Trip.com review: Scammed me – lost 60,000 inr, financial ruin & mental breakdown due to their negligence 1

I am utterly devastated by my experience with Trip.com. I trusted this company to handle my travel arrangements, and it has led to huge financial losses and a severe mental breakdown. I feel completely helpless, and I want others to be aware of the scam that Trip.com has turned out to be.

The Disastrous Booking:

I booked two flight itineraries through Trip.com for travel from Dhaka to Doha, with stopovers in Kolkata, Kochi, and Mumbai. I was not made aware of a critical visa requirement (Indian transit visa) that would prevent me from boarding the flight. When I arrived at Dhaka airport, I was denied entry due to this oversight, despite having booked through Trip.com. I lost 25,000 INR on a flight I could not board, and no one at Trip.com informed me about this transit visa issue at the time of booking. This was a clear case of misleading information and a complete failure in customer service.

The Agony Continues:

To make matters worse, I have upcoming tickets with Trip.com worth 50,000 INR. However, despite the airline offering a higher refund, Trip.com is offering me less than 20,000 INR for the refund, showing no transparency in their process. They are charging me over 30,000 INR in cancellation fees for my upcoming flights scheduled on March 12, 2025. The lack of cooperation from their customer service team has been appalling.

It feels like a blatant robbery—Trip.com is refusing to accept responsibility for their misleading information and is taking advantage of their customers in every way possible. They will not let me cancel or reschedule my flights directly with the airline since I booked through them, leaving me stuck in a situation where I'm paying for services I didn’t receive.

The Mental Toll:

I am not only financially drained, but my mental health has been severely impacted by this whole ordeal. The stress and frustration have led to a mental breakdown, as I now face a huge financial burden. I trusted Trip.com to provide a service, but they have left me in debt, with no proper resolution in sight. The lack of urgency in addressing my concerns has only added to my distress.

My Request:

I am urging Trip.com to take full responsibility for their errors and provide a fair resolution. I demand a full refund for the flight I was unable to board and an immediate reduction or elimination of the cancellation charges for my upcoming flights. The current situation is completely unfair, and I should not have to bear the consequences of Trip.com’s mistakes.

I also want to share this with others to prevent anyone else from going through the same nightmare. Trip.com has taken away my trust, my money, and my peace of mind. I would advise everyone to stay far away from this company.

Conclusion:

I am mentally broken, financially drained, and lost in this battle with Trip.com. They are a company that operates with no respect for its customers. Please, do not book with them, as they will take your money and leave you with nothing. I will pursue every legal option available to me and escalate this matter further if I don’t receive a resolution soon.