U-Haul International
Reviews and Complaints

I had a really long and frustrating experience with U-Haul. My sister had used them before, so I thought it would be a good idea to rent a U-Box from them when I needed to move furniture out of my four bedroom house in Phoenix. I didn't bother to look at the reviews beforehand, but now I wish I had.

When I made the reservation, I was told that I could have the U-Box dropped off in Iowa. However, I wasn't informed at that time that there would be additional fees for delivery and pick-up on top of the storage fee. When I called to have the U-Box delivered to Newton, Iowa, I was told that they would only deliver to Bondurant, which is a small town with a population of only 1200 people. I was also told that if I used any services from U-Haul to transport the U-Box from Bondurant to Newton, it would cost me even more money.

Initially, U-Haul had said that they delivered anywhere, but now I had to figure out how to get the U-Box from Bondurant to Newton on my own. I had to unload the U-Box into another truck from Enterprise and then unload it again in Newton. The owner of the Bondurant facility told me that I would be the last U-Box customer because he had received so many complaints.

To make matters worse, I was told to return all the blankets that I had used that were supplied in the U-Box or I would be charged for them. I returned them to a U-Haul facility in Des Moines, where I was initially told that they didn't have a facility to store U-Boxes and that I would have to rent a trailer to transport them to Newton. Later, I was told that they did have a facility and that I could ship them to Newton from there.

I spoke to many people from U-Haul who apologized but didn't offer any real solutions. It seemed like they were all trained to avoid giving any definitive answers to avoid repercussions from the corporate office. I've told everyone I know not to use U-Haul, and I've even contacted the Better Business Bureau to complain. Maybe they should take a look at all the negative reviews they've received.

When I was placed on hold, I didn't hear music. Instead, I heard them repeating over and over that they wanted me to let them know if I had a problem so that they could provide better service for future customers. It didn't seem like they were taking that seriously.

Overall, my experience with U-Haul was frustrating and expensive. I wouldn't recommend them to anyone and will continue to tell people about my negative experience.

I gotta say, I'm pretty disappointed with MovingHelp. I shelled out $380 for 6 hours of moving help, but only got 4 hours of work from the two guys at All 4 You Movers. They said they were overbooked that morning and couldn't understand how we were able to book them for Saturday. I mean, come on, isn't that their job to figure out? Anyway, we needed to move ASAP so we couldn't wait for a refund. The guy on the phone agreed to move us on Friday afternoon instead of Saturday morning, which gave us less than 12 hours to pack everything. Talk about stressful! We thought we had 45 hours to pack, but ended up staying up all night to get everything ready.

When the two guys finally showed up, they seemed tired and not very motivated to help. They loaded up the U-Haul and then unloaded only the heavy items at our new apartment. The lead guy said he had to get to another job, so they left us with a truck full of boxes. My husband and son had to finish unloading everything themselves, which was really tough since I'm disabled and couldn't help. We even had to keep the truck for an extra 2 days because my husband had to start his new job.

To make matters worse, I originally placed the order on 10/29/20 and reserved the U-Haul for Saturday 10/31/20. But after a phone call on Thursday 10/29/20 with All 4 You Movers, we had to pick up the U-Haul earlier to fit into their schedule for Friday. It was a real mess.

Honestly, I'm pretty mad, upset, and frustrated all at once. I didn't get what I paid for and they left us in a really tough spot. I wouldn't recommend using MovingHelp to anyone. You never know who will show up and what kind of service you'll get.

MovingHelp is a service that I would not recommend to anyone. It seems like they are just a middle man for a bunch of shady characters who are looking to make a quick buck. If you want to ensure that your move goes smoothly and without any issues, then I suggest that you hire a professional moving company instead. With a professional moving company, you will have a formal contract at a flat fee, and if there is any damage, you will have recourse.

I have used MovingHelp a few times now, and all but one time, I have had so-called "Movers" who immediately start trying to renegotiate the terms. They always want to be paid in cash or claim that they haven't received the funds from MovingHelp when they actually have. This is an attempt to extort more money from me. If you choose to use this service and your provider starts talking about being able to work a better deal if you pay them cash, then you should hang up and not use them. They are scam artists!

Personally, I think that these folks need to be investigated. My last move was a disaster. When I totaled all the costs for the truck rental, cost of gas, my time, paying the "Movers" more than what was originally anticipated because they moved at the pace of a snail (something they do when paid by the hour, no incentive to move efficiently), it would have been cheaper to hire a professional moving company. This cost doesn't even include the damage to my belongings done by these inexperienced, couldn't give a damn "Movers"!

If you choose to use MovingHelp, I recommend that you use different "Movers" to load and unload your truck. My experience has shown that using the same for both will cost you more money because they think you should pay for them to drive to the next destination, and they also take their time loading up the truck because they know they're the ones who are going to unload it.

In conclusion, I would never use MovingHelp again. It's just not worth the hassle and the risk of dealing with shady characters who are looking to make a quick buck. If you want to ensure that your move goes smoothly and without any issues, then I suggest that you hire a professional moving company. They have workers who do this for a living, not as a side job, and they will take care of your belongings as if they were their own.

I gotta say, my experience with MovingHelp was a total disaster. I mean, I paid for movers over two months ago and confirmed with G & I moving company a month ago that they would be there to help me move in Greensboro. I even called them the day before to make sure everything was still on track. But when moving day came, my movers were nowhere to be found. I tried calling them multiple times, left messages, and even sent emails, but they never got back to me. So I called MovingHelp for help, and let me tell you, I was on hold for a solid 20 minutes before anyone even picked up. Finally, they got in touch with my mover, who didn't even have the decency to talk to me and just hung up the phone.

It wasn't until three hours after they were supposed to start that my mover finally texted me and said he couldn't get in touch with his guys and that I should just cancel the service and find someone else. Like, seriously? He couldn't have called me earlier to let me know he couldn't do the job? And when I called MovingHelp to complain, they didn't even offer to help me find someone else. Instead, they asked me which contractor I wanted to use from their site. Are you kidding me? Your contractor messed up and you want me to pick another one from your site? And to top it all off, I paid the moving company directly for extra mileage, but the agent said they couldn't help me get my money back. I only picked that company because they were on MovingHelp's site, and now I'm out of pocket for something that wasn't even my fault.

I'm a physician, and I had to report to another state that weekend, but I was basically left stranded because of MovingHelp's incompetence. I'm reporting both them and G & I moving company to the BBB, and I'm going to write this review on every single review site I can find. MovingHelp is an absolute disgraceful and tactless business, and I wouldn't recommend them to anyone. It's an absolute scam.

I was really excited to use Moving Help because I found them on the U-Haul website. I thought that if U-Haul was partnering with them, they must be good. But boy, was I wrong! Moving Help seems to be just a website that connects customers with moving service providers. I was connected with a company called "Bay, City Moving," and I couldn't find them on Yelp. When I Googled them, I found a listing, but it just sent me back to the Moving Help website.

The guys who came to load my few items seemed like professionals. The lead guy talked like he knew everything about moving. But when it came to protecting my furniture for a 700-mile move in a U-Haul trailer, he didn't know anything. I stressed over and over again that I wanted my furniture to be well-protected, but he assured me that he had it all under control. He said he would wrap the furniture in the moving blankets I provided and use his Tetris skills to make sure everything fit perfectly. "I'll take care of you, it will ride nice, no worries," he said.

But it didn't ride well at all. In fact, it was the opposite. The bouncing of the trailer on the highway had jostled every pad out of place, leaving my expensive furniture to rub against the walls of the trailer and each other. It was a disaster.

I was really disappointed that U-Haul didn't stand behind Moving Help. When I called U-Haul to complain, they just gave me the Moving Help number, which I had to wait on hold for a long time to get through to. I also didn't feel comfortable with the Moving Help website. It seemed like they were just middlemen connecting customers with random moving companies. In this case, I don't even think "Bay, City Moving" is a real company. They don't have an address or a website. It could just be a group of guys trying to make some extra money by pretending to be movers.

Overall, I would not recommend Moving Help. It's not worth the risk of getting connected with a shady moving company.

I recently hired All Star movers through MovingHelp to clean my apartment after moving out. Unfortunately, my experience with this company was far from satisfactory. Firstly, there was no disclaimer on the website stating that I needed to provide the cleaning supplies, and the cleaning company confirmed that this had been an issue with customers for the past three years.

The movers arrived two hours late, and I had to call them twice to follow up. Their excuse was that they had accidentally gone to a town 20-30 minutes away, which made no sense. I had hired two men for two hours, but three men showed up for less time, claiming they had other jobs. This was completely inappropriate. The leader of the team loudly complained about cleaning the blinds while I was in the next room, and then again to me in person. He had not complained before when I had asked them to clean it. Upon closer inspection after they left, I realized that he had broken the blinds and damaged a shower door without saying anything. I was able to fix the door myself. They also stood on my air conditioner to reach something, which was not safe.

The cleaning was not done professionally, and they did not seem to know how to use a vacuum cleaner. I had to tell them to clean things that they had missed, and I had to go over the apartment again myself to clean properly. They left the apartment in a terrible state, and I did not even tip them. It is unacceptable that MovingHelp wants to be waived from liability and does not vet the companies on their site.

I tried to contact someone at MovingHelp through email to voice my dissatisfaction while the work was being done, but there was no phone number available. The Uhaul customer service agent was not helpful and did not direct me to anyone who could assist me.

If you are looking for professional movers, I would recommend McCollister's Transportation instead of Uhaul. Overall, my experience with All Star movers through MovingHelp was very unprofessional and disappointing.

Me and my wife had a pretty bad experience with SOUTHEASTERN RELOCATION GROUP through MOVING HELP.COM. We had scheduled a move on July 6, 2017, and everything seemed fine until the day of the move. We tried to contact them through my cell phone, but we couldn't get a hold of them. We tried calling them 17 times, but there was no answer, and their voicemail box was full. We even received two calls back, but when we answered, there was no one on the other end. It was frustrating, to say the least.

We decided to try texting them, and that's when we finally got a response. It was already 3 pm, and we were running out of time. We had to hire a different moving company at a higher cost because of the last-minute request and the time of day. It was a hassle, and we were not happy about it.

As someone who works in customer service, I believe that customers are the lifeblood of any company. They should be treated with respect and given timely, efficient, and courteous service. Unfortunately, SOUTHEASTERN RELOCATION GROUP failed to deliver on all these fronts. They were unresponsive, unprofessional, and unreliable. I don't think they should be allowed to advertise on UHAL or MOVING.COM network.

Despite the bad experience, I have to admit that the initial communication with SOUTHEASTERN RELOCATION GROUP was promising. They responded to my text messages promptly and asked relevant questions about the move. However, things went downhill from there. They failed to show up on time, and we couldn't get a hold of them when we needed to. It was a frustrating experience, and I wouldn't recommend them to anyone.

In conclusion, if you're looking for a reliable moving company, I suggest you look elsewhere. SOUTHEASTERN RELOCATION GROUP may seem like a good option at first, but they're not worth the hassle. Save yourself the trouble and find a company that values its customers and delivers on its promises.

We had to store our furniture for a few weeks while we waited for our new home to be completed. We were on a tight budget, so we decided to go with UBoxes from UHaul. We reserved the boxes and requested assistance, and we were assigned a company called Magnificent Mighty Movers. We thought that since we insured the boxes, the contents would be covered for damages. However, when we opened the boxes, we found that furniture pads were not utilized. Bags of unopened furniture pads from UHaul tumbled out of the boxes. We were disappointed but decided to move forward with the move.

After the move, we immediately pointed out two damaged items to one of the owners of Magnificent Mighty Movers. One was a leather chair, and the other was a nightstand. The owner assured us that he would take care of it. However, as we unpacked and moved furniture around, we discovered countless gouges on both the furniture and the new walls. One in particular was a deep gouge and nearly foot-long scratch on a maple drop-leaf table built by my late father. We were devastated.

We contacted UHaul, who explained that the movers were a contract company and were overseen by MovingHelp. The UHaul representative also stated that these movers were trained before they were contracted, and it sounded as though they did not use the furniture pads in packing the UBoxes. We photographed and documented everything so we would have a record of damages. We contacted MovingHelp with our documentation, and we were told we needed to make a claim. They encouraged us to work things out with the provider.

The company owners had only excuses and believed they could fix the damages themselves. We knew that we would not be satisfied with this and consulted a furniture repair expert who said the surface of the dining room table would need to be planed down to correct the deep gouge. It has been three months since we moved, and we are still dealing with the aftermath of this move. We are disgusted with the whole process.

MovingHelp is a worthless scam of a company with no assistance in mediating between the consumer and the movers. UHaul needs to be more prudent in who they recommend. In the end, this move is costing us more than if we had gone with a professional moving company and paid the cost for storage. We are attaching two examples of the damages. We hope that others will learn from our experience and choose a reputable moving company.

So, I was in a real bind and needed some help moving from Milwaukee, WI. I found MovingHelp.com and thought, "Hey, this looks like a good option!" I requested three moving helpers for three hours through their website and waited for the big day.

When the helpers finally showed up, they were 20 minutes late and didn't bring any equipment with them. No dollies, no lifting straps, no tools - nothing! I was pretty disappointed, but I figured we could make do. Unfortunately, they didn't do a great job and ended up damaging several of my belongings. My freezer was dented to hell, my ceramic grill was chipped, and my tool chest was tipped and dinged.

To make matters worse, after an hour of helping me move, the person in charge told me that his "buddy" had to leave for work and he had to go with him. I had paid for three guys for three hours, but he said he was only told they were supposed to be there for two hours. I assumed my request for the additional hour didn't go through. Since I needed to get things done, I said fine and the other two helpers continued on with me.

Thankfully, those two helpers were quick and efficient, and we finished up in two hours. However, when I checked my statement a day or two later, I noticed that I was charged for the full three helpers and three hours. I put in a request for a resolution and explained the situation, but it took them two weeks to get back to me. When they finally did, they said they wouldn't refund me because I booked more hours than I needed. I told them that the helpers said they were only scheduled for two hours, but they didn't seem to care.

Overall, I was really disappointed with MovingHelp.com. The company they contracted the job to was even worse, and the "movers" they sent didn't know how to move anything without damaging it. On top of that, their customer service was subpar at best. If you're looking for help with a move, I'd recommend looking somewhere else. This company just isn't worth it.

Movinghelp.com is not a website I would recommend for booking your move. I had a lot of trouble with their website and it resulted in my card being charged twice, but my order was not booked. I spent a total of 6 hours trying to troubleshoot the issue with them, but I still haven't been able to get my order booked correctly. Even though I'm pretty good with technology, I couldn't figure out what was going on.

The worst part is that they charged my account twice and won't release the holds. I'm afraid to try booking with them again because they might use up all my available money and still not book my move.

When you try to book your order online, you might get an error message that tells you to recheck your billing information. I did that, but it was denied because they had already charged my account. They didn't tell me that they had charged me, so I kept seeing the same error message over and over again. I only found out that they had charged me by checking my bank account.

The next day, I deposited more money and called my bank to verify my billing address. I tried to book another order, but the same thing happened.

The email support from Movinghelp.com has been terrible. They blame me for entering the wrong billing information, even though I took a picture of it and it was 100% accurate. They told me to ask my bank to release the hold, even though everyone knows that only merchants can release holds.

There is clearly a technical glitch with their website because I was able to book two jobs through Uhaul.com this week and they were both paid for and completed successfully. I'm still trying to book my third order this week, but I'm having a lot of trouble with Movinghelp.com.

Even though the first two jobs went well, I'm giving Movinghelp.com a 1-star rating because they charged my account before verifying my billing information, they were rude to me, and they insisted that I had made an error with my billing information even though it was correct. They also told me that it would cost me $9.95 to talk to support on the phone to fix the problem.

I can't trust them because they still have two pending charges on my account and I don't know if they're holds or charges that I'll have to dispute later.

If you're looking for a good moving company, I would suggest looking for a different one. I need to find a mover for this Thursday afternoon, Feb 6, 2020, and Movinghelp.com still has two $82 + $54 holds on my account.

I had a really bad experience with MovingHelp and I want to share it with you so that you don't have to go through the same thing. I really think you should avoid this company at all costs.

I booked my Ubox delivery and load and unload services through MovingHelp over a month ago. They connected me with E & A Moving Company, who I spoke to when I made the order. They told me they would arrive at 11:30am on June 30. I got a confirmation from MovingHelp via text on June 29. On June 30 at 8:15am, I called E & A to confirm that they were coming later that day. They said they would arrive with my Uboxes in the middle of the day, but they hadn't received any information about where to get my Uboxes. I was able to give them that information through the MovingHelp website, and they said they would call and confirm this with the local Uhaul location.

At 1:30pm, E & A still hadn't arrived so I called them again to check in. They said they would be heading my way shortly from the next town over, and expected to arrive around 2pm. But 2pm came and went. At 4pm, I called them twice, and they didn't answer. I started to suspect that something was wrong, so I called the local Uhaul store. They confirmed that my Uboxes had never been picked up. I called E & A again, and for the third time, they didn't answer. Because MovingHelp had closed for the day (it was now 4:30pm), I called Uhaul. They told me that if I wanted to make new reservations for today, the lowest cost moving help would be over $1100--more than twice the cost of my original moving help. This is no doubt due to the fact that I had to do this at the last minute, after being stood up. I had no choice but to move forward with this high-cost option. The one-day delay on my move also meant that I will receive my storage boxes three days later than originally scheduled, which is a significant and unquantifiable inconvenience for me.

Today, I finally got through to someone at MovingHelp after waiting on hold for almost half an hour. She told me that MovingHelp would not pay any of the difference in cost for my new moving services, and worse still, they would continue to work with E & A Moving Company. In other words: they would do absolutely nothing about my experience. Not even a symbolic gesture of remorse or concern. As I told the agent, I cannot in good conscience recommend MovingHelp to anyone if there is no recourse for egregious situations such as my own.

I have never been treated with such unprofessionalism at a business establishment. The way one of your employees (Thomas Sullivan) treated me, and the profane language he used with me was outright disgusting.

The rental for a car tow was made at your location 279 Oakland Beach Ave. Warwick, RI store # 796058 to pull a car to Newport News, VA. While pulling the car the trailer swayed more that a trailer should regardless of the speed. Once we made it to Newport News, I called the office to find out if there was anything that could be done such as: have it inspected to make sure nothing was wrong with tires, switch out trailers or leave the trailer in VA due to possible safety issues. I was given Mr. Sullivans cell number [protected]) to call for him to help me. I explained the issue, but he began to tell me that it was my fault, and I was driving too fast. When I tried to explain to him that it was happening regardless of the speed, he then wanted a picture of the car I was pulling. He called back after I did not send the picture and I again tried to explain that the car was not the issue, but I thought it was the trailer itself. He then began to get hostile stating “I don’t know what scam you are trying to pull” and continued to overtalk me as I again wanted to explain the situation. The conversation got hostile, and the profanity began. I was told that if I took it to the local U-Haul that I would be charged $900. After being hung up on I then called customer service who directed me to the local U-Haul for an inspection of the trailer which indeed had tire bearing issues causing the excessive swaging. Instead of changing out the trailer there I was made to transport the now confirmed “unsafe” trailer back to its original location. (VA to RI).

Not only was this uncalled for and downright ridiculous, but now I am stuck hauling a damaged trailer through a few states.

The last week of April, a friend of mine help me reserve a 10 ft truck. I specifically heard him tell the person I needed a truck for the 13th of May to move from Burley, Idaho to Everett, Washington, all the info was given. I saw the email and glanced at it, I saw the pickup time as 9am Saturday the13th. My daughter and son-in law who took the day off work drove from Washington to Idaho expecting to pick the truck up in the morning. The next morning I again looked at the email and it said pick up 9am drop off 1pm that same day... they had reserved a truck for in town for 4 hours... NOT what I had reserved the truck for. I called the number and talked to Samantha. She told me that was what the reservation was written for. I told her no it was not, she then proceeded to tell me there was no truck available till Sunday at 1pm. (possibly).

My neighbor, son-in law and I called all over to find a truck there were no trucks available anywhere from Boise to Pocatello... How do you as a moving company expect to service your customers if you can not even supply any truck? It seems you expect the customers to accommodate your schedule instead of accommodating ours. Your company wasted my time and money, and your representative did not seem apologetic at all... This is not how you run a legitimate business... maybe you should learn how to distribute your trucks so when a customer reserves on in advance, they will be served appropriately.

I rented a unit at the Hamilton location, Upper Ottawa & Rymal. I first tried to rent on their website but nothing was working so I called there customer service number. They reserved the unit for me. When I arrived at the uhaul location I went to the unit, it had a lock on it from another customer. One of the workers there proceeded to cut the lock off. The previous renter still had items in the locker. The worker then proceeded to find me another unit. My husband and I both have arthritis that is why we wanted a ground floor climate controlled unit. They did not have any available, they proceeded to give a climate controlled unit on the second floor. There is no elevator for people to use, there is only a service elevator that is for your belongings. People are not allowed on the elevator. We accepted only because we already had are things in the uhaul trailer and it was getting later in the day. We had to rent a trailer from another uhaul because this location did not have any. This whole process to about an hour before we could even move are things into the unit. We asked about the first month free and we were told that the payment had already gone through and that we would get the second month free and they switched our information to the other unit.

Going forward one month, I received a email from Brenda Cayuga letting me know that my payment for May was due on the May 5. I emailed her back and explained what was happening. She proceeded to email me back and said that we already received our first month free and that my payment for May was due. I wrote back explaining again what took place and to this day have not received a response from her. My husband went to the location to find out what was going on because we did not get a response. He was told that we do not get a months free unit because we did not rent a truck or trailer per their policy. We did rent a trailer, but it was from a different uhaul because this uhaul did not have any available. They told my husband that we are not intitled to a month free and that we needed to pay.

I went there to show them the emails that I received stating that I did get the first month free, which is not true because I have a bank statement showing the payment to uhaul on April 5. I told them I received the emails from Brenda Cayuga and they told me they don't know who that is, and that those emails could be from anyone and they did not care that I had those emails. They said they do not know who Brenda Cayuga is, but her name is on the office front door. They were very rude and told me they do not care what I was trying to explain and that is "too bad, you have to pay"! They kept saying that we were not intitled to a month free. Although I did explain to them that I did rent another unit from the same location back in September 2022, I did not rent a truck or trailer, and they did give me the first month free. Then they proceeded to tell me to get out or they would call the police and have me removed. This is totally unacceptable way to treat customers. I have contacted the corporate office and I am waiting for a response. I will be removing my items from that location today so they do no stop me from getting my belongings. I have never been treated this way by a business and I will definitely not be using uhaul in the future.

We rented a truck to travel across 2 states and it rained on us for almost 15 hours. After the long ride we get home to wet things. I documented it and brought it up to Uhaul and was told oh just put it in the online doc. Nothing happened I called they sent me over to claims. Then they said the insurance I paid for would not cover it so another kind of claim had to be done. So I did the crazy paperwork to find out that it was denied. According to Repwest there where test done with no water that came in and therefore I had to give them a video or picture of the water actively coming in to have it approved. The rep even went as far as to blame me for somehow staging it and damaging my property and putting water in the truck somehow. I tried talking to a manager with no luck. I even tried Uhaul directly again no luck. I filed a better business complaint and again no luck. I asked for proof of this test they did and they told me I could not have that. Meanwhile I am out $1000 for the rental and $2500 in damaged items. Somehow they can ask me for something ridiculous to approve my claim but wont give me proof of my denial.

hi i am charles johnson i just recently viewed my bill and sawe that i was charged an rxtra day i retured the truck key at 1.30 pm fri looking at my invoice i notice thatr it says i retyured the truck on sat and was charged 2 dAYS I RENTED IT FROM THE ROOSTVELT BLVD WHERE THE PERSON BEHIND THE DESK WAS VERY RUDE I WAS SCHEDULE FOR 11.30 AM - 4 PM BUT I EXTENDED IT TILL 10.00 AND STILL WAS CHARGE AN EXTRA DAY

Uhaul employee had me explain my question 3 different times and still could not understand my question. The rep said you can’t go another day past your reserved number of days if someone has reserved the truth. They also said if you go another day past they charge you for more days. My question was simply what is the penalty for keeping the truck another day if someone has reserved it. She could not provide an answer at any time and instead of offering that I speak to someone else she kept making me repeat the question and finically I got frustrated and said she was dumb. She clearly is very dumb and that is going to piss people off. I have used uahul many times and never dealt with someone so retarded. She can’t understand simple things.

September 24, 2021 eye informed Uhaul in regards to the discrimination and racism that Janelle Fowler happily provided to me. This did not address the fraud, libel/slander, violations of my inalienable rights, injury to personal property or the oral contract that was ignored. It all started when eye was online and eye saw multiple discounts and promotions for military personnel. Eye provided my DD2's for verification and was told that if eye submitted proof to the local store eye could take advantage of the discounts and promotions for the military. Eye did this. Initially DeArianne Loggins informed me that August storage rental would be waived because of the discrepancy pertaining to the military discounts and promotions being offered online. After multiple days eye was informed that the location eye had my belongings at did not honor the military discounts and promotions that were being offered online. David Gilmore the President of Marketing decided a lock needed to be placed on my storage unit after our conversation (retaliation for speaking with FairShake) and to make matters worse Steven Berman felt bold and entitled enough to tell me he does not play around with obscure international references when eye informed him eye was and am sovereign. Uhaul, David Gilmore, Steven Berman and Janelle Fowler violated my inalienable rights not to mention the other crimes they are guilty of. David Riahi from your legal department provided me with Case [protected].

I reserved a Ubox in October of 2021 for July of 2022. My boxes were delivered, I only used one box, and they came to get the boxes,while only shipping one. Before I moved I called to have the box shipped 8/1/2022. On July 6,2022 I got a call asking if I was ready for the box, I said No; I requested it to be shipped on 8/1.. Ok so Uhaul was trying to take out the shipping fee from my account,yet It took sometime to work and it came out on 8/6. The box was shipped on 8/7 to arrive in Florida on 8/9.. All this information was on the website! I called NJ on 8/10, to locate box, I was sent a text message with the information. Went to the uhaul in Florida, and no box. For a week no one could locate my box. I was told that for every day it was late, I would receive $50 dollars. The box got to Florida on 8/15 which meant I was to receive $300..I have spoken to a number of different people who can not give me a straight answer concerning my issue. I have had access to my box, and I have also received a receipt for a payment I didn't make. I have a complaint # and a reference # to my issues, yet still have not heard anything from anybody.