Menu
Login
We rented a vehicle and our trip ended on 1/28. Immediately after dropping off the vehicle the host sent pictures of damage that he claimed we did to the vehicle. That evening I drove back to the vehicle and was able to take additional pictures proving we did no damage to the vehicle.
On Jan 29th I submitted an online dispute through the Turo app with pictures showing we caused no damage to the car. On Jan 30th I emailed and called Turo to provide more evidence and follow up on the dispute. Calls have been made to Turo about every other day since the original false claim from the driver. We have had absolutely no follow up from Turo. They have no responded to a single phone call or email.
They keep claiming they are “escalating” the dispute. But they have been claiming that for almost 3 weeks. In the meantime they wrongfully tried to charge my card $1500 for the damages.
I will absolutely never use Turo again and will be taking this claim as far as I possibly can to make sure this wrongful claim is dropped.
Desired outcome: Drop the false damage claim that no one has communicated with us about for over 3 weeks.
Confidential Information Hidden: This section contains confidential information visible to verified Turo representatives only. If you are affiliated with Turo, please claim your business to access these details.
