Tropical Pavers and Stone’s earns a 1.0-star rating from 3 reviews, showing that the majority of customers are dissatisfied with their installations and designs.
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I recently had a pool constructed by Tropical Pavers and Stone, LLC
I recently had a pool constructed by Tropical Pavers and Stone, LLC. However, during the construction process, the inspection was not carried out. As a result, the pool was completed without the necessary inspection and the required engineering approval. I still have my final payment on hold, but my loan company is eager to release it. Without the final inspection, the pool cannot be considered part of the property.
In early December, while installing a pool for our neighbors, a worker from Tropical Pavers and Stone, LLC accidentally knocked over our fence
In early December, while installing a pool for our neighbors, a worker from Tropical Pavers and Stone, LLC accidentally knocked over our fence with an excavator. It was just one worker doing the job. We saw it happen from our back porch and tried to talk to the worker, but he didn't speak English and couldn't give us any information about the company or his boss. We quickly got in our car and drove around the block to find a truck with a company logo or speak to the homeowner for information on how to get the fence repaired. However, when we arrived at the house just a few minutes later, the worker had already left. There was no sign of the worker, the truck, and the excavator was left leaning against our fence. We immediately filed a police report to document the incident and took several photos of the scene.
The next day, we informed the homeowner about what had happened, and they provided us with the company name. Unfortunately, we discovered that the company goes by two different names, "Tropical Pavers and Pools LLC" and "Tropical Pavers and Stone," as stated on their website. We have been calling them twice a month for the past three months and have left at least six voicemails, but we have not received any response. Nobody has ever answered the phone when we call. We have also reported this to the Sheriff's office to add to our existing report. All we want is to have our fence repaired.
Refund issues
Refund issues. I paid my deposit in July for a pool and screen enclosure. They didn't even file for the permit until 10/8. Two days after I talked to them about canceling because I was told by Carla that it wouldn't happen until January . I have been very patient up to this point because of the Covid. So I asked for my deposit back then but Pedro assured me it wouldn't take that long. Then their guy tries to drop the pool shell off at my house. No one called and told me they were coming. The guy was planning to drag the pool off the truck with a small excavator not even a crane. He wanted to remove my fence or drag it to the opposite side of the house and leave it in the yard. This was around the holidays. Naturally we didn't allow that for fear of him damaging the pool by dragging it. Then he said he'd come back in two weeks with a crane. No show no call. So then a lady came out with a can of orange paint and some stakes and very poorly marked for the pool. The next week a guy from the gas company comes out to mark the gas lines. There is a gas line that runs through the middle of my yard so no pool unless I have the line moved. Why are we finding this out in December? This should have been the first thing they did. Would've saved time and money. Also, although they filed for the permit, they never paid it. I then told them that moving the gas line would be too much so I would just cancel the job all together and get my deposit back. Carla told me I would have to pay for the engineering but it wouldn't be $1000.00. She also informed me that I would have to pay for Pedro's Commision. I asked why I was paying commission on a job that didn't get done. She informed that she would look into how much I was getting back and call me back. She never called me back. I left several messages. I finally had a man answer the phone who sounded like his mouth was full of food. He also wondered why we were just finding out in December about the gas line. He said he'd leave a message for Carla. Again, she didn't call back. When you do talk to her she gives you a ridiculous excuse. So then about a week ago I got a refund check for $2048 from my $5000 deposit with an invoice that was not itemized like I requested, it was a lump charge for approx $2952. I've been trying to call Carla. I've left three messages. I want a copy of the engineering plans for the pool and the screen enclosure. I paid for them, I entitled to a copy. She won't call back.
Is Tropical Pavers and Stone Legit?
Tropical Pavers and Stone earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Tropical Pavers and Stone. The company provides a physical address, phone number, and email, as well as 2 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Tropical Pavers and Stone has registered the domain name for tropicalpaversandstone.com for more than one year, which may indicate stability and longevity.
Tropicalpaversandstone.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Tropicalpaversandstone.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Tropicalpaversandstone.com you are considering visiting, which is associated with Tropical Pavers and Stone, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.
However ComplaintsBoard has detected that:
- Tropicalpaversandstone.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The tropicalpaversandstone.com may offer a niche product or service that is only of interest to a smaller audience.
- Tropical Pavers and Stone protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
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About Tropical Pavers and Stone
![Screenshot Tropical Pavers and Stone](/images/business-screenshot/752x348/159470/159470-0.jpg)
One of the key strengths of Tropical Pavers and Stone is their extensive range of products. They offer a wide selection of pavers and stones in various colors, shapes, and sizes, allowing customers to find the perfect fit for their specific needs and preferences. Whether it's for a residential driveway, a commercial patio, or a public walkway, Tropical Pavers and Stone has the ideal solution to transform any outdoor area into a stunning and durable space.
The quality of the materials provided by Tropical Pavers and Stone is second to none. They source their products from reputable manufacturers known for their exceptional craftsmanship and use of high-grade materials. This ensures that customers receive pavers and stones that are not only visually appealing but also built to withstand the test of time and the elements. The durability and longevity of their products make them a wise investment for any landscaping or construction project.
In addition to their impressive product range, Tropical Pavers and Stone also offers exceptional customer service. Their knowledgeable and friendly team is always ready to assist customers in selecting the right materials for their specific project requirements. They provide expert advice, guidance, and recommendations to ensure that customers make informed decisions and achieve the desired results. From the initial consultation to the final installation, Tropical Pavers and Stone is committed to delivering a seamless and satisfying experience for their clients.
Furthermore, Tropical Pavers and Stone takes pride in their commitment to sustainability. They prioritize environmentally friendly practices throughout their operations, from sourcing materials from eco-conscious suppliers to implementing sustainable manufacturing processes. By choosing Tropical Pavers and Stone, customers can be confident that they are supporting a company that values the preservation of our natural resources.
Overall, Tropical Pavers and Stone is a trusted and reliable provider of high-quality pavers and stone products. With their extensive range, exceptional quality, outstanding customer service, and commitment to sustainability, they are the go-to choice for anyone looking to enhance the beauty and functionality of their outdoor spaces.
Overview of Tropical Pavers and Stone complaint handling
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Tropical Pavers and Stone Contacts
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Tropical Pavers and Stone phone numbers+1 (239) 309-0550+1 (239) 309-0550Click up if you have successfully reached Tropical Pavers and Stone by calling +1 (239) 309-0550 phone number 0 0 users reported that they have successfully reached Tropical Pavers and Stone by calling +1 (239) 309-0550 phone number Click down if you have unsuccessfully reached Tropical Pavers and Stone by calling +1 (239) 309-0550 phone number 0 0 users reported that they have UNsuccessfully reached Tropical Pavers and Stone by calling +1 (239) 309-0550 phone number
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Tropical Pavers and Stone address3545 Cleveland Ave, Fort Myers, Florida, 33901-7903, United States
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Tropical Pavers and Stone social media
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Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreMay 13, 2024
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