TrenItalia review: Loss due to improper website features leading to incorrect selection for ticket activation

Trenitalia S.p. A.

Direzione Business AV

Customer Service e Vendita Diretta AV

Post Vendita

Dear Mr / Ms Leopoldo Niro

Thank you for sending a response to our complaint of early April 2023 as per your below mail as late as end Jan 2024!

In my complaint, I had explained that there was an error in Trenitalia website which led to the erroneous activation of my ticket. When I had explained the Trenitalia staff over phone immediately after the incidence while lodging the complaint, the Trenitalia staff had accepted that there was a problem in the Trenitalia website which could lead to such problems as I had encountered.

Thus I lost the Euro 212 for the first ticket (Pass Code [protected] dated 08. April.2023) I had purchased since it expired before the start of my visit to Italy as the ticket once activated, the ensuing travel was required within 7 days of such activation, which forced me to purchase the second ticket (Pass Code [protected] dated 12. April.2023) for another Euro 212!

All this was clearly explained in the narrative of my written complaint on your website. Since the fault was clearly from Trenitalia's side, I request Trenitalia to consider refunding me Euro 212 as I am unable to accept your below reasoning regretting my claim.

Should you refuse to accept, I shall be forced to put up the matter in public forum / social media in order to caution the general public so that no one else loses money like me for Trenitalia's problems.

Thanking you and awaiting your positive and kind consideration,

Best regards

Sarmistha Sen

UAE