Traveler HelpDesk
Reviews and Complaints

Dear Sir/Mam:

On April 3, 2019, I purchased the round trip ticket KBNEFP from Dominica to San Juan. You can see the details below.

When I returned on April 13th, I found out at the gate when boarding my Air Antilles flight that I did not have a valid ticket. In fact, after investigating with the airline representative, we discovered that my return ticket had been electronically cancelled due to Traveler Help Desk not purchasing the ticket within the time frame allotted. There were no other flight options available Saturday afternoon.

A supervisor named Nina was able to book me on a flight leaving the following day (Sunday, April 14th). Due to the error by the Travelers Help Desk rep who handled the ticket purchase, I had to spend the night in San Juan waiting for the flight out the following afternoon.

My hotel bill came to $200.41 and a small dinner sandwich of $12.47. Both my overnight stay in a hotel and one small meal were directly caused by your negligence in completing the ticket purchase properly.

I am asking for reimbursement of the hotel and sandwich for a total of $212.88. If you choose not to pay this amount I will go to the next level. To me it is the principle of what happened and the idea that as a company you feel you can get by without having to pay the consequences of your error. I will fight this to the end. Kennedy John is the last person I spoke with and he told me he was the highest ranking individual in your office. He told me that you would not be able to reimburse my hotel expense nor my meal receipt.

I spoke to a number of individuals this past week. I am most disappointed in Nina as she told me Saturday afternoon (April 13th) that she would send me an email that I could reply to with my hotel and meal receipt. This never happened. She never responded to my phone calls and my request to speak with her throughout this past week. You need to fire this person as soon as possible if you care about the reputation of your company. I expect to receive a reply to this email in the next 48 hours.

My next step is to file complaints with the BBB and with a number of sites on the internet for companies such as yours. You do realize that bad news travels 20 times faster than good news - actually much faster with internet these days. This is not a threat, I will do it!

Sincerely,

Danny Lee Tims
+[protected]

From: No-Reply
Sent: Wednesday, April 3, 2019 9:31 PM
To: dan@timsconsulting.com
Subject: Your New Booking Request: KBNEFP

BAGGAGE FEE
MY RESERVATION
TRAVELLER TOOLS
CONTACT US

1-877-250-9593 or +1-858-256-7279
Customerservice@travelerhelpdesk.com

IMPORTANT MESSAGE
Dear TIMS/DANNY LEE
Thank you for contacting TravelerHelpDesk!
As per our conversation and as agreed, we have booked your reservation under Confirmation KBNEFP Please see the details below:
Important: Please note that fares are not guaranteed until paid and ticketed. If there will be any restrictions, updates, or concerns from the airline, we will contact you via email or phone. In case, you would like to make any changes to this itinerary after the tickets are issued, you will be responsible for the additional penalties, fare difference and fees.)
Your Itinerary
Departure : Dominica, Dominica Trip Start : 05Apr19, 1000A
Destination : San Juan, Puerto Rico Trip End : 13Apr19, 600P
Traveler Details
S.No. Type First Name Middle Name Last Name Ticket No. Price Per Passenger
1 ADT DANNY LEE TIMS AATSD2 - 01Q0DF USD 556
Total Fare including all Taxes and Fees
USD 556
Flight Information
Airline Cabin/Locator Departure City Dept. Date-Time Arr. Date-Time Arrival City Operating AL
JY-524

Economy
AATSD2 DOM
Dominica, Dominica 05Apr19
1000A 05Apr19
1120A EIS
Beef Island, British Virgin Islands JY*
INTERCARIBBEAN AIRWAYS
JY-510

Economy
AATSD2 EIS
Beef Island, British Virgin Islands 05Apr19
1210P 05Apr19
1250P SJU
San Juan, Puerto Rico JY*
INTERCARIBBEAN AIRWAYS
3S-104

Economy
01Q0DF SJU
San Juan, Puerto Rico 13Apr19
300P 13Apr19
600P DOM
Dominica, Dominica 3S*
AIR ANTILLES EXPRESS
* Baggage Fee May Apply . Check with Airlines for Most Updated Baggage Rules or Click the link under Operating Airlines

Important Information
Please review your itinerary carefully to ensure that the following key items are correct:
Passenger names must be the same as on the passport (international travel) OR Driver's License (domestic travel).
Review departure/arrival dates, times, origin/destination cities, stopovers and connections.
In case you get notified that your credit card was declined, please call us rightaway Toll Free at: 877-250-9593 or if you are outside the US/Canada, call at: +1 858-256-7279

Airline tickets are non-refundable, non-changeable and non-cancellable.In certain cases, an airline may allow a ticket to be changed for a fee, plus the increased cost of the new ticket.

Changes: Call us Toll Free at 877-250-9512. If you are outside the US/Canada please call +1 858-256-7278 to make any kind of changes in the itinerary. Fees will apply due to airline penalties, fare differences, and other factors in order to change the itinerary.

Cancellations: Call us Toll Free at 877-250-9512. If you are outside the US/Canada please call +1 858-256-7278. Your booking should be cancelled at least 3 hours priorto the scheduled departure time of your flight. Cancellations can only be processedover the phone.

Visa/Travel Documents: All customers are advised to verify travel documents (transitvisa/entry visa) for the country through which they are transiting and/or entering.TravelerHelpDesk will not be responsible if proper travel documents are not availableand you are denied entry or transit into a Country. We request you to consult theembassy of the country(s) you are visiting or transiting through. Please visit TSAfor any questions regarding this, as well as information on check in procedures and airport security.

Travel insurance is important you never know what can happen. Click here to purchase or call our toll free at 877-251-8433 to purchase travel insurance coverage if you have not done already.

Check-In: We recommend arriving at the airport 3 hours prior to your departure forinternational flights and 90 minutes prior to your departure for domestic flights.For most updated check in rules, please contact Airlines or TSA directly.

Please Note: Your credit card maybe billed in multiple charges not exceeding thetotal amount. All transaction service fees are 100% non-refundable.

Still have questions? Visit our FAQ page or call us at 877-245-3755. Our agents are available 24 hours a day, 7 days a week to assist you. You can also email usat customerservice@travelerhelpdesk.com.
We value your business and look forward to serve your travel needs in near future.
Your Travelerhelpdesk Team

Authorized through email Dan@timsconsulting.com

My mom passed away suddenly and I bought three tickets for me and my girls. For some logistic reasons, my girls couldn't go, I ended up canceling the tickets for my girls, they lied to me and said my tickets were non refundable tickets, after I verified with United they said all these tickets are refundable and if I cancel within 24 hours, there should be no charge. They still charged me 1100 dollars for two canceled tickets. Long story short, these people are dishonest, have no souls. Stay away from them. I was accidentally connected from an airline website. After this scam, I did some research that the internet was flooded with bad reviews about these folks, they also have other names like smart fares etc.. Be aware!

Hello there,
My name is sumit gajurel. I never thought the tickets i bought from you could make me in so much of trouble. I had got two way ticket from your agent from china southern. I went successfully but while coming back i went to the airport and they told me that i need visa of china in order to get the flight. Then they cancelled my flight. I had to go back home in pain because my classes would be missed for that week. Then i called your agent and they got me new ticket but said that i had to pay extra 1400 dollars. I was so sad and broke but i still had to pay and used my credit card because i didnt wanted to spend more days there. The customer service people spoke to me so rudely and told that i must buy that ticket. Again that flight also had to be canceled and called the agent and he told that i had to pay 800 more dollars again. Again it was the matter of my classes and i was almost depressed and again agreed to pay that amount. Just one way ticket cost me more than 2200 dollars plus 1200 dollars that i paid for my two way ticket just for the economy flight. This was worst experience of my life. I talked to a guy that had similar case and his agent agreed to pay his extra cost back that he had paid after cancellation.
It was not my fault since i went to airport on time. Your company should be responsible for it because you should not had issued the ticket if you dont know the rules of immigration. I had called to the agent for all these and they should have idea about it.
So after so much of trouble and bad memory
i am hoping to get the compensation from you guys. It is huge amount of credit on me because of the flight and i missed the whole week of class. I hope you will co operate about it and show some responsibility of your agency so that i dont have to take it to another level.
Thank you

On November 26, 2018, I unknowingly booked tickets through your agency because you misrepresented your company as Asiana Airlines when I inquired. I made our reservations for one-way flights to Incheon South Korea so that our family could report for my husband's duty with Air Force.

You charged me twice for this transaction. When I called to have you cancel our reservations for such reckless abuse of power, you flat out declined and you still have yet to credit my card for having charged my family twice.

As well, I authorized you to charge my card 4396.00 and you charged my card 4397.00, one more dollar than permitted, which is fraud.

I have disputed this with my bank, USAA, which is investigating your shady practices and highly unethical business behavior.

Do not use this company! EVER.

Hello!
My name is Nina Krakovna, I am from Toronto, Canada.

December 3rd 2018. I had a very bad experience today buying a ticket from your company. Flight WW214, Toronto - Reykjavik, March 1st 2019. Confirmation # M8D62Q

The agent's name was Bryce Wilson. He claimed that the deal was the best in terms of price.

He said that the ticket will cost $199 USD. I asked how much I would pay in CAD and he said the company offers very good conversion rate and I will pay $216 CAD for the ticket. I bought the ticket. In an hour my credit card had a pending bill for $272 CAD

Also, during the booking process Bryce DID NOT inform me that flying with WOW Air I have to pay baggage fee for my small suitcase.

I spent a half of a day calling customer support number [protected] and spoke with four agents :

1. Veronika said that she will make Bryce to call me in 10 min. I waited and waited for hours - in vain..

2.Sage - after I started explaining my situation the call was disconnected.

3. Hendrik - said he is transferring me to Bryce and then there was nothing on the line except noise.

4.Kathy - did the same and I finally got to talk to Bryce again. Obviously, he was busy selling 'cheap" tickets to gullible customers.
Bryce put me on hold for several minutes just to answer a simple question about the baggage fee. Finally he said He will add $35CAD to my bill. So, it was not a cheap ticket after all!
He did not explain why he misled me with the cost of the ticket in CAD and DID NOT inform me about the baggage fee. I asked him to cancel my booking because of misleading information and unfair practices. More minutes on hold and he said NO.
But he promised to add my baggage to my ticket.
Bryce did nothing and on Dec 5th I called again - agent Neil picked up - I asked him to add my baggage fee to my ticket but he said Bryce Wilson will call me and do it. Bryce never called.
I am a well traveled person and first time in my life I had such a great disappointment buying a ticket. I feel trapped . I am not sure now the ticket is real!
I e-mailed two times to 'contact us ' address - nobody answered.

I am going to post my review all over the NET and make all travelers beware of companies like yours.

Nina

address. 82 Southvale DrIve, East York, Toronto, Canada

[protected]

Please do not make any business through this service. They are a dozen people working from overseas, randomly changing prices, being nice on the phone but never issue your ticket and more interestingly they don't inform the customers with this. Customers need to call and call which i actually doubt that they ever issue a ticket although they send confirmation numbers. We went to airport for a 15 hours flight but we learned that we have never been issued a ticket although we showed our confirmation. Needs to be eliminated from market, they ruined our travel but they will pay for this, we have customer rights.

Terrible company. The overcharge for my tickets. Later they change my booking without authorization, which force me to reschedule all my trip. Latter on, they change back to my original day, so now I am stock with a connection flight that I cannot make. I spoke to a supervisor and denied all the comunication on emails.
Awful company.
DONT BOOK WITH THEM.

This company sent an email within 10 hours of my booking a flight to inform me I'd be unable to complete it due a custom/immigration stop in the USA.
As the caller was speaking I was checking the company online and learning it's a horror to deal with. While I was assured my card had not
been charged I have still not received the email confirming the whole transaction has been cancelled. I need to know from anyone what recourse I might have if my card has been charged, please. Thanks...

I booked a ticket with them a month ahead of my scheduled travel and due to unforeseen circumstances I cancelled my ticket a week after booking. They said they would refund me for half my ticket and it has been more than 2 months now and I still have not received my refund. I try to call them, but I get transferred to some number that no one picks up. This has been a terrible experience and I still have not been refunded.

This is the worst agent I ever meet, they deduct and refund and deduct again for my card, I do not understand why they want to do so, since I only book the air ticket one time, this action make me loss for the foreign exchange !
And since I do not have give instruction to refund and deduct my card, please refund for my loss.

Please contact me via email: [protected]@hotmail.com
confirmation : VB9LJP

I bought a ticket on December 31st 2017 for $159.00 for my son confirmation UX38EG with American airlines I never got a email letting me know there was a problem with my transaction until 3 hours before . It was to late because I was already on my way to the airport. I did not get to see the email until I got back from the airport. They said there was a problem with my credit card but the transaction was never made. When I got to the airport my son could not fly because there was not reservation for him. I called them back so they gave me another flight for the same day for for $227.00 I called them back 5 minutes later to confirm my credit card and they said it was to late for that price. So they ended up charging me $377 for the same flight. I tried to cancel and they said there was a fee for $100 if I did cancel. It seems to me that they use any excuse to over charged me. Other services give you 24 hours to cancel the ticket but this one does not give you even 5 minutes to even confirm the credit card. Prices keep going us as minutes go by. Advise for everybody. Do not buy from this travel help desk It was my first time and my worst experience and of course my last time too.

Buying my tickets with TravelerHelpDesk has been a real nightmare.I am trying to get $525.43 back from this so-called travel agency.
How can they sleep at night? Please be careful. It is often better to spend a few more dollars and have a peace of mind. Good luck.
If there is a class action lawsuit in the future, I am interested in being a participant.
Enclosed is one of the e-mails I sent to American Airlines. Both TravelerHelpDesk and American Airlines gave me the runaround even in the light of my mother's passing and my inability to arrive in France in time to attend her funeral. Both companies showed their lack of compassion during such a difficult time. This being said, I intend to pursue my request until I receive my refund.
Anne C.
American Airlines
Date: 09/14/2017
Customer Relations
To whom it may concern:
On 05/21/17, I made a reservation for Paris, France, as my mother was gravely ill. Sadly, she died before I could even travel to see her. I cancelled this reservation on the phone within one or two hours after booking it.
I booked this reservation under Confirmation RQGK9P (Reff.-NB307030) through TravelerHelpDesk online. The full amount ($1089, 43) was refunded. Subsequently, I then made a reservation with Ula under Confirmation S3ZEA5 (Reff.-NB307056) in hopes of at least attending the funeral. Tragically, the arrangements made it impossible to make the connections to my home in Brittany.
So, I also had to cancel this reservation. Much to my surprise, even though there were fewer than 24 hours between the making and the cancelling of this second reservation, the full amount was not refunded, something I was not told by Ula, though her assistance during this sad time was otherwise somewhat helpful. In fact, this reservation was made on Sunday 05/21/17 at 4:37 AM and cancelled over the phone on the same day at 8:40 AM. If you could, please review these details with Ula, whom I have not been able to contact despite many attempts via e-mail and the phone, and consider refunding the balance to me.
The sum of $525.43 may not seem much to you in a time of tragedy, but to me it represents a considerable percentage of my monthly income. The ticket was $1, 189.43 and only $664.00 were refunded. Please do not hesitate to contact me by email if you have any questions. In addition, I am also enclosing Ula's contact numbers.
Thank you for your thoughtful consideration in this matter.
Sincerely,
Anne C.
Ula Sr.Executive at TravelerHelpDesk Phone: 877.251.1691 Extension: 71541 Fax: 888.331.2110 [protected]@travelerhelpdesk.com

On August 21, 2017 I called Traveler Help desk needing two tickets to Sacramento, ca. I was told that me and my husband would be sting together but when I went to get my boarding tickets they were totally different seats and when I called Traveler Help desk they told me is was the airlines fault. I then proceeded to call American airlines and they stated that me and my husband never had those seats to begin with. How is a company going to give you seats that were never mine to begin with. I had to pick seats on the way back home which I live clear across the united states on the east coast and both flights are none stop and I had to pay additional money to sit next to my husband because the other seating we wouldn't have been able to sit together for almost six hours. When I called Traveler Help desk and talked to David he said it wasn't there fault if the airline changed the seats. I asked him how can you give me seats if they are already taken he told me that his system showed that me and my husband had the seats 32A and 32B and I told him well that's kind of funny because I have my boarding tickets and they say 21d and 21e. He then proceed to tell me that I was wrong . I told him his computer was wrong so he put me on hold and checked the airlines which showed him I was right. All I'm asking for is the refund I had to pay of $ 38.52 because I had to pay extra for something I was told that we were going to sit together. David at travelers told me I would not get a refund. I'm very upset no wait I'm pissed for this company taking advantage of me and who knows who else.
My booking ref# VX9226 through Travelers
American Airlines
Record Locator's: BTOIAG through American Airlines
One way trip from Charlotte, Inc to Sacramento, Ca departing 9-02-17 at 6:20 pm and coming back on [protected] non stop flight as well from Sacramento, Ca to Charlotte, Inc .

Travelerhelpdesk are liars and scammers. I booked flights with an agent named Negan who assured me I have 24 hrs. to cancel. I called less than 12 hrs. later and spoke to another agent who said he'd cancel it for me and gave me a cancellation confirmation #. I was tricked! It turns out the # he gave me was an acknowledgment of the booking and my credit card was charged and now it's in dispute. DO NOT trust these people!

On April 13th 2017 I bought 4 air tickets from Travelerhepldesk.com, in the meantime my daughter found much cheaper tickets. So 10 hours after the purchase I called Travelerhelpdesk [protected] again to cancel the tickets. First they told me there is a $300 penalty, although there is a 24 hours grace period, next they transferred me to Gestavo the agent who sold me the tickets. He convinced me not to cancel the purchase offering lower prices. I agreed. Gestavo send me 2 emails with confirmation of lower prices and itinerary for the 4 tickets. The difference was $514 . Two weeks later I called Travelerhelpdesk [protected] asking about the refund on my credit card. I was transferred to Gestavo, he said the credit is $498 due to taxes and fees, and sent me 3 emails confirming the reimbursement within 2-3 business days. No money was returned. I called Travelerhelpdesk and learned that a reimbursement of $300 will be done within 10 business days. Now I am trying to get a supervisor Wilson or whoever for the refund and they are putting me on hold endlessly and the line drops.

I purchased my tickets from Traveler Help Desk and the tickets that I purchased was from United Airline round trip, from Boston to Houston then from Houston to Las Vegas and last from Las Vegas to Denver connecting to Boston final destination, when I was in Houston to go to Las Vegas I had to call Traveler help desk because they didn't find my name register in that flight to Las Vegas so the Traveler help desk changed my flight from United to Spirit which they over charged me for my luggages $270.00 in clufing my hand bags, I WANT MY MONEY BACK $270.00 because when I purchased the flight with you I never was informed that the flight was going to changed and I have to pay more money if that was the case I could of purchase the ticket thru another company, my flights with UNITED was 1401 Boston to Houston, Houston to Las Vegas 195( changed to Spirit) Las Vegas to Denver 573 and last Denver to Boston 789, please answer as soon as possible my email is [protected]@gmail.com I need to resolve this issue before I take this to court

This company is unethical. The system changed the names on the plane tickets that we got, eliminating the accents that were in some of my friends names. They continued to tell us that it was us that spelled our names incorrectly. Ummm, no. Why would a person take out only the letters that only had accents on them? Do you spell your name wrong? no. This mistake on their behalf was going to cost us 900 dollars to fix. They bumped it down to 450 but changed the dates of our tickets. I was told I could speak with the manager. He helped me with my situation, but then when I had to speak with the incompetent employee again he told us something completely different than what the manager said. He also told us the manager was out for a couple days after that. So the company lied. Lastly, they sent several different charges to my friends credit card, this made her card invalid. She had to cancel the card and get a new one, costing us even more money. If we were to cancel the tickets and stop doing business with this company we would have still had to pay for the airline tickets. The staff is rude, unethical, and full of scam artists. DO NOT DO BUSINESS WITH THEM!

Airfare was booked by Travel Help Desk with wrong connecting flight. When I tried to resolve this numerous times before my travel date, I was told their agent did not error on the booking and any change would result in additional fees for a new flight.
I have printed "chat room "electronic data documents with their agent "Aiken" along with e mail communications that prove of the error that Aiken made.
Brielle at Travel Help Desk Management would not help in resolving this matter.
In order to make it to my scheduled meeting I had to call United Airlines and have the correction made for my connecting flight. This cost me an additional $ 320.00
I have sent all of the communications to Travel Help Desk to prove their error, and ask to be compensated for $ 320.00 .
They have never responded to any of my emails.

On March 7th I purchased a direct airline ticket with them going from/to EWR/MADRID on March 8th returning on the 15th for a $899.21 via United Airlines.
The next day agent Cesaro, called and told me my card was decline, and I provided a new card. The new card is charged, but the next day he called again to tell me United cancelled the fly for security reasons.
Not buying that story, and while I still had him on the phone I called United directly and they confirmed the fly is still leaving on time. He went around giving all kind of excuses, and offered to find another fly. I refused his offer and just ask to get my money back!
Suspecting already that this company was a SCAM, I called back and got agent Zulma on the phone. I asked her about the same fly, and for the first 5 minutes she was offering the same fly date and price. Some how I believe she noticed my phone number, and told me that fly was not available any more. She offered a fly on the 7th, on the 4th and 11th, and went on looking for other possibilities. At this point I told her, I will call you later and we can discuss other options.
Although, I hanged up and she called back several times insisting on a fly she found. I told her I will call you back because I'm in a meeting!

Later that day around 5pm she emails the below:
Hola Senora,
Hablo para comprar boleto de avion de Newark to Madrid.
Si es posible sale 04 de april y regreso 14apr en lo mismo precio de $ 899 y vuelo directo sin escala con United Airline.
Regards,
Zulma Lopez|Español Representante
Extn :- 1706
Ph: [protected] International : +[protected] Fax: [protected]
[protected]@travelerhelpdesk.com
Call 24 hours a day, 7 days a week, Open all holidays

I never called back, neither spoke to anyone else regarding another reservation. I just wanted my money back!
I had called several times during the last 2 weeks, and spoke to different people at that number, and at Traveler Help Desk. But no one gives you a clear answer or the refund.
Last night March 27th, I called again, and to my surprise after a 20 minutes waiting on the line; the agent told me I have a reservation leaving on the 4th to Madrid.

I don't know exactly what their MOD is, or how can we stop them so this doesn't happen to anyone else, but it will be helpful if anyone out there with other complains to make them public.

My credit card has a report of this fraud, and they will investigate this matter on my behalf, but I believe that I we don't stop these people many other clients may lose their money with this SCAM ARTISTS!

I Purchased an airline ticket via this online company on 02/25/2017. I paid with my card they sent me an email saying that i had to wait 24 hours for a confirmation email and then my account will be charged. Next day i received the email confirmation and they requested a picture of my front and back card along with a picture of my passport sent to them and after i received an email stating that the account was charged i was ok with that. I also received a confirmation from my bank saying that they deducted this company deducted my account on Saturday 10.27 AM. I was ok with that i received another text from my bank at 01.27 am with another charge see the photo below. I checked my account and they double charged me. I immediately called these ppl to report the charge and requesting refund i spoke to someone last night who was very rude on the phone and said i was going to get reimbursed in 48 hours just to get me off the phone. I didnt have a good feeling so i called again this morning spoke with another person and the asked me to email [protected]@travelerhelpdesk.com with the information. They requested a PDF file of the bank statement highlighting the charge. Now i am not getting a response back. I need assistance please these people are kind of fishy they have bad reviews if i had know this in advance i would have never purchased a flight via them. This is unfair and i need help getting this money back. I only authorized 1 charge not 2.