Travelgenio
Reviews and Complaints

The plane I booked was canceled due to the Corona19 virus.

So I asked for a refund to Treble Zenio several times.
But the refund is not being processed.
I'm feeling a great deal of discomfort using Treble Zenio.

The e-mail address is [protected]@naver.com

I hope for a quick refund.

First of all, I bought tickets at the end of June and applied for a ticket refund to them exactly on July 2nd, but they are not giving me a refund. They told me that it would take 6-8weeks, but now at the end of August, I have not received any refund. They are liars.
Consumer centers are not reachable and there is no way to contact them even if they go to their website.
You guys should never use this company.

I asked and wrote to travegenio and ural airlines the reimbursement after the cancellation of flight.
Ural airlines gave me two options (refund or voucher).
Travelgenio surprised me with the answer the ural airlines can give me only one option (voucher).
The european law allow the totally reimbursement not only the voucher in these cases.

How long should I wait for cancel?

Your service team sent me a message about cancel almost two months ago. You said "We will cancel your tickets as my instructions"

I gave our every informations what you need to get refund.
You said it needs 6 to 8weeks to get refund. But i have waited already 8 weeks.

Tell me why i still can't get a refund. If you are too late, we will get a help from our credit card company. I don't have a choice.

My request number is 3889336.

I booked Jetstar flight Brisbane to Melbourne on 5 July 2020 from Travelgenio. Booking number [protected]. flight time is 18 July. Flight been cancelled by Jetstar and The Travelgenio help me to process the refund. Until now 17/8/2020. I still didn't received the refund, so I enquired the Jetstar about my refund. Jetstar told me They already deposit my refund on the master card which last 4 number is 0669. I told them this is not the card when I paid for my booking, and I don't have this card. They said this is the card which Travelgenio provided to them. they also said the refund money will deposit to third party which is Travelgenio agent. And ask me to contact to agent. So I contaact to the Travelgenio on phone number [protected]. The agent told me the refund is nothing to do with them. Jetstar should deposit on my bank account. and ask me to contact to Jetstar again. they didn't want to me to explain. So I keep rang both agent and Jetstar, but no one want to help me. Just don't know where is my refund gone. I don't know who can help?
Another thing is Travelgenio charged my flight ticket is $159.74, But Jetstar sent me invoice is $137.36. How come different price without on the charge list.
please help.
From Jing Simic

In response to your request, we inform you of the fare conditions established by the airline in the event of cancellation:
190 EUR per passenger penalty fee
50 EUR per passenger for administrative costs
Some airline taxes will be non refundable

The email above is what I received from Travelgenio.
I don't understand why the penalty fee is ridiculously high although they were the refundable tickets.
It was for my honeymoon and I had to cancel them due to the corona virus.
I booked two tickets at British airline(through a Korean agency, not travelgenio) departing from Seoul(South Korea) to the UK and received a full refund 3 months ago.
The tickets that I booked at Travelgenio is for coming back to Seoul and the agency imposed such a high penalty fee, even though they were the REFUNDABLE TICEKTS.

My airline ticket was canceled by the airline because of the corona virus.
But I didn't get any contact from the travel agency until I called to cancel first. Even though the plane was canceled due to the corona virus, they asked me for a commission.
I received a cancellation email, but I haven't received a refund for over a month.
I went to the site today and my reservation still remains.
I sent an e-mail, but it was only an automatic response.

2020.8.06 my flight from tokyo narita airport to busan gimhae airport was canceled, but I did not receive a refund. Please take care of it as soon as possible.
I went to the airport because I didn't have a word or email in advance, but when I heard that the flight was canceled at the airport, I was very upset and in a bad mood. I'd like to charge you all the time and money until you go, but I won't. I want to get a refund really quickly, so take care of it.

Dear Travelgenio people,

How can do you work like that?
I made a reservation for 2 people in order to go to Brazil on the Travelgenio website. But I didn't get any information from you in relation to the VISA needed in Germany and Swiss.
I never saw any information, which VISA should be needed when travelers visit Germany and Swiss, with a pop-up at your site.
So I didn't get a ticket for these ones and couldn't take a flight with your booking. I complained it to Lufthansa Airline, they said that they could cancel our flight tickets without money loss.
Therefore, I want to refund all money for these bookings and flight ticket prices as soon as possible.

Send me your answer to this and I hope you refund it all.

1. TICKET : 220-[protected]
NAME : LEE HANYI
2. TICKET : 220-[protected]
NAME : LEE HANYI
3. TICKET : 220-[protected]
NAME : SO BYEONGMOO
4. TICKET : 220-[protected]
NAME : SO BYEONGMOO

Reservation code: EDWL2Q

I left a message because I couldn't reach travel2be eventhough I did everything I could.
I want to refund my flight ticket for involuntary change.
I was informed by Singapore Airlines that I cannot travel on reserved date because of the Corona virus.
So I sent a refund-related mail to 3 addresses including @travelgenio.com.
But there was no answer and the customer.service@travelgenio.com sent an automated reply.
And I tried to apply in the section of involuntary travel on the homepage, but it does not apply itself.
I don't know how to contact travelgenio when I can't call, mail, or sign up.
As you know, when you look at the comments that TravelGenio left in someone else's writing, it says to send an email to travelgenio.com.
Bur the answering mail says to click the "Contact us" tab on the website, but I wonder what it means when you don't answer the phone. This doesn't make sense.
pleaseeeeee I want a quick refund and I hope you give me quick feedback.

I grudge rating even one star to this company. So shame.

My returning flight from Seoul to Düsseldorf, which was supposed to be in April has been cancelled by the Britsh Airways due to the COVID-19. The airline said that I need to request a cancellation with Travelgenio because I made payment on their website so I tried so hard to reach them.

However, Travelgenio never answered the phone (I called 4 different numbers in Spain and Germany). They answer e-mails only but I guess it is just an automatic response saying that I should contact with the airline.

I paid money for service, which I couldn't enjoy eventually but cannot get my money back. Neither the airline nor Travelgenio says that they have taken the ownership of my returning tickets. Then who has taken the freaking ownership?

It is useless to send e-mails to cust.[protected]@ because the customer service team cannot do anything but send an automatic response.

DO NOT USE THIS TRAVEL AGENCY ! THEY ARE THE WORST COMPANY IN THE WORLD.

There is a pending refund blocked by Travelgenio and its been more that 3 months. Refund was filed on Apr 30 2020.
I have been trying to contact TravelGenio for the past 2 months, but they either do not pick the call, or even if they pick, they ask me to call later.
Very poor experience. And its really sad you treat your customers like this.

Please help me with this as the itinerary was changed by the flight provider due to the coronovirus issue.

Details:
Date of flight: Apr 30
From: AMS
To: BOM

Return 31 May
From BOM
To AMS

I purchased tickets on 1/9/2020 for travel in April 2020. The flights were cancelled by the airline

Travelgenio emailed me and said I would receive a refund in 6-8 weeks. This never happened. Now, when I try to get in contact with travelgenio, they say "Unfortunately the airline does not offer the refund option."
As I complained, they created a different service number.

Dear Sir/Madam,

More than 8 weeks have passed since Travelgenio contacted on May 21, but I have not received a refund. Please inform me of the progress. My booking reference is 17097290

Best wishes
Jinhyun Lee

I e-mailed you several times but did not hear anything from you yet. could you please take care of it as soon as possible?

I made a reservation through Travelgenio. I recently heard that my flight through Qatar Airways has been canceled. I tried to contact my travel agency 'Travelgenio' and it said my flight will be refunded in three months. However, I received an e-mail that my flight has been renewed.
My flight information is as follows; TICKET: 157-[protected]

Booking reference w2pn4z

Type change: time change of flight
- affected flight:
Qr 003 doha (hamad international) - london (heathrow) 30sep 0755 1315
- new flight:
Qr 003 doha (hamad international) - london (heathrow) 30sep 0705 1225

Type change: time change of flight
- affected flight:
Qr 004 london (heathrow) - doha (hamad international) 04oct 1505 0010 2
- new flight:
Qr 004 london (heathrow) - doha (hamad international) 04oct 1335 2240 2

I just want to get refund and don't want my airline ticket to be updated. Please notify me of the date when it can be refunded or I beg you to refund it as soon as possible.

I have received several emails from travelgenio, regarding my trip; yet every time I try to contact them either by phone or through the website, I either get hung up on, or cannot find contact information for them. Now I just received an email, august 4 2020, stating,
"dear customer
We inform you that one of your flights has been modified by the airline. We kindly invite you to check the new itinerary and contact us or to an airline representative at your soonest convenience.
We remind you that your lack of contact may represent the loss of your ticket validity, and the amount paid.
For further information you can also check the flight status here www.checkmytrip.com
Thank you for your attention". Apparently this is a very disreputable company.
How do I contact them?

Last 20th July, two employees of our company booked round trip tickets for Lufthansa Airway
from South Korea to Brazil through your company website and 24th July, they went to Incheon National Airport in order to go on a business trip to Brazil.

But at that moment, at the airport reception desk, they were informed that they cannot board the airplane because they have no Germany transit visa.
Before this situation happened, they had to know this information but didn't.
because your company did not notify them of any transit visa issues.

After that, they had a conversation with a staff of Lufthansa. the staff said they will fully refund it without any monetary loss to our employee.

With respect to this situation happening, we want you to refund 4 tickets

I made a reservation at the agency, do you think it makes sense to ask the airline to make an inquiry?

Bookingnumber 18047745
[protected]@gmail.com

I purchased tickets on 8/1/2019 for travel in June 2020. The flights were cancelled by the airline in early June 2020.

Travelgenio emailed me and said I would receive a refund in 6-8 weeks. This never happened. Now, when I try to get in contact with travelgenio, they say my email is not in the system. So, I am unable to contact their customer service.

Booking CMGQYY and XRMCXT

M6WX57
Sung Han Lee

I've cancelled my flight for the person responsible for the ticket above. I have not yet received any information in regards to the refund. I would like to get a 100% refund for this ticket.