Allied Van Lines
Reviews and Complaints

MOVING NIGHTMARE Contracted Allied for a move to Nottingham. Property picked up in October. Still not delivered by November 9, past the contracted delivery date of November 1. Hired L&L movers to retrieve my belongings. It will be at least another 10 days before we receive our goods, meanwhile sleeping on the floor. Allied is responsible for Breach of Contract and lack of Due Diligence. Local agent Colonial Van has not resolved issues, collected all fees before disclosing delivery was not possible. Have a moving claim, documented calls, and emails for proof and will demand a full refund including packing services not refunded by the local agent. Allied Corp, prepare for claims for added expenses and duress.

No stars here! Do not hire this company! It's horrible! We had hired this company to move us 116 miles to our new home and when they arrived the driver got into my husbands face about moving a item which was only a 90 degree angle was going to charge us 150 dollars more! Absolutely not! After paying *** ! They did not finished the job! Left there trash and tape everywhere and even left it on. They were in a hurry! They did care about our possessions! Everything was marked where it was supposed to go but they were in different spots! We r also missing a big black and red duffle bag! We did report that because we new we weren't getting it back! That is stealing from a customer! We trusted this company but unfortunately u can't with anyone. We also found items which r not replaceable! We r so upset devasted! We had to finshed what they didn't do! This is Unacceptable! Joy the owner talked with my husband and she aggreed on what he said,she never called him back! Instead she had the manager call us to tell us he would give us a cheesy 200 back! Really! They were rough on our belongings! They don't care. We r very upset by this!

This company is absolutely awful. Their communication is awful and their reps are awful. They took my items, gave an estimate of an early delivery and then didn't provide them until three weeks later. They went *** with my things. Didn't answer multiple customer service emails and calls. They disappeared with my things. The moving coordinator *** didn't respond to any emails or messages or calls. The agent who booked the move *** also disappeared. The delivery driver who contacted after three weeks hung up on me as I explained how unprofessional their communcation was. He came to my home and demanded payment. I asked to see my items first and he yelled at me and wanted to refuse to give me my things until I threatened to call the cops. He finally acquiesced. To add insult to injury several of my items were broken on delivery and they've given me a 15 day time frame to respond to my claims form for the damaged items. Please do yourself a favor and stay far away from this fraudulent company. I am reaching out to their corporate hq (the number and information of which isn't disclosed which is just a testament to how shady they are). Do not use this company at all!

I agree with these reviews. DO NOT USE ALLIED VAN LINES for your move. I had a terrible experience with them. They handled our move from ***, MI to *** CA. They were of course very courteous and helpful at the beginning, assuring us that our items would be handled with care. However, once the boxes were delivered, items were MISSING AND BROKEN, including sentimental, expensive artwork. When I called the company to obtain reimbursement for the losses and damages, I was given a long letter explaining why they could not and would not reimburse for any items but one, a lamp, for which I received $*** not the over $*** due for their mistakes. I spent my time gathering receipts and proving the losses and damages, and spoke with Sheila H, Claims Analyst, numerous times, and I was continually denied further reimbursement. I felt lied to and I felt their business practices were deceptive, unprofessional and absolutely atrocious. I even paid $*** for "ECP" (Extra Care Protection) to cover us in the case of loss and/or damage, so I was absolutely entitled to reimbursement. Save yourself time and money by choosing a different moving service, this was terrible!

The individuals who had cloth rapped all my items and furniture at origination were less than adequate in their knowledge of how to correctly move and take items apart. I have moved over 10 times in my lifetime and this situation was concerning in regards to Allied. I have been a repeat customer of this organization, but this time I was very disappointed. I requested a total of an $800 claim for damaged goods and the company is refusing to pay me for the damaged items since I did not see the damage before the driver left! As you can image moving a 4 bedroom *** square foot home with items in boxes that can not be inspected until all items are open, it is impossible to at the time of them unloading the truck to catch every item and its condition. I am appalled that Allied with me even having insurance coverage on the items is refusing to pay for the damaged goods, they claim that since I did not find the damage at the time of unloading that they are not longer liable for anything. Its a total disgrace with a $15,000 moving cost that they are refusing to pay. They told me I could file an arbritation with a 3rd party who wants to charge me $600 do file a claim! what a rip off!

WORST CUSTOMER SERVICE! So I have been trying to get quotes for a moving company to move me to *** and I decided to call Allied van lines. Made sure they are reputable and a member of the Complaintsboard.com. an agent called and asked a few common questions and said she would book an appointment for an agent from Quality move management to come to my house and do a walk through to see what items I would be moving. She booked the appointment for Thursday at 2:00 pm. I received a confirmation email. In the email it said that an agent would call me to confirm and ask a few more questions. So, another agent calls, asks a few questions and then says she will schedule an appointment for next Monday at 3:00pm. I said I had already gotten an appointment for this Thursday but she proceeds to tell me there is nothing available so it's being rescheduled for Monday. Ok fine! She then says that I will need to walk around all levels of my home including outside in order to see what I will be moving and I need to do this via video chat. I explain to her that I am unable to do that due to being on home oxygen. She then says "well, I guess we are not the right moving company for you. Have a great day." Then she hung up! Terrible customer service!

I was given a contract for a pick up on 6/10 for pack and 6/11 for loading from my home, moving to a new state. The delivery contract stated they would deliver between 6/14/6. Today is 6/15 and not one person can give me an idea on when they can deliver my family's personal items for our new home. The communication has been absurd. They even acknowledged the poor service. I reached out to the corporate office executives in Fort Wayne, IN and a senior customer service rep called me on 6/14 to apologize and promised to call back later with an update, which did not happen. I called today and was told she sees 'assigned to driver on 6/22 and not delivering until 6/26.' The contract means NOTHING! I have to pay out of pocket and they mentioned $100/day per diem which does not cover my out of pocket cost for a family of 5. I have heard there is a driver shortage. Proper planning should have been done well before pick up but it wasn't. That's Logistics! Totally disgusted and I will share this experience widely. Allied Van Lines you should be ashamed.

Our move with Allied Van Lines last month was our worst move ever and we would not recommend them to anyone. The only thing that went right was that they arrived on the agreed date to load up our belongings. We did a cross country move from IA to AZ. Our guaranteed delivery dates were from 8/9/8. They were to have our things loaded by 8/11 at the latest. They never contacted us to keep us informed about the status of our move. Our shipment sat on a truck in Iowa until 8/12. We drove all the way to AZ and arrived on 8/9, so that we would be here and ready when our belongings arrived. We had to call and ask them every day if they had a delivery date for us. Finally they said that they had loaded our things on a truck that would arrive on 8/15 and that there were 2 items that they could not get on the truck. This was a complete lie. When the truck arrives the driver told us that it was a partial delivery and 30 of our items were not included. We then had to call every day to find out when these would arrive, they never took the initiative and called us with any updates. Our 30 items were crated up and shipped by a 3rd party freight company. They were finally delivered on 8/26 a full 12 days after the guaranteed delivery date. We filed a delayed delivery claim with Allied and all that they would give us was $100. They made the claim process very difficult because the form on the website does not work; it will not let you complete the form and submit. When I called the claims support they were very rude and unhelpful. Overall, this was an extremely costly and very unpleasant ordeal.

We moved but needed our furniture to be in storage for about one month. The sales team and coordination was good and the movers arrived on time and moved us out apparently OK. We put our contents into what was supposed to be air conditioned storage in the month of August. The delivery, which was on time, we only had 3 men to unload where we supposedly should have had six. They did the best they could but on inspection we had serious damage to our furniture. A dining set made in England which we have moved all over the world was damaged beyond repair. The table had to be scrapped and two legs were broken off the buffet. Glass shelving from the display cabinet was broken. Many of the heat sensitive items such as candles were melted to prove to us that the contents were probably never moved into a/c storage but left in the trailer for the month of August. We paid a high price for this move thinking we were getting the best. Our absolute disgust remains strong for the claims department. We again took out the best/most expensive insurance with Allied. We submitted our claim on Sept 24th. I waited until October 7th to follow up as we had not been contacted. The claim was not settled until Dec 12 and only after I had raised huge concern with sales and senior management. IN ALL THIS TIME I WAS NEVER ABLE TO SPEAK TO THE PERSON DEALING WITH OUR CLAIM. The only contact from her was an email saying our claim would be dealt with in order and they had 60 days to settle. In fact, it went beyond the 60 days which is when I went above her head, This person should not be dealing with the public. In all a very bad experience and an expensive one.

Initially, my wife and I were fairly happy when we were able to secure Allied for our move back in June. A representative came out and walked through our house, and presented us with a good estimate. We even bought the extra insurance just to be safe. However, moving day arrived, and the troubles began. The driver and crew of 3 arrived at our house 4 hours later than initially promised. Soon after loading began, one of the crew got sick, and instead of replacing him, they left it to the 2 man crew now and the driver, which lengthened the load time. I was recruited to help with getting our 6-foot grand piano into the van since they were down a man. The van got to our new home in good time, but we were then told that there would be no crew to unload the van, even though the contract listed a local affiliate as destination agent. In other words, the driver was expected to unload everything (including the grand piano, treadmill, sofa bed, washer, dryer, etc.) all by himself. Naturally, I had to step in on numerous occasions to help with all those items and get the van unloaded so the driver could get to his next destination. Of course, it took an extra day. Since I did the work of a destination crew, I was hoping to get part of our payment refunded, but was told that it is illegal. I'm a 67 year old man who should not have been needed to unload the van, considering I paid a large sum of money to have that done for me. I, of course, am extremely angry with the company for this, and will not recommend this company to family and friends for this reason. The only reason I gave them 1 star instead of 0 was that all of our belongings did arrive; we have not noticed anything missing. Except for a recliner that I had to get repaired immediately (instead of filing a claim, and who knows how long that would take), nothing else was broken or damaged. I have used other moving companies in the past, and there was always a crew at the new home to unload the van. The fact that there was not anyone (except the driver, and myself) to unload the van, I cannot endorse Allied Van Lines.

We moved from Baltimore, MD to Madison, WI and the experience was horrible. Allied outsourced our move to ***. The interaction of these companies with us were unacceptable. They were over a week late. Our moving coordinator never called us with updates when she said she should. We always had to find her. It was obvious that by the final day of delivery window, the truck with our stuff had not even left its point of origin yet. When it looked like our things would be late, the claims late department was rude and insincere. They offered us a mere $100 to help cover costs (keep in mind we paid almost $5000 for our move). My stuff eventually arrived AFTER I started my new job, making life extremely hectic. After changing our delivery date 4 times, they showed up a day early than the final delivery date (1.5 weeks late) unannounced. Our moving coordinator had no idea the driver was going to be there and was calling me/ emailing me/ texting me frantically while I was at my job orientation to see if I was home to accept my goods. On top of that, the driver showed up and realized he had no crew to help him move things in. The communication to us and among themselves was extremely poor. Was it Allied's fault? Was it ***'s fault? I am not sure. Many boxes were crushed. Things were broken. We are in the process of assessing the damage and are going to file claims, but I am worried because there is a form you sign with the delivery crew when everything is off the truck that seems to imply that all damages have to be found while the crew is still there. We will see how that goes. Part of what we paid for was for the movers to disassemble our furniture and then reassemble it in Wisconsin. They refused to reassemble it, saying they did not know how it was put together (this was a different crew then who packed us up back in Maryland). Instead, my wife had to help me put things together. Not ideal as she is pregnant. I will say the packing crew in Maryland did fine. They were nice and efficient. Regardless, not worth the rest of this nightmare experience. If it is truly ***'s fault, be extremely careful with where Allied outsources your move. I would just avoid both companies. We will not being using them for our move next summer.

Allied van lines, a division of Rightway movers and North American van, was hired by us last month to relocate our son and daughter-in-law out east. On the pickup day, they insisted my wife pay the entire cost of the move plus insurance, totaling over $8000. Despite our preference to pay half initially and half upon delivery, the company was inflexible. The drivers eventually arrived, loaded the truck, and were scheduled to deliver by October 18th. They provided a contact number and promised a 24-hour notice to our daughter-in-law. However, after an initial call, they failed to show up as agreed and were unreachable for days. When they finally appeared, the driver was aggressive towards my daughter-in-law, resulting in police involvement. The unloading revealed damaged and crushed boxes, some belonging to others. Our requests for a refund and insurance coverage for the damages were denied, with the company claiming we had the wrong insurance. This experience left us with damaged belongings, an assaulted family member, and a worthless insurance policy. Our dissatisfaction is an understatement.

This review is being written to address the failure of Allied Van Lines to deliver our merchandise in a reasonable amount of time. I never thought I would ever write a Complaintsboard.com complaint but I feel this is the only remaining option to get the attention of decision makers at Allied (calling customer service hasn't worked). We were moving from Denver to a *** Suburb and signed an agreement with Baileys (Agent of Allied) for the move. We chose them over other moving companies since they seemed very professional and organized. The move was scheduled a couple weeks in advance. When the movers came things started to go downhill fast. Our merchandise was loaded on May 19th into a smaller truck since they didn't have a driver to take the load to the final destination. I didn't think anything of it since there is a 10 day delivery window. We then waited for 26 days (16 days beyond the delivery window) before a driver was able to deliver our stuff to the new house (6/14). When the movers arrived, we learned they only brought about 2/3rds of merchandise by weight but a much smaller percentage of boxes. At first, I thought great, Allied understands the position we are in and delivered as much as they could (customer satisfaction). I learned later that day, since they made that partial delivery, they no longer needed to pay a $100 a day late fee. The first shipment is considered the "main shipment" and everything else is considered "Overflow". Once you receive the "necessities", they don't need to pay a fee for each additional day. You can however make claims for "necessities" you didn't receive. In that main shipment, we received Beds, Couches, and other furniture as well as some other necessities. We didn't receive either desks (my wife and I both work from home), sheets for the beds, some kitchen utensils and all but 2 pillows (***). We are also missing other items that are critical to us in our daily lives but wouldn't fit the Allied's definition of a "need". After talking to customer service, a couple times (their customer service agents are very nice and understanding), they mentioned they would only cover up to $200 in expenses (note: we just submitted a claim for $350 which hasn't been reviewed). Because there is so much uncertainty in what we could get reimbursed for, we have been borrowing items of need from friends and family (TVs, computer monitors, pillows, etc) vs buying something new and expensing. As of June 22nd, there is no driver to deliver the overflow. We would like to be able to fully enjoy our new place and have people over for the 4th of July. My greatest fear is that there is no financial incentive for Allied to deliver the remainder of our stuff (no longer paying a daily late fee and have capped us at $200 for reimbursements). There would be no financial impact if it took another year. There was also damage to a couple items in our first shipment; however, we haven't filed any claims for it. I hope they will be handled fairly. I hope this can bring attention to our situation. I would welcome someone in a leadership position to reach out to me and discuss further.

Beware Allied is a Broker, When my wife and I called Allied they never said they were acting as a broker. We gave a rough of inventory to be moved.Large washer,Drier, bbq, air compressor,Large Snap On rolling tool box aprox 75 *** moving boxs, tool cart, lawn mower, garden tools,twin mattress and a *** pieces of furniture they est.. we would need 400 sq feet of space on the truck, we did tell the lady the tool box is Large and heavy she assured up they only charge by area and not weight,, a good price $3800 to move us from *** to MI. While we were packing we quickly figure out 400 sq ft is not even close why to small. We then call Allied and now it's very hard to get someone one the phone. We finally do and explained our concern, she very quickly say everything was based on what we told them, we explained there is no way this stuff will fit in 400 sq ft, very annoying she keeps saying I understand 'reading from a script ' they still don't tell us they are acting as a broker. We increase our space to *** sq ft, still concerned that it is not enough now we are at $10,000 for the move, we tried to get our deposit back- we are still 2 weeks before the truck is to show up,we are told NO REFUNDS BECAUSE THE ORIGINAL EST WAS BASED ON WHAT WE TOLD THEM, BUT THEY EST THE *** WITH OUR INVENTORY THAT NEVER CHANGED. SHE SAYS I UNDERSTAND very annoying now we are at $4000 deposit. We are less than Happy we could have moved our self for 1/2 this cost.When the movers show up is when we found out that Allied is not the movers they acted as a broker. This when if we contacted them direct the move would have cost $6000 the deposit of $4000 we gave Allied was there broker fee to call Jet Moving. $4000 TO MAKE A CALL, CRIMINAL. JET made it clear they here this story everytime Allied is involved. They we are told there is a $350 up charge for the tool box due to its weight is to heavy. Again we call Allied and again they say we understand and there is nothing they can do, we argue for 30 min and Allied says remove the tool to make it not so heavy I said it is a tool box it holds tools and I am not going to do that, they now say they will refund us $350 for the tool box, I waited for an email stating rhey will refund $350 IS HAS BEEN 2 WEEKS STILL NO REFUND/CREDIT, no we will need to fight for that. They *** sq ft still was not enough space, I wat would be the cost to get the rest on the truck $400 more because Allied contracted us at a Rate $1.50 per sq ft over the industry average. PLAN THIFERY. Now I find out Allied added a $100 charged for stairs in the house we are moving into. *** told us this Illegal to charge for intieor stairs,another fight with Allied is coming. *** has be very nice and up front unlike Allied. BEWARE OF ALLIED, ALWAYS ASK IF YOU MOVER IS A BROKER OR THE MOVER.ALLIED HAS BEEN LESS THAN HONEST IN WHAST IS already a stressful time making everything just bad. Now to fight for my refunds. I wish I would have check reviews before contacting Allied you see they have only 1 Star, would be less it it was an option. Would be nice if Allied would reach out to correct the issues they created. BEWARE

I relocated in July with Allied Van Lines and it was a positive experience. I began searching for a mover about 1.5 months prior, just moving a small apartment. Due to the tight schedule and my small move, many companies didn't respond to my quote requests. Allied was the only one to call back, leaving me with no other option. I checked their reviews after confirming my move and was concerned by the low ratings, but my experience was satisfactory. The pickup was on July 7, the day a tropical storm hit. Despite the weather, the team arrived on time, protected my furniture with cloths and plastic bags, and were professional. The delivery window was about 20 days, but I paid extra to reduce it to 10 days, and my belongings arrived on the 19th. The delivery process was smooth, and I was charged the initial quoted amount. Only one shoe rack was damaged, which was acceptable. For future customers, I recommend using sturdy boxes, packing personally, and distributing weight evenly to prevent damage during multiple transfers. Overall, my experience with Allied Van Lines was quite satisfactory.

On 30 August , we signed a contract with Allied for moving services to Greer. The charge was approximately ~$20,000. We had Guaranteed pick-up and delivery dates. Pick-up went well, but on delivery we learned that our full shipment did not make the journey. Items were left behind. When we contacted the Agent, they admitted the split, and told us the remainder would be delivered as soon as possible. After repeated calls and complaints with various people, we finally received the remainder of our Household Goods 22 November . They were guaranteed no later than 04 November . According to the contract we signed, the company guaranteed $100/day late for any shipments over a certain weight (which we qualified). When we filed a claim for this delay, the company stipulated that it was subject to their terms and conditions which were 1) never provided at time of contract signature or 2) not available publicly for review. So they provided us with those Terms and Conditions (in a Word document, no less) that stipulated that they are not responsible for late deliveries unless the goods are essential according to their judgement. In essence, the contract is not written in Good Faith and when I brought this to their attention, I was advised to file a complaint as "they have rules they have to follow." According to the contract signed, we are owed $1,800. Supporting documents: Local company advised we file a complaint but that we wait until we receive goods to know full amount. Marah (company agent) is the company agent and trying to deny the claim based on information that we did not have provided to us until after the complaint was filed. GRR is signed contract and shows Guaranteed delivery dates and damage rate. Change Order is for updated dates.

In June this year, I paid a moving company (Allied Van Lines name is on the invoice) $16,648.63 to move all items from my home to my new residence. The contract stipulated delivery dates of 6/18/22 - 6/27/22. Upon arrival, the driver noted his vehicle was already 60% full and couldn't fit all my inventory. After calls were made, additional trucks and labor were dispatched to handle the excess. However, some items still couldn't be loaded. These were termed 'overflow' by the company, and I wasn't told they wouldn't arrive within the contracted dates. The delivery of the initially loaded items was also delayed due to a truck breakdown. I'm still waiting for an estimate and delivery date for the 'overflow' items. Despite my efforts and negative reviews, the company's management has not provided an explanation or a new delivery timeframe. A response to my review promised an update, which I have yet to receive. Additionally, my requests for claim forms for the delayed delivery or loss have been ignored.

We hired Allied Van Lines for a household move. After getting multiple quotes we hired Allied because they provided us with the most timely delivery, despite them being more expensive. A local company was contracted to do the packing and moving. The packing took place over 6 days and loading the truck was over the last 3 while they finished packing. On 6/22, at 9 p.m. they drove off with all of our household goods and told us the window for delivery would be between 6/27 and 7/5. I called the moving and storage company multiple times that first week asking for updates and was told they expected to meet our delivery window. Then the date was pushed out and I was given estimated pick up dates that have now been pushed back to 7/10. After attempting to speak with customer service and their supervisors, I was sent to anonymous mailboxes to voice my concerns. We are now on day 13 of sleeping on the floor, having no place to sit but the floor, and spending a lot of money eating in restaurants since we have none of our kitchen items to use while Allied holds all of our belongings in a warehouse halfway across the country. We are absolutely miserable from sleeping on the floor. The local company is useless at resolving issues and the customer service people refuse to connect with anyone higher up in the company. I have been repeatedly told I will get $100 a day to compensate for the inconvenience, however, we never would have agreed to use Allied had we known they would be so unresponsive and overpromise what they could do for us. $100 does nothing to make this situation more acceptable or tolerable. It is disappointing to realize how little they care about their customers and how a company with such a well-known name as Allied can be so unresponsive to a customer who is paying over $50,000 for their move.

We contracted with Allied Van Lines for a long distance move to a storage unit in SC and purchased the Full Value Protection with $0 deductible and max coverage of $75,000 to cover all damaged items at the price of $528.00. On 6/17/2022, Allied Van Lines moved our belongings and we witnessed our furniture being mishandled and damaged with no care. We were advised that our items would be transferred to an Allied storage, then to a semi truck for delivery to SC. On June 24, 2022, a driver scheduled the delivery and mentioned that several items were already broken and noted. Upon delivery, we received broken desk legs, previously damaged by Allied. Despite requests, we haven't received documentation of broken items. I filed a claim for the desk, which was denied, stating "When a shipment delivers into a garage or storage, Allied's liability ends." This is confusing as we bought the Full Value Protection plan and the agreement included delivery to a storage unit. I demand the documentation that states the Protection would be void in a storage unit. The denial is unjust as Allied's staff admitted to breaking the desk. We are also denied the broken item documentation. The desk legs are irreparable, and Allied Van Lines should replace the desk and honor future claims.

I hired a moving company, an agent for a well-known van line, in a US city, to relocate my household items to another city on 2/2/22 for storage. Upon loading, I noticed two purses with cash missing. After discussions, a worker found them with almost $1,000. I didn't report to police. Later, a missing piggy bank with silver coins was found in the van's cab, and the responsible worker was fired. Upon delivery, all furniture pads were left on, hiding damage. Later, I saw my dining table top was ruined by screws. Other furniture was damaged but fixable, except the table. I claimed less than $400 for the table, but it was denied due to no noted damage on delivery. The furniture was left wrapped, which concealed the damage. The contract didn't exempt storage unit deliveries from their damage liability, and I had full insurance.

Regarding my shipment with Allied, I had scheduled my move for the morning of 10/22. After signing contracts, they changed the time to the afternoon, which conflicted with condo moving dock reservations. This was just the start of their unprofessionalism. On moving day, the movers were late, citing a car accident only after I inquired. This delay occurred repeatedly. When they arrived, it was past our elevator and dock reservation time, leaving us only an hour to move. In haste, the crew neglected the high-value item checklist from the contract. They also refused to pack items containing liquids, contrary to the contract, forcing me to repurchase them. My wedding dress and other items were improperly packed, and my white sofa arrived torn and stained. The crew's behavior extended to urinating on the bathroom floor, affecting my furniture and belongings. It's been over six weeks of frustration. A claims adjuster was a no-show today, and I couldn't contact him. This has been a nightmare move, worse than any of my previous 10 relocations, including international ones. The damage exceeds the $5k I paid for the move.

In July I contacted Allied Van Lines and arranged for a quote to move to a new city. I was told my belongings would be shrink wrapped together and secured until they were delivered back to me in Hampstead. The move was scheduled for pick up on 9/7 and delivery between 9/10 - 9/15. (registration #AL251654 at a cost of $5,746.32) The delivery was late, arriving on 9/20. When the delivery driver arrived he immediately brought to my attention an open and almost empty box that I had labeled as "computers". He called the Allied office to notify them of the issue. Upon inspection of other boxes, there was also a box labeled "playstation" that was delivered empty of its contents. I contacted Allied regarding the missing items, especially the missing items from the computer box (one of the laptops had all my personal tax information on it, an external hard drive of all my pictures, computer bags, etc.) This was my first interstate move and I hoped my items would be located and returned to me in a separate delivery. Instead I received a claim form and instructions to file a claim. In February 2022 I filed my completed claim form, requesting the amount I originally paid for the stolen items. My claim was reviewed and the response was that I had elected to release my household goods at a value not to exceed 60 cents per pound per article. Under this provision, our maximum liability is limited to 60 cents times the weight of the item, accompanied by a check for $318. I disputed the claim denial, pointing out that the items were stolen and my dispute was sent for an additional review. At the beginning of June 2022 I requested a status on the additional review and was once again told my claim was denied and that this would conclude the handling of my claim. I expected some damaged items, but I did not expect my belongings to be put in a warehouse and the boxes picked through before only a portion of my belongings were returned to me.

We booked a move with Allied Van Lines via an agent from a moving company. We moved a portion of our belongings and did not fill up a truck. Thus, we were told our items would be 'compartmentalized.' The items were picked up from two locations and then stored for several days at a facility. The items were picked up and delivered to our home during the month of May . We paid them a fee of $3,195 for the move and that included insurance for full replacement value of our belongings, up to $10,000. Upon delivery, I saw that some of the items that had been packed were loose and none of our belongings were 'compartmentalized' in the truck that delivered them to our home. A television was also crushed and the two men delivering our items did fill out a claim form for that item. They were in a rush to get to another job, and did not allow me time to review the inventory. They asked me to sign the inventory sheet that stated: 'If for any reason you were not given the opportunity to inspect this shipment, you should call this toll free number.' I did this as an immediate next step upon discovering we were missing 17 boxes and a bike. (We have a witness, specifically, to the bike being picked up who will testify in court, if needed.) We have since been denied any reimbursement, except for $500 for the broken TV. We were told a thorough investigation would take place to understand where our belongings were touched by any and all parties along the way. We've never received that report. I reached out to the CEO's office of SIRVA, which owns Allied. It's been four weeks with no response from the contact they gave me. We have items such as valuable electronics to custom ski boots missing. The inventory lists and the stories of the parties involved don't match up. We have the tag numbers of the missing boxes.

I hired Allied for a very large move to Nevada, the cost involved was over $40,000. On 12/15 they began packing up my home; because we had not found a new home, I needed Allied to store our belongings. Thirty days before we closed on our new home, I notified our Allied Rep of the date we were closing and asked for delivery on 3/21/22. I was told that shouldn't be a problem due to the advanced notice. The move was so large it took up an entire trailer. There was overflow which I wasn't informed of until the delivery day, only to find out items were left behind due to this issue. No one asked what I preferred to leave behind, resulting in receiving Christmas items in March and incomplete parts of items. I was told it would be 1-2 weeks for the rest of my items. As of 4/9/22, it's been over two weeks without a clear answer from my Allied Rep or move coordinator on when to expect the rest. When they do return calls, I get different stories about the location of my belongings. My move coordinator mentioned a $609 charge that was never previously communicated. Having paid over $40,000, I question if Allied thinks I can't afford this charge. I just want my belongings. Allied has shown a lack of professionalism, communication, and has not followed through on promises. I won't detail the damage to my items.

We set up a move with Allied. Im *** and my daughter is ***. Two households two different address for pickup and drop off. June 28 we were loaded out of ***. Contract states July *** is delivery to *** and *** They say truck broke down and driver claimed ( when he showed up on July 17) ALLIED would not get him a truck until last minute which put our deliver out till July 17. Or they could not find help to use a smaller truck over two days. It states on the Delay Claim Form that it is $100 per day that they will pay out for the days delayed. There were TWO houses delayed. The Delay Claim Form also states just like the email Allied sent me to make sure to attach receipts of items that were purchased due to the delay. All was attached. My daughter lost 7 days of work which is $700 for her. She bought us a tv for each house and we bought silverware and everyday essentials. *** also had to buy a new hard drive to continue with her at home job. We receive a check for $600 (days delayed) which was for 6 days. When i call i am told no it is a standard form and customers do not get reimbursed for any expenses they had due to delay. I feel we should be reimbursed as ALLIED caused the entire issue. In any case our items did not show for almost a month, so we had to buy things to get by plus my daughters job. It shows on the copy she emailed which was two separate claim forms for delay since it is 2 totally different households and cities which shows all receipts and job info. They caused all of the delays. Not us. Driver stated in person to me and my mom and niece that they didnt start looking for a rental truck or any other type of equipment till last couple days before July 17, 2022. I am 86 Yrs old and this whole move has taken a big toll on me and my daughter. She made 5 trips to me 167 miles each way to bring me what i needed at my house alone to live.

I had a troubling experience with Allied movers and their subcontractors during my move to Texas. The move started smoothly on April 6 with the loading process, but that's where the positive experience ended. My belongings were reloaded multiple times, resulting in damaged totes and repacked boxes. While in quarantine from April 7 to 21, I was unable to meet the movers, leading to a friend stepping in on April 16. I never received the manifest, so my claims about missing items are being questioned. I received no compensation for lost items, including a sentimental one from 1992. The claims representative was dismissive when I filed a claim, and all my special T-shirts were lost. They even left an item that wasn't mine, showing a lack of care in their service. The contract was under a different name, and despite numerous discussions with customer service and claims since April 7, no one has offered effective assistance. Contacts like Becky, Donna, Shannon, Robynn, Cindy, and manager Margie from Allied's customer service and claims departments have been involved, but Cindy, in particular, needs to improve her customer service approach. I am dissatisfied with how I was treated throughout this ordeal.

I hired Allied Van Lines to move my furniture and belongings from Los Angeles, CA to Westminster, CO. Our belongings were packed up and put into storage on Oct. 9th and planned for loading and delivery to Westminster between Oct. 30th and Nov. 7th (delivery window). I stayed in touch with the locally contracted company (*** Transfer) and eventually started speaking to Allied Van Lines customer service line directly. Every day between Friday, Oct. 30th and Monday, Nov. 9th, I attempted to speak to someone on the phone and on the days when I finally did get in touch with a customer service representative, I was continuously told that there had not been a driver assigned to our shipment due to a shortage of drivers servicing the California area. I repeatedly asked for an updated delivery date or window and was told that the company could not guarantee anything and I would need to continue to call back for updates. Finally on Monday, Nov. 9th, I was told that based on the information available to the customer service representative, she did not anticipate our belongings arriving anytime before Thanksgiving (at least 3 weeks after the anticipated delivery window). The fact that I did not receive an updated delivery date until after our delivery window had passed even though the company knew about the shortage is absolutely unacceptable. We could have stayed with family and held off on moving to Colorado had we known ahead of time that our belongings were not planned anytime near the provided window. When booking the company, I repeatedly asked the *** Transfer estimator if they were anticipating any delays due to COVID and was told that there had been no issues thus far. I was also told that I would be communicated with if there were any changes. Clearly this did not happen. At this point, I have been told that there is a claims process where I am eligible for $100/day for every day after the delivery window for which we do not receive our belongings, but I cannot even submit the claim until after our items are delivered. This amount is not sufficient for the amount of items we have had to purchase to get by in our new home. I have a 20-month old daughter and my elderly in-laws are visiting for one month. Not only have we had to borrow multiple items from colleagues and new neighbors, but we have had to purchase two new mattresses (worth $1200 -> $600 each) along with basic kitchen items (pots, plates, cups, bowls, etc.), folding tables and chairs since my husband and I are both working from home, and basic bathroom items (towels, bath mats, etc.) to get by until our belongings are delivered.

We contracted with Allied Van Lines for our move from one city to another starting November 15. Upon completion of delivery to our new home on 11/26, and after a chaotic day with several issues (including a mattress left in the street and damaged), the mover/driver rushed us through paperwork. We signed, despite feeling uncomfortable, due to exhaustion. Later, we noticed missing items including kitchenware and fans. We contacted the driver, who was unhelpful and never followed up. After filing a claim with Allied, they offered only $50 for the mattress, citing our signed paperwork as a reason to deny further compensation. They suggested arbitration, which was cost-prohibitive. We did not opt for extra insurance, trusting our items wouldn't be stolen. The experience left us feeling violated and taken advantage of, especially after tipping generously.