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I saw a advertisment for sensa on the computer that looked good, and they said try sensa free for thirty days and if it doesn't work send it back for a refund so I did, I called them to cancel after two week and the rep said to give it a little more time and then if it doesn't work call and cancel, so I gave it a little time and it just didn't work for me, now I take care of my mom who has alzheimers and it keeps me busy, anyway I forgot about calling and cancelling the sensa until I got my credit card bill, then I called them right away to cancel sensa and they wouldn't let me they said it was because it was past the thirty days, I told them what happen, and that I still have the product in it's original package ready to be sent back to them, they still wouldn't refund my money, I told them that I never authorized that charge of $98.72 that they never sent me anything reminding me that the time was going to be up in a few days and that they were going to charge my credit card, which put me $109.00 over my credit card limit. I think they are unfair, and they take advantage, they take advantage of someone forgetting or something, they would not return my money! It is unfair, what does it matter if I return it then or now? it has been sitting in a box I only used barely any of one container there is still another one unopen. THEY ARE MAKING ME PAY FOR A PRODUCT THAT DID NOT WORK FOR ME ! And they say they guarantee the product will work, and it didn't for me, so I should get a refund on just that, their guarantee!
The complaint has been investigated and resolved to the customer’s satisfaction.
I wish I would have researched Sensa more when I ordered my "try Sensa Free" trial, which cost me $257.83. Per the terms and conditions I agreed to when I purchased the product (which I did not read - what can I say, I was desperate to loose weight), they continued to bill me for my trial period and beyond. I was able (hopefully) to stop billing, and get it refunded for the second - 2 (or 3) month supply ($96.81) (as of my recent conversation with two of their "agents"), but I'm still out $160.52. An expensive lesson for me, especially considering that it put me into my overdraft protection. Learn from our errors, don't even try it.
I have been on hold with Sensa for over 20 minutes trying to cancel my membership and deliveries. IT IS SUCH A SCAM !
Tried Sensa for the 30 day trial... no success. There is a link on the website to cancel. They offered to extend the trial for an additional 2 weeks without any additional charges so I selected that option. Two weeks later, no weight loss. Attempted to cancel again - I was offered an additional two weeks. Nope, I'm gonna cancel. New offer pops up to get the product for 40% off retail. Nope - I chose to cancel. Another offer pops up for 50% off retail - it also says - if you do not chose this option, you will not be offered it again. That's OK, product is not working, I'm sending it back. Yet another offer pops up "keep trial at 60% off. They sure are persistent. I did cancel and send the product back.
Wow! With all these complaints I wont't be trying this product.
My experience has been exactly the same as most of who have posted here. Went for the free trial, used the product with no success for 30 days and now I have two charges of 96.92 each posted 26 days a part on my credit card and more of a worthless product. I didn't realize I was agreeing to an auto ship program. Yes, the very fine print racket. Sensa is just another sleezy internet based company that deceives and rips off customers.
DACA EXISTA CINEVA CARE A INCERCAT SAU A FOLOSIT PRODUSUL SI CE EFECTE NEGATIVE SAU CONTRAINDICATII? CA EU AM FOLOSIT SI AM RAMAS FARA PAR AM CHELIT.
I agree with Jols they are very clear you have to read the fine print because nothing is free. What some people fail to realize about this product like most is you have to exercise and diet. Everyone is always looking for a "magic" way to lose weight without having to do any work. It doesn't work like that you can't use the product and still eat fast food or fried food or horribly unhealthy or eat 4000 calories a day and sit around and expect this or other products to work. I am not saying that is what you did but I have seen people do that. Also it is not up to the company to remind you to call them to cancel at all. It is written out very clearly on how long you have to return it they state that for a reason. I personally don't think they owe you anything. It was up to you to call and cancel not for them to call you and remind you. Always read the fine print and always check how long you have to return a product and what the Company's return policy is. Should have read it more carefully its your fault not the company
Use all recourse's when you are dealing with this company, keep copies in a separate folder (if possible). Then you can print it out for complaints to your state attorney general and the state where they are located at AG's office, consumers complaint branch. Also the United States Attorney General office in your area of your state, since there advertisements goes across state lines let the office, know this is a complaint of record for there files.
This way they can collect complaint's, as the file expands, at some point there will be plenty of consumers raising issues that it will be worth while to start a investigation of this company.
AGs office like Texas will not handle individual complaint's. Only mass deceptive practice's. For other states, you will need to check and know there law system.
To intimidate the bad guys (If you like, not totally advised. I like to let the bad guys be surprised when marshal's show up with service of process to serve them.) you could send them [if you have there address] copies of your complaints to all parties you complaining to. Hope this helps and is informative for you.