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CB Travel and Tourism Travel Transparency Failed reservation and does not always have better hotel rates
Travel Transparency

Travel Transparency review: Failed reservation and does not always have better hotel rates

D
Author of the review
4:08 pm EDT
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This review was chosen algorithmically as the most valued customer feedback.

As a very new member and I attempted to make a reservation at a hotel on their website and everything seem to go through. I had a confirmation number but when I arrived at the hotel, the hotel said that they did not use legitimate code numbers, and therefore I was not able to use my confirmation number or my reservation. As a result, I had to make a completely new reservation directly with the hotel.

I called travel transparency because to me this was a huge red flag and told them that I wanted to cancel my membership and I wanted a complete refund for my down payments I had given them and they basically are refusing. They said I only had five days in which to ask for a refund… But my account was not usable until 14 days after I signed the contract.

They did give me a refund for my reservation that I made with them though
Also, when I reached out to customer service regarding this, the representative twice just hung up on me. When I asked to speak to a supervisor, I was not transferred but hung up on.
Also, during the summer when I tried to make reservations in Ventura County, this company did not have better rates, not even close than the competitors.

Desired outcome: I would like a refund and no longer work with this company.

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  1. Travel Transparency Contacts

  2. Travel Transparency phone numbers
    +1 (800) 580-6760
    +1 (800) 580-6760
    Click up if you have successfully reached Travel Transparency by calling +1 (800) 580-6760 phone number 0 0 users reported that they have successfully reached Travel Transparency by calling +1 (800) 580-6760 phone number Click down if you have unsuccessfully reached Travel Transparency by calling +1 (800) 580-6760 phone number 0 0 users reported that they have UNsuccessfully reached Travel Transparency by calling +1 (800) 580-6760 phone number
  3. Travel Transparency emails
  4. Travel Transparency address
    2122 S El Camino Real Ste 200, Oceanside, California, 92054-6210, United States
  5. Travel Transparency social media
  6. Olivia
    Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 17, 2024
Travel Transparency Category
Travel Transparency is ranked 297 among 359 companies in the Travel and Tourism category