Two Men And A Truck International
Reviews and Complaints

This was my first civilian move, I previous moved 4 times with the Military. I think I was spoiled with my Military moves. The Military would contract private moving company and they would come in one day to packed everything and the next day it was put in the truck and moved. They were very careful with my house hold items, hardly ever had an issue, and if there was an issue it was resolve quickly.
With Two men and a Truck it was totally different. They were not careful with my items.
They took apart and reassemble my bed, but did not want to do the same with my kid beds. They said that it was a liability issue, not sure how much water that holds. What I really did not like was the broken items. They broke pieces off my furniture that were easily fixed, but they did not mention it to anyone. They seem to want to hide it to see if they could get away with it. One item was found out by accident and the others by sound it made when the crash it, they did seem to care what was in their way. They just hit it until it moved. Luckily my wife and I were there, I watched two and she watched the other two. Another thing, they made a whole in the wall with the furniture and covered it up with boxes. In addition, they did not cover up my house hold items for protection.
They were not all bad. I said earlier that we had minor repairs, but they came quick to do the repairs. The repair man told me that he is extremely busy, I mention that if it was because the movers keep on destroying the furniture that they move. He just looked at me and smile.
I am not sure to hate them or accept that this how civilian companies are. I will look for another company if I move again and compare the two.

Thank you so much for making our moving experience easier. Great working with DK and David. Meridianville, AL.

Moving is a terrible experience but they made it much better and easier with there professionalism courtesy. They worked with us to even change our moving day! Special thanks to keenan the manager who got us good workers was flexible and timely. Very Professionally done! Can't thank them or recommend them enough.

We had Two Men and a Truck move my grandmothers things from West Valley, Utah up to Roy, Utah after her passing. The guys that showed up were very professional and organized. They were kind and took care of her things like they belong to their own grandmother and were very gentle with her organ that she was so proud of. I can not say enough about how grateful i am that we choose this company to move her things. I would like to mention them by name because i feel that their boss should know that that they have some super amazing employees. A great big Thank you to Charlie, Josh and Rider. Thank you so much!

Nick and Brandon with Two Men and a Truck arrived on schedule prepared and very personable. They were professional fast efficient and skilled. They were like machines, expedited the move seamlessly. Nothing was damaged and couldn't have been more accommodating. Nick impressed me with his skill and great attitude consistently. He mentored his partner with respect and patience. Never stopped from 10am til 4 pm. Had such a friendly personable healthy attitude, was infectious. He blew me away with his skill to maneuver a huge washing machine down the narrow stairs and door wall without damaging a thing. Can speak highly enuf Definitely will be using them in the future! EXCELLENT Customer Service! Thanks for everything again, Pat Turnipseed

We hired two men and a truck to move a rather heavy, and valuable family piano. I called a month in advance and had a lengthy conversation with them about the possibility of success of moving such a heavy item into our 70's style home (narrow staircases). I sent them pictures of the piano and the staircase (with dimensions) and was told it definitely could be done. The day of the move, I was asked to resend the pictures. The crew who came to actually move the piano sounded like they had never seen the previous pictures, and as it turned out, felt unsafe moving the piano up the stairs to our living room. As it was a matter of safety, we agreed to put the piano in our garage instead. This meant we would need to hire a different moving company to complete the job. While we were frustrated about the situation, I must say Eric and his crew (the movers) were very professional about something they obviously couldn't control. We appreciated their thorough explanation and sincere regrets about not being able to complete the job. When the crew left, my husband and I called the company to discuss our complaint. Johnny listened to us and validated our frustrations. He was calm and professional in his approach, and willing to compensate us for the misunderstanding. Businesses are made up of imperfect humans. Sometimes stuff happens. What my husband and I really appreciated about our experience with two men and a truck is that they handled a difficult situation professionally and reasoned with us as they would their own family. I value that in a business and recommend them for one of your own moves.

They promptly showed up at my door and I showed them what needed to be moved. They then said that they were unaware that they were going to need boxes. They also didi not have any paper to wrap my dishes and glass pot lids. They also did not have any markers to label what was in the box and whether or not that it was fragile. I, on the previous night before my move I went and purchased boxes, to help alleviate some costs. They ended up using all my boxes and thank goodness I bought tape or else they would not have any. When storing my dishes I inquired about wrapping them and I was given the "trust me, they will be fine!" Also I kept putting stuff that needed to be stored next to big items and they, the movers, kept moving it away and put in my pile that was staying on the premise. I have a 65" tv that I kept the original box for when I moved. They used the box but half the styrofoam to securely store a TV was left to the side.
So right now I have unlabeled boxes, table side lamps that should have been wrapped, and have no idea what is in my boxes once I finally move to my house.
I am retired US Army and have moved more then the fingers on my hand and this has got to be the worst move I have ever been subjected to. Also there was no accountability as far as what was packed. No little stickers to say what the item is and annotated to make sure that they unpacked everything. When they said they had everything out of their truck they still had items that they handed me.
Estimate quote is: ***.
This estimate clearly states what needed to be brought to pack my belongings.
I will be expecting a response on this matter immediately.

Jason F Henn
US Army (RET)

I hired them to move the contents of the 3BR/2.5B townhouse that I had just sold into storage while I was househunting for a new house. My quote was for 3 men/1 truck/4 mattress bags. They showed up without any mattress bags and told me they were backordered. If they would have let me know ahead of time, I would have purchased my own from Home Depot because I really wanted the mattresses/boxsprings to be in those bags! They did take them off my quote but I was concerned about the condition I would find them in when I finally got out of storage. Two of the men showed up on time, 1 an hour later and he was worthless most of the move since he was on his phone trying to get another job! They damaged a wall in the house which someone did come out and fix prior to my having to go to settlement with my buyer. However, they did not tell me that they had damaged a few other of my belongings, which I didn't find out until I had my storage units emptied to move into my new house 10 months later. They had packed my storage unit very tightly, high, and right up to the front door. I hired a different company (which was fantastic BTW! And sent me 4 men, a larger truck, and the cost was more reasonable than Two Men And A Truck! As they were emptying my storage unit (which I was able to be right at the door and watch them), I found property that had left my house in great shape but was in the storage unit damaged. The one item that I was really upset about was the top unit on my 3-tier Craftsman Tool Chest (my apologies for the sideways picture but my computer doesn't like photos I send from my phone - the picture below is what it looked like when it came out of my storage unit since this had been hidden way in the back of the unit so there was no way I would have seen the damage). I remembered exactly who had moved it -- it was the man on the phone! He had rolled it out of my garage (even though the crew chief told him not to, that he would move the truck out back, then down my slightly sloped driveway, over a rolling curb, and around the corner of my very bumpy and cracked street! I suspect the wheels jammed on a crack and the top unit fell off, based on the damage! None of the 3 men reported it to me but hid the unit behind other property so I didn't notice it when I went to the truck either. This is the one item I went to their office in New Castle to ask for reimbursement for a new unit and was told by Troy Chandler (maybe a supervisor?) that my contract states only damages reported within 96 hours of a move are covered! Well, if the men had been honest and told me what had happened, I would have been able to report them immediately instead of finding out about them when I finally got out of storage! It cost me $129.99 to buy a new top tier unit but I was unable to actually replace it because the particular style of the one I had is no longer available. Although I only wanted them to compensate me for this one item, they also damaged the base on my freezer unit (looks like they dropped it on the back section, it still works but was not dented when it left my house), I also had a brand new tabletop that was still wrapped in the manufacturer's foam wrapping in perfect condition that was scratched on all four corners and the top with the manufacturer's foam completely shredded (they should have wrapped it with the cellophane - as they should have wrapped all my other furniture with drawers according to my new movers!). All of these items should have been reported to me by the movers WHEN they damaged them! And Troy had the nerve to say that I should have been watching the men move my items! There were 3 of them and only 1 of me! And they were it many places individually... ridiculous to expect that a client needs to babysit what are supposed to be professional movers! What else I find curious is that most of the bad experiences reported here happened to women! I don't know if the other women had husbands there while the movers were there but it almost reeks of discrimination against women as if they think we are an easy mark to get away with unprofessional and dishonest conduct.

I recently hired Two Men And A Truck for a move on April 28, 2023. Unfortunately, my experience with them was not a good one. Firstly, they were 1.5 hours late and took 20 minutes to get going. This was not a great start to the move. To make matters worse, they scratched my floor while trying to move a small couch. It took them 2.5 hours to load a couch, dresser, bed, TV stand, desk, and a TV. They initially refused to take the TV because the truck wasn't full enough, but after I mentioned calling the manager, they agreed to take it.

When we arrived at the new place, they couldn't get the couch in and ended up damaging the walls. They also put the bed together incorrectly and left the dresser in the wrong part of the room, even though I asked them twice to move it. They promised to come back the next day at 9 am to complete the move, but they didn't show up or call. They only called at 9:45 when everyone was gone and begged to come complete the move. At that point, we had already decided that we were not interested in any business moving forward based on the horrible experience.

I spoke to a manager about the damages done, and they acknowledged it and told me a manager would call me. However, instead of contacting me to resolve the issues, they charged me another $156 for "extra time made on the move." I was shocked to see this charge, especially since they moved only six pieces of furniture and two boxes 1.4 km. They are trying to charge me over $800 for the move after they damaged both properties. I was quoted $600 before anything happened, and I signed nothing to complete the move.

To make matters worse, they have continued to try to put charges on my credit card without authorization or contacting me. I have now reported this as fraud. I strongly advise against using Two Men And A Truck for your move.

I've been hearing a lot of bad things about Two Men And A Truck, but unfortunately, they were the only option for my parents' move. They arrived at 8am with a team of 8 men, but only 4 of them actually worked while the others just sat around. My parents had already moved most of their belongings, so they only needed help with furniture and a few boxes. However, the movers didn't finish unloading everything until 10pm and then charged my parents an extra $1900 because it was after hours.

To make matters worse, the movers didn't even finish unloading everything and told my parents they would have to wait another day to get the rest of their furniture. They charged my parents an additional $1500 for keeping the items overnight, even though it wasn't my parents' choice. During the move, the movers broke my parents' stairs, scuffed their wood floor, and damaged several items.

My parents are still missing some of their belongings, even though the move was two weeks ago. The company promised to fix the damages, but they haven't sent anyone out to repair anything or even bothered to call my parents back. They paid $5000 for broken furniture and property damage, plus over 40 hours of wasted time. The company did reimburse them $1900, but they still had to pay the $3100 quote.

It's really disappointing that Two Men And A Truck would take advantage of people like this. I knew something was up when my parents called me at 6:30pm, and the movers were still working. It seems like they were just milking the hours since they're paid hourly. I wouldn't recommend this company to anyone, and I wouldn't use them again even if they were the last moving company on the planet. Don't waste your money because they'll try to scam you out of every cent they can.

I recently hired Two Men And A Truck to help me move my belongings to a storage unit and my new home. The process started off a bit slow as the movers took a long time to read through the contract before we could begin. Once we got started, I walked them through what items needed to go to each location, but unfortunately, they did not take any notes or use stickers to label the boxes. This resulted in them asking me multiple times which items went to which location, which was frustrating and time-consuming.

The workers also seemed to move at a slow pace, taking their time to talk and delaying the process. When it was time to leave, they walked through the truck a couple of times, which I assumed was to secure the items, but it felt more like a stalling tactic. Additionally, one of my lamps was broken during the move, and the workers only offered me $6 for it. After some negotiation, they took $25 off my bill, but it still felt like they were stalling and wasting time.

Before the move, Two Men And A Truck had assured me that they could dismantle any necessary items, such as beds and desks. However, when they arrived, they did not have any tools, including an Allen wrench or a wrench to remove my washer and dryer. I had to provide these tools myself, which was frustrating.

Overall, I was disappointed with my experience with Two Men And A Truck. The excessive waste of time and higher charges compared to other movers I know have used left a bad taste in my mouth. I had planned to use them again in the future, but after this experience, I will not be using them again and will not recommend them to my friends who are moving soon.

This was my first time moving as a civilian, as I had previously moved four times with the Military. I must say, I was quite spoiled with my Military moves. The Military would contract private moving companies, and they would come in one day to pack everything, and the next day, it was put in the truck and moved. They were always very careful with my household items, and hardly ever had an issue. And if there was an issue, it was resolved quickly.

However, with Two Men and a Truck, it was a totally different story. They were not careful with my items at all. They took apart and reassembled my bed, but did not want to do the same with my kid's beds. They said that it was a liability issue, but I'm not sure how much water that holds. What I really did not like was the broken items. They broke pieces off my furniture that were easily fixed, but they did not mention it to anyone. They seemed to want to hide it to see if they could get away with it. One item was found out by accident, and the others by the sound it made when they crashed into it. They did not seem to care what was in their way. They just hit it until it moved. Luckily, my wife and I were there. I watched two, and she watched the other two. Another thing that bothered me was that they made a hole in the wall with the furniture and covered it up with boxes. In addition, they did not cover up my household items for protection.

However, they were not all bad. As I mentioned earlier, we had minor repairs, but they came quickly to do the repairs. The repairman told me that he was extremely busy, and I mentioned that if it was because the movers kept on destroying the furniture that they moved. He just looked at me and smiled.

I am not sure whether to hate them or accept that this is how civilian companies are. I will look for another company if I move again and compare the two.

I recently used Two Men and a Truck in Washington DC for packing services and I have to say, it was a complete disaster. I was totally gaslit and they took advantage of me in every way possible.

First of all, when my movers arrived (which was a few days later), they immediately noticed that the boxes were not properly packed. The one piece of tape holding the boxes together was completely open, the bottom of the boxes had no tape, and the boxes were overpacked. When I brought up these issues to Two Men and a Truck, they tried to blame the movers and asked how they could know it wasn't their fault. I had video of the boxes on the day they were packed, three days prior to the movers arriving, so it was clear that the packing was done poorly. They also tried to say that I seemed happy on the day of packing, so why was I upset now? They even went so far as to say that it was my responsibility as the customer to check the boxes and tape in real-time to ensure it was up to moving standards. I mean, come on! That's why I hired a professional packing company in the first place. They only offered to refund me $75, which was the cost of the materials they brought that I used. They didn't seem to care that their poor packing was a reflection of their reputation.

Secondly, the packers did not bring enough packing material, so I had to pay for ubers both ways to go to a hardware store to get more packing materials with one of the movers after they had already taken more time than expected. This was a huge inconvenience and added to the already stressful moving process.

Lastly, the packers stated that their driving time was much longer than it actually was, and only when I pressed them on the exorbitant charge did the management check the GPS to change the cost. This was just another example of how they were trying to take advantage of me.

Overall, the management spoke to me multiple times, but they only made concessions when I pressed them on their mistakes. They fully put the blame on me for their poor quality, which was completely unfair. My movers even asked me if I packed the boxes myself, which just shows how bad this company is. I would not recommend Two Men and a Truck to anyone.

This company, Two Men And A Truck, ain't no good. They done stole my stuff and the boss man, Greg, ain't doing nothin' 'bout it. The movers, Bruce, Tyrone, and Josh, were the ones who done it. I done talked to Greg a bunch of times and even got the police involved, but he just wants to send some other folks to my house to look through my stuff. Who does that? First they said they didn't see one thing, but then they found it and said they mighta put it in the garage. Then they said they'd give me a check for the stolen item, but now they ain't answering my calls 'bout the other stuff that's gone. Greg says his workers are honest and he believes them over me. Me and my neighbor saw them take my stuff and now it's gone. I even gave them a tip and they still stole from me. I told them 'bout the theft two days later and now it's been a whole month with no success. I'm gonna report them to the Better Business Bureau and I told Greg I would. As a customer, I done my part. He needs to do the right thing and fix what his people done wrong. When you trust someone with your stuff, you don't expect them to steal from you and get away with it. But since Greg ain't willing to do nothin', I'm writing this post. If it happened to me, it's probably happened to others and it'll happen again. I just want Greg to take responsibility and make things right. Don't use this company, y'all.

This company ain't no good, let me tell ya. They came in all high and mighty, munching on some edibles and puffing on a vape pen. They didn't even bother to check out the place or ask any questions before quoting me 10 hours. But let me tell ya, it took them over 14 hours to finish the job, and they still charged me for the full amount. When I complained to the management, they just brushed me off like it was my problem, not theirs.

These guys were rough with my stuff, body slamming it and yelling out wrestling terms like they were in some kind of ring. They took unauthorized smoke breaks all day long, and one of the four men even got so high that he had to stay in the truck for the rest of the move. They called me at the last minute to reschedule for the next day, leaving me with no place to stay, no food or water, and a dying phone. And when they finally showed up the next day, they refused to unload my stuff until I paid them for the previous day's work.

But that's not all, folks. They left my beds disassembled, glass pieces all over the place, and even broke two of them completely. They left some of my stuff at my old apartment and refused to go back and get it, saying "nah, I'm not doing that $#*!". And to top it all off, they walked all over my electronics while they were in the truck.

Let me tell ya, these guys are the worst criminals I've ever met. If you want to avoid extortion, broken stuff, and being treated like garbage, stay far away from Two Men and a Truck.

I gotta say, moving is a real pain in the butt. My job requires me to move every few years, so I've had my fair share of experiences with different removalist companies. Unfortunately, my experience with Two Men and a Truck wasn't exactly a positive one.

Now, I ain't got a whole lot of furniture to move, 'cause I like to keep my costs low by moving most of my things myself. But when I did hire Two Men and a Truck to move from Balwyn VIC to Geelong VIC (one story house to one story house) during a stage 2 lockdown (May 2020) on a weekday non peak hour, I gotta say, I was pretty disappointed.

Here's what I had to move:
- 1 two-seated sofa
- 1 dining table with 6 dining chairs
- 1 standard size TV unit set
- 1 coffee table
- 1 single bed
- 1 double bed
- 2 bedside tables
- 1 dressing table
- 1 medium size book shelf
- And 1 upright piano (which we paid $185 extra)

Now, I did my part by gathering all the things in the lounge room on the moving day and disassembling any furniture that I could to try to make the move smooth. But the removalists moved at a glacial pace. It took 'em a whopping 4 hours to load/unload the listed furniture. And the total cost was $1122.22 with a large chunk of it spent on the return trip. They charged 1.5 hours travel time from Geelong back to Melbourne CBD, which we weren't particularly happy about. On a non peak 11:30am weekdays during lockdown, it shouldn't have taken 1.5 hours on the return trip. We felt like we were being ripped off and they were not being honest about the actual travel time.

But that ain't even the worst part. They put scratches on our piano while moving it. Now, I thought they were supposed to be professionally trained to move fragile items like this, 'cause they charged extra for the piano. But they weren't. The piano slipped off the moving trolley and hit the floor, which has certainly impacted the piano.

I attached some photos of the scratches they made during moving.

All in all, I ain't happy or impressed about their service. I won't use their service again and I won't recommend it to others either.

Hired Two Men and a Truck about a month ago and boy was it a doozy. Let me tell you, it was the worst experience with a mover I've ever had in my entire life. They originally quoted me $600 for a four-hour move, but when they got there, I was watching the move and noticed in the first hour they hadn't accomplished nothing. It seemed like every chance they got they stopped for one reason or another. It took them 5 hours to load the truck, they started at 10 in the afternoon and didn't start unloading the truck near night time. All they did was kept coming in with a new contract to raise the price of the job. The most pathetic team of movers I have ever seen. I feel scammed by this company.

But wait, it gets worse. They demanded that one of us leave or they were going to dump our property in the front of the house. This is because they thought we were too loud in our discussion. Me and my wife had a disagreement earlier and we were sorting through that. Somehow they took offense. One of the gentleman said he was having PTSD because he had just gotten out of a bad relationship. There was no screaming or yelling or violence. Nothing was ever directed towards them. Of course, I said no to leaving my own house. At that time, my wife contacted a mover she was in contact with prior and he was available. So we told them to put the stuff in the carport area and leave.

The new movers showed up and watching them work made me realize just how pathetic Two Men and a Truck were. No comparison in the work ethic. They made Two Men and a Truck look like they were standing still. But wait, it gets worse. In a retaliatory move, the workers on Two Men and a Truck called the police. There was no report or taken by police officers. They had no issue with us and it was just a waste of their time. Two Men and a Truck workers were long gone when the police arrived, of course.

Can you say horrible experience? I don't think an experience could get any worse. End up costing me $1,300 to do the move. I ended up paying Two Men and a Truck $1,000 and 300 to the new moving company. If I had completed the job with Two Men and a Truck, it would have cost $1,500. They more than doubled their original offer. I would not recommend this company to anyone.

I recently hired Two Men And A Truck on February 28th and I have to say, it was a pretty bad experience. My mom was moving from her one bedroom apartment to another one bedroom apartment just a few blocks away. The two movers who showed up were not prepared at all. They didn't have any tools with them to disassemble the furniture, which was pretty frustrating. When we asked them about it, they said that their company doesn't provide tools. My mom had to provide basic screwdrivers and allen keys just so they could do their job.

To make matters worse, one of the movers asked my sister, who had just had a c-section, to remove the TV from the stand. That was just ridiculous! The movers were so slow that my sister had to help them disassemble the dining room table and put it back together at the new place. She even had to go looking for them a few times because they were nowhere to be found. It seemed like they were taking way too many breaks and slowing down the process.

The move started at 9:30am and didn't finish until 7:00pm. That's a really long time for a one bedroom move, especially since the new place had a dedicated elevator going up to the 2nd floor. The movers blamed the elevator and said that it was taking too long, but that just didn't add up. They also didn't tell us that we needed another mover to help speed things up.

When I complained to the manager, Milton, he was really argumentative and didn't seem to care about our concerns. He didn't have any customer service skills and just supported whatever lies his movers told him. The whole experience was really unprofessional.

To top it all off, the movers told us that we didn't need insurance, so we opted out of it. But then they ended up damaging my mom's credenza. When we tried to make a claim, it was denied.

Overall, I would definitely stay away from this company. They quoted us $600-800, but it ended up costing $1,500 because of how long it took them to do such a simple move. I had to argue with Milton to get the price down to $1,155. It was just a really bad experience and I wouldn't recommend them to anyone.

We stored our patio furniture with Two Men and a Truck with the franchise at Pampano Beach, Florida. The glass tabletop was returned with a big chip in the edge. We sent a registered letter to the office in Pompano and have not had a reply.

October 27, 2022

Two Men and a Truck

2160 N Andrews Avenue

Pompano Beach, Fl, 33069

REGISTERED MAIL

Attention: Franchise owner

Last Monday you delivered our patio furniture which had been in your storage since last April. When you picked up the glass tabletop your men were very careful to wrap it in cardboard and blankets.

On delivery the glass tabletop was damaged as you can see in the photo attached. Your delivery men filed a Damage Report, copy attached. The next day I asked Christian in your office to get back to me on how this should be answered. I have not heard.

I have asked Ability Glass (the original supplier) for a quotation to replace the tabletop. A copy of their quotation for a price of $1,555.00 is enclosed. I expect that I will receive payment for the damages immediately from you because we cannot entertain on that tabletop.

I can be reached at mobile phone # [protected] or by Email at: [protected]@iecholden.com.

Please acknowledge this letter.

Sincerely,

Robert Briscoe

7 Country Road East,

Village of Golf, Fl

33436

After a recommendation from a relative we hired Two Men & A Truck to move us from our house to a condominium less than half a mile apart on 0712/22. On moving day we got three guys instead of two. The move took longer than expected with part of the reasoning being that the movers themselves spent a great deal of time in the bathroom each. At the time we didn't think much of this, but later, it seemed strange. Like an hour each. I did not go into the truck to check how things were packed or strapped down in there. I didn't assume it was necessary. The lead man stated they were going to stop at Wawas which is literally at the end of the major street of travel for one place to the other. Still within half a mile I am speaking of. There are no traffic issues in this vicinity. Flat land and no hairpin turn, potholes, busy intersections or anything of the sort. Our new place is on the second floor through a standard door. Roughly 36 inches. In the process of moving things up a standard elevator and into the condo almost every piece of furniture we owned was damaged in some way. Gouges, scratches, dents glass being popped out of things and more. The refrigerator for instance was damaged in such a way that it stopped making ice, leaked water and the controls no longer functioned. This Two Med got fixed by paying for one door of the side by side to be replaced and getting our warranty to fix the other. They sent a furniture repairman to fix the other things who colored, painted and glued things back together with mixed results. This included a handmade Amish Pie safe that we had received from my wife's parents which had a door split in half and the handles crushed on. A California Long Queen bed with some holes punched in the woodwork and scratches and numerous strap compressions marks on curios, armoires and tables. Although I am not happy with all those repairs, I am not here to complain about that. The other major thing we had damaged was our couch. We paid over $2000 for it. No I don't have a receipt. Honestly it is a couple of years old who keeps those? The amount is not out of reason, and it is a normal piece of furniture at what I consider a normal price to have paid for it. They sent a man to fix it, this was the local office of Two Men in Largo. He was the wrong man in his words because he doesn't do that type of work. He fixes leather, vinal and wood. It is a cloth couch. He told us, (their expert) that the entire bottom of the couch would need to be uncovered, the wood repaired, and redone, but that this was not possible for the following reason. The fabric was not available any longer. Hence the couch needed to be replaced. So the original person we worked with tried to give us a $175 for our $2000 couch under the premise that we could just fix it ourselves. This was Kattie. We know nothing about fixing it ourselves and don't know anyone who does that. Note that at least two people including the repairman and not counting the wood worker have been here and taken picture of the couch and numerous other things so they know the item of which I speak. It was not dirty, warn, cheap or overused. Practically new for the simple reason it was seldom ever used, not in direct light in a clean indoor environment. We, Kattie, and other managers, have talked about this for months and their communication has been spotty with us at best though out this process of repairs with their hope I think we would just let this go. They refuse to contact and adjuster, we paid for insurance on our things and have not seen any one from that type of office. We offered to settle for a much cheaper couch one that costs $1319.13 with delivery. We sent them the site where they could order it or to just repay us, write a check whatever. The latest is they will give us no more than %500. They arrived at this figure without doing any shopping or looking up any prices by their own admission. The latter person I spoke to was Nathan.

Do not use this moving company if (1) you want all your items to arrive, (2) you want the items that do arrive to be unbroken and (3) you want to deal with an operations staff that knows what they are doing.
After sending photos and videos, they assured me on multiple occasions that there would be enough room on the truck for my belongings. I was uncertain, but they said the contents of my home would fit. About 1/3 did not. When I called and told them that I would hold them liable for the items they left in the house (I had to move before they packed my house and their truck), the operations manager literally blackmailed me. He called his driver, told him to unload the truck and return to base. The only way they would move my items was if I paid cash up front ($15, 000).
I also paid them to "professionally" pack my items. When the boxes arrived, things were thrown in. I have photos of the disaster-all of the broken items. They put heavy items on top of incredibly expensive china and glass.
I am still reeling from the insidious and mortifyingly dishonest and intentionally horrible service.
Do not be fooled by their incredibly friendly representatives. I certainly was to the tune of $30, 000 - $15, 000 for each house). They moved 2 homes, and I cannot warn you enough to stay away.

My family and I recently moved, locally, from a smaller home to a larger home. Due to my husband having had a lower back fusion surgery this past January, we agreed it best and safest to hire professionals for this move. I chose Two Men and a Truck located in Gulfport, MS (our move was from Diberville, MS to Biloxi, MS) because of a personal referral and great reviews on ONE site (I should've checked Yelp, BBB, and Facebook).

This move had to be divided into a two-day move due to us having a double close; we closed on our former home early afternoon on June 28, 2018, then closed on our new home that same afternoon. I rented a storage unit specifically so that we could store ONLY the items packed and moved by Two Men and a Truck (we had a second storage unit, but we did NOT bring them to it or touch anything in it).

The first move was completed on July 27, 2018 from around 1:30pm until around 8:30pm. Firstly, when I scheduled this move, I SPECIFICALLY told the representative that I was ONLY interested in them packing and moving our furniture and appliances, as well as our kitchen-specific items. Moving day: the movers literally DUMP items into boxes, randomly wrapping a few items, but more predominantly NOT wrapping anything, and they didn't just pack up kitchen items, they were packing up EVERYTHING ELSE which I had SPECIFICALLY said WE would pack ourselves. I just opened a box they had packed that had KNIVES just thrown in it, no wrapping whatsoever. NOTHING was wrapped in this particular box. Padding and wrapping furniture was NOT done per the terms stated in one of their emails to me regarding the move, which is also advertised and is a part of what the customer is paying for. Lack of such protective materials has since resulted in various damages to our belongings, which I have documented (and have tried numerous times to come to a REASONABLE settlement with this particular branch's owner, Michael Sham). These damages include a cut along the console section of our leather couch, leather backing getting pulled out from one of the couch pieces which exposed 3 nails, that same backing getting torn in one spot, our Samsung TV getting dropped and its stand getting a couple of areas broken off (so we can't attach the stand back to the TV), a discontinued IKEA queen bed getting DESTROYED (one rail was ripped out from its support beam, so we cannot attach them back together, neither can we attach ANYTHING back together because they didn't pack any of the hardware for this bed), a discontinued IKEA 8-drawer dresser was dropped on a stair which resulted in severe cracks and a chunk hanging on just barely all on one side of the dresser, and my BRAND NEW LG FRENCH DOOR REFRIGERATOR getting scratched in a few places on the STAINLESS STEEL DOORS and the water dispenser drip tray getting scratched several times AND a dent in one side (my husband just bought me this fridge December 2017).

Many of these damages I didn't notice until moving day TWO when a different crew came to start documenting damages as they loaded everything from the storage unit into their truck (I had emailed Caitlin James about having noticed a couple of damages and just poor handling of our belongings during the first move, and she reassured me things would be better on the second day). The second crew was FANTASTIC. They were APPALLED at the lack of protective padding and coverings for our furniture, especially when they saw the stainless steel LG fridge... They took the appropriate measures to pad and protect our furniture and appliances at this point, which I appreciated greatly. This move only took from around 8:30am until 12:45pm, WITH taking the time to pad and wrap the items that needed it. Same number of men (3), and less than half the time the first move took. AND this crew put our furniture where we asked them to AND assembled our King bed frame and leather couch pieces (the couch comes apart into 4 pieces). The driver for this crew, Chris, specifically told me that due to the damages being so severe, he was NOT going to charge me for that day's move. I was incredibly grateful, and was not expecting that, so I thought it more than appropriate to show my appreciation by tipping the crew a total of $200 cash.

Now to my current problem: after having communicated extensively with Caitlin James and Emily Sham, about the damages, documenting the damages, and requesting a settlement, I was very much dissatisfied with their settlement: $500 cash and discounting the second move to $416 instead of the original $916. I explained MULTIPLE times about having been told I would NOT be charged for the second move due to the severity of damages, and I requested they reconsider their settlement amount of $500 because I felt that that was too little considering the extent of the damages, the lack of protective materials being used for the first move (which WOULD HAVE prevented MUCH of those damages), and the fact that majority of damaged items were the more expensive ones (again, I have documentation of each item damaged, their serial numbers/SKUs, prices to purchase, etc.) They refused to reevaluate everything and reconsider their decision, which then resulted in me disputing the charges for the first move ($1387.12). The owner, Michael Sham, has since called me and very rudely demanded that I pay for all services because "your items were moved from point A to point B." When I refused, he threatened that "we have other means of collecting payment and we will exercise those means, " and that "when you're ready to be reasonable, you can call back and submit payment for the services." I tried to explain to him why I was so upset and dissatisfied, but he would NOT let me get a word in and ultimately left me in tears at the end of our call. I am still disputing the charges, and have taken this to the BBB. However, I was offered the option of mediation or arbitration on the matter, and was given 5 business days to respond...that was on July 13, 2018, it is now July 17, 2018, and I was prepared to fax my response this morning until I checked my email and saw the BBB had a message for me, which stated that the complaint has been closed, remaining unresolved. I intend on contacting the local BBB office tomorrow morning to find out why I was not given the allowed 5 business days to provide my response, and will move forward from there.

At this point, I just want a full refund of ALL charges. The $1387.12 is presently being disputed again, but if I can just have a full refund so I can end this dispute, and not be bothered about the second move charges of $916 and some change, I will no longer pursue any settlement for these damages. I just want to be DONE with this company and not have to deal with Michael Sham ever again. I do not want to be bothered for any payments, and I will not bother about damages. After everything that has happened to my belongings and the way I was treated by this owner, I think that's an absolutely fair request and resolution. Leave me alone and I'll y'all alone.

I want to spread the information about the company Two Men and a Truck. I have used their services and repair twice and each time I wasn’t satisfied with the services. The company doubled all their sums and I have paid them huge sums of money. I was so upset that the company misled their customers so often and didn’t provide high-quality services. I won’t recommend this company to anyone.