Traveluro review: Hotel booking

I booked a hotel a month before Family Weekend in our daughter’s college town. I never got a confirmation email, only an email saying the room purchase was successful and the money had been taken out of my account. The day of check-in, I call the hotel to let them know we’re on the way. They can’t find my name (I spoke to three people), and they are fully booked with everyone expected already checked in. I call Traveluro customer service. They say they will call the hotel and figure it out, and to give them an hour. Two hours later we arrive to town and I haven’t heard back. I call the hotel again, nothing has changed. They don’t have any rooms and they don’t have my reservation. I call Traveluro again and they give me a confirmation number. I call the hotel a third time. They have no idea what this number means. I make sure I’m calling the right place ( I am) and then I call Traveluro again. They tell me to give them more time. It’s 8 pm at this point. I get lucky and find a room at another hotel for twice the amount I paid for originally. I book it. It isn’t until the next day I hear back from Traveluro with another confirmation number. I ask for a refund. They pass it on to their “escalation team”. They send me another confirmation number. This cycle happens numerous times and seems like it was designed like this on purpose to exasperate you until you give up. I still have yet to receive a refund and they are now saying the hotel I booked has never been sold out of rooms, which practically every room in town at every hotel had been booked for this event that weekend. I’m surprised I was able to book something at the last minute. Don’t give these people your money. They’ll overbook you and then gaslight you and leave you with nothing. Tell everyone.