Travelgenio
Reviews and Complaints

Travel restrictions

I spoke with a representative from Singapore Airlines about the status of my tickets. They said they are willing to give a refund due to the fact that Japan is not allowing US citizens in due to Covid-19 restrictions. I have called your customer service hotline multiple times now and have been hung up on more than 6 times and went back to "My Trip" status and it now says cancelled... I'm not sure where to go from here in regards to getting a refund or rescheduling my flight for another date. Travel for tourism is still not permitted. Visa-free travel is suspended. Travelers who believe they qualify for an exception to Japan’s strict entry controls should contact their nearest Japanese Embassy or consulate for information.

I'm waiting from March 2020 the refund of an airline ticket, due to a canceled flight. The company had issued a ticket for my complaint (I attach it), but, until today, nothing else. In the attach tere are all the details required. Kind regards, Ignazio Scimone

I had an AeroMexico flight booked from London to Mexico on 21st August 2021 that needed to be changed. After being unable to get in contact with Travelgenio I managed to get through on the phone. Unfortunately, I was unable to change my flight as the ticket prices were almost 4x what I had originally paid. I was told I could get a voucher that I would be able to use in the future so as this was the best option I agreed. I was told I had to pay a €50 service fee to Travelgenio in order to get my voucher, which I did. The operator said I would receive the details of the voucher via email after the call but unfortunately, that email was never received. It is now April 2022 and I still do not have any voucher or contact from Travelgenio. I have tried to contact this company many many times via email and phone, however, I have had no success and have been left on hold for hours on a paid phone number. It is unacceptable. I spoke with Aero Mexico and they assured me that the flight I booked was elligable for change/voucher but that I have to go through the travel agent. I have the booking reference and details ready to process this complaint should they be needed.

I have booked tickets in December 2019 to travel in March 2020 and the flights has been cancelled. I haven't got any refund yet. It's been over 2 years now.

Booking reference: TPSTZP

Your booking code is [protected].

TICKET:[protected] - [protected] - sivarathri krishna

TICKET:[protected] - [protected] - sivarathri padmavathi

I haven't got any refund or voucher yet.

Good afternoon. My name is Osman.I’m from Ukraine.Booking number QBK5TL.

28.03.22 I bought a ticket Budapest-Oslo (21.04.22). But I was wrong with the destination. Therefore 29.03.22 I made another reservation Budapest-Stavanger(22.04.22). Booking code-[protected].

So I want to return the money spent on the flight Budapest-Oslo. I can not fly two flights, return my money please.

Hi

Im suyoun kim.

My ticket is #465****

And reservation 3czkdc.( south korea ICN to israel, telaviv/

cathay pacific)

And my request number is 465****

travelginio request my bank account because of refund.

So I send my bank account one month ago.

Moreover I cannot send an email to travelgenio because they already cancle my flight.

I want to know how it works.

I wait your answer. Thank you

Did the reservation in Dec 2021 and initiated a refund process by end of December 2021.

Waited for 12-14 weeks, status not moved from waiting for airlines approval.

Reservation # YOUR BOOKING REFERENCE IS: [protected].

Travel plans from Bangalore to Dubai (cancelled due to personal emergencies).

No customer care to call. No response from the Vendor.

NEED IMMEDIATE ACTION.

Gokul

India - +91 [protected]

I made a reservation, but the ticket hasn't arrived. My reservation number is [protected] and [protected], and it says that I cannot log in with my reservation email. Please make your email address valid so we can log in. Otherwise, I will cancel the order.

I booked family return flights from London to Vanuatu in March 2020, transiting New Zealand.

Unfortunately though, the covid panic got in the way and we never completed the last leg, and became stranded in NZ where we remain.

Although we bought through Travelgenio, the main flights from UK to NZ were all with Emirates. Emirates handled covid well and automatically extended all tickets for 24 months. However, as we began nearing that 24 month limit, I approached emirates to establish what was necessary to extend the tickets a further 12 months as they were offering to do.

Emirates referred me back to the agents, Travelgenio at this stage. And this is where the trouble began.

Travelgenio are a Spanish company (who knew?) and their website has no English language option.

Their customer service (an oxymoron if ever there was) is painfully slow, and seems to ignore specific requests, particularly in relation to the ticket extension.

The formulaic replies I did eventually get, rather than actually addressing the question, referred me to the 'my trip' section of their website to make changes. unfortunately though 'my trip' didn't recognise my email address.

And so i emailed again

And round and round we went.

Matters are further compounded by the discovery today, that although all the aircraft were Emirates, the tickets say Emirates all over them, and the Emirates website allowed me (then) to access our booking, apparently the tickets themselves we booked through Quantas and so now even Emirates are attempting to wash their hands of us.

Travelgenio are at best, shambolic and at worst downright dishonest.

It is impossible to contact them and I'm left with few alternatives but legal action.

My name is Estela Salagre, and on the 20th march I purchased two flight tickets through travelgenio (return ticket Billund-Warsaw for the 8-10th april 2022). However, I did not receive any confirmation email, nor any response to my phone calls or emails. Of course, the payment has been done. I would like to know how could I get my confirmation email with my booking reference and the reservation number, so I can make the check-in when needed. Please, contact me here: [protected]@gmail.com

Travelgenio - Waiting refund since March 2020 - FCO travel restrictions

Reference: M88OIV and JUPZYD

On March 15th 2020 I have purchased flights on Travelgenio (flying with British Airways) for £1248.08.

Soon after South Africa forbid entry for travelers arriving from the UK.

From that moment onward I have requested a refund to Travelgenio who told me a refund would not be possible as they had to follow British Airways rules and that they could only offer me a voucher.

Lacking of options, I was then coerced to accept a voucher that I could only receive if I paid an extra fee.

Therefore in November 25th 2020, I was sent a link and requested to pay an extra £53.56.

Today March 1st 2022, I receive an email stating that my voucher has expired after 2 years of pandemic and travel restrictions.

What does not make sense either is that on British Airways “all flights booked using a voucher must be completed by 30 September 2023”.

I booked tickets for my family in March last year. Due to the COVID regulation change in the UK, we had to cancel the flight and make it open.

I got an official email from Travelgenio, and I quote

Dear client,

According to the airlines' conditions, both tickets can be kept open. Only the Egypt ticket could be refunded.

Remember that your tickets are valid for one year from the date of issue (22 March 2021), and you have to request the change before they expire.

Best regards,

I have been trying to call the last week until today. Hours and hours on waiting, and every time the agent takes information, keep on hold till line disconnected.

I was left with a hefty phone bill.

Wasted hours and hours with no single step forward.

The booking reference is : [protected]

I appreciate the help in that matter with either rebooking or refund.

Kind Regards

Dr. Ahmed Warda

I booked my ticket 48 hours ago but still, I haven't received my ticket and still it is showing under process. I tried mailing them but no response .please help me out with this.

Booking ID:[protected]

I booked and paid for a flight ticket from Tallinn, Estonia to Abuja on the 6th of March 2022 after which I got a mail for an itinerary. Immediately after payment, I found a fat finger error on my name and requested for a name correction and got a response after 96hrs saying name change will cost €65 which I paid.

Subsequently I got a booking confirmation for Qatar Airways which I check on the Airline website but it was only an itinerary and not an actual flight booking.

I called Qatar Airways to pay for additional luggage on my ticket and found out the the itinerary did not exist any more as on 20th March when I checked. Flight was actually booked for one way departure on 24th March 2022.

I did not get my ticket in mail. [protected]

Travelgenio have no mail adress in the site.

On 3/5/22, I got one-way ticket Madrid-Lisbon. Res. code: OVTW39. Date of flight: 03/18/22 @ 17:40 pm. FLight # VY 5215. Op. by IB 3112. Price: €96.10. Luggage: 1piece. Airline locator # VY/YHDDWG.

When I got the boarding pass it said NO luggage! when I specifically asked for it.

I never got the confirmation e-mail of my flight. Next day, after I called I got it on my e-mail. However it never included the amount paid. I tried to call several times ever since (well over 20 times) to the telephones +[protected] and +[protected] listed on your web, but to no avail. There is an answering machine 24/7 that asks for the reservation number (with letters that cannot be included through the phone!).

Please, contact me to solve this.

Manuel Jesús Sueiras Villalobos

[protected]@manululu.com

T: +[protected]

I booked a flight for my sister from Port Elizabeth to Mauritius return on 22/7/19 Booking ref VKQU5V for a flight on 24/5/20 which was cancelled due to covid.

I was advised by SAA that I had a credit but I have been unable to access it. I would now like to book her flights again in May this year and need to know how I can access the credit voucher number to make the bookings.

de gereserveerde en betaalde stoelen op heen- en terugvlucht staan niet op e-ticket en booking confirmation van Vueling Airlines

Ik kom niet in my trips terwijl ik wel mijn email gebruik wat ik ook bij de boeking heb gebruikt?

Mijn email is : [protected]@live.nl

Mijn telefoon is [protected]

Hoop spoedig iets te vernemen

~Met vriendelijke groet

Willem Schuurman

I'd like a refund of my ticket.

My flight has been changed too much from the original ticket and it was vital that I arrived in the US on the 18th.

You are impossible to get in contact with and at this point I'd just like a refund so I can buy a new ticket, that won't be changed all the time. I've been very patient, but with no telephone number or email to get in contact with, it's been impossible to get in contact with your company.

The last thing I want to do, is to send a bad complaint, but it's very stressful for me, since I'm traveling to the US alone and have to request ESTA soon.

My original flight was 6am CPH-Lissabon at 8.50am

Then Lissabon 9.55am- San Fran 2.35pm

reservation code: [protected].

Total paid in Danish Crowns: 4219,79 kr.

Best Regards. Frederik Bruun

On 7 March, I booked 2 tickets round trip from Kuwait to Istanbul for 26 may till

June and untill now after 3 days still did not receive my E ticket.

The airline contacted me stating that if the saved ticket is not payed they will cancel the booking of my flight and already the money is blocked by the bank.

Although I have contacted travelgenio more than once through emails, they say that it will be sent within 72 hrs and unfortunately nothing received. I tried to call many times but no one is answering.

In the attached photos shows the airline response and the confirmation No. From travelgenio.