Travelzoo
Reviews and Complaints

Booking Number [protected]

7 NIghts at Longevity and Wellness Hotel

from Birmingham -Faro/Algarve

31.08.19-07.09.19

Tour Operator
Holidays .ch GmbH

Dear Sirs
we wish to make a formal complaint with regards to the above booking.
Upon arrival at the hotel we discovered that a majority of the facilities of the hotel
The swimming pool and Spa were not open and there were a number of unfinished areas in the interior and exterior of the hotel.
This was totally unsatisfactory and we complained to the duty manager.
We were offered an alternative hotel but decided this too was not suitable.
We found an alternative hotel ourselves and after waiting many hours for the administration to be sorted out got transferred to Hotel Pestana Villa Sol in Vilamoura.
Arriving there on Sunday evening 01/09/19 We had lost a day and half of our holiday in this process.We also have transfer costs from the Longevity and Pestana totalling some 130 Euros
I hope you will agree that is totally unsatisfactory as we had confirmed with numerous emails between ourselves and the hotel and Travel zoo that everything would be ready in time for our arrival on the 31.08.19.
It was not .
Clearly we weren't the only guests who were dissatisfied after seeing a number of other guests leaving due to the lack of readiness of the hotel.
We seek some form of compensation for the disgraceful state of the hotel.Especially after we were told it was all ready.
We await your reply

Regards

Claire Bamforth & Guy Downer

BUYER BEWARE! UTO is an unorganized company that is unable to provide accurate information. We booked our trip under the impression that the information provided by the company was accurate and it was far from it. I had a Chinese Visa that I confirmed with the company I could travel with and wanted to reconfirm so I reached out to the embassy only to find out the approval by UTO was not correct. I then submitted for a tourist visa, where UTO failed to inform me they were canceling my previously issued visa. We had to cancel our trip due to the inaccurate and lack of information provided by UTO and are still working to get a fair refund. I am loyal Travelzoo customer and I am disappointed that they would offer a deal with this company.

The price of the hotel advertised as a discount is well above the normal price online. I called for a refund moments after booking and was told I was not eligible. These advertised deals are misleading and take away from the good reputation of the hotel. I would like a refund in full so I may book direct. The hotel also does not penalize for canacelation up to 24 hours prior so why the no refund policy?

Help me please. Exoticca have made a hash of our booking and now we are stuck.
On 26 April I responded to the Travelzoo flash sale of a trip to Namibia with a company called Exoticca. I explained, and have email proof, that we enquired for 4 people. 2 from UK and 2 from South Africa. Zoe from Exoticca provided the price from SA, I rang our friends who agreed it and Zoe asked for the SA number so she could call our friends for names etc to make their booking. We booked for ourselves from UK. Our friends worried after a couple of days that they had not heard so i emailed Zoe again as I realised that she had forgotten to make the call. 4 days later our friends still had not heard so I rang Exoticca on 30 April and spoke to Ruth who took the details again and said she would speak to Zoe "who was on the other phone". I asked for reassurance that the booking had been made for our SA friends. I heard nothing. Our friends contacted us today worried as they had still not heard. I rang Exoticca and spoke to Ruth today who then put me onto their customer services and i spoke to Steph. Steph did not seem to understand that Zoe had undertaken to ring our friends (I had sent the email proof of the agreement) and spoke over me to say over and over again that the tour was full and our friends could not go. The agreement with Zoe was ignored. When I called back and spoke to a girl named Jo to ask about changing to a different tour date so all four of us could go together, she advised me that it was not something that Exoticca would do. I checked the cancellation policy on Exoticca's web and if I cancel I have to pay then for the cost of the flights plus a % of the tour price. I have proof of our request for a booking for 4 people on 29 October, i have proof that Zoe from Exoticca was to make the call to get details to secure the booking and I feel very let down that due to the call not being made we are not able to holiday with our friends or, it seems, to transfer to another date - we are happy to change trip dates but this does not seem to be of interest to Exoticca who made the mistake in the first place. Steph went into a lot of jargon about "procedures" and even tried to say i was wrong to book through Travelzoo! Frankly i felt that Steph was covering up the error and her use of jargon was to get me off the phone without an apology or any effort to rectify the error Zoe made by forgetting to do what she said she would.
Can you do anything to help us please? we are happy to transfer dates, even if it is next year. We just wanted to have a lovely trip with friends.
Please let me know if you can assist us with either a change of date or a full refund as the fault lies with Exoticca.

Thank you
Wendy
[protected]

Dear Sir/Madam,
I am writing regarding a recent incident.
I booked a 2 night break for me and my partner (Jane Catterall) at the Manor House Hotel in Alsager near Stoke for Thur and Frid (11th and 12th April) I chose the dates from those available on the website.
I received e-mailed confirmation. ([protected]@sky.com)
Knowing that I was going away, I cancelled my dentist appointment and my partner changed her personal arrangements as well.
The next day I received an e-mail saying that the hotel hadn't any rooms and that the break was cancelled. Disappointed I checked the website and the dates were still available.
Frustrated, I contacted Travelzoo to get confirmation that the break had been cancelled and pointed out that the website was still showing they were available. I was told that there was a software problem at the hotel and that an engineer was trying to investigate the issue. The website was showing rooms left but there weren't any. I was also told that the hotel had cancelled the booking as it actually had no rooms left. I asked if we could go just for the Thursday and was informed that everything was booked up.
The lady said that someone had spoken to the hotel.
The website however, even then still showed rooms available.
So I booked again for just the Thursday night this time just to test things. (I had made organised to do other things now on the Friday night and Saturday.
Everything went through and I received confirmation again. I went and had a lovely one night stay.
On speaking to the hotel however, I was told that Travelzoo hadn't been in touch and that there were 15 and 18 rooms available for the Thursday and Friday respectively. On arrival the hotel receptionist confirmed that the 2 day booking that I made was still in the file. We were expected. How?
This is not good for Travelzoo's reputation. A holiday cancelled for no good reason, lots of inconvenience caused and a few lies told about reasons for cancellation.
I would welcome your comments regarding this matter.
The hotel by the way was fabulous and deserved to be full. It won't ever will be if Travelzoo agents repeat what happened to me.
This may be a one-off but it shouldn't happen really. Someone has made an error and has not been honest about it.
Regards doug scholes [protected]

I booked a tour from Los Angeles to Japan on UTO vacations. I received my itinerary and learned my flight to Japan would be 18 hours long. It is only a 11.5 hour flight to Japan. The tour company booked us on Air China, making fly 14 hours to China, flying past Japan, then making us pick up our luggage, go through customs in China and then taking a flight to Japan, reversing back to the direction we just came from. If that's not bad enough, they changed our flight a few hours before to an earlier, making me leave my job early and loss of income subsequently. Honestly, I would not recommend this tour company to anyone. Who wants to fly 18 hours when only 11.5 is required. We lost a whole day. What a nightmare!

Went on a spa day at this hotel following using facilities and treatment there was no where to relax. All sunbeds and chairs reserved so had to use reception for somewhere to sit in morning and after lunch. Lunch was poor. Disappointing visit had to leave early so only there for half a day. Complained to managers and since they have cut numbers using facilities as part of this deal. But has not helped us with a very disappointing day, this was a Xmas present.

Marrakesh 4 night stay @ £149.
https://www.travelzoo.com/uk/holidays/africa-middle-east/-149pp-Marrakesh-all-inc-break-with-flights-save-54--2683921/?ec=1

I saw this offer on Travelzoo and being a subscriber of Travelzoo, I was excited to book this trip. Went through to book with http://www.jetlineholidays.com and they offered us some options. Pay extra for an extra night, pay extra to travel on a weekend and we accepted. We came a final figure of £219. A bit over what we saw, but acceptable for better suitability. They took card payment, phone was disconnected and all was fine for 5 minutes.

They called back, saying those flights no longer available, we have to pay £30 extra per person, we were not happy, and we refused to pay the extra since we had already paid what they had quoted. He then said take a different flight and pay £19 pound per person extra, the flight was In the middle of the night and we were travelling from Birmingham to London. Again unacceptable, we then went through numerous ‘options' and all were unacceptable. This guy was pushy and forcing us to pay something extra. Fed up we said, "Cancel it, since you cannot honour the price". This is when he got nasty and said, we have already taken the payment and the hotels are non-refundable and basically forcing us into another deal. This went on for couple of hours. Exhausted, we decided to contact our bank to inform them of this and get our money bank, as I would call this fraudulent selling.

At that point, he finally said nothing had been taken from our bank yet and hung up. Basically, what this company are doing is writing down our card details and taking as much as they want later on. Firstly this is a data protection issue, they should not be saving our details under GDPR and secondly the forceful selling is unacceptable, especially for those vulnerable people out there, that have limited funds and see a deal they want. I saw this ‘deal' and wanted to book a quick holiday, it turned out to be a real stressful nightmare, with no holiday booked. 31/10/2018 @ lunch time.

I hope this matter and this company is fully investigated.
Regards, Shabana

Sinorama Travel Agency, located in British Columbia has recently had their license revoked! The Consumer Protection Agency from BC contacted every person affected. After booking travel last December to travel this November, we find out that it is all cancelled and we have to try and get our money back! This is terrible!
Travelzoo should investigate further into agencies listed prior to listing!

Don't waste your time trying to find and actually book travel deals through Fleetway Travel company. My bad experience happened this week. Travelzoo's "Top 20 List" included a 5 night package to Paris from several US cities. The package included r/t air and hotel for $599 per person. I followed the booking directions provided by Travelzoo, which connected me with the vendor, Fleetway Travel. I went through all the steps, answering all the questions, selecting the available dates, airports, upgrades, and options. I completed the required documentation and registration. At the conclusion of this process, Fleetway's online booking told me my travel reservation had been submitted and that someone would contact me the next day for payment processing. Three days passed and I had not been contacted. I tried to call Fleetway Travel and couldn't get through (number I had went to The UK). I contacted Travelzoo customer service and they told me they would look into my reservation. The next day Travelzoo Customer Rep., Lisa called me and said Fleetway had my reservation and would be calling me shortly. Later that day, I finally got a call from Fleetway Travel. They denied having a record of my reservation and the Fleetway Rep. told me they have not been able to process or even read the reservations submitted via their website due to the heavy volume of calls they had been receiving. The Fleetway Rep would not honor my reservation, look for my reservation, or even acknowledge that they had received a submission from me. I told the Fleetway Rep. my exact submission dates and that I had followed the directions provided by their and Travelzoo's websites, and that I was supposed to receive a call to process payment. She said "we can't be chasing people down who booked vacations online" and "I have booked over 20 vacations for customers who called in today alone, I don't have time to check online reservation requests". The advertised travel deal I signed up for 5 days earlier via Fleetway Travels own website was not available, if it ever really existed. I immediately called Travelzoo Customer Service to inquire why they told me Fleetway had my reservation, to ask why online bookings weren't being honored, and finally ask why Travelzoo would partner with a vendor of this poor of caliber. Doesn't Travelzoo check out the businesses it promotes? Travelzoo Customer Rep. apologized for my experience, said they would note my complaint for future reference when working with Fleetway Travel, but that Travelzoo couldn't make Fleetway Travel honor the promoted travel deal. Based on this bad experience, I can no longer use Travelzoo and would highly recommend others save themselves the time and trouble of using this online service.

Don't waste your time trying to find and actually book travel deals through this company. For over a decade I've received and read the multiple offers sent to my email every week by Travelzoo. I have found travel deals and packages that looked enticing. In the past, we purchased event tickets, packages, and even booked a cruise using Travelzoo. The last two offers I tried to book ended up being bogus. My most recent bad experience happened this week. Travelzoo's "Top 20 List" included a 5 night package to Paris from several US cities. The package included r/t air and hotel for $599 per person. I followed the booking directions provided by Travelzoo, which connected me with the vendor, Fleetway Travel. I went through all the steps, answering all the questions, selecting the available dates, airports, upgrades, and options. I completed the required documentation and registration. At the conclusion of this process, Fleetway's online booking told me my travel reservation had been submitted and that someone would contact me the next day for payment processing. Three days passed and I had not been contacted. I tried to call Fleetway Travel and couldn't get through (number I had went to The UK). I contacted Travelzoo customer service and they told me they would look into my reservation. The next day Travelzoo Customer Rep., Lisa called me and said Fleetway had my reservation and would be calling me shortly. Later that day, I finally got a call from Fleetway Travel. They denied having a record of my reservation and the Fleetway Rep. told me they have not been able to process or even read the reservations submitted via their website due to the heavy volume of calls they had been receiving. The Fleetway Rep would not honor my reservation, look for my reservation, or even acknowledge that they had received a submission from me. I told the Fleetway Rep. my exact submission dates and that I had followed the directions provided by their and Travelzoo's websites, and that I was supposed to receive a call to process payment. She said "we can't be chasing people down who booked vacations online" and "I have booked over 20 vacations for customers who called in today alone, I don't have time to check online reservation requests". The advertised travel deal I signed up for 5 days earlier via Fleetway Travels own website was not available, if it ever really existed. I immediately called Travelzoo Customer Service to inquire why they told me Fleetway had my reservation, to ask why online bookings weren't being honored, and finally ask why Travelzoo would partner with a vendor of this poor of caliber. Doesn't Travelzoo check out the businesses it promotes? Travelzoo Customer Rep. apologized for my experience, said they would note my complaint for future reference when working with Fleetway Travel, but that Travelzoo couldn't make Fleetway Travel honor the promoted travel deal. The other bad experience with Travelzoo occurred last month when I tried to book a hotel room package. The Guy Harvey Outrigger Motel in St. Petersburg, FL offered a special rate for a 3 night stay over Labor Day. When I called them (Guy Harvey Reservations) and mentioned the Travelzoo Package, the price with hidden charges and required extras went up nearly $500. Based on these two back-to-back bad experiences, I can no longer use Travelzoo and would highly recommend others save themselves the time and trouble of using this online service.

Here is the deal I found in March, of course the link no longer works, but the title says it all...10 day cruise in Caribbean out of Port Canaveral leaves December 5th with a drink package included for 799.00 Canadian...I looked it up separately on Norwegian and this was 599 US but no drinks package.
My booking came through Cruises.com...is that even possible? Does travelzoo work with a company like Cruises.com?
I clicked through the link and thought that I purchased this deal...Now that I have paid in full and look through my invoice I see no drink package.
When I called of course they couldn't help me.
I'm just trying to figure out if the original package through travelzoo was directly with Norwegian and did I somehow end up on Cruises.com instead of through travelzoo?
Can you track the link for me and just tell me what happened? I use travelzoo all the time and never had this happen before.

$770 -- Caribbean Winter Cruise: 10 Nights w/All Drinks --
https://www.travelzoo.com/ca/cruises/-770-Caribbean-Winter-Cruise-10-Nights-w-All-Drinks-2604952/

Thank you
Terri Molloy
[protected]@gmail.com

I bought a Travelzoo voucher at Brio for my son and his wife's 12th anniversary. I spent $69 on the voucher, which stated it had a value of $98.90. The voucher clearly stated they would receive starter or salad up to $16.95 to share, 2 entrees up to $29.95 each, 1 dessert up to $9.95 to share and 2 nonalcoholic drinks to up $6 each. This could not be further from the truth!

They ordered their appetizer, drinks, and entrees and notified the waitress that they had the voucher. Three minutes later, their waitress told them they weren't allowed to order off of the regular menu, and they had a special travelzoo menu with extremely limited selections. They were completely caught off guard. My daughter in law asked the waitress if She could have their fettuccine alfredo even though it wasn't on the special Travelzoo menu. She said that she couldn't. She really didn't see anything She liked on the Travelzoo menu, but had no choice so ordered a chicken dinner. They were scared to complain at that time for fear that their food would be tampered with.

The food was ok - chicken was dry and didn't eat most of it. During their dinner, they also had to witness a patron at the bar who clearly had had too much to drink grope the hostess and spout profanities to another patron. The hostess was clearly embarrassed for his behavior because she apologized to my kids for the disruption.

When they got the bill at the end of their dinner, they decided it was not the right time to complain because the restaurant was very crowded with some large parties.

I went to the restaurant the next day to discuss the situation. I was told the owner would call me back. No call for 3 days, so I called the restaurant and was told the same thing. It's now been over a week and we still have not gotten a call back from the owner to discuss.

Not only did the meal they were allowed to order not add up to the promotional value of $98.90 - it didn't even come close the the $69 that I paid for the voucher. This is completely illegal to not allow a patron to order what is clearly stated on the voucher, but it is also completely unethical. What should have been a happy occasion for them to celebrate 12 years of marriage turned into a very frustrating experience. And clearly Brio's owner does not consider customer service a top priority, due to the fact that he lies on his Travelzoo voucher promotion, limits the food options to 6 items (none of them pasta - is this not an Italian restaurant?), and by blatantly ignoring my requests to discuss this situation.

My family and I will never go back to this restaurant. HORRIBLE EXPERIENCE!
I would like my money back!

Hello. Through travelzoo top20, I booked the egypt tour starting may 27th called "best of egypt semiramis" package w/pharaohs deal.
I'm sorry to say, but I was rather disappointed with my tour to egypt and the nile cruise ship. I had been to cairo about 8 years ago from the norwegian cruise ship tour, so when compared, what I experienced now is such a dissappointment! Egypt has really changed. To me, this country went backwards. I have never experienced so much begging for money in my life! And you guys disguise it as "tips", but it is really begging. Someone on my tour said the country was poor like the country india. And the company they used, blue sky travel, was a disappointment also. I didn't like the set-up. From the time I landed in cairo, every minute the representatives were looking out for "tips". It is appalling how everyone in every phase of the tour was looking out for "tips", which to me was like "begging"!

Here are my issues with this tour:

My hotel stay in cairo was very good. But on my return to cairo on day 9, june 4th, they changed my hotel to the sonesta hotel without telling me. I was promised 3 nights at the le meridien pyramids hotel!
The first luncheon in cairo on day 3, may 29th was very very good, thank you for that. It was at a place with like a children's amusement on the grass/front yard. But the rest of the places for lunch and dinner on day 4 (may 30th) was not so good. It was so-so.
Abd el wahab was not very pleasant. He needs to be retrained on how to handle tourists. Also, on day 4, he arrived late at the le meridien hotel. We waited for him from like 5:00pm to almost 6:00pm when he finally showed up! Even the guide, maged said el-beh had to leave to go home and so left us there waiting in the lobby! So, because abd el was late, we were only able to get the dinner, but no time for any dessert, which comes after the meal. I was very dissappointed!
When the itinerary says "nile river cruise", it is deceiving because it sounds like you are moving on the ship to other areas. I didn't know the ship stayed docked for the first 2 days.
The "extra cruise night", per the pharaohs deal is also deceiving. We arrived past midnight and checked in and was in the room on the ship at like 1:00am! The extra night sounded like you had atleast some time on the ship before night fell. I might as well have arrived the next day, you know? What a disappointment with this "pharaohs deal", which was definitely overpriced! What a rip-off!
Maged said el-beh, the tour guide never took us to visit the "khan el-khalil bazaar! That was part of the tour I paid for!
Maged also fell through with the photo-op for the camel ride! By the camels, he said we would have to pay for the camel ride. Instead, we just sat on the camel that was sitting down on the ground. So, I never received the"short camel ride for a photo opportunity" that was promised to me! Very dissapointing!
The abu simbel excursion costs only $140.00 u.S. If purchased there. You overcharged me by selling it at $199.00 u.S. What a rip-off!
On the semiramis ii cruise ship, the rooms were not impressive. The furniture is old, the small refridgerator was old and a bit dirty, some of the towels had stained marks on them, the sheets were dingy, the toilet seat had a permanent cigarette bun like stain, there were flies on the ship and even in my room a few times, the t.V. Not coming on for a couple hours due to a power surge on friday afternoon, june 1st, the staff needs to wash their hands often when handling food in the kitchen, some of the staff look somber, some of the cruise ship staff needs to be retrained on how to handle tourists, et., etc., etc. It was not a very pleasant experience.
In addition, on the ship by our cabins, there was a plate of small sandwiches wrapped in film see thru paper, on the floor in our hallway, then ended up on a table by our hallway, then a chair in the hallway, then back on the floor next to our cabins in the hallway during the 4 days in the ship. We think it is the same plate of sandwich just floating around our hallway for days. What does that mean? Why wouldn't they just throw it in the garbage? Very strange and unsanitary!
I had diarrhea after eating the breakfast the first meal I had on the ship. It lasted 48 hours. Horribble!
There was garbage piled up and smelling the street when we rode thru some areas in cairo and by the nile!
When driving to the sites/ruins, why was the water in the cooler in the van not free? If you have the drink package, why are they charging us $1 for 2 bottles? We all didn't care for this set-up!
During the visits to the sites, we always had to tip the bathroom person. Someone finally suggested to hussein el mouneir to just take care of all these individual tippings, because it was becoming annoying! In addition, when I had the diarrhea the first 2 days on the ship, at one of the sites we visited on thursday, may 31st, the man by the public bathroom at the site only gave like 4 square bits of the toilet paper. When I asked him for more, he said no and stretched his hand out to get a tip. I needed extra toilet paper and he refused. Thank god I had tissue in my pocketbook! Why is the toilet paper not on the roll by the toilet. Why do they have to give it to you? And in small portions? What a horrible horrible experience!

The nubian village excursion was overpriced at $35 u.S. Other vendors were charging $10 u.S.
When I took the balloon ride excursion, hussein told us we would have breakfast after the ride. If I am leaving at 3:30am for the balloon ride and not coming back until like 8:00am, why would you not give us a boxed breakfast? I had to let him know that I need to eat something. I can't go the morning on an excusrion without eating! I mean, c'mon, common sense you know? These people really need to be retrained on how to handle tourists and how things should be done!
In addition, on june 1st (friday night) during the cruise ship moving, we would not have known about the locks, the different stages the ship goes thru with the water lifts like the panama canal, if someone didn't point it out to him (hussein). Why didn't mimi and hussein tell us about that? This was something everyone loves to experience. Why wouldn't mimi and hussein let us know that our ship was going thru that ahead of time? Horrible!

I am sorry to say, but other than the sites/ruins to see in egypt, this trip basically was a disappointment! I am sorry, but I have told everyone not to go on the sermiramis ship, and not to go with blue sky travel or use travel discounters, because both are a disappointment!

I also believe you should give me a refund for some of the things promised to me that did not happen, like the ride on the camel, the not visiting khan el-khalili bazaar, giving me 2 nights at le meridien and not 3 nights, missing our dessert on wednesday rushing during the meal in order to catch our flight because abd el wahab showed up late, overcharging the abu simbel trip, overcharging the pharaohs deal, the extra cruise night being really arriving the next day but early in the morning at like 1:00am (very misleading), the semiramis ii ship needing renovation because it was old and dingy, people not doing what they are suppose to do, etc., etc., etc. Please credit my credit card an appropriate amount, like $100 u.S., thank you.

Regards,

Ms. Erolyn i. Barrow
[protected]
[protected]@yahoo.com

Wine Insiders Wine Club review
I would not recommend Wine Insiders Wine Club. I ordered six bottles each for myself and the other as a holiday gift. The wine was in transit almost two weeks and every bottle was terrible, i.e. weak, foul tasting and not what was advertised. I contacted Wine Insiders and they are not honoring their guarantee which indicates the following directly from their web site: "Every bottle that we sell comes with our Double Satisfaction Guarantee: Every bottle will arrive in perfect condition, or we'll immediately send you a replacement. And, you will love every wine we send, or we'll send you a free alternative, or give you a refund." I contacted them and was told that they will not provide any guarantee since the wine was purchased through Travelzoo. One might think that I simply am not a good judge of wines. I own a winery and these were swill! I will be contacting the Secretary of the State of NY to lodge a complaint as well the the Better Business Bureau. There are many many other comments, most of them bad, on the web..Buyer Beware. These wines are TERRIBLE as is their Customer Service.

What a mess!
I needed to book a room in Boston for 2 nights and used this website.
Everything went through, I was charged, so I went to get prepared for my trip.
On the next day, I noticed that my credit card has a bigger amount than it had yesterday. My money was given back for the Boston room from Travelzoo.
In short, they canceled my booking. I called them and asked what happened, but they didn't find any words to explain why.
They said that maybe their system was down and tried to rebook, but nothing worked well.
I spent over 2 hours to figure the things out and they didn't help me anyway.
What a mess! not sure I will recommend you to use them

What is a trip insurance to me? It's a guarantee that during the entire trip I will be fine and healthy. Moreover, for everyone who is going abroad its necessary to have it.
It's not an advertisement, i'm just trying to explain why it's so important to me. However, the travelzoo refused to provide me that after I bought a trip to london. Actually, the travel agencies have to provide services like that, but this one is special, I think.
So after a terrible runaround, I got a zero result.
And I decided to cancel the booked trip and look for it at different websites. But nothing was so easy. They said they won't refund in full, that I had to pay the additional feels that weren't mentioned anywhere.
What a scam! I'm not going to pay anything and will report them.

After booking with Sinorama from a Travelzoo "top twenty deals", I requested a disability accommodation on the air portion of the trip due to a medical issue. Despite promising to get back to me with the airline information, Sinorama did not. When I emailed them again, they then said they would refund the portion of the trip cost associated with the airfare. Despite requesting that via emails, Sinorama has not returned that to me and now do not respond at all.

This will be elevated to initiation of a lawsuit shortly.

Travelzoo
Newsflash™ - vip edition

Travel zoo should check before advertise on line and bother registered customer. I am not able to find anything with $99 and I am it expert and know my search engine and way around. Still no such a deal exist
From the travelzoo newsdesk
Fly to la from chicago for $99 nonstop (roundtrip)
By annie england
Roundtrip fares from chicago to los angeles are now just $99 for nonstop flights on american airlines. Normally, prices for this route are well over $150.

Departures are available from nov. 4 - feb. 11, with the most availability mid-january through early february. Holiday fares are higher.

These fares are not part of an official sale and will likely disappear quickly.

I put a generous deposit on Jamaica flights for the 23rd July from one of your agents and though emailing I've received no communication since asking to cancel as the agent kept changing bank details then after two months callig he said id get a refund as they had to cancel tickets i still pursued getting my money back but now hrs not not answering any mail or calls . I paid out 750.00 pounds and have no holiday so need this money back to go towards another one now