Travelgenio
Reviews and Complaints

Business class flight Manila to London Gatwick via Dubai with Emirates, departing March 30/2020 and booked through Travelgenio.
Travelgenio booking code: [protected]
Flight was cancelled due to covid 19.

No refund yet over 4 month later.

I contactyed Emirates today, (03/08/2020), to ask if they had refunded Travelgenio yet. To my amazement Emirates told me that the status of my flight has not been changed to "refund" BECAUSE TRAVELGENIO HAVE NOT REQUESTED THE REFUND YET!

The quote from Emirates was: "Emirates will change the ticket status to refund, As soon the request is received from the travel agency."

This is in direct contrast to what Travelgenio told me in their last email almosty 4 weeks ago.
Travelgenio contacted me after a previous complaint and said:
06/07/2020
"Dear Customer,

Following our previous email we confirm that in your case the airline cancelled your flight.

Following the airline instruccions {sic) we have managed the refund request to the airline.

Once the airline authorizes the refund, the amount will be refunded to the original payment method.

Please take into consideration that the airline has up to approximately 90 days to approve requests in normal circumstances.

Due to the excepcional current situation, it could lead to longer than usual delays in the refund and return process.
Kind regards,

Advanced Support Team"

ButEmirates told me that thye have not received a request to change my ticket status to refund.

Meanwhile I am struggling to feed my family due to no sales since February.

Please advise if anyone knows of a method to take this matter to a small claims court.

Thank you.

Re: Our Booking Ref. KDHOHB of 30/10/19

My flight is scheduled for Aug/ 4th and I have asked you several times to cancel our tickets due the Covid19 and refund us accordingly
I Have just realized that not only would I not be allowed into the U.S.A. if Frankfurt connection, but coming back, there is no flight from Seattle to Canada, only 4 days' by car... In view of all these, I ask you again to refund me the full amount. As Aug/4th is around the corner, I would appreciate an immediate confirmation

Sincerely yours,

Ami Ori

HOLA
Desde el 19 de Marzo que tenia mi vuelo programado y por motivos de la Pandemia fue cancelado.
Después de esperar un mes a que me tuvieran una respuesta lamentablemente tengo esperando para la devolución de mi dinero 6 meses.
Lo único que exijo es el reembolso de mi pasaje.

Este es el itinerario con el numero de reserva Q6WKZQ
numero de billete [protected]

LA2421 (LAN Airlines) MVD (Carrasco Arpt - Uruguay) / LIM (Jorge Chavez International Arpt - Peru) 19/03/2020 07h29
4O2891 (Interjet) LIM (Jorge Chavez International Arpt - Peru) / MEX (Mexico City Juarez Intl - Mexico) 19/03/2020 18h30

I made a reservation through travelgenio. I recently heard that my flight through qatar airways has been canceled. I tried to contact my travel agency 'travelgenio' and it said my flight will be refunded in three months. However, I received an e-mail that my flight has been renewed.
My flight information is as follows; ticket: 157-[protected]

Booking reference w2pn4z

Type change: time change of flight

- affected flight:
Qr 003 doha (hamad international) - london (heathrow) 30sep 0755 1315
- new flight:
Qr 003 doha (hamad international) - london (heathrow) 30sep 0705 1225

Type change: time change of flight

- affected flight:
Qr 004 london (heathrow) - doha (hamad international) 04oct 1505 0010 2
- new flight:
Qr 004 london (heathrow) - doha (hamad international) 04oct 1335 2240 2

I just want to get refund and don't want my airline ticket to be updated. Please notify me of the date when it can be refunded or I beg you to refund it as soon as possible.

Hello
My name is subin im. My reservation code is [protected].

In last email (2020/06/08), you said that cancelation process takes 6-8weeks.
But 8 weeks already passed.

Also, I have not found any reservations with this email address in your homepage.
So, I can't access to 'my trips' and monitor my status of refund.

When can I get a refund?

I am upset every day because your corporation.

Hello.

My name is Jaein Ko and I booked LOT airline but unfortunately, I was embarrassed today at Dusseldorf Airport.

1. I was scheduled to board a plane to Warsaw, Poland, on July 26th at 10:30 today.

2. Continued cancellations and delays on trains. So I spoke to a LOT British employee on the train (Germany did not go to work on Sunday)
He said that the check-in gate is until 9:40.

4. I arrived at check-in gate 105 at 9:27, but there was nobody there. Who is working...?..
I haven't been able to use this plane as a consumer, even though I'm on time. The LOT staff should have worked exactly until 9:40.

Buti I booked all my flight by travel agency Travelgenio.
this is the reason why I ask my agency.

5. I would not be asking today's flight. But it will be good to be paid for the price excluding the airfare.
I want a refund my return flight 10.9.2020.

I wait for your reply.

Bookingnumber [protected]
+49(0)[protected]
[protected]@gmail.com

Hello, I have booked a flight with Travelgenio from Melbourne AU to Auckland NZ. 7 days before my flight was due NZ PM announced closing borders and enforcing compulsory quarantine for 14 days. I requested my tickets to be retained as a credit (qantas). I had no conract and followed up again the next day and a 3rd follow up the day before my due flight. I recieved an email advising the cancelation would go a head. I have called today and been hung up on after calling for the 4th time due to the call disconnecting. I have called qantas to enquire about the credit and they have advised TravelGenio need to call qantas as they did not advise qantas that i would not be on the scheuduled flight. I called again to advise this to the customer service officer advised he could not call qantas on my behalf. all calls advised i cannot speak to complaints and i have spent a lot of time tryig to work this out and getting no where. Can i be contacted by email [protected]@yahoo.co.nz or [protected]

I received an email on April 16 saying that my flight ticket will be refunded within 30 to 90 days.
However, 90 days later, no refunds have been made and the Travel2be site shows that a refund is in progress.

I sent an email to Travelgenio in response to the previous complaint, but it has not been resolved, and the only answer I want is a quick refund.

kangjiyeon/[protected]/

Actually, I booked the flights via Travel2Be, but the hotline always takes me to the Travelgenio customer service. I have been trying for over 4 months to get a refund for my flights cancelled due to Corona on March 28. At the beginning it was said that the ticket price is not refundable (which is nonsense). After I contacted the airline myself, they told me they would help, but they don't have any insight into the booking. They advised me to contact the ticket issuer again. And since then I am hanging in a loop, because there is no reaction from Travel2Be/Travelgenio. At the beginning I had understanding for the long processing time, but >4 months processing time is absolutely insane. I finally expect a satisfying reaction!

Help me get a refund
As a result of the border blockade due to Corona 19, our round trip of May 26-31.
Even though we asked for a refund two months before our round-trip for our family of four... Just an email to wait, no action is taken, and there is still no news.
It's about 3 million won, Treble Genio doesn't answer calls, nor emails, nothing.
The interesting thing is that the Travelgenio travel agency is still running and selling airline tickets.
I have the sadness that my family trip was foundered on Corona 19... plus the travel agency's non-response and the missing of our tickets costs make me sadder.
Please help us and don't let Treble Genio become a robber who robs customers' minds and pockets

reservation code: [protected]
name: Hyun Seong

Refunds for cancellations caused by Corona 19 are due.
I'm really angry that I can't get my money back for a few months.
The work of travelgenio's work is the worst and insane.
Of course it is scams and crimes that don't give money to be refunded.

Wait, wait till now
No more reference is possible.
I would be anything to receive my money.
I want a refund soon.

Flight: OZ 567-Asiana 2020-04-30
Departure: Seoul, KR (Incheon Intl.) [protected]:45
Arrival: Ulaanbaatar, MN (Ulaanbaatar) [protected]:20

Flight KE 868-Korean Air Lines 2020-05-06
Departure: Ulaanbaatar, MN (Ulaanbaatar) [protected]:15
Arrival: Seoul, KR (Incheon Intl.) [protected]:25

Booking code: JXUTYR
Date: 2020-02-12

Dear Sir/Ma'am,

I booked two tickets for the destination Mumbai to manila (05/04/2020) by TG2336, TG318 Thai Airways and Manila to Frankfurt (13/04/2020) by CI-704, CI-61 China Airline via Travelgenio. Unfortunately, all the flights were cancelled by the airline itself because of the lockdown occurred in Manila due to Covid-19.

I wrote an email to the Travelgenio's customer care much in advance. The complain numbers are 3437952 and 3438101. They did not respond and made me wait for 3 months. Finally, they replied that the refund is not possible.

Please do the needful and check into the matter. I really appreciate any help. You can contact me on [protected]@gmail.com.

Kind Regards,
Anantha

On December 1st, 2019 I booked a flight under booking number 9171R6. The total amount of this ticket, AUD1, 466.30 was immediately deducted from my credit card on that day.

This booking was for
Outbound
FLIGHT: SQ 248 - Singapore Airlines 7/05/2020
DEPARTURE: Melbourne, AU (Melbourne Intl.) 7/05/2020 16:45
ARRIVAL: Singapore, SG (Changi Intl.) 7/05/2020 22:40
AIRLINE BOOKING REFERENCE: VA/ZAMTUF
BOOKING CONFIRMED:, Economy DURATION: 07:55

BAGGAGE ALLOWANCE: 30 Kilos
STOPS: -
OPERATED BY: Singapore Airlines, SQ
-----------------------------------------------------------------------------
FLIGHT: SQ 328 - Singapore Airlines 8/05/2020
DEPARTURE: Singapore, SG (Changi Intl.) 8/05/2020 00:30
ARRIVAL: Munich, DE (Munich Intl.) 8/05/2020 06:55
AIRLINE BOOKING REFERENCE: VA/ZAMTUF
BOOKING CONFIRMED:, Economy DURATION: 12:25

BAGGAGE ALLOWANCE: 30 Kilos
STOPS: -
OPERATED BY: Singapore Airlines, SQ
-----------------------------------------------------------------------------
FLIGHT: LH 2122 - Lufthansa 8/05/2020
DEPARTURE: Munich, DE (Munich Intl.) 8/05/2020 08:25
ARRIVAL: Dresden, DE (Dresden) 8/05/2020 09:20
AIRLINE BOOKING REFERENCE: VA/ZAMTUF
BOOKING CONFIRMED:, Economy DURATION: 00:55

BAGGAGE ALLOWANCE: 30 Kilos
STOPS: -
OPERATED BY: Air Dolomiti, EN
-----------------------------------------------------------------------------

Return
FLIGHT: LH 219 - Lufthansa 24/05/2020
DEPARTURE: Dresden, DE (Dresden) 24/05/2020 18:40
ARRIVAL: Frankfurt, DE (Frankfurt Intl.) 24/05/2020 19:45
AIRLINE BOOKING REFERENCE: VA/ZAMTUF
BOOKING CONFIRMED:, Economy DURATION:01:05

BAGGAGE ALLOWANCE: 1 Pieces
STOPS: -
OPERATED BY: Lufthansa, LH
-----------------------------------------------------------------------------
FLIGHT: LH 778 - Lufthansa 24/05/2020
DEPARTURE: Frankfurt, DE (Frankfurt Intl.) 24/05/2020 21:55
ARRIVAL: Singapore, SG (Changi Intl.) 25/05/2020 16:15
AIRLINE BOOKING REFERENCE: VA/ZAMTUF
BOOKING CONFIRMED:, Economy DURATION:12:20

BAGGAGE ALLOWANCE: 1 Pieces
STOPS: -
OPERATED BY: Lufthansa, LH
-----------------------------------------------------------------------------
FLIGHT: VA 5419 - Virgin Australia 25/05/2020
DEPARTURE: Singapore, SG (Changi Intl.) 25/05/2020 19:45
ARRIVAL: Melbourne, AU (Melbourne Intl.) 26/05/2020 05:10
AIRLINE BOOKING REFERENCE: VA/ZAMTUF
BOOKING CONFIRMED:, Economy DURATION:07:25

BAGGAGE ALLOWANCE: 1 Pieces
STOPS: -
OPERATED BY: Singapore Airlines, SQ
-----------------------------------------------------------------

Singapore Airlines informed me on March 14, 2020, that the flight between Singapore and Munich had been canceled.

Travelgenio sent an update on 14 March 2020, as well. "...We would like to inform you that the airline has modified some of the flights in your booking. ..."

I replied to Travelgenio "..,
FLIGHT: SQ 328 - Singapore Airline 08-05-2020
DEPARTURE: Singapore, (Changi Intl Arpt) 08-05-2020 00:30
ARRIVAL: Germany, (Munich Intl Arpt) 08-05-2020 06:55
was canceled by the airline.

This part is in the middle of the trip between MEL and DRS. A ticket without this section has no value to me. Please either refund the whole trip or replace the missing section for 8th May between SIN and MUC to reach DRS in time. I am flexible in my travels to DRS. ..."

My request was acknowledged by Travelgenio under Ticket #3379666.

On July 5, 2020, I contacted the Customer Service of Travelgenio via email customer.service@travelgenio.com. Still, I haven't heard from them.

I request Travelgenio to refund the full amount of my ticket to the same credit card used to make the original booking on 1 December 2019.

I bought the ticket on March 22nd (2020). Treble Zenio is driving me crazy.
DO properly return to my credit card for flight fee.

BOOKING NO : [protected]
Flight information
Flight :WS 3323 - Westjet 2020-03-22
Departure: CA (Kelowna) [protected]:10
Arrival : CA (Vancouver Intl.) [protected]:12
Airline code: WS/DMADUP

Passenger information : PARK, JOOBAE(DOB [protected])
My present situation : It's very simple. Just like the email you sent me, you must refund the price of my flight ticket. Your company sent me a confirmation letter. I answered it back. Nevertheless, I have not received any cancellation fee since March 22 (2020). I can't bear the cost because of this happing.

What I want you to act From travelgenio : There are no other requirements. Refund cleanly cancelled expenses with my credit card. credit card no [protected] name of card holder : PARK JOOBAE)

Form Korea.
departure: Incheon Intl. (ICN), KOREA(SOUTH)
date: [protected]:50H
arrival: Kelowna (YLW), CANADA 16:10H
Korean Air Lines (KE71)

TICKET:180-[protected] - PARK JOOBAE

Hi,
As per booking reference BMJDDY, date 24/02/2020. I had purchased 2 tickets of Hawaiian Airlines ( Los Angles to Auckland on dated 9th April 2020) through travelgenio
I feel unhappy to say that after cancellation of flights and air tickets thereof by Airlines on account of covid-19, neither I was refunded nor intimated about the delay. Currently I am not getting any response from travelgenio.
Expecting early response from your end.
Iqbal Singh & Sukhvinder Kaur

I booked flight from x to x through travelgenio
And the flight is cancelled due to COVID-19
As per airline travelgenio should change the date for me for free of cost but they charged me $34
Saying service cost?
As per rule I don't have to pay any extra money
But the company like this don't have a contact number and we can only contact them to email and it take couple days to get a reply from them

I don't wanna give you guys this one-star rate.

you guys sent me the mail that the flight has been canceled at first, then now you guys trying to charge around 1, 500 $ from my account. what the hell?

I will sue you guys if you guys are charging it.
I could provide all proof documents

1. the mail that I got when we purchase the ticket.

2. the mail that you guys sent me It said It's been canceled due covid-19

3. the mail that I got today from my bank trying to charge 1, 500 $ and IT'S BEEN NOT CANCELED YET.

Listen, this is a SCAM.
If you are really doing it. I will tell you I'm going to sue you guys company.

My 4000EUR has been vanished with Travelgenio.
6 months ago, I booked the flight to Hololulu via Travelgenio.
The flight has been cancelled officially.
I called more than ten times, emailed more than 20 times.
However, I didn't got any reply or any refund.
I feel very sad.
Unless I didn't book at that time.
My regret is full of despair with COVID-19 and Travelgenio.
July 21th is the date of original booking.
However, any contact any reply reached me.
This is hell.
Please if you see this message please proceed cancellation with any penalty (KQR938)

I purchased a flight ticket from ICN to SFO through this site in February. But Singapore Airlines sent me an email saying that some flight was canceled, and I have confirmed that some of my journeys have been cancelled.
Therefore, I would like to get a 100% refund on my flight and also my brother's ticket as well.

Due to covid-19, my flight was cancelled. And I tried to get refund for the ticket and contacted the customer service. The answer was ironically I have to pay for the cancellation fee and will get refund only the half of what I paid for the ticket. They kept saying it is the policy.. Policy...? How the cancellation by flight agency due to covid-19 is my responsibility?