Travelgenio
Reviews and Complaints

Hi, this is mubashir hussain, I book my trip to pakistan from doha qatar to peshawar pakistan and return same trip after 254 day, as I receive email they say you will receive e-ticket in 72 hours, but I did not receive yet. My booking reference is booking id is [protected]. And some screen shoots are attached below. Kindly send e ticket on given email in booking detail

My name is Andreas van der Hoven qnd I booked a flight through Travelgenio to fly from George Airport to OR Tambo International Airport, Johannesburg, South Africa on 1 January 2022.

Due to the redlisting of South Africa, I was unable to travel to South Africa and subsequently had to cancel my ticket. I cancelled my ticket on 16 December 2022. The refund was not processed immediately, which is understandable. The status of my refund however stated that it would take up to 14 weeks for the refund to be approved by the airline. It has now been about 6 months since the ticket was cancelled - well beyond 14 weeks. I paid 170€ for the ticket and I require the money urgently now. I tried contacting Travelgenio through twitter but to no avail. It is absolutely ridiculous.

Here are the details of my ticket:

Booking ID is [protected].

Departure

Saturday, 01 January 2022 | 13:45H

George (GRJ), George, South Africa

SA Airlink (4Z694)

Arrival

Saturday, 01 January 2022 | 15:30H

Johannesburg Intl. (JNB), Johannesburg, South Africa

Hello.

I have booked 2 tickets from Dubai to Dammam by Emirates airline. I paid full amount and I didn't received my e-ticket and the airlines says that the booking not confirmed

BOOKING REFERENCE IS: [[protected]]

Booking date: 12.05.2022

the flight after 2 days on 14 May 2022 Please send the e-tickets.

Regards.

They never never give me a refund.

My flight schedule suddnely changed. So I wanted to get a refund. But they are so poor. They just said "We can't "

Guys, if u wanna book a ticket, im sure u are making a big mistake ever.

Book number: [protected](OVGMOW)

BCN -> Incheon

I was booked for a roundtrip from seoul, south korea to bangkok, Thailand. My returning flight was rebooked to 1130 arrival time to bangkok without my knowledge. I have tried contacting the company several time but they have not responded to my emails. Also when I call their customer contact number no one picks up. My trips is in a few days and I still have not heard back from anyone.

E ticket # [protected]

My name is Mona Chladil and Travelgenio has certainly failed me. On January 6th, 2022 I booked and paid for a through Travelgenio with insurance for a flight from Vancouver, BC, Canada July 18th, via Reykjavic, Iceland eventually landing on 7/20 in Copenhagen, Denmark to catch an 11 day cruise with Princess Cruise Line headed to St. Petersburg, Russia. The Travelgenio Booking Reference number is [protected], the IcelandAir reservation number is 4UEJTE,My return flight would be August 1st out of Copenhagen, Denmark back to Vancouver, Canada with a stop over in Reyjavik, Iceland.

Since then, the war has broken out between Russia and Ukraine when Russia decided in invade Ukraine. The Princess Cruise Line has conscientiously cancelled the cruise to St. Petersburg. However, in trying to change my flight from Copenhagen to Heathrow, London, which IcelandAir flies to, the agents at Travelgenio would not submit a Waiver to change the destination to Heathrow. According to Icelandic Air a waiver is all that would be necessary to re-route my trip to Heathrow versus Copenhagen.

On 4/12 I spent the day going back and forth between Travelgenio agents to IcelandAir. The Travelgenio agents had a difficult time telling me my IcelandAir Resevation number, which I needed to be able to discuss with IcelandAIr my situation. Eventually through several different telephone calls, reasons, explanations, excuses the bottom line came to that IcelandAir would change the flight but the Waiver needs to be initiated by my travel agency, Travelgenio. The agents at Travelgenio said that I would have to get a Waiver from Icelandic Air, they would not write a Waiver, even in light of the War that had broken out.

My complaint? War breaks out and Travelgenio agents, even with purchase of insurance, are impotent to help me get a necessary waiver that the airline requires. Everyone I talked to was pleasant, but would not go the extra step to create a Waiver, even in light of War and purchasing insurance, Travelgenio agents were ineffectual to write a Waiver or to get me to a Supervisor or Manager who would write a Waiver. Although one of the Travelgenio agents said he would escalate, no one returned a call to me.

Sincerely,

Mona Chladil

I bought a ticket to Jeddah from Pakistan on the 6th of May. My flight was PIA from Islamabad to Jeddah on the 9th of May. I paid the amount of $660. On the 7th of May I received an email from Travelgenio stating that my ticket was not available and that they have reserved another ticket on the 9th of May but with Etihad Airlines and it was an additional 218 Euros. I paid the 218 Euros and where I was expecting a ticket I received an email stating my ticket was refunded. I was told I would receive my refund in 15 days

I had travel plans. this is a scam and unacceptable.

I want

Message by travelgenio:" Qantas does not offer a refund option.

If you wish to proceed with cancellation and Voucher (50 EUR fee per passenger) confirm passenger to create the Voucher for, Waiting for your instructions".

Me: "request for a voucher for the value of my plane ticket 642 $ +cancell plane ticket".paid 50e

Thank you,

my name

2020-03-25

Booking Reference: [protected]. NO Tickets were received. One page said said it was confirmed then the next said it has not been confirmed and electronic ticket not sent. I believe this is a scam..

Dear sirs,

I had planned to make a trip to Ibiza from Athens (going via Barcelona and return via Madrid) for myself, Ioannis Fertakis and my daughter Ntagia-Eleni Fertaki. The details of the trip below.

However the trip from Ibiza to Madrid on May 1st was re-scheduled by Iberia Express (attached email) and it conflicted with the trip from Madrid to Athens on that day (May 1st).

So, I had to cancel the trip.

I’ve been contacting Iberia the last month many times for having my trip refunded. Today they told me that I have to contact you for my money refund (1399 €), for which I kindly ask you to do so (crediting accordingly my debit card that I did for my tickets purchase).

Booking ID: P6ZYG

Ticket numbers:

• 075-[protected]

• 075-[protected]

• 075-[protected]

• 075-[protected]

Looking forward to your feedback

my email is: [protected]@euronetworldwide.com

Hello, three weeks ago I purchased i flight from your website.

I paid for a refund if something was going to happen to my flight. an emergency happens and I can't fly again.

Travel genio locator: [protected]

Ticket: [protected]

I bought a ticket (Bodø to Bergen May 15) on May 2. Booking no. [protected] Ticket has nortbeen recieved yet (even in spam) and I need it as soon as possible for a set of documents. I have written to the customer service e-mail and filled in the form. Since I need the ticket urgently, I have to repeat my request.

Booked a flight on May 2, 2022 to fly the next day May 3,2022 from POM to WWK leaving at 7:00 AM on Air Niugini PX 120

Received a booking number [protected] but no record locator number came through. On Air Niugini a person can only check-in with a record locator number.

Even, when using the tab MyTrips on the Travelgenio website five times over the period of five hours I would receive the following email. Which would indicate the website is dysfunctional and also doesn't allow cancellation of flights. It seems that Travelgenio is taking the money for themselves.

----------------------------------------------------------------------

From: Travelgenio

Sent: Monday, May 2, 2022 8:03 PM

To: [protected]@gmail.com

Subject: Hello [protected]@gmail.com

Hello [protected]@gmail.com

We have not found any reservations with this email address. Please make sure you use the

same email address you used when making the reservation.

CUSTOMER SUPPORT

---------------------------------------------------------------

i have booked my ticket through sky scanner and travel genio i have not received my ticket please confirm my ticket.

Booking reference number :[protected]

please i make reservation and you cancelled with out i approve please need same trip may 2 at 2.50 am me435 ,

please reply urgent no have time ?

hisham.[protected]@boomconstruction.net

During booking the flight on May 1st 2022 I have entered wrong email. Because of that I didn't receive my ticket details.

The wrong email is : [protected]@hotmai.com (missing letter l)

The right email is: [protected]@hotmail.com

Kindly to provide me with the contact email to solve this issue and receive the ticket details.

Regards,

Dear Travelgenio:

"Your Booking ID is [protected]."

"The payment of the ticket has been completed through the American Express card ending in 8356."

I purchased airline tickets via Travelgenio, as I was directed to it by Sky Scanner, when I purchased the tickets, I agreed to pay ~ 14000 MYR, but when I checked my credit card this afternoon, Travelgenio has charged me 15,950 MYR.

I would like for you to refund me the additional amount.

Regards,

Mansoor Hussain

+[protected]

+44 [protected]

When I purchased the ticket; I thought I would be charged a total of ~ 14000 MYR, but you have charged me 15950 MYR on my card. Kindly refund the balance.

Thanks,

My booking #: UNC7L2

I received the notification about the transit flight was changed on 27/4. I reply to www.checkmytrip.com under your email. I wrote to you I can’t accept the change and requested to change other airline if Turkish Airlines not available to me at that day (2/5). However, I got a confirmation notice for the flight change. Then I sent an emailed to your customer support to cancel such confirmation and requested to reconfirm my itinerary remains unchanged on 2/5. Because I found the flights (#:TK1760 & transit # TK83) is still available for booking in your websites. I got non of reply over 30 hours, and no more time already. Please reply me at [protected]@yahoo.com. hk or phone to me directly 852-[protected]. Looking forward to your reply soon. Thanks

I purchased a ticket on your site and all I wanted to do was to change the date of the ticket. June 7-June 14th to August 8-August 15th. I am not asking for a refund but a simple change of the ticket. I have called your company five times and your representatives are not helpful at all. They have put me on hold for up to 20 minutes only to then come back on the phone and then connect me to a survey. This is unacceptable. I am reading these complaints and I am not surprised because the customer service with you all is horrible. I called British Airways and they said that you all could change the date of the ticket and all you had to was to call the British Airways Trade Support Desk to make the change but no one at your company seems to know this process. This is unacceptable. Please respond to this complaint immedialty. My confirmation number is [protected]. My email address is [protected]@gmail.com.

I bought the ticket to head to Sao Paulo on April 10. And I purchased Enhanced Refundable Terms to make sure if there is a problem then I can get a refund by paying 100$ more. Travelgenio posted a non-refundable ticket from the airline without any note that it is a non-refundable one. And when I called and asked them for a refund because of my medical and internship problem, they said a refund is not about them, it's about the insurance company they work with so they can't do anything by just repeating saying sorry. Insurance company said that since it's not an emergency situation, they can't refund. But Travelgenio didn't inform anything related to that. All I read was travelgenio can fully refund it within 3 business day. When I first time called them and asked for refund, they said they can help to do that. But it didn't happened. I spent almost 1000$ and now I can't receive any money related to that. I asked why you guys sell non-refundable ticket without notice to the customer and promote another option for getting full refund within 3 days, they just keep saying they can't help because it's a scope of insurance company and not related to them. If it was the refundable ticket, they should inform the customer first and not selling promotion of getting fully refund as well. I called and sent message several times, now I'm tired of it. Travelgenio broken trust with customer. Even they said that it's an insurance company they work with, they even don't have any system to connect with the company they work with. Once something went wrong, it's all customer's fault without any compensation.