Travelodge
Reviews and Complaints

Hi,

I've booked for my employees 8 hotel rooms starting with 19th of August till 23rd of August in Travelodge Perth Hotel (Scotland). When they arrived there last night the guys from receptions told them they don't have enough rooms for all of them and advise them to go and sleep in Travelodge Bathgate (which is at least 1 hour away). Without any other solution, they accepted.
How is this possible to receive the confirmation for my booking and not to be enough space?
Why did nobody tell us they will not have space?
We already paid for all the rooms in advance for 4 nights with breakfast (they didn't get any)

Because of this misunderstanding, 8 ppl didn't show up in the morning at work.

They have other 3 nights in the same hotel booked, if there will be no rooms for them (for what we paid) we'd like to have all our money back as we didn't get what we booked and it caused a lot of problems for our company!
We'd like to have an answer ASAP, our ppl are there without any bed to sleep in tonight.

This i in reference to the lication on Brook rd in Glen Allen, VA. I called about a hotel room and was told yes they have rooms. I was then asked if I have an animal i responded yes i have a service dog and then was promptly told mo they have no rooms available. I then asked so if I didnt have a service dog I could rent a room? I was told yes. That is discrimination. So if I had not found a room at a different hotel when I did my husband would have no place to sleep due to all hotels were sold out within an 8 mile radius.

Date: July 12, 2021
Client Name: Aidan Anthony
Description: I stayed at Travelodge Barrie on Bayfield July 12, 2021 for a night as I needed somewhere just to sleep and shower as I had not showered all day at work. When I got there, I was not warned the water would be yellow / brown. This included the toilet (which I thought was pee from a previous customer before), the sink and the shower. I contacted Travelodge the day after as I fell asleep when I got there, and have simply been ignored almost a month later.

I would like some sort of compensation for the yellow / brown water I had to experience. And especially compensation for being ignored for a month. I left a review on google to warn people as I was not warned and would of never gone if I knew the water was nasty. I could not shower or wash my hands or anything. I paid $123.98 on my credit card ending with the last 4 digits 2270.

I attached a photo of the bathtub filled with yellow / brown water, which would then leave a pink residue.

I cancelled my stay with proof of over 72 hours from CCi reservations to Mr Clinton Fischler of Palm Springs Travelodge numerous times via his business email. My proof was in an email from CCI reservations.

He refuses to acknowledge my proof and instead insists I be charged a one night charge as a "No show" for my reservation.

He has been contradictory in his communications and instead wishes to blame CCI for his lack of a full refund. As if today 6/4/21, I am still in argument over a refund that should have been received weeks ago.

My initial reservation was planned for an arrival of March 17, 2021.

I came down with Covid symptoms and cancelled due to health reasons.

I cannot in good faith recommend Travelodge to anyone as a choice of stay.

I am asking fir my refund if 476.51.

Carolyn Berg
[protected]@yahoo.com
[protected]

I can't really explain in detail but your hotel in wpg man Canada has made me disgusted and I'm in a wheelchair with a very bad problem regarding my back and other issues. Many folks in the bar smoke but outside. I'm a medicinal candidate for chronic pain. Dr approved. Ii was rolling my medicine when the head of the bar spoke openly in front of other patrons to what was taking place9rolling my medicine) there was a point or ever to think I would smoke in the establishment. This was for my own medicine to take in after I left. Forgive me but didn't feel I did anything wrong as people can roll smokes and it is legal but they go outside, after debating with the bar manager the reality of legalization of canniness. As long as it is not consumed on public property which I was not going to do in the first place. PS the bar manager never had a problem when I'd give him a rolled joint for after work as a tip and I'd say have a good sleep. Certain patrons against the legalization have their own issues when it is in their presence. That is ignorance in today's day and age and I'm a patron like I said for 30 yrs and still asking why I was yelled at and threatened to be barred for a month from this community bar for those who live close. Your staff needs to understand unless its lit ad being smoked in the establishment. Nothing illegal is really taking place. Really sad and I also book sporting events at this location but am really considering another venue from now on.30 sports events I've booked through Manitoba arm wrestling at this hotel 9doubles). I've I would have had your hotel booked for a whole two weeks with athletes across Canada. It's really a shame you bar r manage ARD security were so negligent as nobody was being hurt by me rolling a medicinal CBD/THC joint for the way home//PS off the property also... This is today's world. And it is what it is. I'm so0rry to be so upset but where do and your company stand when it comes to the privacy of others medication. Which your bar manager nick s was not respectful of. I'm 55 with degenerative bone disorder and had surgery three times. So like I say where is the policy state it's not ok to have patrons get their meds ready, you must have to think about this. I will not be spoken to like a criminal in front of patrons I seeeverday. This is my community social fun. All I have at the moment. A ridiculous situation that I hope will be resolved before my honeymoon suite booking end of month, I'd like to see a solution that works for everyone. Smokers. Medicinal and even your patrons with their stogie cigars, lets figure this out for policy must be flexible in some cases, thank you for taking the time to read and perhaps some good decision that don't get people leaving because ones point of view and different remedy (weed) for depression, anxiety and even acrophobia! I have them all this took placeapril 23 ten minutes to closing at alpine pl Winnipeg Manitoba. Between 930 and 10 00 pm

I'm a customer who is disabled and being treated like a criminal for rolling my medicinal before I leave. If others can roll smokes and they are legal, nobody smokes inside and I would not smoke my medicine as well /I was told I'd be banned if I did this again

My card was stolen to reserve one of your rooms I'm assuming and was not ever authorized to do so. I live in Pennsylvania usa have no idea where it was this actually happened I have since reported the card numbers used as stolen the card was never lost I'm very surprised such a reputable company is letting this go on. I appreciate your help in resolving this matter . If not just for me for your future customers

Hi,

We booked a room for NYE, whilst the bedding was clean hence we stayed the bathroom was filthy the floor was so disgusting bits of tissue everywhere, bins full, toilet needed a good clean, sink dirty and we would have not gone near the shower. We did not complain at the time as basically we were pushed for time to get to our night out and our friends had issue with rooms being double booked so we were aware another room would not have been availalble .

I would like someone to come back, as whilst tired rooms are fine for a one night stay there is no excuse for dirt, that is basic .

We stayed in Room 671, checking in on Saturday 28th and leaving on Monday 30 September

When your left the lift on the 6th floor the sign said from room 681 when is should be indicated from room 671.
We both prefer a shower especially when away on holiday. This was not possible as the shower rod was not secure so the shower head kept moving. The shower head required a clean as only a few jets where working.
The taps on the sink were very stiff and required both hands to turn off and on.

Breakfast Sunday - For most of the time only one out of the three coffee machine were operational. Either not enough staff, or poor supervision as the containers of food ran out and where replace by drawing the staffs attention to the issue.

Breakfast Monday - The coffee machine were slightly better with this time two out of the three coffee machine were operational. However shortage of hot breakfast food was significantly worse. Again there did appear to be a system of monitoring the hot breakfast food. I overheard one member of staff saying the Chef was to slow. Whatever the reason there was clearly not enough food being cooked. in the kitchen. This is probably why the tomatoes appeared uncooked.

It is worth saying that it was not the first time I had stayed at this Travel Lodge,

Regards
Colin Beaver
[protected]@gmail.com
Booking Number [protected]