeInn's fault, and they do make it clear on their website and receipts that the delivery fees don't include those extra costs. So just keep that in mind when you're placing your order.

But aside from that, I've had no issues with shipping or delivery. My orders always arrive pretty quickly, and the one time there was a delay because of customs, it wasn't TradeInn's fault. Plus, I really appreciate that they give you the option to add to your order even after it's been confirmed and paid for. And the CoInns system is a nice little bonus too - it's always nice to get a discount on your next purchase!

And let's talk about the prices - they're seriously cheap. I've seen some of the stuff I've ordered being sold for 2-4 times the price in my own country. And they even offer odd sizes, which is a lifesaver for me because it's so hard to find certain things in my size here. So yeah, I'm definitely a fan of TradeInn.

Oh, and one thing to note - you'll get a tracking number with your order, so you can keep an eye on it as it makes its way to you. And it's not TradeInn's responsibility to check if your order has arrived at your local post office - you'll need to check that yourself using PostNL, AfterShip, or your country's post website.

In terms of shipping times, I've found that it usually takes 3-10 days for TradeInn to ship out my order, and then another 10-20 days for it to make its way to me in the Philippines. But that can vary depending on the size of your order. And honestly, any delays are usually because of the local post office here, not TradeInn.

As for customer service, I've only had to reach out to them a couple of times, but they were able to answer my questions and help me out. So no complaints there.

Overall, I'm really happy with my experience using TradeInn. If you're looking for affordable sports gear and don't mind waiting a bit for it to arrive, I'd definitely recommend giving them a try.

This company is just plain awful. I mean, seriously, who doesn't have a phone number or email support? It's like they don't even care about their customers. And don't even get me started on their so-called "chat" box. It's just a robot that can't even answer real questions. What a joke!

I ordered something from them back in March and didn't hear anything for months. Then, out of nowhere, I get a notice in June that it shipped. But it took two whole weeks to get to the USA and then it was returned for some reason. What kind of scam is this? I don't even believe their pictures of their warehouse. It's like they're trying to pretend they're a real company when they're really just stealing from people.

And to top it all off, when I tried to contact them about my order, they only replied to the website and didn't even give me any contact info. I had to send a message in their useless robot chat room over a dozen times before I got any response. And even then, it was just an auto message saying they'd be in touch. What a bunch of liars!

If you're thinking about buying anything from this site, don't do it. You'll just be throwing your money away. They don't care about their customers and they don't even have basic customer service. It's a total scam!

Tradeinn's commitment to their clients seems to be a bit of a joke. Their website claims that they value their clients' opinions and that they wouldn't exist without them, but their actions speak louder than their words. Just take a look at their Trustpilot page, where they have a whopping 42% one-star ratings. That's a lot of unhappy customers!

I recently had an issue with Tradeinn where my package was returned to me marked "unclaimed" in Spanish. According to the tracking log, the package arrived in Madrid, Spain on July 30, 2020, and was processed through customs. It was held there until October 23, 2020, when it was sent back to me because it wasn't picked up. I sent Tradeinn a photo of the package with the label showing it was unclaimed, but they still didn't seem to care. No one there reads emails, no one reacts, and no one seems to care about their 42% one-star reviews. I even tried to contact their CEO, David Martin, but he seems to be MIA.

I've sent Tradeinn all the information they requested multiple times, but they still haven't responded to my problem. They even reported me to Trustpilot because they didn't feel my reviews were accurate. However, I sent all the information Trustpilot requested, and they verified and approved my reviews. So all my reviews have been reinstated on their site. Good for Trustpilot! Now, who knows what Tradeinn will do? Will David Martin finally do his job and reduce their one-star ratings from 42%? Only time will tell.

So, let me tell you about my experience with TradeInn. First of all, I have to say that if you don't purchase package insurance with Route, you might be in trouble. They don't seem to care about any damage to the package or any missing items. It's really frustrating.

I read their T&C, and apparently it's up to their discretion what they accept as proof of damage and missing items. So I followed their advice and made an unboxing video. In the video it's clearly visible what was inside the package, and what wasn't. But even with that, I had a long back and forth with customer service, and they told me that apparently there was a deadline for submitting a claim, and now they can't do anything. What deadline? Don't know. They never bothered explaining, and I never found such thing in their T&C. What claim? Don't know. I signaled my issue to them as soon as possible, sometimes it took them days to get back to me. So going past any imagined or real deadline is their fault as well for not being efficient and prompt in replying.

The only time when they mentioned something about any deadline is when they told me, out of the blue, that they need the photos in 48 hours otherwise they won't process my claim. What kind of law is this? Is it their internal policy? Again, I browsed and browsed their website and found no such thing. So it's not even there apparently. Even if it's their policy, and they put it in their T&C on their website(which they haven't so far), how legal is it? Again, it was taking them minimum 48 hours to reply to my messages, and there was a lot of unnecessary back and forth. And then they tell me I only have 48 hours to upload evidence? Based on what? That's not how it works.

I also need to give them a 1 star due to how difficult their process for filing a claim for missing items is. There's no direct way to do it, you have to go and start a return of the product that was missing, and some other unnecessary steps. It's really frustrating.

There's also their messaging system which is incredibly confusing and idiotic. Basically next to your order you have the option of 'Contact/Messages', and also after you start a return you will have the option 'View return status/Messages'. What is the difference between the two? Don't know. It was never explained. I feel like they do that to make communication more difficult for you, and they can keep referring you to contact the 'other department'. They've done that to me as well, telling me to contact them via 'internal messaging', like I'm supposed to know I was supposed to contact them that way in the first place, or what's supposed to be an 'internal message'.

Anyway, I still haven't heard back from them regarding this order/missing product, so I contacted the European Dispute Resolution. Hopefully they'll prefer talking to them instead.

This is what happens if you don't buy shipping protection. They won't care about missing products, their warehouse of course never makes mistakes. /s

But don't even get me started on Route(their shipping protection), which is probably an even more incompetent company than Tradeinn.

The only reason why I used them so frequently is because they have one of the largest selection of products in Europe as far as I'm aware. However their customer service and organization is worse than a mom and pop store's. It's really disappointing.

I recently made a purchase from TradeInn for three items that were listed as "in stock" on September 1st. The estimated delivery date was September 16th, which was perfect timing for my upcoming vacation. I even moved my vacation to accommodate the delivery date. I was excited to receive my items, as they were in a color that is not commonly sold in my country and my size was already sold out.

However, I had some concerns about the EU VAT being included in the price, as I do not live in the EU. I contacted their customer service to inquire about this, but their response was a generic blurb that did not address my specific question. I repeated my inquiry, but received a similar response from a different representative.

To make matters worse, when I checked the tracking a few days later, I discovered that my order had not even been sent yet. The delivery date had been pushed back to September 18th-19th due to one of the items being "ready for shipment on (whatever date it was at the time)." I immediately contacted TradeInn to inform them that no one would be home to receive the package on that day and that I had already moved my vacation. I also asked about the VAT for the third time, but received no clear answer.

TradeInn's response was unhelpful and they did not seem to care about my concerns. They did not even bother to read my message and responded with a generic apology. I was frustrated and stressed out, as my due date was approaching and I felt like I was not being treated like a valued customer.

To make matters worse, the delivery date was pushed back again to October 24th-25th, which was a full month later than the original estimated delivery date. I was shocked that items from Ali Express arrived sooner than items from Spain. It seems that this is their normal business conduct, based on other reviews I have read.

I want to cancel my entire order, but there is something in it for my spouse that would make him happy. However, I would not recommend TradeInn to anyone. Save yourself the time, nerves, and aggravation of dealing with such an unprofessional company and buy somewhere else.

I am extremely dissatisfied with my recent experience with Smashinn. I placed an order for a Hurricane Padel Racket, Order number: [protected] on 11th of April 2023, and the package was apparently lost in transit. Despite reaching out to customer service numerous times, I received unhelpful responses and no resolution. They keep telling me that they investigating.

I am increasingly inclined to believe that this website may not be legitimate and could potentially be a fraudulent operation.

I recently had a very frustrating experience with TradeInn. I ordered two jumpers on January 15th, and even though the website said they would be sent in 2-3 days, they didn't start sending them until January 23rd. To make matters worse, the jumpers never arrived, and I had to leave the country on January 25th for a year. According to the shipping number, the parcel was returned to the company in Barcelona. Despite this, TradeInn has been making it difficult for me to get my money back.

To add insult to injury, they couldn't even send the other jumper in the first place. I've sent over 50 emails trying to resolve this issue, but it still hasn't been solved. The customer service is very unfriendly and unhelpful. They don't seem to read the content of your message and just blame the transport company, even though it's clearly their own fault.

Overall, I would not recommend buying from TradeInn. It's been a very unsatisfactory and stressful experience. The customer support is inefficient and unhelpful, and it seems like they're trying to scam people out of their money. It's just not worth the hassle.

TradeInn is not a good place to shop, in my opinion. I live in the US and I found their website, which had prices in USD. I decided to buy a pair of Nike pants on November 6th, 2022. The website said that I would receive my package between November 10th and 15th, 2022. However, I was surprised to find out that my package was sent from Spain. I was also disappointed to see that my package did not move at all from November 9th until November 29th. I finally received my package on December 2nd. I think it is unacceptable that TradeInn did not disclose that they are not based in the US. I also think it is not fair that the package gets stuck in customs for anywhere from 15-60 days. This means that TradeInn is aware that they cannot deliver packages on the dates they provide on their website when ordering.

Now, I am trying to return my item because I bought the pants from a different website in the meantime. However, I was surprised to see that TradeInn is asking for $35 for a return label. This is because the pants are being sent back to Spain. I think this is a scam of a company and I would not recommend shopping with them.

I recently made a purchase on TradeInn for a climbing helmet, which cost me a total of 110 euros. I was excited to receive my package, as I was planning on traveling to Spain to visit my family. However, when the package arrived, I was extremely disappointed to find that the helmet was broken. Unfortunately, as an elder person, I was unable to properly review the product upon delivery.

After arriving in Spain on March 19th, I immediately contacted TradeInn via email on Monday to report the issue. However, I was met with a negative response. Despite providing them with pictures of the broken package and helmet, they claimed that they were not responsible for the damage. They also stated that since three days had passed since the delivery of the helmet, they would not accept a return.

I attempted to communicate with them further by phone, but was met with even more frustration. As I was explaining my problem to an operator, they abruptly hung up on me without any explanation or resolution. I was extremely disappointed with the lack of customer service and the fact that I had wasted 110 euros on a broken and unusable helmet.

In conclusion, I strongly advise against purchasing from TradeInn. Their lack of reliability and poor customer service is unacceptable. I would not recommend this site to anyone looking to make a purchase.

I recently made a purchase from Motardinn, which is a part of the Tradeinn group of companies. I was drawn to their website because of the great price they were offering for a motorcycle item I had been eyeing. To my delight, the website showed that the item was in stock and ready to ship. However, my excitement was short-lived as I soon found out that they did not actually have the item in stock at the time of my purchase.

It took them a whole 10 days to get the item in stock, which was quite disappointing. To make matters worse, they refused to refund me the $10 shipping cost as a gesture of goodwill. I tried reaching out to them via email, but they ignored all my requests. It's quite frustrating when a company misrepresents whether they have an item in stock and how long it will take to ship it. It's important to be careful when dealing with such companies.

To add insult to injury, when I tried to get some clarity on what was happening, they simply ignored my questions and sent me generic replies that had nothing to do with what I had asked. It's quite frustrating when you're trying to get some answers and all you get are canned responses.

It's been two weeks since the original delivery date, and I still don't have the item or any meaningful tracking information that can give me an idea of when I can expect to receive it. It's quite disappointing that it would have been faster to order the item from China! Overall, my experience with Tradeinn has been quite frustrating, and I would advise others to be cautious when dealing with them.

I recently had a shopping experience with TradeInn that left me feeling quite confused. I had purchased a pack of SIS gels that were listed as available, only to receive a message shortly after informing me that they were out of stock. This was frustrating, but I decided to give them another chance and purchased a more expensive item. However, to my dismay, I received yet another message the following day stating that this item was also out of stock.

At this point, I had already lost money on the transactions and was feeling quite frustrated. I decided to do some investigating and found that when I used VPNs from other countries, the item I wanted was available. This made me question the legitimacy of TradeInn's stock and left me feeling even more confused.

After some further research, I discovered that TradeInn had the item I wanted in stock, but due to new Garmin policies, they were unable to deliver it to my country. I was frustrated to learn that I had purchased the item before these policies were put in place and felt that TradeInn should still be responsible for delivering my order as they had charged my card and agreed to the transaction.

According to Consumer Law, businesses are not allowed to accept payment for products or services if they do not intend to supply them. I informed TradeInn of this and requested that they send me my order as agreed upon. If they do not comply, I will have no choice but to file a lawsuit against their actions.

Overall, my experience with TradeInn has left me feeling quite frustrated and disappointed. I hope that they will take responsibility for their actions and deliver my order as promised.

So, I decided to order some boots from TradeInn for 120 EUR. Unfortunately, the post company sent them back, and I didn't get to pick them up. What a bummer! But that's not even the worst part. Let me tell you what happened next.

Firstly, the website had messed up my account. I contacted support, and they told me everything was fine. But when I tried to request a refund, I couldn't log in properly. I even sent them a video showing that my account was broken, but they still asked me to log in three times. What a hassle!

Secondly, they gave me a fake tracking number and then blamed me for not having "extrasensory abilities" to know that the package wasn't really on its way. How rude! I mean, come on, I'm not a psychic.

Thirdly, getting a refund was a slow and painful process. The support team was unfriendly and kept trying to scam me. Luckily, I paid with Paypal, so I had a backup plan to force a refund if TradeInn refused.

After more than a month of waiting, I finally got my refund. It even included the shipping costs, which they didn't want to include at first. Overall, it was a pretty unpleasant experience, but at least I got my money back. I ended up buying shoes from another website, which was a relief. I'm just glad I wasn't in a hurry.

I put in an order back in May of 2020 on TradeInn's website, and I'm still waiting for my goods to arrive. It's been a long time, and I'm getting frustrated. I don't usually write negative reviews, but I feel like I need to share my experience with others. The goods never left the dispatch location, and after a lot of chasing, I eventually had to sign a declaration stating that I hadn't received the goods. I still haven't received a refund, and I haven't heard back from the company about my communications. It's hard to say if this is just poor customer service, theft, or pure incompetence.

All I know is that I paid for goods that I never received. It's up to you to decide if you want to take the risk of purchasing from this company. I've tried the ODR process to enter into dialogue, but it's been a waste of time. They need to want to enter the process for it to work. I've also started the European Small Claims Process, but I've found out that it will stop from 1st Jan 21 for obvious reasons. It's frustrating to feel like I have no options.

If you're considering purchasing from TradeInn, I would seriously recommend checking out all the reviews you can find about this company. Make sure you're making the right decision before you spend your money. If something goes wrong, they're highly unlikely to respond and correct the situation as per their contractual obligations. It's a risk that you'll have to weigh for yourself.

I recently made a purchase from TradeInn, an online retailer that specializes in sports equipment and accessories. I was excited to receive my air hockey table, but unfortunately, my experience with this company was far from satisfactory.

Firstly, the estimated delivery date came and went, and my order had not yet been shipped. This was frustrating, as I had been eagerly anticipating the arrival of my new table. When it finally did arrive, I was disappointed to find that the product was of poor quality. The table was made of cheap cardboard, and the motor had fallen off the underside of the table, held on only by small nails and glue. To make matters worse, the whole side of the table was cracked.

I immediately contacted customer service to request a return and refund. However, the response I received was less than helpful. They asked for photos of the product and packaging, which I provided, but then honed in on a small dent in the outer box. They claimed that they could not accept a return and issue a refund because the box was damaged, and we should not have accepted the shipment. This was ridiculous, as the dent was barely noticeable, and there was no way we could have known that the item was damaged without opening the box.

I was extremely disappointed with the customer service I received from TradeInn. They were unhelpful and unsympathetic to my situation. It seemed that they were more interested in avoiding responsibility than in providing good customer service. Even if they had accepted the return, I would have had to pay $600 to ship the item back to them, and then order the item again and pay for another round of shipping, as they do not offer exchanges.

Overall, I would strongly advise against using TradeInn. Their customer service is terrible, and they do not seem to care about their customers. The quality of their products is also questionable, as my air hockey table was of very poor quality. Save yourself the hassle and avoid this company at all costs.

I gotta say, I'm pretty disappointed with my experience with TradeInn. I ordered some wheels way back on April 23rd, and they shipped out the next day. The estimated delivery date was supposed to be May 5th-8th, but it's now July 24th and I still haven't received my product. Yeah, you read that right, it's been three whole months.

Now, I get that COVID has been causing some shipping delays, but come on. When I've reached out to TradeInn about it, all they say is sorry, we can't control shipping timing during COVID. But here's the thing - shipping delays were already happening a month before I even placed my order. So why didn't they adjust their estimated shipping times accordingly?

To make matters worse, when I look at the same product now, it says the estimated shipping time to my address is only 2-3 weeks. So why is it taking me three months and counting? It feels like they're being really deceptive.

I finally decided to contact USPS to see if they could help me out. They suggested I file an inquiry, but apparently international shipping law says that the shipper (aka TradeInn) should also file an inquiry. When I asked them to do that, they just said they were in touch with USPS to make sure my package arrived. That's not really the same thing, is it?

After three months of waiting, I've finally had enough. I filed a dispute of payment with my credit card company. It's a shame, because I was really excited about these wheels. But at this point, I'm convinced that TradeInn is a total scam.

I recently made a purchase on TradeInn for a suitcase as I found out last minute that I needed to move out of the country. I placed my order on May 6th and was advised that I would receive it in the UK on the 10th. However, as I write this review, it still hasn't arrived.

I have contacted every courier service affiliated with the tracking numbers listed, but each one of them keeps sending me back to TradeInn to contact the courier in Spain. Unfortunately, TradeInn has been extremely unhelpful and condescending, refusing to contact the courier themselves.

To make matters worse, I stumbled upon employee reviews where one of their employees admitted to being told to lie to customers. This has left me feeling like I may have just lost a lot of money that I cannot afford to lose.

As I continued to browse their site, I noticed that every random and very stupid item had a 4-star rating, from a pom pom that you can attach to the string of your jacket/coat to a jock cup insert or mini nail clipper. I have yet to find an item on their site with a 1-star review.

Overall, my experience with TradeInn has been extremely disappointing. Their customer service is terrible, and I am left feeling like I may never receive my order. I would not recommend this site to anyone.